Contact Center Quality Assurance Software Market
1 Study Coverage
1.1 Contact Center Quality Assurance Software Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million) Introduction
1.2 Global Contact Center Quality Assurance Software Outlook 2017 VS 2022 VS 2028
1.2.1 Global Contact Center Quality Assurance Software Market Size for the Year 2017-2028
1.2.2 Global Contact Center Quality Assurance Software Market Size for the Year 2017-2028
1.3 Contact Center Quality Assurance Software Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.3.1 The Market Share of United States Contact Center Quality Assurance Software in Global, 2017 VS 2022 VS 2028
1.3.2 The Growth Rate of Contact Center Quality Assurance Software Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.4 Contact Center Quality Assurance Software Market Dynamics
1.4.1 Contact Center Quality Assurance Software Industry Trends
1.4.2 Contact Center Quality Assurance Software Market Drivers
1.4.3 Contact Center Quality Assurance Software Market Challenges
1.4.4 Contact Center Quality Assurance Software Market Restraints
1.5 Study Objectives
1.6 Years Considered
2 Contact Center Quality Assurance Software by Type
2.1 Contact Center Quality Assurance Software Market Segment by Type
2.1.1 On-premise
2.1.2 Cloud-based
2.2 Global Contact Center Quality Assurance Software Market Size by Type (2017, 2022 & 2028)
2.3 Global Contact Center Quality Assurance Software Market Size by Type (2017-2028)
2.4 United States Contact Center Quality Assurance Software Market Size by Type (2017, 2022 & 2028)
2.5 United States Contact Center Quality Assurance Software Market Size by Type (2017-2028)
3 Contact Center Quality Assurance Software by Application
3.1 Contact Center Quality Assurance Software Market Segment by Application
3.1.1 Individual
3.1.2 Enterprise
3.1.3 Others
3.2 Global Contact Center Quality Assurance Software Market Size by Application (2017, 2022 & 2028)
3.3 Global Contact Center Quality Assurance Software Market Size by Application (2017-2028)
3.4 United States Contact Center Quality Assurance Software Market Size by Application (2017, 2022 & 2028)
3.5 United States Contact Center Quality Assurance Software Market Size by Application (2017-2028)
4 Global Contact Center Quality Assurance Software Competitor Landscape by Company
4.1 Global Contact Center Quality Assurance Software Market Size by Company
4.1.1 Top Global Contact Center Quality Assurance Software Companies Ranked by Revenue (2021)
4.1.2 Global Contact Center Quality Assurance Software Revenue by Player (2017-2022)
4.2 Global Contact Center Quality Assurance Software Concentration Ratio (CR)
4.2.1 Contact Center Quality Assurance Software Market Concentration Ratio (CR) (2017-2022)
4.2.2 Global Top 5 and Top 10 Largest Companies of Contact Center Quality Assurance Software in 2021
4.2.3 Global Contact Center Quality Assurance Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
4.3 Global Contact Center Quality Assurance Software Headquarters, Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million) Type
4.3.1 Global Contact Center Quality Assurance Software Headquarters and Area Served
4.3.2 Global Contact Center Quality Assurance Software Companies Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million) Type
4.3.3 Date of International Companies Enter into Contact Center Quality Assurance Software Market
4.4 Companies Mergers & Acquisitions, Expansion Plans
4.5 United States Contact Center Quality Assurance Software Market Size by Company
4.5.1 Top Contact Center Quality Assurance Software Players in United States, Ranked by Revenue (2021)
4.5.2 United States Contact Center Quality Assurance Software Revenue by Players (2020, 2021 & 2022)
5 Global Contact Center Quality Assurance Software Market Size by Region
5.1 Global Contact Center Quality Assurance Software Market Size by Region: 2017 VS 2022 VS 2028
5.2 Global Contact Center Quality Assurance Software Market Size by Region (2017-2028)
5.2.1 Global Contact Center Quality Assurance Software Market Size by Region: 2017-2022
5.2.2 Global Contact Center Quality Assurance Software Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
6.1 North America
6.1.1 North America Contact Center Quality Assurance Software Market Size YoY Growth 2017-2028
6.1.2 North America Contact Center Quality Assurance Software Market Facts & Figures by Country (2017, 2022 & 2028)
6.1.3 U.S.
6.1.4 Canada
6.2 Asia-Pacific
6.2.1 Asia-Pacific Contact Center Quality Assurance Software Market Size YoY Growth 2017-2028
6.2.2 Asia-Pacific Contact Center Quality Assurance Software Market Facts & Figures by Region (2017, 2022 & 2028)
6.2.3 China
6.2.4 Japan
6.2.5 South Korea
6.2.6 India
6.2.7 Australia
6.2.8 Taiwan
6.2.9 Indonesia
6.2.10 Thailand
6.2.11 Malaysia
6.2.12 Philippines
6.3 Europe
6.3.1 Europe Contact Center Quality Assurance Software Market Size YoY Growth 2017-2028
6.3.2 Europe Contact Center Quality Assurance Software Market Facts & Figures by Country (2017, 2022 & 2028)
6.3.3 Germany
6.3.4 France
6.3.5 U.K.
6.3.6 Italy
6.3.7 Russia
6.4 Latin America
6.4.1 Latin America Contact Center Quality Assurance Software Market Size YoY Growth 2017-2028
6.4.2 Latin America Contact Center Quality Assurance Software Market Facts & Figures by Country (2017, 2022 & 2028)
6.4.3 Mexico
6.4.4 Brazil
6.4.5 Argentina
6.5 Middle East and Africa
6.5.1 Middle East and Africa Contact Center Quality Assurance Software Market Size YoY Growth 2017-2028
6.5.2 Middle East and Africa Contact Center Quality Assurance Software Market Facts & Figures by Country (2017, 2022 & 2028)
6.5.3 Turkey
6.5.4 Saudi Arabia
6.5.5 U.A.E
7 Company Profiles
7.1 Talkdesk
7.1.1 Talkdesk Company Details
7.1.2 Talkdesk Business Overview
7.1.3 Talkdesk Contact Center Quality Assurance Software Introduction
7.1.4 Talkdesk Revenue in Contact Center Quality Assurance Software Business (2017-2022)
7.1.5 Talkdesk Recent Development
7.2 Arcaris
7.2.1 Arcaris Company Details
7.2.2 Arcaris Business Overview
7.2.3 Arcaris Contact Center Quality Assurance Software Introduction
7.2.4 Arcaris Revenue in Contact Center Quality Assurance Software Business (2017-2022)
7.2.5 Arcaris Recent Development
7.3 CloudTalk
7.3.1 CloudTalk Company Details
7.3.2 CloudTalk Business Overview
7.3.3 CloudTalk Contact Center Quality Assurance Software Introduction
7.3.4 CloudTalk Revenue in Contact Center Quality Assurance Software Business (2017-2022)
7.3.5 CloudTalk Recent Development
7.4 CallSource
7.4.1 CallSource Company Details
7.4.2 CallSource Business Overview
7.4.3 CallSource Contact Center Quality Assurance Software Introduction
7.4.4 CallSource Revenue in Contact Center Quality Assurance Software Business (2017-2022)
7.4.5 CallSource Recent Development
7.5 Scorebuddy
7.5.1 Scorebuddy Company Details
7.5.2 Scorebuddy Business Overview
7.5.3 Scorebuddy Contact Center Quality Assurance Software Introduction
7.5.4 Scorebuddy Revenue in Contact Center Quality Assurance Software Business (2017-2022)
7.5.5 Scorebuddy Recent Development
7.6 Adtrib
7.6.1 Adtrib Company Details
7.6.2 Adtrib Business Overview
7.6.3 Adtrib Contact Center Quality Assurance Software Introduction
7.6.4 Adtrib Revenue in Contact Center Quality Assurance Software Business (2017-2022)
7.6.5 Adtrib Recent Development
7.7 Aspect Software
7.7.1 Aspect Software Company Details
7.7.2 Aspect Software Business Overview
7.7.3 Aspect Software Contact Center Quality Assurance Software Introduction
7.7.4 Aspect Software Revenue in Contact Center Quality Assurance Software Business (2017-2022)
7.7.5 Aspect Software Recent Development
7.8 Enghouse Interactive
7.8.1 Enghouse Interactive Company Details
7.8.2 Enghouse Interactive Business Overview
7.8.3 Enghouse Interactive Contact Center Quality Assurance Software Introduction
7.8.4 Enghouse Interactive Revenue in Contact Center Quality Assurance Software Business (2017-2022)
7.8.5 Enghouse Interactive Recent Development
7.9 EvaluAgent
7.9.1 EvaluAgent Company Details
7.9.2 EvaluAgent Business Overview
7.9.3 EvaluAgent Contact Center Quality Assurance Software Introduction
7.9.4 EvaluAgent Revenue in Contact Center Quality Assurance Software Business (2017-2022)
7.9.5 EvaluAgent Recent Development
7.10 Qualitista
7.10.1 Qualitista Company Details
7.10.2 Qualitista Business Overview
7.10.3 Qualitista Contact Center Quality Assurance Software Introduction
7.10.4 Qualitista Revenue in Contact Center Quality Assurance Software Business (2017-2022)
7.10.5 Qualitista Recent Development
8 Research Findings and Conclusion
9 Appendix
9.1 Research Methodology
9.1.1 Methodology/Research Approach
9.1.2 Data Source
9.2 Author Details
9.3 Disclaimer
List of Tables
Table 1. Contact Center Quality Assurance Software Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
Table 2. Contact Center Quality Assurance Software Market Trends
Table 3. Contact Center Quality Assurance Software Market Drivers
Table 4. Contact Center Quality Assurance Software Market Challenges
Table 5. Contact Center Quality Assurance Software Market Restraints
Table 6. Global Contact Center Quality Assurance Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
Table 7. United States Contact Center Quality Assurance Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
Table 8. Global Contact Center Quality Assurance Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
Table 9. United States Contact Center Quality Assurance Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
Table 10. Top Contact Center Quality Assurance Software Companies in Global Market, Ranking by Revenue (2021)
Table 11. Global Contact Center Quality Assurance Software Revenue by Player, (US$ Million), 2017-2022
Table 12. Global Contact Center Quality Assurance Software Revenue Share by Player, 2017-2022
Table 13. Global Contact Center Quality Assurance Software Companies Market Concentration Ratio (CR5 and HHI)
Table 14. Global Contact Center Quality Assurance Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Quality Assurance Software as of 2021)
Table 15. Top Players of Contact Center Quality Assurance Software in Global Market, Headquarters and Area Served
Table 16. Companies Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million) Type
Table 17. Date of International Companies Enter into Contact Center Quality Assurance Software Market
Table 18. Companies Mergers & Acquisitions, Expansion Plans
Table 19. Top Contact Center Quality Assurance Software Players in United States Market, Ranking by Revenue (2021)
Table 20. United States Contact Center Quality Assurance Software Revenue by Players, (US$ Million), 2020, 2021 & 2022
Table 21. United States Contact Center Quality Assurance Software Revenue Share by Players, 2020, 2021 & 2022
Table 22. Global Contact Center Quality Assurance Software Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
Table 23. Global Contact Center Quality Assurance Software Market Size by Region (2017-2022) & (US$ Million)
Table 24. Global Contact Center Quality Assurance Software Market Size Forecast by Region (2023-2028) & (US$ Million)
Table 25. North America Contact Center Quality Assurance Software Sales in Value by Country (2017-2028) & (US$ Million)
Table 26. Asia Pacific Contact Center Quality Assurance Software Sales in Value by Region (2017-2028) & (US$ Million)
Table 27. Europe Contact Center Quality Assurance Software Sales in Value by Country (2017-2028) & (US$ Million)
Table 28. Latin Americaa Contact Center Quality Assurance Software Sales in Value by Country (2017-2028) & (US$ Million)
Table 29. Middle East and Africa Contact Center Quality Assurance Software Sales in Value by Country (2017-2028) & (US$ Million)
Table 30. Talkdesk Company Details
Table 31. Talkdesk Business Overview
Table 32. Talkdesk Contact Center Quality Assurance Software Product
Table 33. Talkdesk Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
Table 34. Talkdesk Recent Development
Table 35. Arcaris Company Details
Table 36. Arcaris Business Overview
Table 37. Arcaris Contact Center Quality Assurance Software Product
Table 38. Arcaris Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
Table 39. Arcaris Recent Development
Table 40. CloudTalk Company Details
Table 41. CloudTalk Business Overview
Table 42. CloudTalk Contact Center Quality Assurance Software Product
Table 43. CloudTalk Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
Table 44. CloudTalk Recent Development
Table 45. CallSource Company Details
Table 46. CallSource Business Overview
Table 47. CallSource Contact Center Quality Assurance Software Product
Table 48. CallSource Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
Table 49. CallSource Recent Development
Table 50. Scorebuddy Company Details
Table 51. Scorebuddy Business Overview
Table 52. Scorebuddy Contact Center Quality Assurance Software Product
Table 53. Scorebuddy Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
Table 54. Scorebuddy Recent Development
Table 55. Adtrib Company Details
Table 56. Adtrib Business Overview
Table 57. Adtrib Contact Center Quality Assurance Software Product
Table 58. Adtrib Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
Table 59. Adtrib Recent Development
Table 60. Aspect Software Company Details
Table 61. Aspect Software Business Overview
Table 62. Aspect Software Contact Center Quality Assurance Software Product
Table 63. Aspect Software Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
Table 64. Aspect Software Recent Development
Table 65. Enghouse Interactive Company Details
Table 66. Enghouse Interactive Business Overview
Table 67. Enghouse Interactive Contact Center Quality Assurance Software Product
Table 68. Enghouse Interactive Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
Table 69. Enghouse Interactive Recent Development
Table 70. EvaluAgent Company Details
Table 71. EvaluAgent Business Overview
Table 72. EvaluAgent Contact Center Quality Assurance Software Product
Table 73. EvaluAgent Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
Table 74. EvaluAgent Recent Development
Table 75. Qualitista Company Details
Table 76. Qualitista Business Overview
Table 77. Qualitista Contact Center Quality Assurance Software Product
Table 78. Qualitista Revenue in Contact Center Quality Assurance Software Business (2017-2022) & (US$ Million)
Table 79. Qualitista Recent Development
Table 80. Research Programs/Design for This Report
Table 81. Key Data Information from Secondary Sources
Table 82. Key Data Information from Primary Sources
List of Figures
Figure 1. Contact Center Quality Assurance Software Product Picture
Figure 2. Global Contact Center Quality Assurance Software Market Size, (US$ Million), 2017 VS 2022 VS 2028
Figure 3. Global Contact Center Quality Assurance Software Market Size 2017-2028 (US$ Million)
Figure 4. United States Contact Center Quality Assurance Software Market Size, (US$ Million), 2017 VS 2022 VS 2028
Figure 5. United States Contact Center Quality Assurance Software Market Size 2017-2028 (US$ Million)
Figure 6. United States Contact Center Quality Assurance Software Market Share in Global 2017-2028
Figure 7. Contact Center Quality Assurance Software Report Years Considered
Figure 8. Product Picture of On-premise
Figure 9. Product Picture of Cloud-based
Figure 10. Global Contact Center Quality Assurance Software Market Share by Type in 2022 & 2028
Figure 11. Global Contact Center Quality Assurance Software Market Size by Type (2017-2028) & (US$ Million)
Figure 12. Global Contact Center Quality Assurance Software Market Share by Type (2017-2028)
Figure 13. United States Contact Center Quality Assurance Software Market Share by Type in 2022 & 2028
Figure 14. United States Contact Center Quality Assurance Software Market Size by Type (2017-2028) & (US$ Million)
Figure 15. United States Contact Center Quality Assurance Software Market Share by Type (2017-2028)
Figure 16. Product Picture of Individual
Figure 17. Product Picture of Enterprise
Figure 18. Product Picture of Others
Figure 19. Global Contact Center Quality Assurance Software Market Share by Application in 2022 & 2028
Figure 20. Global Contact Center Quality Assurance Software Market Size by Application (2017-2028) & (US$ Million)
Figure 21. Global Contact Center Quality Assurance Software Market Share by Application (2017-2028)
Figure 22. United States Contact Center Quality Assurance Software Market Share by Application in 2022 & 2028
Figure 23. United States Contact Center Quality Assurance Software Market Size by Application (2017-2028) & (US$ Million)
Figure 24. United States Contact Center Quality Assurance Software Market Share by Application (2017-2028)
Figure 25. North America Contact Center Quality Assurance Software Market Size Growth Rate 2017-2028 (US$ Million)
Figure 26. U.S. Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 27. Canada Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 28. Europe Contact Center Quality Assurance Software Market Size Growth Rate 2017-2028 (US$ Million)
Figure 29. Germany Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 30. France Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 31. U.K. Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 32. Italy Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 33. Russia Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 34. Asia-Pacific Contact Center Quality Assurance Software Market Size Growth Rate 2017-2028 (US$ Million)
Figure 35. China Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 36. Japan Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 37. South Korea Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 38. India Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 39. Australia Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 40. Taiwan Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 41. Indonesia Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 42. Thailand Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 43. Malaysia Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 44. Philippines Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 45. Latin America Contact Center Quality Assurance Software Market Size Growth Rate 2017-2028 (US$ Million)
Figure 46. Mexico Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 47. Brazil Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 48. Argentina Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 49. Middle East & Africa Contact Center Quality Assurance Software Market Size Growth Rate 2017-2028 (US$ Million)
Figure 50. Turkey Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 51. Saudi Arabia Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 52. U.A.E Contact Center Quality Assurance Software Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 53. Talkdesk Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
Figure 54. Arcaris Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
Figure 55. CloudTalk Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
Figure 56. CallSource Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
Figure 57. Scorebuddy Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
Figure 58. Adtrib Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
Figure 59. Aspect Software Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
Figure 60. Enghouse Interactive Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
Figure 61. EvaluAgent Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
Figure 62. Qualitista Revenue Growth Rate in Contact Center Quality Assurance Software Business (2017-2022)
Figure 63. Bottom-up and Top-down Approaches for This Report
Figure 64. Data Triangulation
Figure 65. Key Executives Interviewed
Industry Market Size
