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Global Intelligent Customer Engagement Market Research Report 2022

  • 26 October 2022
  • ICT & Media
  • 88 Pages
  • Report code : 24WT-7461332
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Intelligent Customer Engagement Market

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Intelligent Customer Engagement Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Customer Optimization
1.2.3 Marketign Analysis
1.2.4 Others
1.3 Market by Application
1.3.1 Global Intelligent Customer Engagement Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Retail
1.3.3 Financial
1.3.4 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Intelligent Customer Engagement Market Perspective (2017-2028)
2.2 Intelligent Customer Engagement Growth Trends by Region
2.2.1 Intelligent Customer Engagement Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Intelligent Customer Engagement Historic Market Size by Region (2017-2022)
2.2.3 Intelligent Customer Engagement Forecasted Market Size by Region (2023-2028)
2.3 Intelligent Customer Engagement Market Dynamics
2.3.1 Intelligent Customer Engagement Industry Trends
2.3.2 Intelligent Customer Engagement Market Drivers
2.3.3 Intelligent Customer Engagement Market Challenges
2.3.4 Intelligent Customer Engagement Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Intelligent Customer Engagement Players by Revenue
3.1.1 Global Top Intelligent Customer Engagement Players by Revenue (2017-2022)
3.1.2 Global Intelligent Customer Engagement Revenue Market Share by Players (2017-2022)
3.2 Global Intelligent Customer Engagement Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Intelligent Customer Engagement Revenue
3.4 Global Intelligent Customer Engagement Market Concentration Ratio
3.4.1 Global Intelligent Customer Engagement Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Intelligent Customer Engagement Revenue in 2021
3.5 Intelligent Customer Engagement Key Players Head office and Area Served
3.6 Key Players Intelligent Customer Engagement Product Solution and Service
3.7 Date of Enter into Intelligent Customer Engagement Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Intelligent Customer Engagement Breakdown Data by Type
4.1 Global Intelligent Customer Engagement Historic Market Size by Type (2017-2022)
4.2 Global Intelligent Customer Engagement Forecasted Market Size by Type (2023-2028)
5 Intelligent Customer Engagement Breakdown Data by Application
5.1 Global Intelligent Customer Engagement Historic Market Size by Application (2017-2022)
5.2 Global Intelligent Customer Engagement Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Intelligent Customer Engagement Market Size (2017-2028)
6.2 North America Intelligent Customer Engagement Market Size by Country (2017-2022)
6.3 North America Intelligent Customer Engagement Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Intelligent Customer Engagement Market Size (2017-2028)
7.2 Europe Intelligent Customer Engagement Market Size by Country (2017-2022)
7.3 Europe Intelligent Customer Engagement Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Intelligent Customer Engagement Market Size (2017-2028)
8.2 Asia-Pacific Intelligent Customer Engagement Market Size by Country (2017-2022)
8.3 Asia-Pacific Intelligent Customer Engagement Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Intelligent Customer Engagement Market Size (2017-2028)
9.2 Latin America Intelligent Customer Engagement Market Size by Country (2017-2022)
9.3 Latin America Intelligent Customer Engagement Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Intelligent Customer Engagement Market Size (2017-2028)
10.2 Middle East & Africa Intelligent Customer Engagement Market Size by Country (2017-2022)
10.3 Middle East & Africa Intelligent Customer Engagement Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Blueshift
11.1.1 Blueshift Company Detail
11.1.2 Blueshift Business Overview
11.1.3 Blueshift Intelligent Customer Engagement Introduction
11.1.4 Blueshift Revenue in Intelligent Customer Engagement Business (2017-2022)
11.1.5 Blueshift Recent Development
11.2 Sykes Enterprises Incorporated
11.2.1 Sykes Enterprises Incorporated Company Detail
11.2.2 Sykes Enterprises Incorporated Business Overview
11.2.3 Sykes Enterprises Incorporated Intelligent Customer Engagement Introduction
11.2.4 Sykes Enterprises Incorporated Revenue in Intelligent Customer Engagement Business (2017-2022)
11.2.5 Sykes Enterprises Incorporated Recent Development
11.3 Mintigo
11.3.1 Mintigo Company Detail
11.3.2 Mintigo Business Overview
11.3.3 Mintigo Intelligent Customer Engagement Introduction
11.3.4 Mintigo Revenue in Intelligent Customer Engagement Business (2017-2022)
11.3.5 Mintigo Recent Development
11.4 Wisers Information Limited
11.4.1 Wisers Information Limited Company Detail
11.4.2 Wisers Information Limited Business Overview
11.4.3 Wisers Information Limited Intelligent Customer Engagement Introduction
11.4.4 Wisers Information Limited Revenue in Intelligent Customer Engagement Business (2017-2022)
11.4.5 Wisers Information Limited Recent Development
11.5 Acquia Inc
11.5.1 Acquia Inc Company Detail
11.5.2 Acquia Inc Business Overview
11.5.3 Acquia Inc Intelligent Customer Engagement Introduction
11.5.4 Acquia Inc Revenue in Intelligent Customer Engagement Business (2017-2022)
11.5.5 Acquia Inc Recent Development
11.6 XGATE Corporation Limited
11.6.1 XGATE Corporation Limited Company Detail
11.6.2 XGATE Corporation Limited Business Overview
11.6.3 XGATE Corporation Limited Intelligent Customer Engagement Introduction
11.6.4 XGATE Corporation Limited Revenue in Intelligent Customer Engagement Business (2017-2022)
11.6.5 XGATE Corporation Limited Recent Development
11.7 Odyssiant Limited
11.7.1 Odyssiant Limited Company Detail
11.7.2 Odyssiant Limited Business Overview
11.7.3 Odyssiant Limited Intelligent Customer Engagement Introduction
11.7.4 Odyssiant Limited Revenue in Intelligent Customer Engagement Business (2017-2022)
11.7.5 Odyssiant Limited Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
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List of Tables
Table 1. Global Intelligent Customer Engagement Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Customer Optimization
Table 3. Key Players of Marketign Analysis
Table 4. Key Players of Others
Table 5. Global Intelligent Customer Engagement Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Intelligent Customer Engagement Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 7. Global Intelligent Customer Engagement Market Size by Region (2017-2022) & (US$ Million)
Table 8. Global Intelligent Customer Engagement Market Share by Region (2017-2022)
Table 9. Global Intelligent Customer Engagement Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 10. Global Intelligent Customer Engagement Market Share by Region (2023-2028)
Table 11. Intelligent Customer Engagement Market Trends
Table 12. Intelligent Customer Engagement Market Drivers
Table 13. Intelligent Customer Engagement Market Challenges
Table 14. Intelligent Customer Engagement Market Restraints
Table 15. Global Intelligent Customer Engagement Revenue by Players (2017-2022) & (US$ Million)
Table 16. Global Intelligent Customer Engagement Market Share by Players (2017-2022)
Table 17. Global Top Intelligent Customer Engagement Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Intelligent Customer Engagement as of 2021)
Table 18. Ranking of Global Top Intelligent Customer Engagement Companies by Revenue (US$ Million) in 2021
Table 19. Global 5 Largest Players Market Share by Intelligent Customer Engagement Revenue (CR5 and HHI) & (2017-2022)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Intelligent Customer Engagement Product Solution and Service
Table 22. Date of Enter into Intelligent Customer Engagement Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Intelligent Customer Engagement Market Size by Type (2017-2022) & (US$ Million)
Table 25. Global Intelligent Customer Engagement Revenue Market Share by Type (2017-2022)
Table 26. Global Intelligent Customer Engagement Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 27. Global Intelligent Customer Engagement Revenue Market Share by Type (2023-2028)
Table 28. Global Intelligent Customer Engagement Market Size by Application (2017-2022) & (US$ Million)
Table 29. Global Intelligent Customer Engagement Revenue Market Share by Application (2017-2022)
Table 30. Global Intelligent Customer Engagement Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 31. Global Intelligent Customer Engagement Revenue Market Share by Application (2023-2028)
Table 32. North America Intelligent Customer Engagement Market Size by Country (2017-2022) & (US$ Million)
Table 33. North America Intelligent Customer Engagement Market Size by Country (2023-2028) & (US$ Million)
Table 34. Europe Intelligent Customer Engagement Market Size by Country (2017-2022) & (US$ Million)
Table 35. Europe Intelligent Customer Engagement Market Size by Country (2023-2028) & (US$ Million)
Table 36. Asia-Pacific Intelligent Customer Engagement Market Size by Region (2017-2022) & (US$ Million)
Table 37. Asia-Pacific Intelligent Customer Engagement Market Size by Region (2023-2028) & (US$ Million)
Table 38. Latin America Intelligent Customer Engagement Market Size by Country (2017-2022) & (US$ Million)
Table 39. Latin America Intelligent Customer Engagement Market Size by Country (2023-2028) & (US$ Million)
Table 40. Middle East & Africa Intelligent Customer Engagement Market Size by Country (2017-2022) & (US$ Million)
Table 41. Middle East & Africa Intelligent Customer Engagement Market Size by Country (2023-2028) & (US$ Million)
Table 42. Blueshift Company Detail
Table 43. Blueshift Business Overview
Table 44. Blueshift Intelligent Customer Engagement Product
Table 45. Blueshift Revenue in Intelligent Customer Engagement Business (2017-2022) & (US$ Million)
Table 46. Blueshift Recent Development
Table 47. Sykes Enterprises Incorporated Company Detail
Table 48. Sykes Enterprises Incorporated Business Overview
Table 49. Sykes Enterprises Incorporated Intelligent Customer Engagement Product
Table 50. Sykes Enterprises Incorporated Revenue in Intelligent Customer Engagement Business (2017-2022) & (US$ Million)
Table 51. Sykes Enterprises Incorporated Recent Development
Table 52. Mintigo Company Detail
Table 53. Mintigo Business Overview
Table 54. Mintigo Intelligent Customer Engagement Product
Table 55. Mintigo Revenue in Intelligent Customer Engagement Business (2017-2022) & (US$ Million)
Table 56. Mintigo Recent Development
Table 57. Wisers Information Limited Company Detail
Table 58. Wisers Information Limited Business Overview
Table 59. Wisers Information Limited Intelligent Customer Engagement Product
Table 60. Wisers Information Limited Revenue in Intelligent Customer Engagement Business (2017-2022) & (US$ Million)
Table 61. Wisers Information Limited Recent Development
Table 62. Acquia Inc Company Detail
Table 63. Acquia Inc Business Overview
Table 64. Acquia Inc Intelligent Customer Engagement Product
Table 65. Acquia Inc Revenue in Intelligent Customer Engagement Business (2017-2022) & (US$ Million)
Table 66. Acquia Inc Recent Development
Table 67. XGATE Corporation Limited Company Detail
Table 68. XGATE Corporation Limited Business Overview
Table 69. XGATE Corporation Limited Intelligent Customer Engagement Product
Table 70. XGATE Corporation Limited Revenue in Intelligent Customer Engagement Business (2017-2022) & (US$ Million)
Table 71. XGATE Corporation Limited Recent Development
Table 72. Odyssiant Limited Company Detail
Table 73. Odyssiant Limited Business Overview
Table 74. Odyssiant Limited Intelligent Customer Engagement Product
Table 75. Odyssiant Limited Revenue in Intelligent Customer Engagement Business (2017-2022) & (US$ Million)
Table 76. Odyssiant Limited Recent Development
Table 77. Research Programs/Design for This Report
Table 78. Key Data Information from Secondary Sources
Table 79. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Intelligent Customer Engagement Market Share by Type: 2021 VS 2028
Figure 2. Customer Optimization Features
Figure 3. Marketign Analysis Features
Figure 4. Others Features
Figure 5. Global Intelligent Customer Engagement Market Share by Application in 2021 & 2028
Figure 6. Retail Case Studies
Figure 7. Financial Case Studies
Figure 8. Others Case Studies
Figure 9. Intelligent Customer Engagement Report Years Considered
Figure 10. Global Intelligent Customer Engagement Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 11. Global Intelligent Customer Engagement Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 12. Global Intelligent Customer Engagement Market Share by Region: 2021 VS 2028
Figure 13. Global Intelligent Customer Engagement Market Share by Players in 2021
Figure 14. Global Top Intelligent Customer Engagement Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Intelligent Customer Engagement as of 2021)
Figure 15. The Top 10 and 5 Players Market Share by Intelligent Customer Engagement Revenue in 2021
Figure 16. North America Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 17. North America Intelligent Customer Engagement Market Share by Country (2017-2028)
Figure 18. United States Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 19. Canada Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 20. Europe Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. Europe Intelligent Customer Engagement Market Share by Country (2017-2028)
Figure 22. Germany Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. France Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. U.K. Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Italy Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Russia Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Nordic Countries Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Asia-Pacific Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Asia-Pacific Intelligent Customer Engagement Market Share by Region (2017-2028)
Figure 30. China Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Japan Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. South Korea Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Southeast Asia Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. India Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Australia Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Latin America Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Latin America Intelligent Customer Engagement Market Share by Country (2017-2028)
Figure 38. Mexico Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Brazil Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Middle East & Africa Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Middle East & Africa Intelligent Customer Engagement Market Share by Country (2017-2028)
Figure 42. Turkey Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Saudi Arabia Intelligent Customer Engagement Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Blueshift Revenue Growth Rate in Intelligent Customer Engagement Business (2017-2022)
Figure 45. Sykes Enterprises Incorporated Revenue Growth Rate in Intelligent Customer Engagement Business (2017-2022)
Figure 46. Mintigo Revenue Growth Rate in Intelligent Customer Engagement Business (2017-2022)
Figure 47. Wisers Information Limited Revenue Growth Rate in Intelligent Customer Engagement Business (2017-2022)
Figure 48. Acquia Inc Revenue Growth Rate in Intelligent Customer Engagement Business (2017-2022)
Figure 49. XGATE Corporation Limited Revenue Growth Rate in Intelligent Customer Engagement Business (2017-2022)
Figure 50. Odyssiant Limited Revenue Growth Rate in Intelligent Customer Engagement Business (2017-2022)
Figure 51. Bottom-up and Top-down Approaches for This Report
Figure 52. Data Triangulation
Figure 53. Key Executives Interviewed

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