Customer Care BPO Market
1 Introduction to Research & Analysis Reports
1.1 Customer Care BPO Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Care BPO Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Care BPO Overall Market Size
2.1 Global Customer Care BPO Market Size: 2021 VS 2028
2.2 Global Customer Care BPO Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Care BPO Players in Global Market
3.2 Top Global Customer Care BPO Companies Ranked by Revenue
3.3 Global Customer Care BPO Revenue by Companies
3.4 Top 3 and Top 5 Customer Care BPO Companies in Global Market, by Revenue in 2021
3.5 Global Companies Customer Care BPO Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Care BPO Players in Global Market
3.6.1 List of Global Tier 1 Customer Care BPO Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Care BPO Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Customer Care BPO Market Size Markets, 2021 & 2028
4.1.2 Onshore Outsourcing
4.1.3 Offshore Outsourcing
4.2 By Type - Global Customer Care BPO Revenue & Forecasts
4.2.1 By Type - Global Customer Care BPO Revenue, 2017-2022
4.2.2 By Type - Global Customer Care BPO Revenue, 2023-2028
4.2.3 By Type - Global Customer Care BPO Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Care BPO Market Size, 2021 & 2028
5.1.2 Telecom and IT
5.1.3 BFSI Outsouring
5.1.4 Healthcare and Life Sciences
5.1.5 Government and Public
5.1.6 Retail and Consumer Goods
5.1.7 Others
5.2 By Application - Global Customer Care BPO Revenue & Forecasts
5.2.1 By Application - Global Customer Care BPO Revenue, 2017-2022
5.2.2 By Application - Global Customer Care BPO Revenue, 2023-2028
5.2.3 By Application - Global Customer Care BPO Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Customer Care BPO Market Size, 2021 & 2028
6.2 By Region - Global Customer Care BPO Revenue & Forecasts
6.2.1 By Region - Global Customer Care BPO Revenue, 2017-2022
6.2.2 By Region - Global Customer Care BPO Revenue, 2023-2028
6.2.3 By Region - Global Customer Care BPO Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Customer Care BPO Revenue, 2017-2028
6.3.2 US Customer Care BPO Market Size, 2017-2028
6.3.3 Canada Customer Care BPO Market Size, 2017-2028
6.3.4 Mexico Customer Care BPO Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Customer Care BPO Revenue, 2017-2028
6.4.2 Germany Customer Care BPO Market Size, 2017-2028
6.4.3 France Customer Care BPO Market Size, 2017-2028
6.4.4 U.K. Customer Care BPO Market Size, 2017-2028
6.4.5 Italy Customer Care BPO Market Size, 2017-2028
6.4.6 Russia Customer Care BPO Market Size, 2017-2028
6.4.7 Nordic Countries Customer Care BPO Market Size, 2017-2028
6.4.8 Benelux Customer Care BPO Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Customer Care BPO Revenue, 2017-2028
6.5.2 China Customer Care BPO Market Size, 2017-2028
6.5.3 Japan Customer Care BPO Market Size, 2017-2028
6.5.4 South Korea Customer Care BPO Market Size, 2017-2028
6.5.5 Southeast Asia Customer Care BPO Market Size, 2017-2028
6.5.6 India Customer Care BPO Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Customer Care BPO Revenue, 2017-2028
6.6.2 Brazil Customer Care BPO Market Size, 2017-2028
6.6.3 Argentina Customer Care BPO Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Care BPO Revenue, 2017-2028
6.7.2 Turkey Customer Care BPO Market Size, 2017-2028
6.7.3 Israel Customer Care BPO Market Size, 2017-2028
6.7.4 Saudi Arabia Customer Care BPO Market Size, 2017-2028
6.7.5 UAE Customer Care BPO Market Size, 2017-2028
7 Players Profiles
7.1 Teleperformance SA
7.1.1 Teleperformance SA Corporate Summary
7.1.2 Teleperformance SA Business Overview
7.1.3 Teleperformance SA Customer Care BPO Major Product Offerings
7.1.4 Teleperformance SA Customer Care BPO Revenue in Global Market (2017-2022)
7.1.5 Teleperformance SA Key News
7.2 Convergys
7.2.1 Convergys Corporate Summary
7.2.2 Convergys Business Overview
7.2.3 Convergys Customer Care BPO Major Product Offerings
7.2.4 Convergys Customer Care BPO Revenue in Global Market (2017-2022)
7.2.5 Convergys Key News
7.3 Arvato
7.3.1 Arvato Corporate Summary
7.3.2 Arvato Business Overview
7.3.3 Arvato Customer Care BPO Major Product Offerings
7.3.4 Arvato Customer Care BPO Revenue in Global Market (2017-2022)
7.3.5 Arvato Key News
7.4 Sykes Enterprises
7.4.1 Sykes Enterprises Corporate Summary
7.4.2 Sykes Enterprises Business Overview
7.4.3 Sykes Enterprises Customer Care BPO Major Product Offerings
7.4.4 Sykes Enterprises Customer Care BPO Revenue in Global Market (2017-2022)
7.4.5 Sykes Enterprises Key News
7.5 Atento
7.5.1 Atento Corporate Summary
7.5.2 Atento Business Overview
7.5.3 Atento Customer Care BPO Major Product Offerings
7.5.4 Atento Customer Care BPO Revenue in Global Market (2017-2022)
7.5.5 Atento Key News
7.6 TeleTech Holdings
7.6.1 TeleTech Holdings Corporate Summary
7.6.2 TeleTech Holdings Business Overview
7.6.3 TeleTech Holdings Customer Care BPO Major Product Offerings
7.6.4 TeleTech Holdings Customer Care BPO Revenue in Global Market (2017-2022)
7.6.5 TeleTech Holdings Key News
7.7 Serco
7.7.1 Serco Corporate Summary
7.7.2 Serco Business Overview
7.7.3 Serco Customer Care BPO Major Product Offerings
7.7.4 Serco Customer Care BPO Revenue in Global Market (2017-2022)
7.7.5 Serco Key News
7.8 Acticall (Sitel)
7.8.1 Acticall (Sitel) Corporate Summary
7.8.2 Acticall (Sitel) Business Overview
7.8.3 Acticall (Sitel) Customer Care BPO Major Product Offerings
7.8.4 Acticall (Sitel) Customer Care BPO Revenue in Global Market (2017-2022)
7.8.5 Acticall (Sitel) Key News
7.9 Alorica
7.9.1 Alorica Corporate Summary
7.9.2 Alorica Business Overview
7.9.3 Alorica Customer Care BPO Major Product Offerings
7.9.4 Alorica Customer Care BPO Revenue in Global Market (2017-2022)
7.9.5 Alorica Key News
7.10 Webhelp
7.10.1 Webhelp Corporate Summary
7.10.2 Webhelp Business Overview
7.10.3 Webhelp Customer Care BPO Major Product Offerings
7.10.4 Webhelp Customer Care BPO Revenue in Global Market (2017-2022)
7.10.5 Webhelp Key News
7.11 Amdocs
7.11.1 Amdocs Corporate Summary
7.11.2 Amdocs Business Overview
7.11.3 Amdocs Customer Care BPO Major Product Offerings
7.11.4 Amdocs Customer Care BPO Revenue in Global Market (2017-2022)
7.11.5 Amdocs Key News
7.12 Transcom
7.12.1 Transcom Corporate Summary
7.12.2 Transcom Business Overview
7.12.3 Transcom Customer Care BPO Major Product Offerings
7.12.4 Transcom Customer Care BPO Revenue in Global Market (2017-2022)
7.12.5 Transcom Key News
7.13 Comdata
7.13.1 Comdata Corporate Summary
7.13.2 Comdata Business Overview
7.13.3 Comdata Customer Care BPO Major Product Offerings
7.13.4 Comdata Customer Care BPO Revenue in Global Market (2017-2022)
7.13.5 Comdata Key News
7.14 West Corporation
7.14.1 West Corporation Corporate Summary
7.14.2 West Corporation Business Overview
7.14.3 West Corporation Customer Care BPO Major Product Offerings
7.14.4 West Corporation Customer Care BPO Revenue in Global Market (2017-2022)
7.14.5 West Corporation Key News
7.15 Infosys BPM
7.15.1 Infosys BPM Corporate Summary
7.15.2 Infosys BPM Business Overview
7.15.3 Infosys BPM Customer Care BPO Major Product Offerings
7.15.4 Infosys BPM Customer Care BPO Revenue in Global Market (2017-2022)
7.15.5 Infosys BPM Key News
7.16 StarTek Inc
7.16.1 StarTek Inc Corporate Summary
7.16.2 StarTek Inc Business Overview
7.16.3 StarTek Inc Customer Care BPO Major Product Offerings
7.16.4 StarTek Inc Customer Care BPO Revenue in Global Market (2017-2022)
7.16.5 StarTek Inc Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Customer Care BPO Market Opportunities & Trends in Global Market
Table 2. Customer Care BPO Market Drivers in Global Market
Table 3. Customer Care BPO Market Restraints in Global Market
Table 4. Key Players of Customer Care BPO in Global Market
Table 5. Top Customer Care BPO Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Customer Care BPO Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Customer Care BPO Revenue Share by Companies, 2017-2022
Table 8. Global Companies Customer Care BPO Product Type
Table 9. List of Global Tier 1 Customer Care BPO Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Care BPO Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Customer Care BPO Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Customer Care BPO Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Customer Care BPO Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Customer Care BPO Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Customer Care BPO Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Customer Care BPO Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Customer Care BPO Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Customer Care BPO Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Customer Care BPO Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Customer Care BPO Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Customer Care BPO Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Customer Care BPO Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Customer Care BPO Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Customer Care BPO Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Customer Care BPO Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Customer Care BPO Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Customer Care BPO Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Customer Care BPO Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Customer Care BPO Revenue, (US$, Mn), 2023-2028
Table 30. Teleperformance SA Corporate Summary
Table 31. Teleperformance SA Customer Care BPO Product Offerings
Table 32. Teleperformance SA Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 33. Convergys Corporate Summary
Table 34. Convergys Customer Care BPO Product Offerings
Table 35. Convergys Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 36. Arvato Corporate Summary
Table 37. Arvato Customer Care BPO Product Offerings
Table 38. Arvato Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 39. Sykes Enterprises Corporate Summary
Table 40. Sykes Enterprises Customer Care BPO Product Offerings
Table 41. Sykes Enterprises Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 42. Atento Corporate Summary
Table 43. Atento Customer Care BPO Product Offerings
Table 44. Atento Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 45. TeleTech Holdings Corporate Summary
Table 46. TeleTech Holdings Customer Care BPO Product Offerings
Table 47. TeleTech Holdings Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 48. Serco Corporate Summary
Table 49. Serco Customer Care BPO Product Offerings
Table 50. Serco Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 51. Acticall (Sitel) Corporate Summary
Table 52. Acticall (Sitel) Customer Care BPO Product Offerings
Table 53. Acticall (Sitel) Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 54. Alorica Corporate Summary
Table 55. Alorica Customer Care BPO Product Offerings
Table 56. Alorica Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 57. Webhelp Corporate Summary
Table 58. Webhelp Customer Care BPO Product Offerings
Table 59. Webhelp Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 60. Amdocs Corporate Summary
Table 61. Amdocs Customer Care BPO Product Offerings
Table 62. Amdocs Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 63. Transcom Corporate Summary
Table 64. Transcom Customer Care BPO Product Offerings
Table 65. Transcom Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 66. Comdata Corporate Summary
Table 67. Comdata Customer Care BPO Product Offerings
Table 68. Comdata Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 69. West Corporation Corporate Summary
Table 70. West Corporation Customer Care BPO Product Offerings
Table 71. West Corporation Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 72. Infosys BPM Corporate Summary
Table 73. Infosys BPM Customer Care BPO Product Offerings
Table 74. Infosys BPM Customer Care BPO Revenue (US$, Mn), (2017-2022)
Table 75. StarTek Inc Corporate Summary
Table 76. StarTek Inc Customer Care BPO Product Offerings
Table 77. StarTek Inc Customer Care BPO Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Customer Care BPO Segment by Type in 2021
Figure 2. Customer Care BPO Segment by Application in 2021
Figure 3. Global Customer Care BPO Market Overview: 2020
Figure 4. Key Caveats
Figure 5. Global Customer Care BPO Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Customer Care BPO Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Care BPO Revenue in 2021
Figure 8. By Type - Global Customer Care BPO Revenue Market Share, 2017-2028
Figure 9. By Application - Global Customer Care BPO Revenue Market Share, 2017-2028
Figure 10. By Region - Global Customer Care BPO Revenue Market Share, 2017-2028
Figure 11. By Country - North America Customer Care BPO Revenue Market Share, 2017-2028
Figure 12. US Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Customer Care BPO Revenue Market Share, 2017-2028
Figure 16. Germany Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 17. France Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Customer Care BPO Revenue Market Share, 2017-2028
Figure 24. China Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 28. India Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Customer Care BPO Revenue Market Share, 2017-2028
Figure 30. Brazil Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Customer Care BPO Revenue Market Share, 2017-2028
Figure 33. Turkey Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Customer Care BPO Revenue, (US$, Mn), 2017-2028
Figure 37. Teleperformance SA Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Convergys Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Arvato Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Sykes Enterprises Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Atento Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. TeleTech Holdings Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Serco Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Acticall (Sitel) Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Alorica Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Webhelp Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Amdocs Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. Transcom Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. Comdata Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 50. West Corporation Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 51. Infosys BPM Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 52. StarTek Inc Customer Care BPO Revenue Year Over Year Growth (US$, Mn) & (2017-2022)