Customer Care BPO Market

Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.
The Customer Care BPO market covers Onshore Outsourcing, Offshore Outsourcing, etc. The typical players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), etc.
Customer Care BPO Market contains market size and forecasts of Customer Care BPO in Global, including the following market information:
Global Customer Care BPO Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Customer Care BPO market was valued at 58760 million in 2021 and is projected to reach US$ 86860 million by 2028, at a CAGR of 5.7% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Onshore Outsourcing Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Customer Care BPO include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel) and Alorica, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Care BPO companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Care BPO Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Customer Care BPO Market Segment Percentages, by Type, 2021 (%)
Onshore Outsourcing
Offshore Outsourcing
Global Customer Care BPO Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Customer Care BPO Market Segment Percentages, by Application, 2021 (%)
Telecom and IT
BFSI Outsouring
Healthcare and Life Sciences
Government and Public
Retail and Consumer Goods
Others
Global Customer Care BPO Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Customer Care BPO Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Care BPO revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Customer Care BPO revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs
Transcom
Comdata
West Corporation
Infosys BPM
StarTek Inc