Outsourced Customer Care Services Market
Table of Contents
Chapter 1 Outsourced Customer Care Services Market Overview
1.1 Outsourced Customer Care Services Definition
1.2 Global Outsourced Customer Care Services Market Size Status and Outlook (2017-2031)
1.3 Global Outsourced Customer Care Services Market Size Comparison by Region (2017-2031)
1.4 Global Outsourced Customer Care Services Market Size Comparison by Type (2017-2031)
1.5 Global Outsourced Customer Care Services Market Size Comparison by Application (2017-2031)
1.6 Global Outsourced Customer Care Services Market Size Comparison by Sales Channel (2017-2031)
1.7 Outsourced Customer Care Services Market Dynamics
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts
1.7.5 Russia-Ukraine War Impacts
Chapter 2 Outsourced Customer Care Services Market Segment Analysis by Player
2.1 Global Outsourced Customer Care Services Sales and Market Share by Player (2020-2022)
2.2 Global Outsourced Customer Care Services Revenue and Market Share by Player (2020-2022)
2.3 Global Outsourced Customer Care Services Average Price by Player (2020-2022)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Outsourced Customer Care Services Market Segment Analysis by Type
3.1 Global Outsourced Customer Care Services Market by Type
3.1.1 Onshore Outsourcing
3.1.2 Offshore Outsourcing
3.2 Global Outsourced Customer Care Services Sales and Market Share by Type (2017-2022)
3.3 Global Outsourced Customer Care Services Revenue and Market Share by Type (2017-2022)
3.4 Global Outsourced Customer Care Services Average Price by Type (2017-2022)
3.5 Leading Players of Outsourced Customer Care Services by Type in 2022
3.6 Conclusion of Segment by Type
Chapter 4 Outsourced Customer Care Services Market Segment Analysis by Application
4.1 Global Outsourced Customer Care Services Market by Application
4.1.1 Telecom and IT
4.1.2 BFSI
4.1.3 Healthcare and Life Sciences
4.1.4 Government and Public
4.1.5 Retail and Consumer Goods
4.2 Global Outsourced Customer Care Services Revenue and Market Share by Application (2017-2022)
4.3 Leading Consumers of Outsourced Customer Care Services by Application in 2022
4.4 Conclusion of Segment by Application
Chapter 5 Outsourced Customer Care Services Market Segment Analysis by Sales Channel
5.1 Global Outsourced Customer Care Services Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Outsourced Customer Care Services Revenue and Market Share by Sales Channel (2017-2022)
5.3 Leading Distributors/Dealers of Outsourced Customer Care Services by Sales Channel in 2022
5.4 Conclusion of Segment by Sales Channel
Chapter 6 Outsourced Customer Care Services Market Segment Analysis by Region
6.1 Global Outsourced Customer Care Services Market Size and CAGR by Region (2017-2031)
6.2 Global Outsourced Customer Care Services Sales and Market Share by Region (2017-2022)
6.3 Global Outsourced Customer Care Services Revenue and Market Share by Region (2017-2022)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Outsourced Customer Care Services Market Share by Type
6.4.3 North America Outsourced Customer Care Services Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Outsourced Customer Care Services Market Share by Type
6.5.3 Europe Outsourced Customer Care Services Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Outsourced Customer Care Services Market Share by Type
6.6.3 Asia-Pacific Outsourced Customer Care Services Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Outsourced Customer Care Services Market Share by Type
6.7.3 South America Outsourced Customer Care Services Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Outsourced Customer Care Services Market Share by Type
6.8.3 Middle East & Africa Outsourced Customer Care Services Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Outsourced Customer Care Services Players
7.1 Teleperformance SA
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 Convergys
7.3 Arvato
7.4 Sykes Enterprises
7.5 Atento
7.6 TeleTech Holdings
7.7 Serco
7.8 Acticall (Sitel)
7.9 Alorica
7.10 Webhelp
7.11 Amdocs
7.12 Transcom
7.13 Comdata
7.14 West Corporation
7.15 Infosys BPM
7.16 StarTek Inc
7.17 Synnex Corporation
7.18 SPi Global
7.19 Expert Global Solutions
7.20 Accenture
7.21 Aegis
Chapter 8 Upstream and Downstream Analysis of Outsourced Customer Care Services
8.1 Industrial Chain of Outsourced Customer Care Services
8.2 Upstream of Outsourced Customer Care Services
8.3 Downstream of Outsourced Customer Care Services
Chapter 9 Development Trend of Outsourced Customer Care Services (2023-2031)
9.1 Global Outsourced Customer Care Services Market Size (Sales and Revenue) Forecast (2023-2031)
9.2 Global Outsourced Customer Care Services Market Size and CAGR Forecast by Region (2023-2031)
9.3 Global Outsourced Customer Care Services Market Size and CAGR Forecast by Type (2023-2031)
9.4 Global Outsourced Customer Care Services Market Size and CAGR Forecast by Application (2023-2031)
9.5 Global Outsourced Customer Care Services Market Size and CAGR Forecast by Sales Channel (2023-2031)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
List of Tables and Figures
Figure Outsourced Customer Care Services Example
Figure Global Outsourced Customer Care Services Revenue (Million $) Status and Outlook (2017-2031)
Figure Global Outsourced Customer Care Services Revenue (Million $) Comparison by Region (2017-2031)
Figure Global Outsourced Customer Care Services Revenue (Million $) Comparison by Type (2017-2031)
Figure Global Outsourced Customer Care Services Revenue (Million $) Comparison by Application (2017-2031)
Figure Global Outsourced Customer Care Services Revenue (Million $) Comparison by Sales Channel (2017-2031)
Table Global Outsourced Customer Care Services Sales by Player (2020-2022)
Table Global Outsourced Customer Care Services Sales Market Share by Player (2020-2022)
Figure Global Outsourced Customer Care Services Sales Market Share by Player in 2022
Table Global Outsourced Customer Care Services Revenue (Million $) by Player (2020-2022)
Table Global Outsourced Customer Care Services Revenue Market Share by Player (2020-2022)
Figure Global Outsourced Customer Care Services Revenue Market Share by Player in 2022
Table Global Outsourced Customer Care Services Average Price by Player (2020-2022)
Figure Global Outsourced Customer Care Services Average Price by Player in 2022
Figure Global Outsourced Customer Care Services Players Competition Situation ? Top 5 Players? Revenue Market Share in 2020
Figure Global Outsourced Customer Care Services Players Competition Trends ? Top 5 Players? Revenue Market Share in 2022
Figure Example of Onshore Outsourcing
Figure Global Onshore Outsourcing Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Offshore Outsourcing
Figure Global Offshore Outsourcing Revenue (Million $) and Growth Rate (2017-2022)
Table Global Outsourced Customer Care Services Sales by Type (2017-2022)
Table Global Outsourced Customer Care Services Sales Market Share by Type (2017-2022)
Figure Global Outsourced Customer Care Services Sales Market Share by Type in 2022
Table Global Outsourced Customer Care Services Revenue (Million $) by Type (2017-2022)
Table Global Outsourced Customer Care Services Revenue Market Share by Type (2017-2022)
Figure Global Outsourced Customer Care Services Revenue Market Share by Type in 2022
Table Global Outsourced Customer Care Services Average Price by Type (2017-2022)
Figure Global Outsourced Customer Care Services Average Price by Type in 2022
Table Leading Players of Outsourced Customer Care Services by Type in 2022
Figure Example of Telecom and IT
Figure Global Outsourced Customer Care Services for Telecom and IT Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of BFSI
Figure Global Outsourced Customer Care Services for BFSI Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Healthcare and Life Sciences
Figure Global Outsourced Customer Care Services for Healthcare and Life Sciences Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Government and Public
Figure Global Outsourced Customer Care Services for Government and Public Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Retail and Consumer Goods
Figure Global Outsourced Customer Care Services for Retail and Consumer Goods Revenue (Million $) and Growth Rate (2017-2022)
Table Global Outsourced Customer Care Services Sales by Application (2017-2022)
Table Global Outsourced Customer Care Services Sales Market Share by Application (2017-2022)
Figure Global Outsourced Customer Care Services Sales Market Share by Application in 2022
Table Leading Consumers of Outsourced Customer Care Services by Application in 2022
Figure Example of Direct Channel
Figure Global Outsourced Customer Care Services for Direct Channel Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Distribution Channel
Figure Global Outsourced Customer Care Services for Distribution Channel Revenue (Million $) and Growth Rate (2017-2022)
Table Global Outsourced Customer Care Services Revenue by Sales Channel (2017-2022)
Table Global Outsourced Customer Care Services Revenue Market Share by Sales Channel (2017-2022)
Figure Global Outsourced Customer Care Services Revenue Market Share by Sales Channel in 2022
Table Leading Distributors/Dealers of Outsourced Customer Care Services by Sales Channel in 2022
Table Global Outsourced Customer Care Services Market Size and CAGR by Region (2017-2031)
Table Global Outsourced Customer Care Services Sales by Region (2017-2022)
Table Global Outsourced Customer Care Services Sales Market Share by Region (2017-2022)
Figure Global Outsourced Customer Care Services Sales Market Share by Region in 2022
Table Global Outsourced Customer Care Services Revenue (Million $) by Region (2017-2022)
Table Global Outsourced Customer Care Services Revenue Market Share by Region (2017-2022)
Figure Global Outsourced Customer Care Services Revenue Market Share by Region in 2022
Table North America Outsourced Customer Care Services Sales by Country (2017-2022)
Figure North America Outsourced Customer Care Services Sales Market Share by Country (2017-2022)
Table North America Outsourced Customer Care Services Revenue by Country (2017-2022)
Figure North America Outsourced Customer Care Services Revenue Market Share by Country (2017-2022)
Figure North America Outsourced Customer Care Services Market Share by Type in 2022
Figure North America Outsourced Customer Care Services Market Share by Application in 2022
Figure United States Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure United States Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Canada Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Canada Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Mexico Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Mexico Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Table Europe Outsourced Customer Care Services Sales by Country (2017-2022)
Figure Europe Outsourced Customer Care Services Sales Market Share by Country (2017-2022)
Table Europe Outsourced Customer Care Services Revenue by Country (2017-2022)
Figure Europe Outsourced Customer Care Services Revenue Market Share by Country (2017-2022)
Figure Europe Outsourced Customer Care Services Market Share by Type in 2022
Figure Europe Outsourced Customer Care Services Market Share by Application in 2022
Figure Germany Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Germany Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure UK Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure UK Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure France Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure France Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Italy Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Italy Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Russia Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Russia Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Spain Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Spain Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Table Asia-Pacific Outsourced Customer Care Services Sales by Country (2017-2022)
Figure Asia-Pacific Outsourced Customer Care Services Sales Market Share by Country (2017-2022)
Table Asia-Pacific Outsourced Customer Care Services Revenue by Country (2017-2022)
Figure Asia-Pacific Outsourced Customer Care Services Revenue Market Share by Country (2017-2022)
Figure Asia-Pacific Outsourced Customer Care Services Market Share by Type in 2022
Figure Asia-Pacific Outsourced Customer Care Services Market Share by Application in 2022
Figure China Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure China Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Japan Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Japan Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Korea Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Korea Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure India Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure India Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Southeast Asia Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Southeast Asia Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Australia Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Australia Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Table South America Outsourced Customer Care Services Sales by Country (2017-2022)
Figure South America Outsourced Customer Care Services Sales Market Share by Country (2017-2022)
Table South America Outsourced Customer Care Services Revenue by Country (2017-2022)
Figure South America Outsourced Customer Care Services Revenue Market Share by Country (2017-2022)
Figure South America Outsourced Customer Care Services Market Share by Type in 2022
Figure South America Outsourced Customer Care Services Market Share by Application in 2022
Figure Brazil Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Brazil Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Argentina Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Argentina Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Colombia Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Colombia Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Table Middle East & Africa Outsourced Customer Care Services Sales by Country (2017-2022)
Figure Middle East & Africa Outsourced Customer Care Services Sales Market Share by Country (2017-2022)
Table Middle East & Africa Outsourced Customer Care Services Revenue by Country (2017-2022)
Figure Middle East & Africa Outsourced Customer Care Services Revenue Market Share by Country (2017-2022)
Figure Middle East & Africa Outsourced Customer Care Services Market Share by Type in 2022
Figure Middle East & Africa Outsourced Customer Care Services Market Share by Application in 2022
Figure UAE Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure UAE Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Saudi Arabia Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure Saudi Arabia Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Figure South Africa Outsourced Customer Care Services Sales and Growth Rate (2017-2022)
Figure South Africa Outsourced Customer Care Services Revenue (Million $) and Growth Rate (2017-2022)
Table Company Snapshot of Teleperformance SA
Table Outsourced Customer Care Services Introduction of Teleperformance SA
Table Outsourced Customer Care Services Sales, Price, Revenue, Gross Margin and Market Share of Teleperformance SA (2020-2022)
Table Industrial Chain of Outsourced Customer Care Services
Table Manufacturing Cost Structure of Outsourced Customer Care Services
Table General Manufacturing Process of Outsourced Customer Care Services
Table Leading Distributors/Dealers of Outsourced Customer Care Services
Table Leading Consumers of Outsourced Customer Care Services
Figure Global Outsourced Customer Care Services Sales and Growth Rate Forecast (2023-2031)
Figure Global Outsourced Customer Care Services Revenue and Growth Rate Forecast (2023-2031)
Table Global Outsourced Customer Care Services Market Size and CAGR Forecast by Region (2023-2031)
Table Global Outsourced Customer Care Services Market Size and CAGR Forecast by Type (2023-2031)
Table Global Outsourced Customer Care Services Market Size and CAGR Forecast by Application (2023-2031)
Table Global Outsourced Customer Care Services Market Size and CAGR Forecast by Sales Channel (2023-2031)
Industry Market Size
