Customer Self-Service Software and Forecast Market
1 Introduction to Research & Analysis Reports
1.1 Customer Self-Service Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Self-Service Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Self-Service Software Overall Market Size
2.1 Global Customer Self-Service Software Market Size: 2021 VS 2028
2.2 Global Customer Self-Service Software Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Self-Service Software Players in Global Market
3.2 Top Global Customer Self-Service Software Companies Ranked by Revenue
3.3 Global Customer Self-Service Software Revenue by Companies
3.4 Top 3 and Top 5 Customer Self-Service Software Companies in Global Market, by Revenue in 2021
3.5 Global Companies Customer Self-Service Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Self-Service Software Players in Global Market
3.6.1 List of Global Tier 1 Customer Self-Service Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Self-Service Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Customer Self-Service Software Market Size Markets, 2021 & 2028
4.1.2 On-premise
4.1.3 Cloud-based
4.2 By Type - Global Customer Self-Service Software Revenue & Forecasts
4.2.1 By Type - Global Customer Self-Service Software Revenue, 2017-2022
4.2.2 By Type - Global Customer Self-Service Software Revenue, 2023-2028
4.2.3 By Type - Global Customer Self-Service Software Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Self-Service Software Market Size, 2021 & 2028
5.1.2 Large Enterprises
5.1.3 SMEs
5.2 By Application - Global Customer Self-Service Software Revenue & Forecasts
5.2.1 By Application - Global Customer Self-Service Software Revenue, 2017-2022
5.2.2 By Application - Global Customer Self-Service Software Revenue, 2023-2028
5.2.3 By Application - Global Customer Self-Service Software Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Customer Self-Service Software Market Size, 2021 & 2028
6.2 By Region - Global Customer Self-Service Software Revenue & Forecasts
6.2.1 By Region - Global Customer Self-Service Software Revenue, 2017-2022
6.2.2 By Region - Global Customer Self-Service Software Revenue, 2023-2028
6.2.3 By Region - Global Customer Self-Service Software Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Customer Self-Service Software Revenue, 2017-2028
6.3.2 US Customer Self-Service Software Market Size, 2017-2028
6.3.3 Canada Customer Self-Service Software Market Size, 2017-2028
6.3.4 Mexico Customer Self-Service Software Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Customer Self-Service Software Revenue, 2017-2028
6.4.2 Germany Customer Self-Service Software Market Size, 2017-2028
6.4.3 France Customer Self-Service Software Market Size, 2017-2028
6.4.4 U.K. Customer Self-Service Software Market Size, 2017-2028
6.4.5 Italy Customer Self-Service Software Market Size, 2017-2028
6.4.6 Russia Customer Self-Service Software Market Size, 2017-2028
6.4.7 Nordic Countries Customer Self-Service Software Market Size, 2017-2028
6.4.8 Benelux Customer Self-Service Software Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Customer Self-Service Software Revenue, 2017-2028
6.5.2 China Customer Self-Service Software Market Size, 2017-2028
6.5.3 Japan Customer Self-Service Software Market Size, 2017-2028
6.5.4 South Korea Customer Self-Service Software Market Size, 2017-2028
6.5.5 Southeast Asia Customer Self-Service Software Market Size, 2017-2028
6.5.6 India Customer Self-Service Software Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Customer Self-Service Software Revenue, 2017-2028
6.6.2 Brazil Customer Self-Service Software Market Size, 2017-2028
6.6.3 Argentina Customer Self-Service Software Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Self-Service Software Revenue, 2017-2028
6.7.2 Turkey Customer Self-Service Software Market Size, 2017-2028
6.7.3 Israel Customer Self-Service Software Market Size, 2017-2028
6.7.4 Saudi Arabia Customer Self-Service Software Market Size, 2017-2028
6.7.5 UAE Customer Self-Service Software Market Size, 2017-2028
7 Players Profiles
7.1 Zendesk
7.1.1 Zendesk Corporate Summary
7.1.2 Zendesk Business Overview
7.1.3 Zendesk Customer Self-Service Software Major Product Offerings
7.1.4 Zendesk Customer Self-Service Software Revenue in Global Market (2017-2022)
7.1.5 Zendesk Key News
7.2 Zoho
7.2.1 Zoho Corporate Summary
7.2.2 Zoho Business Overview
7.2.3 Zoho Customer Self-Service Software Major Product Offerings
7.2.4 Zoho Customer Self-Service Software Revenue in Global Market (2017-2022)
7.2.5 Zoho Key News
7.3 Freshworks
7.3.1 Freshworks Corporate Summary
7.3.2 Freshworks Business Overview
7.3.3 Freshworks Customer Self-Service Software Major Product Offerings
7.3.4 Freshworks Customer Self-Service Software Revenue in Global Market (2017-2022)
7.3.5 Freshworks Key News
7.4 Salesforce
7.4.1 Salesforce Corporate Summary
7.4.2 Salesforce Business Overview
7.4.3 Salesforce Customer Self-Service Software Major Product Offerings
7.4.4 Salesforce Customer Self-Service Software Revenue in Global Market (2017-2022)
7.4.5 Salesforce Key News
7.5 QualityUnit
7.5.1 QualityUnit Corporate Summary
7.5.2 QualityUnit Business Overview
7.5.3 QualityUnit Customer Self-Service Software Major Product Offerings
7.5.4 QualityUnit Customer Self-Service Software Revenue in Global Market (2017-2022)
7.5.5 QualityUnit Key News
7.6 TeamSupport
7.6.1 TeamSupport Corporate Summary
7.6.2 TeamSupport Business Overview
7.6.3 TeamSupport Customer Self-Service Software Major Product Offerings
7.6.4 TeamSupport Customer Self-Service Software Revenue in Global Market (2017-2022)
7.6.5 TeamSupport Key News
7.7 Helpshift
7.7.1 Helpshift Corporate Summary
7.7.2 Helpshift Business Overview
7.7.3 Helpshift Customer Self-Service Software Major Product Offerings
7.7.4 Helpshift Customer Self-Service Software Revenue in Global Market (2017-2022)
7.7.5 Helpshift Key News
7.8 Wix
7.8.1 Wix Corporate Summary
7.8.2 Wix Business Overview
7.8.3 Wix Customer Self-Service Software Major Product Offerings
7.8.4 Wix Customer Self-Service Software Revenue in Global Market (2017-2022)
7.8.5 Wix Key News
7.9 Atlassian
7.9.1 Atlassian Corporate Summary
7.9.2 Atlassian Business Overview
7.9.3 Atlassian Customer Self-Service Software Major Product Offerings
7.9.4 Atlassian Customer Self-Service Software Revenue in Global Market (2017-2022)
7.9.5 Atlassian Key News
7.10 Whatfix
7.10.1 Whatfix Corporate Summary
7.10.2 Whatfix Business Overview
7.10.3 Whatfix Customer Self-Service Software Major Product Offerings
7.10.4 Whatfix Customer Self-Service Software Revenue in Global Market (2017-2022)
7.10.5 Whatfix Key News
7.11 HubSpot
7.11.1 HubSpot Corporate Summary
7.11.2 HubSpot Business Overview
7.11.3 HubSpot Customer Self-Service Software Major Product Offerings
7.11.4 HubSpot Customer Self-Service Software Revenue in Global Market (2017-2022)
7.11.5 HubSpot Key News
7.12 Help Scout
7.12.1 Help Scout Corporate Summary
7.12.2 Help Scout Business Overview
7.12.3 Help Scout Customer Self-Service Software Major Product Offerings
7.12.4 Help Scout Customer Self-Service Software Revenue in Global Market (2017-2022)
7.12.5 Help Scout Key News
7.13 Reamaze
7.13.1 Reamaze Corporate Summary
7.13.2 Reamaze Business Overview
7.13.3 Reamaze Customer Self-Service Software Major Product Offerings
7.13.4 Reamaze Customer Self-Service Software Revenue in Global Market (2017-2022)
7.13.5 Reamaze Key News
7.14 Kayako
7.14.1 Kayako Corporate Summary
7.14.2 Kayako Business Overview
7.14.3 Kayako Customer Self-Service Software Major Product Offerings
7.14.4 Kayako Customer Self-Service Software Revenue in Global Market (2017-2022)
7.14.5 Kayako Key News
7.15 WalkMe
7.15.1 WalkMe Corporate Summary
7.15.2 WalkMe Business Overview
7.15.3 WalkMe Customer Self-Service Software Major Product Offerings
7.15.4 WalkMe Customer Self-Service Software Revenue in Global Market (2017-2022)
7.15.5 WalkMe Key News
7.16 SugarCRM
7.16.1 SugarCRM Corporate Summary
7.16.2 SugarCRM Business Overview
7.16.3 SugarCRM Customer Self-Service Software Major Product Offerings
7.16.4 SugarCRM Customer Self-Service Software Revenue in Global Market (2017-2022)
7.16.5 SugarCRM Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Customer Self-Service Software Market Opportunities & Trends in Global Market
Table 2. Customer Self-Service Software Market Drivers in Global Market
Table 3. Customer Self-Service Software Market Restraints in Global Market
Table 4. Key Players of Customer Self-Service Software in Global Market
Table 5. Top Customer Self-Service Software Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Customer Self-Service Software Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Customer Self-Service Software Revenue Share by Companies, 2017-2022
Table 8. Global Companies Customer Self-Service Software Product Type
Table 9. List of Global Tier 1 Customer Self-Service Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Self-Service Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Customer Self-Service Software Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Customer Self-Service Software Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Customer Self-Service Software Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Customer Self-Service Software Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Customer Self-Service Software Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Customer Self-Service Software Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Customer Self-Service Software Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Customer Self-Service Software Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Customer Self-Service Software Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Customer Self-Service Software Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Customer Self-Service Software Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Customer Self-Service Software Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Customer Self-Service Software Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Customer Self-Service Software Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Customer Self-Service Software Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Customer Self-Service Software Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Customer Self-Service Software Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Customer Self-Service Software Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Customer Self-Service Software Revenue, (US$, Mn), 2023-2028
Table 30. Zendesk Corporate Summary
Table 31. Zendesk Customer Self-Service Software Product Offerings
Table 32. Zendesk Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 33. Zoho Corporate Summary
Table 34. Zoho Customer Self-Service Software Product Offerings
Table 35. Zoho Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 36. Freshworks Corporate Summary
Table 37. Freshworks Customer Self-Service Software Product Offerings
Table 38. Freshworks Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 39. Salesforce Corporate Summary
Table 40. Salesforce Customer Self-Service Software Product Offerings
Table 41. Salesforce Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 42. QualityUnit Corporate Summary
Table 43. QualityUnit Customer Self-Service Software Product Offerings
Table 44. QualityUnit Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 45. TeamSupport Corporate Summary
Table 46. TeamSupport Customer Self-Service Software Product Offerings
Table 47. TeamSupport Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 48. Helpshift Corporate Summary
Table 49. Helpshift Customer Self-Service Software Product Offerings
Table 50. Helpshift Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 51. Wix Corporate Summary
Table 52. Wix Customer Self-Service Software Product Offerings
Table 53. Wix Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 54. Atlassian Corporate Summary
Table 55. Atlassian Customer Self-Service Software Product Offerings
Table 56. Atlassian Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 57. Whatfix Corporate Summary
Table 58. Whatfix Customer Self-Service Software Product Offerings
Table 59. Whatfix Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 60. HubSpot Corporate Summary
Table 61. HubSpot Customer Self-Service Software Product Offerings
Table 62. HubSpot Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 63. Help Scout Corporate Summary
Table 64. Help Scout Customer Self-Service Software Product Offerings
Table 65. Help Scout Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 66. Reamaze Corporate Summary
Table 67. Reamaze Customer Self-Service Software Product Offerings
Table 68. Reamaze Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 69. Kayako Corporate Summary
Table 70. Kayako Customer Self-Service Software Product Offerings
Table 71. Kayako Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 72. WalkMe Corporate Summary
Table 73. WalkMe Customer Self-Service Software Product Offerings
Table 74. WalkMe Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
Table 75. SugarCRM Corporate Summary
Table 76. SugarCRM Customer Self-Service Software Product Offerings
Table 77. SugarCRM Customer Self-Service Software Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Customer Self-Service Software Segment by Type in 2021
Figure 2. Customer Self-Service Software Segment by Application in 2021
Figure 3. Global Customer Self-Service Software Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Customer Self-Service Software Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Customer Self-Service Software Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Self-Service Software Revenue in 2021
Figure 8. By Type - Global Customer Self-Service Software Revenue Market Share, 2017-2028
Figure 9. By Application - Global Customer Self-Service Software Revenue Market Share, 2017-2028
Figure 10. By Region - Global Customer Self-Service Software Revenue Market Share, 2017-2028
Figure 11. By Country - North America Customer Self-Service Software Revenue Market Share, 2017-2028
Figure 12. US Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Customer Self-Service Software Revenue Market Share, 2017-2028
Figure 16. Germany Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 17. France Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Customer Self-Service Software Revenue Market Share, 2017-2028
Figure 24. China Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 28. India Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Customer Self-Service Software Revenue Market Share, 2017-2028
Figure 30. Brazil Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Customer Self-Service Software Revenue Market Share, 2017-2028
Figure 33. Turkey Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Customer Self-Service Software Revenue, (US$, Mn), 2017-2028
Figure 37. Zendesk Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Zoho Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Freshworks Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Salesforce Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. QualityUnit Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. TeamSupport Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Helpshift Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Wix Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Atlassian Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Whatfix Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. HubSpot Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. Help Scout Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. Reamaze Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 50. Kayako Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 51. WalkMe Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 52. SugarCRM Customer Self-Service Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)