Outsourced Customer Support Services and Forecast Market
1 Introduction to Research & Analysis Reports
1.1 Outsourced Customer Support Services Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Outsourced Customer Support Services Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Outsourced Customer Support Services Overall Market Size
2.1 Global Outsourced Customer Support Services Market Size: 2021 VS 2028
2.2 Global Outsourced Customer Support Services Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Outsourced Customer Support Services Players in Global Market
3.2 Top Global Outsourced Customer Support Services Companies Ranked by Revenue
3.3 Global Outsourced Customer Support Services Revenue by Companies
3.4 Top 3 and Top 5 Outsourced Customer Support Services Companies in Global Market, by Revenue in 2021
3.5 Global Companies Outsourced Customer Support Services Product Type
3.6 Tier 1, Tier 2 and Tier 3 Outsourced Customer Support Services Players in Global Market
3.6.1 List of Global Tier 1 Outsourced Customer Support Services Companies
3.6.2 List of Global Tier 2 and Tier 3 Outsourced Customer Support Services Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Outsourced Customer Support Services Market Size Markets, 2021 & 2028
4.1.2 Onshore Outsourcing Services
4.1.3 Offshore Outsourcing Services
4.2 By Type - Global Outsourced Customer Support Services Revenue & Forecasts
4.2.1 By Type - Global Outsourced Customer Support Services Revenue, 2017-2022
4.2.2 By Type - Global Outsourced Customer Support Services Revenue, 2023-2028
4.2.3 By Type - Global Outsourced Customer Support Services Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Outsourced Customer Support Services Market Size, 2021 & 2028
5.1.2 Banking, Financial Services and Insurance (BFSI)
5.1.3 Communication
5.1.4 Healthcare and Life Sciences
5.1.5 Government
5.1.6 Retail and Consumer Goods
5.1.7 Others
5.2 By Application - Global Outsourced Customer Support Services Revenue & Forecasts
5.2.1 By Application - Global Outsourced Customer Support Services Revenue, 2017-2022
5.2.2 By Application - Global Outsourced Customer Support Services Revenue, 2023-2028
5.2.3 By Application - Global Outsourced Customer Support Services Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Outsourced Customer Support Services Market Size, 2021 & 2028
6.2 By Region - Global Outsourced Customer Support Services Revenue & Forecasts
6.2.1 By Region - Global Outsourced Customer Support Services Revenue, 2017-2022
6.2.2 By Region - Global Outsourced Customer Support Services Revenue, 2023-2028
6.2.3 By Region - Global Outsourced Customer Support Services Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Outsourced Customer Support Services Revenue, 2017-2028
6.3.2 US Outsourced Customer Support Services Market Size, 2017-2028
6.3.3 Canada Outsourced Customer Support Services Market Size, 2017-2028
6.3.4 Mexico Outsourced Customer Support Services Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Outsourced Customer Support Services Revenue, 2017-2028
6.4.2 Germany Outsourced Customer Support Services Market Size, 2017-2028
6.4.3 France Outsourced Customer Support Services Market Size, 2017-2028
6.4.4 U.K. Outsourced Customer Support Services Market Size, 2017-2028
6.4.5 Italy Outsourced Customer Support Services Market Size, 2017-2028
6.4.6 Russia Outsourced Customer Support Services Market Size, 2017-2028
6.4.7 Nordic Countries Outsourced Customer Support Services Market Size, 2017-2028
6.4.8 Benelux Outsourced Customer Support Services Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Outsourced Customer Support Services Revenue, 2017-2028
6.5.2 China Outsourced Customer Support Services Market Size, 2017-2028
6.5.3 Japan Outsourced Customer Support Services Market Size, 2017-2028
6.5.4 South Korea Outsourced Customer Support Services Market Size, 2017-2028
6.5.5 Southeast Asia Outsourced Customer Support Services Market Size, 2017-2028
6.5.6 India Outsourced Customer Support Services Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Outsourced Customer Support Services Revenue, 2017-2028
6.6.2 Brazil Outsourced Customer Support Services Market Size, 2017-2028
6.6.3 Argentina Outsourced Customer Support Services Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Outsourced Customer Support Services Revenue, 2017-2028
6.7.2 Turkey Outsourced Customer Support Services Market Size, 2017-2028
6.7.3 Israel Outsourced Customer Support Services Market Size, 2017-2028
6.7.4 Saudi Arabia Outsourced Customer Support Services Market Size, 2017-2028
6.7.5 UAE Outsourced Customer Support Services Market Size, 2017-2028
7 Players Profiles
7.1 Teleperformance SA
7.1.1 Teleperformance SA Corporate Summary
7.1.2 Teleperformance SA Business Overview
7.1.3 Teleperformance SA Outsourced Customer Support Services Major Product Offerings
7.1.4 Teleperformance SA Outsourced Customer Support Services Revenue in Global Market (2017-2022)
7.1.5 Teleperformance SA Key News
7.2 Convergys
7.2.1 Convergys Corporate Summary
7.2.2 Convergys Business Overview
7.2.3 Convergys Outsourced Customer Support Services Major Product Offerings
7.2.4 Convergys Outsourced Customer Support Services Revenue in Global Market (2017-2022)
7.2.5 Convergys Key News
7.3 Arvato
7.3.1 Arvato Corporate Summary
7.3.2 Arvato Business Overview
7.3.3 Arvato Outsourced Customer Support Services Major Product Offerings
7.3.4 Arvato Outsourced Customer Support Services Revenue in Global Market (2017-2022)
7.3.5 Arvato Key News
7.4 Sykes Enterprises
7.4.1 Sykes Enterprises Corporate Summary
7.4.2 Sykes Enterprises Business Overview
7.4.3 Sykes Enterprises Outsourced Customer Support Services Major Product Offerings
7.4.4 Sykes Enterprises Outsourced Customer Support Services Revenue in Global Market (2017-2022)
7.4.5 Sykes Enterprises Key News
7.5 Enshored
7.5.1 Enshored Corporate Summary
7.5.2 Enshored Business Overview
7.5.3 Enshored Outsourced Customer Support Services Major Product Offerings
7.5.4 Enshored Outsourced Customer Support Services Revenue in Global Market (2017-2022)
7.5.5 Enshored Key News
7.6 GCS Agents
7.6.1 GCS Agents Corporate Summary
7.6.2 GCS Agents Business Overview
7.6.3 GCS Agents Outsourced Customer Support Services Major Product Offerings
7.6.4 GCS Agents Outsourced Customer Support Services Revenue in Global Market (2017-2022)
7.6.5 GCS Agents Key News
7.7 Helpware
7.7.1 Helpware Corporate Summary
7.7.2 Helpware Business Overview
7.7.3 Helpware Outsourced Customer Support Services Major Product Offerings
7.7.4 Helpware Outsourced Customer Support Services Revenue in Global Market (2017-2022)
7.7.5 Helpware Key News
7.8 Open Access BPO
7.8.1 Open Access BPO Corporate Summary
7.8.2 Open Access BPO Business Overview
7.8.3 Open Access BPO Outsourced Customer Support Services Major Product Offerings
7.8.4 Open Access BPO Outsourced Customer Support Services Revenue in Global Market (2017-2022)
7.8.5 Open Access BPO Key News
7.9 Peak Support
7.9.1 Peak Support Corporate Summary
7.9.2 Peak Support Business Overview
7.9.3 Peak Support Outsourced Customer Support Services Major Product Offerings
7.9.4 Peak Support Outsourced Customer Support Services Revenue in Global Market (2017-2022)
7.9.5 Peak Support Key News
7.10 SureCall
7.10.1 SureCall Corporate Summary
7.10.2 SureCall Business Overview
7.10.3 SureCall Outsourced Customer Support Services Major Product Offerings
7.10.4 SureCall Outsourced Customer Support Services Revenue in Global Market (2017-2022)
7.10.5 SureCall Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Outsourced Customer Support Services Market Opportunities & Trends in Global Market
Table 2. Outsourced Customer Support Services Market Drivers in Global Market
Table 3. Outsourced Customer Support Services Market Restraints in Global Market
Table 4. Key Players of Outsourced Customer Support Services in Global Market
Table 5. Top Outsourced Customer Support Services Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Outsourced Customer Support Services Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Outsourced Customer Support Services Revenue Share by Companies, 2017-2022
Table 8. Global Companies Outsourced Customer Support Services Product Type
Table 9. List of Global Tier 1 Outsourced Customer Support Services Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Outsourced Customer Support Services Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Outsourced Customer Support Services Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Outsourced Customer Support Services Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Outsourced Customer Support Services Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Outsourced Customer Support Services Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Outsourced Customer Support Services Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Outsourced Customer Support Services Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Outsourced Customer Support Services Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Outsourced Customer Support Services Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Outsourced Customer Support Services Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Outsourced Customer Support Services Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Outsourced Customer Support Services Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Outsourced Customer Support Services Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Outsourced Customer Support Services Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Outsourced Customer Support Services Revenue, (US$, Mn), 2023-2028
Table 30. Teleperformance SA Corporate Summary
Table 31. Teleperformance SA Outsourced Customer Support Services Product Offerings
Table 32. Teleperformance SA Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
Table 33. Convergys Corporate Summary
Table 34. Convergys Outsourced Customer Support Services Product Offerings
Table 35. Convergys Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
Table 36. Arvato Corporate Summary
Table 37. Arvato Outsourced Customer Support Services Product Offerings
Table 38. Arvato Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
Table 39. Sykes Enterprises Corporate Summary
Table 40. Sykes Enterprises Outsourced Customer Support Services Product Offerings
Table 41. Sykes Enterprises Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
Table 42. Enshored Corporate Summary
Table 43. Enshored Outsourced Customer Support Services Product Offerings
Table 44. Enshored Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
Table 45. GCS Agents Corporate Summary
Table 46. GCS Agents Outsourced Customer Support Services Product Offerings
Table 47. GCS Agents Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
Table 48. Helpware Corporate Summary
Table 49. Helpware Outsourced Customer Support Services Product Offerings
Table 50. Helpware Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
Table 51. Open Access BPO Corporate Summary
Table 52. Open Access BPO Outsourced Customer Support Services Product Offerings
Table 53. Open Access BPO Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
Table 54. Peak Support Corporate Summary
Table 55. Peak Support Outsourced Customer Support Services Product Offerings
Table 56. Peak Support Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
Table 57. SureCall Corporate Summary
Table 58. SureCall Outsourced Customer Support Services Product Offerings
Table 59. SureCall Outsourced Customer Support Services Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Outsourced Customer Support Services Segment by Type in 2021
Figure 2. Outsourced Customer Support Services Segment by Application in 2021
Figure 3. Global Outsourced Customer Support Services Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Outsourced Customer Support Services Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Outsourced Customer Support Services Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Outsourced Customer Support Services Revenue in 2021
Figure 8. By Type - Global Outsourced Customer Support Services Revenue Market Share, 2017-2028
Figure 9. By Application - Global Outsourced Customer Support Services Revenue Market Share, 2017-2028
Figure 10. By Region - Global Outsourced Customer Support Services Revenue Market Share, 2017-2028
Figure 11. By Country - North America Outsourced Customer Support Services Revenue Market Share, 2017-2028
Figure 12. US Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Outsourced Customer Support Services Revenue Market Share, 2017-2028
Figure 16. Germany Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 17. France Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Outsourced Customer Support Services Revenue Market Share, 2017-2028
Figure 24. China Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 28. India Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Outsourced Customer Support Services Revenue Market Share, 2017-2028
Figure 30. Brazil Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Outsourced Customer Support Services Revenue Market Share, 2017-2028
Figure 33. Turkey Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Outsourced Customer Support Services Revenue, (US$, Mn), 2017-2028
Figure 37. Teleperformance SA Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Convergys Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Arvato Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Sykes Enterprises Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Enshored Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. GCS Agents Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Helpware Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Open Access BPO Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Peak Support Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. SureCall Outsourced Customer Support Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
