Customer Success Platforms Market
1 Report Business Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Success Platforms Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
1.2.2 Solutions
1.2.3 Services
1.3 Market by Application
1.3.1 Global Customer Success Platforms Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
1.3.2 Sales and Marketing Management
1.3.3 CEM
1.3.4 Risk and Compliance Management
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Success Platforms Market Perspective (2017-2028)
2.2 Customer Success Platforms Growth Trends by Region
2.2.1 Customer Success Platforms Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Success Platforms Historic Market Size by Region (2017-2022)
2.2.3 Customer Success Platforms Forecasted Market Size by Region (2023-2028)
2.3 Customer Success Platforms Market Dynamics
2.3.1 Customer Success Platforms Industry Trends
2.3.2 Customer Success Platforms Market Drivers
2.3.3 Customer Success Platforms Market Challenges
2.3.4 Customer Success Platforms Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Success Platforms Players by Revenue
3.1.1 Global Top Customer Success Platforms Players by Revenue (2017-2022)
3.1.2 Global Customer Success Platforms Revenue Market Share by Players (2017-2022)
3.2 Global Customer Success Platforms Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Success Platforms Revenue
3.4 Global Customer Success Platforms Market Concentration Ratio
3.4.1 Global Customer Success Platforms Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Success Platforms Revenue in 2021
3.5 Customer Success Platforms Key Players Head office and Area Served
3.6 Key Players Customer Success Platforms Product Solution and Service
3.7 Date of Enter into Customer Success Platforms Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Success Platforms Breakdown Data by Type
4.1 Global Customer Success Platforms Historic Market Size by Type (2017-2022)
4.2 Global Customer Success Platforms Forecasted Market Size by Type (2023-2028)
5 Customer Success Platforms Breakdown Data by Application
5.1 Global Customer Success Platforms Historic Market Size by Application (2017-2022)
5.2 Global Customer Success Platforms Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Customer Success Platforms Market Size (2017-2028)
6.2 North America Customer Success Platforms Market Size by Type
6.2.1 North America Customer Success Platforms Market Size by Type (2017-2022)
6.2.2 North America Customer Success Platforms Market Size by Type (2023-2028)
6.2.3 North America Customer Success Platforms Market Share by Type (2017-2028)
6.3 North America Customer Success Platforms Market Size by Application
6.3.1 North America Customer Success Platforms Market Size by Application (2017-2022)
6.3.2 North America Customer Success Platforms Market Size by Application (2023-2028)
6.3.3 North America Customer Success Platforms Market Share by Application (2017-2028)
6.4 North America Customer Success Platforms Market Size by Country
6.4.1 North America Customer Success Platforms Market Size by Country (2017-2022)
6.4.2 North America Customer Success Platforms Market Size by Country (2023-2028)
6.4.3 U.S.
6.4.4 Canada
7 Europe
7.1 Europe Customer Success Platforms Market Size (2017-2028)
7.2 Europe Customer Success Platforms Market Size by Type
7.2.1 Europe Customer Success Platforms Market Size by Type (2017-2022)
7.2.2 Europe Customer Success Platforms Market Size by Type (2023-2028)
7.2.3 Europe Customer Success Platforms Market Share by Type (2017-2028)
7.3 Europe Customer Success Platforms Market Size by Application
7.3.1 Europe Customer Success Platforms Market Size by Application (2017-2022)
7.3.2 Europe Customer Success Platforms Market Size by Application (2023-2028)
7.3.3 Europe Customer Success Platforms Market Share by Application (2017-2028)
7.4 Europe Customer Success Platforms Market Size by Country
7.4.1 Europe Customer Success Platforms Market Size by Country (2017-2022)
7.4.2 Europe Customer Success Platforms Market Size by Country (2023-2028)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Success Platforms Market Size (2017-2028)
8.2 Asia-Pacific Customer Success Platforms Market Size by Type
8.2.1 Asia-Pacific Customer Success Platforms Market Size by Type (2017-2022)
8.2.2 Asia-Pacific Customer Success Platforms Market Size by Type (2023-2028)
8.2.3 Asia-Pacific Customer Success Platforms Market Share by Type (2017-2028)
8.3 Asia-Pacific Customer Success Platforms Market Size by Application
8.3.1 Asia-Pacific Customer Success Platforms Market Size by Application (2017-2022)
8.3.2 Asia-Pacific Customer Success Platforms Market Size by Application (2023-2028)
8.3.3 Asia-Pacific Customer Success Platforms Market Share by Application (2017-2028)
8.4 Asia-Pacific Customer Success Platforms Market Size by Region
8.4.1 Asia-Pacific Customer Success Platforms Market Size by Region (2017-2022)
8.4.2 Asia-Pacific Customer Success Platforms Market Size by Region (2023-2028)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Customer Success Platforms Market Size (2017-2028)
9.2 Latin America Customer Success Platforms Market Size by Type
9.2.1 Latin America Customer Success Platforms Market Size by Type (2017-2022)
9.2.2 Latin America Customer Success Platforms Market Size by Type (2023-2028)
9.2.3 Latin America Customer Success Platforms Market Share by Type (2017-2028)
9.3 Latin America Customer Success Platforms Market Size by Application
9.3.1 Latin America Customer Success Platforms Market Size by Application (2017-2022)
9.3.2 Latin America Customer Success Platforms Market Size by Application (2023-2028)
9.3.3 Latin America Customer Success Platforms Market Share by Application (2017-2028)
9.4 Latin America Customer Success Platforms Market Size by Country
9.4.1 Latin America Customer Success Platforms Market Size by Country (2017-2022)
9.4.2 Latin America Customer Success Platforms Market Size by Country (2023-2028)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Success Platforms Market Size (2017-2028)
10.2 Middle East & Africa Customer Success Platforms Market Size by Type
10.2.1 Middle East & Africa Customer Success Platforms Market Size by Type (2017-2022)
10.2.2 Middle East & Africa Customer Success Platforms Market Size by Type (2023-2028)
10.2.3 Middle East & Africa Customer Success Platforms Market Share by Type (2017-2028)
10.3 Middle East & Africa Customer Success Platforms Market Size by Application
10.3.1 Middle East & Africa Customer Success Platforms Market Size by Application (2017-2022)
10.3.2 Middle East & Africa Customer Success Platforms Market Size by Application (2023-2028)
10.3.3 Middle East & Africa Customer Success Platforms Market Share by Application (2017-2028)
10.4 Middle East & Africa Customer Success Platforms Market Size by Country
10.4.1 Middle East & Africa Customer Success Platforms Market Size by Country (2017-2022)
10.4.2 Middle East & Africa Customer Success Platforms Market Size by Country (2023-2028)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Gainsight
11.1.1 Gainsight Company Details
11.1.2 Gainsight Business Overview
11.1.3 Gainsight Customer Success Platforms Introduction
11.1.4 Gainsight Revenue in Customer Success Platforms Business (2017-2022)
11.1.5 Gainsight Recent Developments
11.2 Salesforce
11.2.1 Salesforce Company Details
11.2.2 Salesforce Business Overview
11.2.3 Salesforce Customer Success Platforms Introduction
11.2.4 Salesforce Revenue in Customer Success Platforms Business (2017-2022)
11.2.5 Salesforce Recent Developments
11.3 Natero
11.3.1 Natero Company Details
11.3.2 Natero Business Overview
11.3.3 Natero Customer Success Platforms Introduction
11.3.4 Natero Revenue in Customer Success Platforms Business (2017-2022)
11.3.5 Natero Recent Developments
11.4 Totango
11.4.1 Totango Company Details
11.4.2 Totango Business Overview
11.4.3 Totango Customer Success Platforms Introduction
11.4.4 Totango Revenue in Customer Success Platforms Business (2017-2022)
11.4.5 Totango Recent Developments
11.5 Amity
11.5.1 Amity Company Details
11.5.2 Amity Business Overview
11.5.3 Amity Customer Success Platforms Introduction
11.5.4 Amity Revenue in Customer Success Platforms Business (2017-2022)
11.5.5 Amity Recent Developments
11.6 Strikedeck
11.6.1 Strikedeck Company Details
11.6.2 Strikedeck Business Overview
11.6.3 Strikedeck Customer Success Platforms Introduction
11.6.4 Strikedeck Revenue in Customer Success Platforms Business (2017-2022)
11.6.5 Strikedeck Recent Developments
11.7 ChurnZero
11.7.1 ChurnZero Company Details
11.7.2 ChurnZero Business Overview
11.7.3 ChurnZero Customer Success Platforms Introduction
11.7.4 ChurnZero Revenue in Customer Success Platforms Business (2017-2022)
11.7.5 ChurnZero Recent Developments
11.8 Bolstra
11.8.1 Bolstra Company Details
11.8.2 Bolstra Business Overview
11.8.3 Bolstra Customer Success Platforms Introduction
11.8.4 Bolstra Revenue in Customer Success Platforms Business (2017-2022)
11.8.5 Bolstra Recent Developments
11.9 Planhat
11.9.1 Planhat Company Details
11.9.2 Planhat Business Overview
11.9.3 Planhat Customer Success Platforms Introduction
11.9.4 Planhat Revenue in Customer Success Platforms Business (2017-2022)
11.9.5 Planhat Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Author Details
13.3 Disclaimer
List of Tables
Table 1. Global Customer Success Platforms Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of Solutions
Table 3. Key Players of Services
Table 4. Global Customer Success Platforms Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 5. Global Customer Success Platforms Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Customer Success Platforms Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global Customer Success Platforms Market Share by Region (2017-2022)
Table 8. Global Customer Success Platforms Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global Customer Success Platforms Market Share by Region (2023-2028)
Table 10. Customer Success Platforms Market Trends
Table 11. Customer Success Platforms Market Drivers
Table 12. Customer Success Platforms Market Challenges
Table 13. Customer Success Platforms Market Restraints
Table 14. Global Customer Success Platforms Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global Customer Success Platforms Revenue Share by Players (2017-2022)
Table 16. Global Top Customer Success Platforms by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Success Platforms as of 2021)
Table 17. Ranking of Global Top Customer Success Platforms Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by Customer Success Platforms Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Customer Success Platforms Product Solution and Service
Table 21. Date of Enter into Customer Success Platforms Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Success Platforms Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global Customer Success Platforms Revenue Market Share by Type (2017-2022)
Table 25. Global Customer Success Platforms Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global Customer Success Platforms Revenue Market Share by Type (2023-2028)
Table 27. Global Customer Success Platforms Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global Customer Success Platforms Revenue Share by Application (2017-2022)
Table 29. Global Customer Success Platforms Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global Customer Success Platforms Revenue Share by Application (2023-2028)
Table 31. North America Customer Success Platforms Market Size by Type (2017-2022) & (US$ Million)
Table 32. North America Customer Success Platforms Market Size by Type (2023-2028) & (US$ Million)
Table 33. North America Customer Success Platforms Market Size by Application (2017-2022) & (US$ Million)
Table 34. North America Customer Success Platforms Market Size by Application (2023-2028) & (US$ Million)
Table 35. North America Customer Success Platforms Market Size by Country (2017-2022) & (US$ Million)
Table 36. North America Customer Success Platforms Market Size by Country (2023-2028) & (US$ Million)
Table 37. Europe Customer Success Platforms Market Size by Type (2017-2022) & (US$ Million)
Table 38. Europe Customer Success Platforms Market Size by Type (2023-2028) & (US$ Million)
Table 39. Europe Customer Success Platforms Market Size by Application (2017-2022) & (US$ Million)
Table 40. Europe Customer Success Platforms Market Size by Application (2023-2028) & (US$ Million)
Table 41. Europe Customer Success Platforms Market Size by Country (2017-2022) & (US$ Million)
Table 42. Europe Customer Success Platforms Market Size by Country (2023-2028) & (US$ Million)
Table 43. Asia Pacific Customer Success Platforms Market Size by Type (2017-2022) & (US$ Million)
Table 44. Asia Pacific Customer Success Platforms Market Size by Type (2023-2028) & (US$ Million)
Table 45. Asia Pacific Customer Success Platforms Market Size by Application (2017-2022) & (US$ Million)
Table 46. Asia Pacific Customer Success Platforms Market Size by Application (2023-2028) & (US$ Million)
Table 47. Asia Pacific Customer Success Platforms Market Size by Region (2017-2022) & (US$ Million)
Table 48. Asia Pacific Customer Success Platforms Market Size by Region (2023-2028) & (US$ Million)
Table 49. Latin America Customer Success Platforms Market Size by Type (2017-2022) & (US$ Million)
Table 50. Latin America Customer Success Platforms Market Size by Type (2023-2028) & (US$ Million)
Table 51. Latin America Customer Success Platforms Market Size by Application (2017-2022) & (US$ Million)
Table 52. Latin America Customer Success Platforms Market Size by Application (2023-2028) & (US$ Million)
Table 53. Latin America Customer Success Platforms Market Size by Country (2017-2022) & (US$ Million)
Table 54. Latin America Customer Success Platforms Market Size by Country (2023-2028) & (US$ Million)
Table 55. Middle East and Africa Customer Success Platforms Market Size by Type (2017-2022) & (US$ Million)
Table 56. Middle East and Africa Customer Success Platforms Market Size by Type (2023-2028) & (US$ Million)
Table 57. Middle East and Africa Customer Success Platforms Market Size by Application (2017-2022) & (US$ Million)
Table 58. Middle East and Africa Customer Success Platforms Market Size by Application (2023-2028) & (US$ Million)
Table 59. Middle East and Africa Customer Success Platforms Market Size by Country (2017-2022) & (US$ Million)
Table 60. Middle East and Africa Customer Success Platforms Market Size by Country (2023-2028) & (US$ Million)
Table 61. Gainsight Company Details
Table 62. Gainsight Business Overview
Table 63. Gainsight Customer Success Platforms Product
Table 64. Gainsight Revenue in Customer Success Platforms Business (2017-2022) & (US$ Million)
Table 65. Gainsight Recent Developments
Table 66. Salesforce Company Details
Table 67. Salesforce Business Overview
Table 68. Salesforce Customer Success Platforms Product
Table 69. Salesforce Revenue in Customer Success Platforms Business (2017-2022) & (US$ Million)
Table 70. Salesforce Recent Developments
Table 71. Natero Company Details
Table 72. Natero Business Overview
Table 73. Natero Customer Success Platforms Product
Table 74. Natero Revenue in Customer Success Platforms Business (2017-2022) & (US$ Million)
Table 75. Natero Recent Developments
Table 76. Totango Company Details
Table 77. Totango Business Overview
Table 78. Totango Customer Success Platforms Product
Table 79. Totango Revenue in Customer Success Platforms Business (2017-2022) & (US$ Million)
Table 80. Totango Recent Developments
Table 81. Amity Company Details
Table 82. Amity Business Overview
Table 83. Amity Customer Success Platforms Product
Table 84. Amity Revenue in Customer Success Platforms Business (2017-2022) & (US$ Million)
Table 85. Amity Recent Developments
Table 86. Strikedeck Company Details
Table 87. Strikedeck Business Overview
Table 88. Strikedeck Customer Success Platforms Product
Table 89. Strikedeck Revenue in Customer Success Platforms Business (2017-2022) & (US$ Million)
Table 90. Strikedeck Recent Developments
Table 91. ChurnZero Company Details
Table 92. ChurnZero Business Overview
Table 93. ChurnZero Customer Success Platforms Product
Table 94. ChurnZero Revenue in Customer Success Platforms Business (2017-2022) & (US$ Million)
Table 95. ChurnZero Recent Developments
Table 96. Bolstra Company Details
Table 97. Bolstra Business Overview
Table 98. Bolstra Customer Success Platforms Product
Table 99. Bolstra Revenue in Customer Success Platforms Business (2017-2022) & (US$ Million)
Table 100. Bolstra Recent Developments
Table 101. Planhat Company Details
Table 102. Planhat Business Overview
Table 103. Planhat Customer Success Platforms Product
Table 104. Planhat Revenue in Customer Success Platforms Business (2017-2022) & (US$ Million)
Table 105. Planhat Recent Developments
Table 106. Research Programs/Design for This Report
Table 107. Key Data Information from Secondary Sources
Table 108. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Success Platforms Market Share by Type: 2021 VS 2028
Figure 2. Solutions Features
Figure 3. Services Features
Figure 4. Global Customer Success Platforms Market Share by Application: 2021 VS 2028
Figure 5. Sales and Marketing Management Case Studies
Figure 6. CEM Case Studies
Figure 7. Risk and Compliance Management Case Studies
Figure 8. Customer Success Platforms Report Years Considered
Figure 9. Global Customer Success Platforms Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 10. Global Customer Success Platforms Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 11. Global Customer Success Platforms Market Share by Region: 2021 VS 2028
Figure 12. Global Customer Success Platforms Market Share by Players in 2021
Figure 13. Global Top Customer Success Platforms Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Success Platforms as of 2021)
Figure 14. The Top 10 and 5 Players Market Share by Customer Success Platforms Revenue in 2021
Figure 15. North America Customer Success Platforms Market Size YoY (2017-2028) & (US$ Million)
Figure 16. North America Customer Success Platforms Market Size Market Share by Type (2017-2028)
Figure 17. North America Customer Success Platforms Market Size Market Share by Application (2017-2028)
Figure 18. North America Customer Success Platforms Market Size Share by Country (2017-2028)
Figure 19. United States Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 20. Canada Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. Europe Customer Success Platforms Market Size YoY (2017-2028) & (US$ Million)
Figure 22. Europe Customer Success Platforms Market Size Market Share by Type (2017-2028)
Figure 23. Europe Customer Success Platforms Market Size Market Share by Application (2017-2028)
Figure 24. Europe Customer Success Platforms Market Size Share by Country (2017-2028)
Figure 25. Germany Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. France Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. U.K. Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Italy Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Russia Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Nordic Countries Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Asia-Pacific Customer Success Platforms Market Size YoY (2017-2028) & (US$ Million)
Figure 32. Asia Pacific Customer Success Platforms Market Size Market Share by Type (2017-2028)
Figure 33. Asia Pacific Customer Success Platforms Market Size Market Share by Application (2017-2028)
Figure 34. Asia Pacific Customer Success Platforms Market Size Share by Region (2017-2028)
Figure 35. China Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Japan Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. South Korea Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Southeast Asia Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. India Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Australia Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
List of Figures
Figure 41. Latin America Customer Success Platforms Market Size YoY (2017-2028) & (US$ Million)
Figure 42. Latin America Customer Success Platforms Market Size Market Share by Type (2017-2028)
Figure 43. Latin America Customer Success Platforms Market Size Market Share by Application (2017-2028)
Figure 44. Latin America Customer Success Platforms Market Size Share by Country (2017-2028)
Figure 45. Mexico Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 46. Brazil Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 47. Middle East & Africa Customer Success Platforms Market Size YoY (2017-2028) & (US$ Million)
Figure 48. Middle East and Africa Customer Success Platforms Market Size Market Share by Type (2017-2028)
Figure 49. Middle East and Africa Customer Success Platforms Market Size Market Share by Application (2017-2028)
Figure 50. Middle East and Africa Customer Success Platforms Market Size Share by Country (2017-2028)
Figure 51. Turkey Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 52. Saudi Arabia Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 53. UAE Customer Success Platforms Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 54. Gainsight Revenue Growth Rate in Customer Success Platforms Business (2017-2022)
Figure 55. Salesforce Revenue Growth Rate in Customer Success Platforms Business (2017-2022)
Figure 56. Natero Revenue Growth Rate in Customer Success Platforms Business (2017-2022)
Figure 57. Totango Revenue Growth Rate in Customer Success Platforms Business (2017-2022)
Figure 58. Amity Revenue Growth Rate in Customer Success Platforms Business (2017-2022)
Figure 59. Strikedeck Revenue Growth Rate in Customer Success Platforms Business (2017-2022)
Figure 60. ChurnZero Revenue Growth Rate in Customer Success Platforms Business (2017-2022)
Figure 61. Bolstra Revenue Growth Rate in Customer Success Platforms Business (2017-2022)
Figure 62. Planhat Revenue Growth Rate in Customer Success Platforms Business (2017-2022)
Figure 63. Bottom-up and Top-down Approaches for This Report
Figure 64. Data Triangulation
Figure 65. Key Executives Interviewed