Service Quality Management Market
1 Report Business Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Service Quality Management Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
1.2.2 Enterprise Feedback Management (EFM)
1.2.3 Web analytics
1.2.4 Text analytics
1.2.5 Speech analytics
1.2.6 Others
1.3 Market by Application
1.3.1 Global Service Quality Management Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
1.3.2 Small and Medium Enterprises
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Service Quality Management Market Perspective (2017-2028)
2.2 Service Quality Management Growth Trends by Region
2.2.1 Service Quality Management Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Service Quality Management Historic Market Size by Region (2017-2022)
2.2.3 Service Quality Management Forecasted Market Size by Region (2023-2028)
2.3 Service Quality Management Market Dynamics
2.3.1 Service Quality Management Industry Trends
2.3.2 Service Quality Management Market Drivers
2.3.3 Service Quality Management Market Challenges
2.3.4 Service Quality Management Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Service Quality Management Players by Revenue
3.1.1 Global Top Service Quality Management Players by Revenue (2017-2022)
3.1.2 Global Service Quality Management Revenue Market Share by Players (2017-2022)
3.2 Global Service Quality Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Service Quality Management Revenue
3.4 Global Service Quality Management Market Concentration Ratio
3.4.1 Global Service Quality Management Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Service Quality Management Revenue in 2021
3.5 Service Quality Management Key Players Head office and Area Served
3.6 Key Players Service Quality Management Product Solution and Service
3.7 Date of Enter into Service Quality Management Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Service Quality Management Breakdown Data by Type
4.1 Global Service Quality Management Historic Market Size by Type (2017-2022)
4.2 Global Service Quality Management Forecasted Market Size by Type (2023-2028)
5 Service Quality Management Breakdown Data by Application
5.1 Global Service Quality Management Historic Market Size by Application (2017-2022)
5.2 Global Service Quality Management Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Service Quality Management Market Size (2017-2028)
6.2 North America Service Quality Management Market Size by Type
6.2.1 North America Service Quality Management Market Size by Type (2017-2022)
6.2.2 North America Service Quality Management Market Size by Type (2023-2028)
6.2.3 North America Service Quality Management Market Share by Type (2017-2028)
6.3 North America Service Quality Management Market Size by Application
6.3.1 North America Service Quality Management Market Size by Application (2017-2022)
6.3.2 North America Service Quality Management Market Size by Application (2023-2028)
6.3.3 North America Service Quality Management Market Share by Application (2017-2028)
6.4 North America Service Quality Management Market Size by Country
6.4.1 North America Service Quality Management Market Size by Country (2017-2022)
6.4.2 North America Service Quality Management Market Size by Country (2023-2028)
6.4.3 U.S.
6.4.4 Canada
7 Europe
7.1 Europe Service Quality Management Market Size (2017-2028)
7.2 Europe Service Quality Management Market Size by Type
7.2.1 Europe Service Quality Management Market Size by Type (2017-2022)
7.2.2 Europe Service Quality Management Market Size by Type (2023-2028)
7.2.3 Europe Service Quality Management Market Share by Type (2017-2028)
7.3 Europe Service Quality Management Market Size by Application
7.3.1 Europe Service Quality Management Market Size by Application (2017-2022)
7.3.2 Europe Service Quality Management Market Size by Application (2023-2028)
7.3.3 Europe Service Quality Management Market Share by Application (2017-2028)
7.4 Europe Service Quality Management Market Size by Country
7.4.1 Europe Service Quality Management Market Size by Country (2017-2022)
7.4.2 Europe Service Quality Management Market Size by Country (2023-2028)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Service Quality Management Market Size (2017-2028)
8.2 Asia-Pacific Service Quality Management Market Size by Type
8.2.1 Asia-Pacific Service Quality Management Market Size by Type (2017-2022)
8.2.2 Asia-Pacific Service Quality Management Market Size by Type (2023-2028)
8.2.3 Asia-Pacific Service Quality Management Market Share by Type (2017-2028)
8.3 Asia-Pacific Service Quality Management Market Size by Application
8.3.1 Asia-Pacific Service Quality Management Market Size by Application (2017-2022)
8.3.2 Asia-Pacific Service Quality Management Market Size by Application (2023-2028)
8.3.3 Asia-Pacific Service Quality Management Market Share by Application (2017-2028)
8.4 Asia-Pacific Service Quality Management Market Size by Region
8.4.1 Asia-Pacific Service Quality Management Market Size by Region (2017-2022)
8.4.2 Asia-Pacific Service Quality Management Market Size by Region (2023-2028)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Service Quality Management Market Size (2017-2028)
9.2 Latin America Service Quality Management Market Size by Type
9.2.1 Latin America Service Quality Management Market Size by Type (2017-2022)
9.2.2 Latin America Service Quality Management Market Size by Type (2023-2028)
9.2.3 Latin America Service Quality Management Market Share by Type (2017-2028)
9.3 Latin America Service Quality Management Market Size by Application
9.3.1 Latin America Service Quality Management Market Size by Application (2017-2022)
9.3.2 Latin America Service Quality Management Market Size by Application (2023-2028)
9.3.3 Latin America Service Quality Management Market Share by Application (2017-2028)
9.4 Latin America Service Quality Management Market Size by Country
9.4.1 Latin America Service Quality Management Market Size by Country (2017-2022)
9.4.2 Latin America Service Quality Management Market Size by Country (2023-2028)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Service Quality Management Market Size (2017-2028)
10.2 Middle East & Africa Service Quality Management Market Size by Type
10.2.1 Middle East & Africa Service Quality Management Market Size by Type (2017-2022)
10.2.2 Middle East & Africa Service Quality Management Market Size by Type (2023-2028)
10.2.3 Middle East & Africa Service Quality Management Market Share by Type (2017-2028)
10.3 Middle East & Africa Service Quality Management Market Size by Application
10.3.1 Middle East & Africa Service Quality Management Market Size by Application (2017-2022)
10.3.2 Middle East & Africa Service Quality Management Market Size by Application (2023-2028)
10.3.3 Middle East & Africa Service Quality Management Market Share by Application (2017-2028)
10.4 Middle East & Africa Service Quality Management Market Size by Country
10.4.1 Middle East & Africa Service Quality Management Market Size by Country (2017-2022)
10.4.2 Middle East & Africa Service Quality Management Market Size by Country (2023-2028)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Adobe Systems
11.1.1 Adobe Systems Company Details
11.1.2 Adobe Systems Business Overview
11.1.3 Adobe Systems Service Quality Management Introduction
11.1.4 Adobe Systems Revenue in Service Quality Management Business (2017-2022)
11.1.5 Adobe Systems Recent Developments
11.2 Amdocs
11.2.1 Amdocs Company Details
11.2.2 Amdocs Business Overview
11.2.3 Amdocs Service Quality Management Introduction
11.2.4 Amdocs Revenue in Service Quality Management Business (2017-2022)
11.2.5 Amdocs Recent Developments
11.3 Alcate-Lucent
11.3.1 Alcate-Lucent Company Details
11.3.2 Alcate-Lucent Business Overview
11.3.3 Alcate-Lucent Service Quality Management Introduction
11.3.4 Alcate-Lucent Revenue in Service Quality Management Business (2017-2022)
11.3.5 Alcate-Lucent Recent Developments
11.4 Cisco
11.4.1 Cisco Company Details
11.4.2 Cisco Business Overview
11.4.3 Cisco Service Quality Management Introduction
11.4.4 Cisco Revenue in Service Quality Management Business (2017-2022)
11.4.5 Cisco Recent Developments
11.5 Egain Corporation
11.5.1 Egain Corporation Company Details
11.5.2 Egain Corporation Business Overview
11.5.3 Egain Corporation Service Quality Management Introduction
11.5.4 Egain Corporation Revenue in Service Quality Management Business (2017-2022)
11.5.5 Egain Corporation Recent Developments
11.6 Ericsson
11.6.1 Ericsson Company Details
11.6.2 Ericsson Business Overview
11.6.3 Ericsson Service Quality Management Introduction
11.6.4 Ericsson Revenue in Service Quality Management Business (2017-2022)
11.6.5 Ericsson Recent Developments
11.7 HP
11.7.1 HP Company Details
11.7.2 HP Business Overview
11.7.3 HP Service Quality Management Introduction
11.7.4 HP Revenue in Service Quality Management Business (2017-2022)
11.7.5 HP Recent Developments
11.8 IBM
11.8.1 IBM Company Details
11.8.2 IBM Business Overview
11.8.3 IBM Service Quality Management Introduction
11.8.4 IBM Revenue in Service Quality Management Business (2017-2022)
11.8.5 IBM Recent Developments
11.9 Oracle
11.9.1 Oracle Company Details
11.9.2 Oracle Business Overview
11.9.3 Oracle Service Quality Management Introduction
11.9.4 Oracle Revenue in Service Quality Management Business (2017-2022)
11.9.5 Oracle Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Author Details
13.3 Disclaimer
List of Tables
Table 1. Global Service Quality Management Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of Enterprise Feedback Management (EFM)
Table 3. Key Players of Web analytics
Table 4. Key Players of Text analytics
Table 5. Key Players of Speech analytics
Table 6. Key Players of Others
Table 7. Global Service Quality Management Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 8. Global Service Quality Management Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 9. Global Service Quality Management Market Size by Region (2017-2022) & (US$ Million)
Table 10. Global Service Quality Management Market Share by Region (2017-2022)
Table 11. Global Service Quality Management Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 12. Global Service Quality Management Market Share by Region (2023-2028)
Table 13. Service Quality Management Market Trends
Table 14. Service Quality Management Market Drivers
Table 15. Service Quality Management Market Challenges
Table 16. Service Quality Management Market Restraints
Table 17. Global Service Quality Management Revenue by Players (2017-2022) & (US$ Million)
Table 18. Global Service Quality Management Revenue Share by Players (2017-2022)
Table 19. Global Top Service Quality Management by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Service Quality Management as of 2021)
Table 20. Ranking of Global Top Service Quality Management Companies by Revenue (US$ Million) in 2021
Table 21. Global 5 Largest Players Market Share by Service Quality Management Revenue (CR5 and HHI) & (2017-2022)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Service Quality Management Product Solution and Service
Table 24. Date of Enter into Service Quality Management Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Service Quality Management Market Size by Type (2017-2022) & (US$ Million)
Table 27. Global Service Quality Management Revenue Market Share by Type (2017-2022)
Table 28. Global Service Quality Management Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 29. Global Service Quality Management Revenue Market Share by Type (2023-2028)
Table 30. Global Service Quality Management Market Size by Application (2017-2022) & (US$ Million)
Table 31. Global Service Quality Management Revenue Share by Application (2017-2022)
Table 32. Global Service Quality Management Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 33. Global Service Quality Management Revenue Share by Application (2023-2028)
Table 34. North America Service Quality Management Market Size by Type (2017-2022) & (US$ Million)
Table 35. North America Service Quality Management Market Size by Type (2023-2028) & (US$ Million)
Table 36. North America Service Quality Management Market Size by Application (2017-2022) & (US$ Million)
Table 37. North America Service Quality Management Market Size by Application (2023-2028) & (US$ Million)
Table 38. North America Service Quality Management Market Size by Country (2017-2022) & (US$ Million)
Table 39. North America Service Quality Management Market Size by Country (2023-2028) & (US$ Million)
Table 40. Europe Service Quality Management Market Size by Type (2017-2022) & (US$ Million)
Table 41. Europe Service Quality Management Market Size by Type (2023-2028) & (US$ Million)
Table 42. Europe Service Quality Management Market Size by Application (2017-2022) & (US$ Million)
Table 43. Europe Service Quality Management Market Size by Application (2023-2028) & (US$ Million)
Table 44. Europe Service Quality Management Market Size by Country (2017-2022) & (US$ Million)
Table 45. Europe Service Quality Management Market Size by Country (2023-2028) & (US$ Million)
Table 46. Asia Pacific Service Quality Management Market Size by Type (2017-2022) & (US$ Million)
Table 47. Asia Pacific Service Quality Management Market Size by Type (2023-2028) & (US$ Million)
Table 48. Asia Pacific Service Quality Management Market Size by Application (2017-2022) & (US$ Million)
Table 49. Asia Pacific Service Quality Management Market Size by Application (2023-2028) & (US$ Million)
Table 50. Asia Pacific Service Quality Management Market Size by Region (2017-2022) & (US$ Million)
Table 51. Asia Pacific Service Quality Management Market Size by Region (2023-2028) & (US$ Million)
Table 52. Latin America Service Quality Management Market Size by Type (2017-2022) & (US$ Million)
Table 53. Latin America Service Quality Management Market Size by Type (2023-2028) & (US$ Million)
Table 54. Latin America Service Quality Management Market Size by Application (2017-2022) & (US$ Million)
Table 55. Latin America Service Quality Management Market Size by Application (2023-2028) & (US$ Million)
Table 56. Latin America Service Quality Management Market Size by Country (2017-2022) & (US$ Million)
Table 57. Latin America Service Quality Management Market Size by Country (2023-2028) & (US$ Million)
Table 58. Middle East and Africa Service Quality Management Market Size by Type (2017-2022) & (US$ Million)
Table 59. Middle East and Africa Service Quality Management Market Size by Type (2023-2028) & (US$ Million)
Table 60. Middle East and Africa Service Quality Management Market Size by Application (2017-2022) & (US$ Million)
Table 61. Middle East and Africa Service Quality Management Market Size by Application (2023-2028) & (US$ Million)
Table 62. Middle East and Africa Service Quality Management Market Size by Country (2017-2022) & (US$ Million)
Table 63. Middle East and Africa Service Quality Management Market Size by Country (2023-2028) & (US$ Million)
Table 64. Adobe Systems Company Details
Table 65. Adobe Systems Business Overview
Table 66. Adobe Systems Service Quality Management Product
Table 67. Adobe Systems Revenue in Service Quality Management Business (2017-2022) & (US$ Million)
Table 68. Adobe Systems Recent Developments
Table 69. Amdocs Company Details
Table 70. Amdocs Business Overview
Table 71. Amdocs Service Quality Management Product
Table 72. Amdocs Revenue in Service Quality Management Business (2017-2022) & (US$ Million)
Table 73. Amdocs Recent Developments
Table 74. Alcate-Lucent Company Details
Table 75. Alcate-Lucent Business Overview
Table 76. Alcate-Lucent Service Quality Management Product
Table 77. Alcate-Lucent Revenue in Service Quality Management Business (2017-2022) & (US$ Million)
Table 78. Alcate-Lucent Recent Developments
Table 79. Cisco Company Details
Table 80. Cisco Business Overview
Table 81. Cisco Service Quality Management Product
Table 82. Cisco Revenue in Service Quality Management Business (2017-2022) & (US$ Million)
Table 83. Cisco Recent Developments
Table 84. Egain Corporation Company Details
Table 85. Egain Corporation Business Overview
Table 86. Egain Corporation Service Quality Management Product
Table 87. Egain Corporation Revenue in Service Quality Management Business (2017-2022) & (US$ Million)
Table 88. Egain Corporation Recent Developments
Table 89. Ericsson Company Details
Table 90. Ericsson Business Overview
Table 91. Ericsson Service Quality Management Product
Table 92. Ericsson Revenue in Service Quality Management Business (2017-2022) & (US$ Million)
Table 93. Ericsson Recent Developments
Table 94. HP Company Details
Table 95. HP Business Overview
Table 96. HP Service Quality Management Product
Table 97. HP Revenue in Service Quality Management Business (2017-2022) & (US$ Million)
Table 98. HP Recent Developments
Table 99. IBM Company Details
Table 100. IBM Business Overview
Table 101. IBM Service Quality Management Product
Table 102. IBM Revenue in Service Quality Management Business (2017-2022) & (US$ Million)
Table 103. IBM Recent Developments
Table 104. Oracle Company Details
Table 105. Oracle Business Overview
Table 106. Oracle Service Quality Management Product
Table 107. Oracle Revenue in Service Quality Management Business (2017-2022) & (US$ Million)
Table 108. Oracle Recent Developments
Table 109. Research Programs/Design for This Report
Table 110. Key Data Information from Secondary Sources
Table 111. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Service Quality Management Market Share by Type: 2021 VS 2028
Figure 2. Enterprise Feedback Management (EFM) Features
Figure 3. Web analytics Features
Figure 4. Text analytics Features
Figure 5. Speech analytics Features
Figure 6. Others Features
Figure 7. Global Service Quality Management Market Share by Application: 2021 VS 2028
Figure 8. Small and Medium Enterprises Case Studies
Figure 9. Large Enterprises Case Studies
Figure 10. Service Quality Management Report Years Considered
Figure 11. Global Service Quality Management Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 12. Global Service Quality Management Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 13. Global Service Quality Management Market Share by Region: 2021 VS 2028
Figure 14. Global Service Quality Management Market Share by Players in 2021
Figure 15. Global Top Service Quality Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Service Quality Management as of 2021)
Figure 16. The Top 10 and 5 Players Market Share by Service Quality Management Revenue in 2021
Figure 17. North America Service Quality Management Market Size YoY (2017-2028) & (US$ Million)
Figure 18. North America Service Quality Management Market Size Market Share by Type (2017-2028)
Figure 19. North America Service Quality Management Market Size Market Share by Application (2017-2028)
Figure 20. North America Service Quality Management Market Size Share by Country (2017-2028)
Figure 21. United States Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. Canada Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. Europe Service Quality Management Market Size YoY (2017-2028) & (US$ Million)
Figure 24. Europe Service Quality Management Market Size Market Share by Type (2017-2028)
Figure 25. Europe Service Quality Management Market Size Market Share by Application (2017-2028)
Figure 26. Europe Service Quality Management Market Size Share by Country (2017-2028)
Figure 27. Germany Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. France Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. U.K. Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Italy Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Russia Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Nordic Countries Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Asia-Pacific Service Quality Management Market Size YoY (2017-2028) & (US$ Million)
Figure 34. Asia Pacific Service Quality Management Market Size Market Share by Type (2017-2028)
Figure 35. Asia Pacific Service Quality Management Market Size Market Share by Application (2017-2028)
Figure 36. Asia Pacific Service Quality Management Market Size Share by Region (2017-2028)
Figure 37. China Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Japan Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. South Korea Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Southeast Asia Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. India Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Australia Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Latin America Service Quality Management Market Size YoY (2017-2028) & (US$ Million)
Figure 44. Latin America Service Quality Management Market Size Market Share by Type (2017-2028)
Figure 45. Latin America Service Quality Management Market Size Market Share by Application (2017-2028)
Figure 46. Latin America Service Quality Management Market Size Share by Country (2017-2028)
Figure 47. Mexico Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 48. Brazil Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 49. Middle East & Africa Service Quality Management Market Size YoY (2017-2028) & (US$ Million)
Figure 50. Middle East and Africa Service Quality Management Market Size Market Share by Type (2017-2028)
Figure 51. Middle East and Africa Service Quality Management Market Size Market Share by Application (2017-2028)
Figure 52. Middle East and Africa Service Quality Management Market Size Share by Country (2017-2028)
Figure 53. Turkey Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 54. Saudi Arabia Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 55. UAE Service Quality Management Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 56. Adobe Systems Revenue Growth Rate in Service Quality Management Business (2017-2022)
Figure 57. Amdocs Revenue Growth Rate in Service Quality Management Business (2017-2022)
Figure 58. Alcate-Lucent Revenue Growth Rate in Service Quality Management Business (2017-2022)
Figure 59. Cisco Revenue Growth Rate in Service Quality Management Business (2017-2022)
Figure 60. Egain Corporation Revenue Growth Rate in Service Quality Management Business (2017-2022)
Figure 61. Ericsson Revenue Growth Rate in Service Quality Management Business (2017-2022)
Figure 62. HP Revenue Growth Rate in Service Quality Management Business (2017-2022)
Figure 63. IBM Revenue Growth Rate in Service Quality Management Business (2017-2022)
Figure 64. Oracle Revenue Growth Rate in Service Quality Management Business (2017-2022)
Figure 65. Bottom-up and Top-down Approaches for This Report
Figure 66. Data Triangulation
Figure 67. Key Executives Interviewed
Industry Market Size
