Customer Journey Mapping Tools Market
1 Study Coverage
1.1 Customer Journey Mapping Tools Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million) Introduction
1.2 Global Customer Journey Mapping Tools Outlook 2017 VS 2022 VS 2028
1.2.1 Global Customer Journey Mapping Tools Market Size for the Year 2017-2028
1.2.2 Global Customer Journey Mapping Tools Market Size for the Year 2017-2028
1.3 Customer Journey Mapping Tools Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.3.1 The Market Share of United States Customer Journey Mapping Tools in Global, 2017 VS 2022 VS 2028
1.3.2 The Growth Rate of Customer Journey Mapping Tools Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.4 Customer Journey Mapping Tools Market Dynamics
1.4.1 Customer Journey Mapping Tools Industry Trends
1.4.2 Customer Journey Mapping Tools Market Drivers
1.4.3 Customer Journey Mapping Tools Market Challenges
1.4.4 Customer Journey Mapping Tools Market Restraints
1.5 Study Objectives
1.6 Years Considered
2 Customer Journey Mapping Tools by Type
2.1 Customer Journey Mapping Tools Market Segment by Type
2.1.1 Cloud Based
2.1.2 On-Premises
2.2 Global Customer Journey Mapping Tools Market Size by Type (2017, 2022 & 2028)
2.3 Global Customer Journey Mapping Tools Market Size by Type (2017-2028)
2.4 United States Customer Journey Mapping Tools Market Size by Type (2017, 2022 & 2028)
2.5 United States Customer Journey Mapping Tools Market Size by Type (2017-2028)
3 Customer Journey Mapping Tools by Application
3.1 Customer Journey Mapping Tools Market Segment by Application
3.1.1 Small Businesses
3.1.2 Midsized Businesses
3.1.3 Large Businesses
3.2 Global Customer Journey Mapping Tools Market Size by Application (2017, 2022 & 2028)
3.3 Global Customer Journey Mapping Tools Market Size by Application (2017-2028)
3.4 United States Customer Journey Mapping Tools Market Size by Application (2017, 2022 & 2028)
3.5 United States Customer Journey Mapping Tools Market Size by Application (2017-2028)
4 Global Customer Journey Mapping Tools Competitor Landscape by Company
4.1 Global Customer Journey Mapping Tools Market Size by Company
4.1.1 Top Global Customer Journey Mapping Tools Companies Ranked by Revenue (2021)
4.1.2 Global Customer Journey Mapping Tools Revenue by Player (2017-2022)
4.2 Global Customer Journey Mapping Tools Concentration Ratio (CR)
4.2.1 Customer Journey Mapping Tools Market Concentration Ratio (CR) (2017-2022)
4.2.2 Global Top 5 and Top 10 Largest Companies of Customer Journey Mapping Tools in 2021
4.2.3 Global Customer Journey Mapping Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
4.3 Global Customer Journey Mapping Tools Headquarters, Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million) Type
4.3.1 Global Customer Journey Mapping Tools Headquarters and Area Served
4.3.2 Global Customer Journey Mapping Tools Companies Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million) Type
4.3.3 Date of International Companies Enter into Customer Journey Mapping Tools Market
4.4 Companies Mergers & Acquisitions, Expansion Plans
4.5 United States Customer Journey Mapping Tools Market Size by Company
4.5.1 Top Customer Journey Mapping Tools Players in United States, Ranked by Revenue (2021)
4.5.2 United States Customer Journey Mapping Tools Revenue by Players (2020, 2021 & 2022)
5 Global Customer Journey Mapping Tools Market Size by Region
5.1 Global Customer Journey Mapping Tools Market Size by Region: 2017 VS 2022 VS 2028
5.2 Global Customer Journey Mapping Tools Market Size by Region (2017-2028)
5.2.1 Global Customer Journey Mapping Tools Market Size by Region: 2017-2022
5.2.2 Global Customer Journey Mapping Tools Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
6.1 North America
6.1.1 North America Customer Journey Mapping Tools Market Size YoY Growth 2017-2028
6.1.2 North America Customer Journey Mapping Tools Market Facts & Figures by Country (2017, 2022 & 2028)
6.1.3 U.S.
6.1.4 Canada
6.2 Asia-Pacific
6.2.1 Asia-Pacific Customer Journey Mapping Tools Market Size YoY Growth 2017-2028
6.2.2 Asia-Pacific Customer Journey Mapping Tools Market Facts & Figures by Region (2017, 2022 & 2028)
6.2.3 China
6.2.4 Japan
6.2.5 South Korea
6.2.6 India
6.2.7 Australia
6.2.8 Taiwan
6.2.9 Indonesia
6.2.10 Thailand
6.2.11 Malaysia
6.2.12 Philippines
6.3 Europe
6.3.1 Europe Customer Journey Mapping Tools Market Size YoY Growth 2017-2028
6.3.2 Europe Customer Journey Mapping Tools Market Facts & Figures by Country (2017, 2022 & 2028)
6.3.3 Germany
6.3.4 France
6.3.5 U.K.
6.3.6 Italy
6.3.7 Russia
6.4 Latin America
6.4.1 Latin America Customer Journey Mapping Tools Market Size YoY Growth 2017-2028
6.4.2 Latin America Customer Journey Mapping Tools Market Facts & Figures by Country (2017, 2022 & 2028)
6.4.3 Mexico
6.4.4 Brazil
6.4.5 Argentina
6.5 Middle East and Africa
6.5.1 Middle East and Africa Customer Journey Mapping Tools Market Size YoY Growth 2017-2028
6.5.2 Middle East and Africa Customer Journey Mapping Tools Market Facts & Figures by Country (2017, 2022 & 2028)
6.5.3 Turkey
6.5.4 Saudi Arabia
6.5.5 U.A.E
7 Company Profiles
7.1 Microsoft
7.1.1 Microsoft Company Details
7.1.2 Microsoft Business Overview
7.1.3 Microsoft Customer Journey Mapping Tools Introduction
7.1.4 Microsoft Revenue in Customer Journey Mapping Tools Business (2017-2022)
7.1.5 Microsoft Recent Development
7.2 Gliffy
7.2.1 Gliffy Company Details
7.2.2 Gliffy Business Overview
7.2.3 Gliffy Customer Journey Mapping Tools Introduction
7.2.4 Gliffy Revenue in Customer Journey Mapping Tools Business (2017-2022)
7.2.5 Gliffy Recent Development
7.3 Canvanizer
7.3.1 Canvanizer Company Details
7.3.2 Canvanizer Business Overview
7.3.3 Canvanizer Customer Journey Mapping Tools Introduction
7.3.4 Canvanizer Revenue in Customer Journey Mapping Tools Business (2017-2022)
7.3.5 Canvanizer Recent Development
7.4 Xmind
7.4.1 Xmind Company Details
7.4.2 Xmind Business Overview
7.4.3 Xmind Customer Journey Mapping Tools Introduction
7.4.4 Xmind Revenue in Customer Journey Mapping Tools Business (2017-2022)
7.4.5 Xmind Recent Development
7.5 OmniGraffle
7.5.1 OmniGraffle Company Details
7.5.2 OmniGraffle Business Overview
7.5.3 OmniGraffle Customer Journey Mapping Tools Introduction
7.5.4 OmniGraffle Revenue in Customer Journey Mapping Tools Business (2017-2022)
7.5.5 OmniGraffle Recent Development
7.6 Smaply
7.6.1 Smaply Company Details
7.6.2 Smaply Business Overview
7.6.3 Smaply Customer Journey Mapping Tools Introduction
7.6.4 Smaply Revenue in Customer Journey Mapping Tools Business (2017-2022)
7.6.5 Smaply Recent Development
7.7 Touchpoint
7.7.1 Touchpoint Company Details
7.7.2 Touchpoint Business Overview
7.7.3 Touchpoint Customer Journey Mapping Tools Introduction
7.7.4 Touchpoint Revenue in Customer Journey Mapping Tools Business (2017-2022)
7.7.5 Touchpoint Recent Development
7.8 IBM
7.8.1 IBM Company Details
7.8.2 IBM Business Overview
7.8.3 IBM Customer Journey Mapping Tools Introduction
7.8.4 IBM Revenue in Customer Journey Mapping Tools Business (2017-2022)
7.8.5 IBM Recent Development
7.9 Smartlook
7.9.1 Smartlook Company Details
7.9.2 Smartlook Business Overview
7.9.3 Smartlook Customer Journey Mapping Tools Introduction
7.9.4 Smartlook Revenue in Customer Journey Mapping Tools Business (2017-2022)
7.9.5 Smartlook Recent Development
7.10 UXPressia
7.10.1 UXPressia Company Details
7.10.2 UXPressia Business Overview
7.10.3 UXPressia Customer Journey Mapping Tools Introduction
7.10.4 UXPressia Revenue in Customer Journey Mapping Tools Business (2017-2022)
7.10.5 UXPressia Recent Development
7.11 Piwik PRO
7.11.1 Piwik PRO Company Details
7.11.2 Piwik PRO Business Overview
7.11.3 Piwik PRO Customer Journey Mapping Tools Introduction
7.11.4 Piwik PRO Revenue in Customer Journey Mapping Tools Business (2017-2022)
7.11.5 Piwik PRO Recent Development
7.12 Custellence
7.12.1 Custellence Company Details
7.12.2 Custellence Business Overview
7.12.3 Custellence Customer Journey Mapping Tools Introduction
7.12.4 Custellence Revenue in Customer Journey Mapping Tools Business (2017-2022)
7.12.5 Custellence Recent Development
8 Research Findings and Conclusion
9 Appendix
9.1 Research Methodology
9.1.1 Methodology/Research Approach
9.1.2 Data Source
9.2 Author Details
9.3 Disclaimer
List of Tables
Table 1. Customer Journey Mapping Tools Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
Table 2. Customer Journey Mapping Tools Market Trends
Table 3. Customer Journey Mapping Tools Market Drivers
Table 4. Customer Journey Mapping Tools Market Challenges
Table 5. Customer Journey Mapping Tools Market Restraints
Table 6. Global Customer Journey Mapping Tools Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
Table 7. United States Customer Journey Mapping Tools Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
Table 8. Global Customer Journey Mapping Tools Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
Table 9. United States Customer Journey Mapping Tools Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
Table 10. Top Customer Journey Mapping Tools Companies in Global Market, Ranking by Revenue (2021)
Table 11. Global Customer Journey Mapping Tools Revenue by Player, (US$ Million), 2017-2022
Table 12. Global Customer Journey Mapping Tools Revenue Share by Player, 2017-2022
Table 13. Global Customer Journey Mapping Tools Companies Market Concentration Ratio (CR5 and HHI)
Table 14. Global Customer Journey Mapping Tools by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Mapping Tools as of 2021)
Table 15. Top Players of Customer Journey Mapping Tools in Global Market, Headquarters and Area Served
Table 16. Companies Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million) Type
Table 17. Date of International Companies Enter into Customer Journey Mapping Tools Market
Table 18. Companies Mergers & Acquisitions, Expansion Plans
Table 19. Top Customer Journey Mapping Tools Players in United States Market, Ranking by Revenue (2021)
Table 20. United States Customer Journey Mapping Tools Revenue by Players, (US$ Million), 2020, 2021 & 2022
Table 21. United States Customer Journey Mapping Tools Revenue Share by Players, 2020, 2021 & 2022
Table 22. Global Customer Journey Mapping Tools Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
Table 23. Global Customer Journey Mapping Tools Market Size by Region (2017-2022) & (US$ Million)
Table 24. Global Customer Journey Mapping Tools Market Size Forecast by Region (2023-2028) & (US$ Million)
Table 25. North America Customer Journey Mapping Tools Sales in Value by Country (2017-2028) & (US$ Million)
Table 26. Asia Pacific Customer Journey Mapping Tools Sales in Value by Region (2017-2028) & (US$ Million)
Table 27. Europe Customer Journey Mapping Tools Sales in Value by Country (2017-2028) & (US$ Million)
Table 28. Latin Americaa Customer Journey Mapping Tools Sales in Value by Country (2017-2028) & (US$ Million)
Table 29. Middle East and Africa Customer Journey Mapping Tools Sales in Value by Country (2017-2028) & (US$ Million)
Table 30. Microsoft Company Details
Table 31. Microsoft Business Overview
Table 32. Microsoft Customer Journey Mapping Tools Product
Table 33. Microsoft Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 34. Microsoft Recent Development
Table 35. Gliffy Company Details
Table 36. Gliffy Business Overview
Table 37. Gliffy Customer Journey Mapping Tools Product
Table 38. Gliffy Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 39. Gliffy Recent Development
Table 40. Canvanizer Company Details
Table 41. Canvanizer Business Overview
Table 42. Canvanizer Customer Journey Mapping Tools Product
Table 43. Canvanizer Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 44. Canvanizer Recent Development
Table 45. Xmind Company Details
Table 46. Xmind Business Overview
Table 47. Xmind Customer Journey Mapping Tools Product
Table 48. Xmind Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 49. Xmind Recent Development
Table 50. OmniGraffle Company Details
Table 51. OmniGraffle Business Overview
Table 52. OmniGraffle Customer Journey Mapping Tools Product
Table 53. OmniGraffle Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 54. OmniGraffle Recent Development
Table 55. Smaply Company Details
Table 56. Smaply Business Overview
Table 57. Smaply Customer Journey Mapping Tools Product
Table 58. Smaply Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 59. Smaply Recent Development
Table 60. Touchpoint Company Details
Table 61. Touchpoint Business Overview
Table 62. Touchpoint Customer Journey Mapping Tools Product
Table 63. Touchpoint Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 64. Touchpoint Recent Development
Table 65. IBM Company Details
Table 66. IBM Business Overview
Table 67. IBM Customer Journey Mapping Tools Product
Table 68. IBM Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 69. IBM Recent Development
Table 70. Smartlook Company Details
Table 71. Smartlook Business Overview
Table 72. Smartlook Customer Journey Mapping Tools Product
Table 73. Smartlook Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 74. Smartlook Recent Development
Table 75. UXPressia Company Details
Table 76. UXPressia Business Overview
Table 77. UXPressia Customer Journey Mapping Tools Product
Table 78. UXPressia Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 79. UXPressia Recent Development
Table 80. Piwik PRO Company Details
Table 81. Piwik PRO Business Overview
Table 82. Piwik PRO Customer Journey Mapping Tools Product
Table 83. Piwik PRO Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 84. Piwik PRO Recent Development
Table 85. Custellence Company Details
Table 86. Custellence Business Overview
Table 87. Custellence Customer Journey Mapping Tools Product
Table 88. Custellence Revenue in Customer Journey Mapping Tools Business (2017-2022) & (US$ Million)
Table 89. Custellence Recent Development
Table 90. Research Programs/Design for This Report
Table 91. Key Data Information from Secondary Sources
Table 92. Key Data Information from Primary Sources
List of Figures
Figure 1. Customer Journey Mapping Tools Product Picture
Figure 2. Global Customer Journey Mapping Tools Market Size, (US$ Million), 2017 VS 2022 VS 2028
Figure 3. Global Customer Journey Mapping Tools Market Size 2017-2028 (US$ Million)
Figure 4. United States Customer Journey Mapping Tools Market Size, (US$ Million), 2017 VS 2022 VS 2028
Figure 5. United States Customer Journey Mapping Tools Market Size 2017-2028 (US$ Million)
Figure 6. United States Customer Journey Mapping Tools Market Share in Global 2017-2028
Figure 7. Customer Journey Mapping Tools Report Years Considered
Figure 8. Product Picture of Cloud Based
Figure 9. Product Picture of On-Premises
Figure 10. Global Customer Journey Mapping Tools Market Share by Type in 2022 & 2028
Figure 11. Global Customer Journey Mapping Tools Market Size by Type (2017-2028) & (US$ Million)
Figure 12. Global Customer Journey Mapping Tools Market Share by Type (2017-2028)
Figure 13. United States Customer Journey Mapping Tools Market Share by Type in 2022 & 2028
Figure 14. United States Customer Journey Mapping Tools Market Size by Type (2017-2028) & (US$ Million)
Figure 15. United States Customer Journey Mapping Tools Market Share by Type (2017-2028)
Figure 16. Product Picture of Small Businesses
Figure 17. Product Picture of Midsized Businesses
Figure 18. Product Picture of Large Businesses
Figure 19. Global Customer Journey Mapping Tools Market Share by Application in 2022 & 2028
Figure 20. Global Customer Journey Mapping Tools Market Size by Application (2017-2028) & (US$ Million)
Figure 21. Global Customer Journey Mapping Tools Market Share by Application (2017-2028)
Figure 22. United States Customer Journey Mapping Tools Market Share by Application in 2022 & 2028
Figure 23. United States Customer Journey Mapping Tools Market Size by Application (2017-2028) & (US$ Million)
Figure 24. United States Customer Journey Mapping Tools Market Share by Application (2017-2028)
Figure 25. North America Customer Journey Mapping Tools Market Size Growth Rate 2017-2028 (US$ Million)
Figure 26. U.S. Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 27. Canada Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 28. Europe Customer Journey Mapping Tools Market Size Growth Rate 2017-2028 (US$ Million)
Figure 29. Germany Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 30. France Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 31. U.K. Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 32. Italy Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 33. Russia Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 34. Asia-Pacific Customer Journey Mapping Tools Market Size Growth Rate 2017-2028 (US$ Million)
Figure 35. China Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 36. Japan Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 37. South Korea Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 38. India Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 39. Australia Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 40. Taiwan Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 41. Indonesia Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 42. Thailand Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 43. Malaysia Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 44. Philippines Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 45. Latin America Customer Journey Mapping Tools Market Size Growth Rate 2017-2028 (US$ Million)
Figure 46. Mexico Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 47. Brazil Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 48. Argentina Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 49. Middle East & Africa Customer Journey Mapping Tools Market Size Growth Rate 2017-2028 (US$ Million)
Figure 50. Turkey Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 51. Saudi Arabia Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 52. U.A.E Customer Journey Mapping Tools Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 53. Microsoft Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 54. Gliffy Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 55. Canvanizer Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 56. Xmind Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 57. OmniGraffle Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 58. Smaply Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 59. Touchpoint Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 60. IBM Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 61. Smartlook Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 62. UXPressia Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 63. Piwik PRO Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 64. Custellence Revenue Growth Rate in Customer Journey Mapping Tools Business (2017-2022)
Figure 65. Bottom-up and Top-down Approaches for This Report
Figure 66. Data Triangulation
Figure 67. Key Executives Interviewed
Industry Market Size
