Interactive Voice Response and Forecast Market
1 Introduction to Research & Analysis Reports
1.1 Interactive Voice Response Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Interactive Voice Response Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Interactive Voice Response Overall Market Size
2.1 Global Interactive Voice Response Market Size: 2022 VS 2032
2.2 Global Interactive Voice Response Market Size, Prospects & Forecasts: 2018-2032
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Interactive Voice Response Players in Global Market
3.2 Top Global Interactive Voice Response Companies Ranked by Revenue
3.3 Global Interactive Voice Response Revenue by Companies
3.4 Top 3 and Top 5 Interactive Voice Response Companies in Global Market, by Revenue in 2022
3.5 Global Companies Interactive Voice Response Product Type
3.6 Tier 1, Tier 2 and Tier 3 Interactive Voice Response Players in Global Market
3.6.1 List of Global Tier 1 Interactive Voice Response Companies
3.6.2 List of Global Tier 2 and Tier 3 Interactive Voice Response Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Interactive Voice Response Market Size Markets, 2022 & 2032
4.1.2 Speech Based
4.1.3 Touch-tone Based
4.2 By Type - Global Interactive Voice Response Revenue & Forecasts
4.2.1 By Type - Global Interactive Voice Response Revenue, 2018-2023
4.2.2 By Type - Global Interactive Voice Response Revenue, 2024-2032
4.2.3 By Type - Global Interactive Voice Response Revenue Market Share, 2018-2032
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Interactive Voice Response Market Size, 2022 & 2032
5.1.2 BFSI
5.1.3 Travel and Hospitality
5.1.4 Pharma and Healthcare
5.1.5 Telecommunications
5.1.6 Government and Public Sector
5.1.7 Transportation and Logistics
5.2 By Application - Global Interactive Voice Response Revenue & Forecasts
5.2.1 By Application - Global Interactive Voice Response Revenue, 2018-2023
5.2.2 By Application - Global Interactive Voice Response Revenue, 2024-2032
5.2.3 By Application - Global Interactive Voice Response Revenue Market Share, 2018-2032
6 Sights by Region
6.1 By Region - Global Interactive Voice Response Market Size, 2022 & 2032
6.2 By Region - Global Interactive Voice Response Revenue & Forecasts
6.2.1 By Region - Global Interactive Voice Response Revenue, 2018-2023
6.2.2 By Region - Global Interactive Voice Response Revenue, 2024-2032
6.2.3 By Region - Global Interactive Voice Response Revenue Market Share, 2018-2032
6.3 North America
6.3.1 By Country - North America Interactive Voice Response Revenue, 2018-2032
6.3.2 US Interactive Voice Response Market Size, 2018-2032
6.3.3 Canada Interactive Voice Response Market Size, 2018-2032
6.3.4 Mexico Interactive Voice Response Market Size, 2018-2032
6.4 Europe
6.4.1 By Country - Europe Interactive Voice Response Revenue, 2018-2032
6.4.2 Germany Interactive Voice Response Market Size, 2018-2032
6.4.3 France Interactive Voice Response Market Size, 2018-2032
6.4.4 U.K. Interactive Voice Response Market Size, 2018-2032
6.4.5 Italy Interactive Voice Response Market Size, 2018-2032
6.4.6 Russia Interactive Voice Response Market Size, 2018-2032
6.4.7 Nordic Countries Interactive Voice Response Market Size, 2018-2032
6.4.8 Benelux Interactive Voice Response Market Size, 2018-2032
6.5 Asia
6.5.1 By Region - Asia Interactive Voice Response Revenue, 2018-2032
6.5.2 China Interactive Voice Response Market Size, 2018-2032
6.5.3 Japan Interactive Voice Response Market Size, 2018-2032
6.5.4 South Korea Interactive Voice Response Market Size, 2018-2032
6.5.5 Southeast Asia Interactive Voice Response Market Size, 2018-2032
6.5.6 India Interactive Voice Response Market Size, 2018-2032
6.6 South America
6.6.1 By Country - South America Interactive Voice Response Revenue, 2018-2032
6.6.2 Brazil Interactive Voice Response Market Size, 2018-2032
6.6.3 Argentina Interactive Voice Response Market Size, 2018-2032
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Interactive Voice Response Revenue, 2018-2032
6.7.2 Turkey Interactive Voice Response Market Size, 2018-2032
6.7.3 Israel Interactive Voice Response Market Size, 2018-2032
6.7.4 Saudi Arabia Interactive Voice Response Market Size, 2018-2032
6.7.5 UAE Interactive Voice Response Market Size, 2018-2032
7 Interactive Voice Response Companies Profiles
7.1 inContact Inc.
7.1.1 inContact Inc. Company Summary
7.1.2 inContact Inc. Business Overview
7.1.3 inContact Inc. Interactive Voice Response Major Product Offerings
7.1.4 inContact Inc. Interactive Voice Response Revenue in Global Market (2018-2023)
7.1.5 inContact Inc. Key News & Latest Developments
7.2 Nuance Communications, Inc.
7.2.1 Nuance Communications, Inc. Company Summary
7.2.2 Nuance Communications, Inc. Business Overview
7.2.3 Nuance Communications, Inc. Interactive Voice Response Major Product Offerings
7.2.4 Nuance Communications, Inc. Interactive Voice Response Revenue in Global Market (2018-2023)
7.2.5 Nuance Communications, Inc. Key News & Latest Developments
7.3 Genesys Telecommunication Laboratories, Inc.
7.3.1 Genesys Telecommunication Laboratories, Inc. Company Summary
7.3.2 Genesys Telecommunication Laboratories, Inc. Business Overview
7.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Major Product Offerings
7.3.4 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Revenue in Global Market (2018-2023)
7.3.5 Genesys Telecommunication Laboratories, Inc. Key News & Latest Developments
7.4 AT&T Inc.
7.4.1 AT&T Inc. Company Summary
7.4.2 AT&T Inc. Business Overview
7.4.3 AT&T Inc. Interactive Voice Response Major Product Offerings
7.4.4 AT&T Inc. Interactive Voice Response Revenue in Global Market (2018-2023)
7.4.5 AT&T Inc. Key News & Latest Developments
7.5 Avaya Inc.
7.5.1 Avaya Inc. Company Summary
7.5.2 Avaya Inc. Business Overview
7.5.3 Avaya Inc. Interactive Voice Response Major Product Offerings
7.5.4 Avaya Inc. Interactive Voice Response Revenue in Global Market (2018-2023)
7.5.5 Avaya Inc. Key News & Latest Developments
7.6 Aspect Software Parent, Inc.
7.6.1 Aspect Software Parent, Inc. Company Summary
7.6.2 Aspect Software Parent, Inc. Business Overview
7.6.3 Aspect Software Parent, Inc. Interactive Voice Response Major Product Offerings
7.6.4 Aspect Software Parent, Inc. Interactive Voice Response Revenue in Global Market (2018-2023)
7.6.5 Aspect Software Parent, Inc. Key News & Latest Developments
7.7 Verizon Communications Inc.
7.7.1 Verizon Communications Inc. Company Summary
7.7.2 Verizon Communications Inc. Business Overview
7.7.3 Verizon Communications Inc. Interactive Voice Response Major Product Offerings
7.7.4 Verizon Communications Inc. Interactive Voice Response Revenue in Global Market (2018-2023)
7.7.5 Verizon Communications Inc. Key News & Latest Developments
7.8 Five9, Inc.
7.8.1 Five9, Inc. Company Summary
7.8.2 Five9, Inc. Business Overview
7.8.3 Five9, Inc. Interactive Voice Response Major Product Offerings
7.8.4 Five9, Inc. Interactive Voice Response Revenue in Global Market (2018-2023)
7.8.5 Five9, Inc. Key News & Latest Developments
7.9 Cisco Systems, Inc.
7.9.1 Cisco Systems, Inc. Company Summary
7.9.2 Cisco Systems, Inc. Business Overview
7.9.3 Cisco Systems, Inc. Interactive Voice Response Major Product Offerings
7.9.4 Cisco Systems, Inc. Interactive Voice Response Revenue in Global Market (2018-2023)
7.9.5 Cisco Systems, Inc. Key News & Latest Developments
7.10 Convergys Corporation
7.10.1 Convergys Corporation Company Summary
7.10.2 Convergys Corporation Business Overview
7.10.3 Convergys Corporation Interactive Voice Response Major Product Offerings
7.10.4 Convergys Corporation Interactive Voice Response Revenue in Global Market (2018-2023)
7.10.5 Convergys Corporation Key News & Latest Developments
7.11 West Corporation
7.11.1 West Corporation Company Summary
7.11.2 West Corporation Business Overview
7.11.3 West Corporation Interactive Voice Response Major Product Offerings
7.11.4 West Corporation Interactive Voice Response Revenue in Global Market (2018-2023)
7.11.5 West Corporation Key News & Latest Developments
7.12 IVR Lab
7.12.1 IVR Lab Company Summary
7.12.2 IVR Lab Business Overview
7.12.3 IVR Lab Interactive Voice Response Major Product Offerings
7.12.4 IVR Lab Interactive Voice Response Revenue in Global Market (2018-2023)
7.12.5 IVR Lab Key News & Latest Developments
7.13 NewVoiceMedia
7.13.1 NewVoiceMedia Company Summary
7.13.2 NewVoiceMedia Business Overview
7.13.3 NewVoiceMedia Interactive Voice Response Major Product Offerings
7.13.4 NewVoiceMedia Interactive Voice Response Revenue in Global Market (2018-2023)
7.13.5 NewVoiceMedia Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Interactive Voice Response Market Opportunities & Trends in Global Market
Table 2. Interactive Voice Response Market Drivers in Global Market
Table 3. Interactive Voice Response Market Restraints in Global Market
Table 4. Key Players of Interactive Voice Response in Global Market
Table 5. Top Interactive Voice Response Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Interactive Voice Response Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Interactive Voice Response Revenue Share by Companies, 2018-2023
Table 8. Global Companies Interactive Voice Response Product Type
Table 9. List of Global Tier 1 Interactive Voice Response Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Interactive Voice Response Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Interactive Voice Response Revenue, (US$, Mn), 2022 & 2032
Table 12. By Type - Interactive Voice Response Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Interactive Voice Response Revenue in Global (US$, Mn), 2024-2032
Table 14. By Application ? Global Interactive Voice Response Revenue, (US$, Mn), 2022 & 2032
Table 15. By Application - Interactive Voice Response Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Interactive Voice Response Revenue in Global (US$, Mn), 2024-2032
Table 17. By Region ? Global Interactive Voice Response Revenue, (US$, Mn), 2022 & 2032
Table 18. By Region - Global Interactive Voice Response Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Interactive Voice Response Revenue (US$, Mn), 2024-2032
Table 20. By Country - North America Interactive Voice Response Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Interactive Voice Response Revenue, (US$, Mn), 2024-2032
Table 22. By Country - Europe Interactive Voice Response Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Interactive Voice Response Revenue, (US$, Mn), 2024-2032
Table 24. By Region - Asia Interactive Voice Response Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Interactive Voice Response Revenue, (US$, Mn), 2024-2032
Table 26. By Country - South America Interactive Voice Response Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Interactive Voice Response Revenue, (US$, Mn), 2024-2032
Table 28. By Country - Middle East & Africa Interactive Voice Response Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Interactive Voice Response Revenue, (US$, Mn), 2024-2032
Table 30. inContact Inc. Company Summary
Table 31. inContact Inc. Interactive Voice Response Product Offerings
Table 32. inContact Inc. Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 33. inContact Inc. Key News & Latest Developments
Table 34. Nuance Communications, Inc. Company Summary
Table 35. Nuance Communications, Inc. Interactive Voice Response Product Offerings
Table 36. Nuance Communications, Inc. Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 37. Nuance Communications, Inc. Key News & Latest Developments
Table 38. Genesys Telecommunication Laboratories, Inc. Company Summary
Table 39. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Product Offerings
Table 40. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 41. Genesys Telecommunication Laboratories, Inc. Key News & Latest Developments
Table 42. AT&T Inc. Company Summary
Table 43. AT&T Inc. Interactive Voice Response Product Offerings
Table 44. AT&T Inc. Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 45. AT&T Inc. Key News & Latest Developments
Table 46. Avaya Inc. Company Summary
Table 47. Avaya Inc. Interactive Voice Response Product Offerings
Table 48. Avaya Inc. Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 49. Avaya Inc. Key News & Latest Developments
Table 50. Aspect Software Parent, Inc. Company Summary
Table 51. Aspect Software Parent, Inc. Interactive Voice Response Product Offerings
Table 52. Aspect Software Parent, Inc. Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 53. Aspect Software Parent, Inc. Key News & Latest Developments
Table 54. Verizon Communications Inc. Company Summary
Table 55. Verizon Communications Inc. Interactive Voice Response Product Offerings
Table 56. Verizon Communications Inc. Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 57. Verizon Communications Inc. Key News & Latest Developments
Table 58. Five9, Inc. Company Summary
Table 59. Five9, Inc. Interactive Voice Response Product Offerings
Table 60. Five9, Inc. Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 61. Five9, Inc. Key News & Latest Developments
Table 62. Cisco Systems, Inc. Company Summary
Table 63. Cisco Systems, Inc. Interactive Voice Response Product Offerings
Table 64. Cisco Systems, Inc. Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 65. Cisco Systems, Inc. Key News & Latest Developments
Table 66. Convergys Corporation Company Summary
Table 67. Convergys Corporation Interactive Voice Response Product Offerings
Table 68. Convergys Corporation Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 69. Convergys Corporation Key News & Latest Developments
Table 70. West Corporation Company Summary
Table 71. West Corporation Interactive Voice Response Product Offerings
Table 72. West Corporation Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 73. West Corporation Key News & Latest Developments
Table 74. IVR Lab Company Summary
Table 75. IVR Lab Interactive Voice Response Product Offerings
Table 76. IVR Lab Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 77. IVR Lab Key News & Latest Developments
Table 78. NewVoiceMedia Company Summary
Table 79. NewVoiceMedia Interactive Voice Response Product Offerings
Table 80. NewVoiceMedia Interactive Voice Response Revenue (US$, Mn) & (2018-2023)
Table 81. NewVoiceMedia Key News & Latest Developments
List of Figures
Figure 1. Interactive Voice Response Segment by Type in 2022
Figure 2. Interactive Voice Response Segment by Application in 2022
Figure 3. Global Interactive Voice Response Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Interactive Voice Response Market Size: 2022 VS 2032 (US$, Mn)
Figure 6. Global Interactive Voice Response Revenue, 2018-2032 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Interactive Voice Response Revenue in 2022
Figure 8. By Type - Global Interactive Voice Response Revenue Market Share, 2018-2032
Figure 9. By Application - Global Interactive Voice Response Revenue Market Share, 2018-2032
Figure 10. By Type - Global Interactive Voice Response Revenue, (US$, Mn), 2022 & 2032
Figure 11. By Type - Global Interactive Voice Response Revenue Market Share, 2018-2032
Figure 12. By Application - Global Interactive Voice Response Revenue, (US$, Mn), 2022 & 2032
Figure 13. By Application - Global Interactive Voice Response Revenue Market Share, 2018-2032
Figure 14. By Region - Global Interactive Voice Response Revenue Market Share, 2018-2032
Figure 15. By Country - North America Interactive Voice Response Revenue Market Share, 2018-2032
Figure 16. US Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 17. Canada Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 18. Mexico Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 19. By Country - Europe Interactive Voice Response Revenue Market Share, 2018-2032
Figure 20. Germany Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 21. France Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 22. U.K. Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 23. Italy Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 24. Russia Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 25. Nordic Countries Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 26. Benelux Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 27. By Region - Asia Interactive Voice Response Revenue Market Share, 2018-2032
Figure 28. China Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 29. Japan Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 30. South Korea Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 31. Southeast Asia Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 32. India Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 33. By Country - South America Interactive Voice Response Revenue Market Share, 2018-2032
Figure 34. Brazil Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 35. Argentina Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 36. By Country - Middle East & Africa Interactive Voice Response Revenue Market Share, 2018-2032
Figure 37. Turkey Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 38. Israel Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 39. Saudi Arabia Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 40. UAE Interactive Voice Response Revenue, (US$, Mn), 2018-2032
Figure 41. inContact Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Nuance Communications, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. AT&T Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Avaya Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Aspect Software Parent, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Verizon Communications Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Five9, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Cisco Systems, Inc. Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Convergys Corporation Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. West Corporation Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 52. IVR Lab Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 53. NewVoiceMedia Interactive Voice Response Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Industry Market Size
