Customer Journey Software Market
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Journey Mapping
1.2.3 Journey Management
1.2.4 Journey Analytics
1.2.5 Other
1.3 Market by Application
1.3.1 Global Customer Journey Software Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Journey Software Market Perspective (2017-2028)
2.2 Customer Journey Software Growth Trends by Region
2.2.1 Customer Journey Software Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Journey Software Historic Market Size by Region (2017-2022)
2.2.3 Customer Journey Software Forecasted Market Size by Region (2023-2028)
2.3 Customer Journey Software Market Dynamics
2.3.1 Customer Journey Software Industry Trends
2.3.2 Customer Journey Software Market Drivers
2.3.3 Customer Journey Software Market Challenges
2.3.4 Customer Journey Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Journey Software Players by Revenue
3.1.1 Global Top Customer Journey Software Players by Revenue (2017-2022)
3.1.2 Global Customer Journey Software Revenue Market Share by Players (2017-2022)
3.2 Global Customer Journey Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Journey Software Revenue
3.4 Global Customer Journey Software Market Concentration Ratio
3.4.1 Global Customer Journey Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Software Revenue in 2021
3.5 Customer Journey Software Key Players Head office and Area Served
3.6 Key Players Customer Journey Software Product Solution and Service
3.7 Date of Enter into Customer Journey Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Journey Software Breakdown Data by Type
4.1 Global Customer Journey Software Historic Market Size by Type (2017-2022)
4.2 Global Customer Journey Software Forecasted Market Size by Type (2023-2028)
5 Customer Journey Software Breakdown Data by Application
5.1 Global Customer Journey Software Historic Market Size by Application (2017-2022)
5.2 Global Customer Journey Software Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Customer Journey Software Market Size (2017-2028)
6.2 North America Customer Journey Software Market Size by Country (2017-2022)
6.3 North America Customer Journey Software Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Customer Journey Software Market Size (2017-2028)
7.2 Europe Customer Journey Software Market Size by Country (2017-2022)
7.3 Europe Customer Journey Software Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Journey Software Market Size (2017-2028)
8.2 Asia-Pacific Customer Journey Software Market Size by Country (2017-2022)
8.3 Asia-Pacific Customer Journey Software Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Customer Journey Software Market Size (2017-2028)
9.2 Latin America Customer Journey Software Market Size by Country (2017-2022)
9.3 Latin America Customer Journey Software Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Journey Software Market Size (2017-2028)
10.2 Middle East & Africa Customer Journey Software Market Size by Country (2017-2022)
10.3 Middle East & Africa Customer Journey Software Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Act-On Software
11.1.1 Act-On Software Company Detail
11.1.2 Act-On Software Business Overview
11.1.3 Act-On Software Customer Journey Software Introduction
11.1.4 Act-On Software Revenue in Customer Journey Software Business (2017-2022)
11.1.5 Act-On Software Recent Development
11.2 Clarabridge
11.2.1 Clarabridge Company Detail
11.2.2 Clarabridge Business Overview
11.2.3 Clarabridge Customer Journey Software Introduction
11.2.4 Clarabridge Revenue in Customer Journey Software Business (2017-2022)
11.2.5 Clarabridge Recent Development
11.3 CSG
11.3.1 CSG Company Detail
11.3.2 CSG Business Overview
11.3.3 CSG Customer Journey Software Introduction
11.3.4 CSG Revenue in Customer Journey Software Business (2017-2022)
11.3.5 CSG Recent Development
11.4 Gainsight
11.4.1 Gainsight Company Detail
11.4.2 Gainsight Business Overview
11.4.3 Gainsight Customer Journey Software Introduction
11.4.4 Gainsight Revenue in Customer Journey Software Business (2017-2022)
11.4.5 Gainsight Recent Development
11.5 Genesys
11.5.1 Genesys Company Detail
11.5.2 Genesys Business Overview
11.5.3 Genesys Customer Journey Software Introduction
11.5.4 Genesys Revenue in Customer Journey Software Business (2017-2022)
11.5.5 Genesys Recent Development
11.6 Hotjar
11.6.1 Hotjar Company Detail
11.6.2 Hotjar Business Overview
11.6.3 Hotjar Customer Journey Software Introduction
11.6.4 Hotjar Revenue in Customer Journey Software Business (2017-2022)
11.6.5 Hotjar Recent Development
11.7 Lucidchart
11.7.1 Lucidchart Company Detail
11.7.2 Lucidchart Business Overview
11.7.3 Lucidchart Customer Journey Software Introduction
11.7.4 Lucidchart Revenue in Customer Journey Software Business (2017-2022)
11.7.5 Lucidchart Recent Development
11.8 Microsoft
11.8.1 Microsoft Company Detail
11.8.2 Microsoft Business Overview
11.8.3 Microsoft Customer Journey Software Introduction
11.8.4 Microsoft Revenue in Customer Journey Software Business (2017-2022)
11.8.5 Microsoft Recent Development
11.9 Miro
11.9.1 Miro Company Detail
11.9.2 Miro Business Overview
11.9.3 Miro Customer Journey Software Introduction
11.9.4 Miro Revenue in Customer Journey Software Business (2017-2022)
11.9.5 Miro Recent Development
11.10 Quadient
11.10.1 Quadient Company Detail
11.10.2 Quadient Business Overview
11.10.3 Quadient Customer Journey Software Introduction
11.10.4 Quadient Revenue in Customer Journey Software Business (2017-2022)
11.10.5 Quadient Recent Development
11.11 SAS
11.11.1 SAS Company Detail
11.11.2 SAS Business Overview
11.11.3 SAS Customer Journey Software Introduction
11.11.4 SAS Revenue in Customer Journey Software Business (2017-2022)
11.11.5 SAS Recent Development
11.12 Smaply
11.12.1 Smaply Company Detail
11.12.2 Smaply Business Overview
11.12.3 Smaply Customer Journey Software Introduction
11.12.4 Smaply Revenue in Customer Journey Software Business (2017-2022)
11.12.5 Smaply Recent Development
11.13 SugarCRM
11.13.1 SugarCRM Company Detail
11.13.2 SugarCRM Business Overview
11.13.3 SugarCRM Customer Journey Software Introduction
11.13.4 SugarCRM Revenue in Customer Journey Software Business (2017-2022)
11.13.5 SugarCRM Recent Development
11.14 Thunderhead
11.14.1 Thunderhead Company Detail
11.14.2 Thunderhead Business Overview
11.14.3 Thunderhead Customer Journey Software Introduction
11.14.4 Thunderhead Revenue in Customer Journey Software Business (2017-2022)
11.14.5 Thunderhead Recent Development
11.15 Totango
11.15.1 Totango Company Detail
11.15.2 Totango Business Overview
11.15.3 Totango Customer Journey Software Introduction
11.15.4 Totango Revenue in Customer Journey Software Business (2017-2022)
11.15.5 Totango Recent Development
11.16 Touchpoint
11.16.1 Touchpoint Company Detail
11.16.2 Touchpoint Business Overview
11.16.3 Touchpoint Customer Journey Software Introduction
11.16.4 Touchpoint Revenue in Customer Journey Software Business (2017-2022)
11.16.5 Touchpoint Recent Development
11.17 UXPressia
11.17.1 UXPressia Company Detail
11.17.2 UXPressia Business Overview
11.17.3 UXPressia Customer Journey Software Introduction
11.17.4 UXPressia Revenue in Customer Journey Software Business (2017-2022)
11.17.5 UXPressia Recent Development
11.18 Woopra
11.18.1 Woopra Company Detail
11.18.2 Woopra Business Overview
11.18.3 Woopra Customer Journey Software Introduction
11.18.4 Woopra Revenue in Customer Journey Software Business (2017-2022)
11.18.5 Woopra Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Customer Journey Software Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Journey Mapping
Table 3. Key Players of Journey Management
Table 4. Key Players of Journey Analytics
Table 5. Key Players of Other
Table 6. Global Customer Journey Software Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 7. Global Customer Journey Software Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 8. Global Customer Journey Software Market Size by Region (2017-2022) & (US$ Million)
Table 9. Global Customer Journey Software Market Share by Region (2017-2022)
Table 10. Global Customer Journey Software Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 11. Global Customer Journey Software Market Share by Region (2023-2028)
Table 12. Customer Journey Software Market Trends
Table 13. Customer Journey Software Market Drivers
Table 14. Customer Journey Software Market Challenges
Table 15. Customer Journey Software Market Restraints
Table 16. Global Customer Journey Software Revenue by Players (2017-2022) & (US$ Million)
Table 17. Global Customer Journey Software Market Share by Players (2017-2022)
Table 18. Global Top Customer Journey Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Software as of 2021)
Table 19. Ranking of Global Top Customer Journey Software Companies by Revenue (US$ Million) in 2021
Table 20. Global 5 Largest Players Market Share by Customer Journey Software Revenue (CR5 and HHI) & (2017-2022)
Table 21. Key Players Headquarters and Area Served
Table 22. Key Players Customer Journey Software Product Solution and Service
Table 23. Date of Enter into Customer Journey Software Market
Table 24. Mergers & Acquisitions, Expansion Plans
Table 25. Global Customer Journey Software Market Size by Type (2017-2022) & (US$ Million)
Table 26. Global Customer Journey Software Revenue Market Share by Type (2017-2022)
Table 27. Global Customer Journey Software Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 28. Global Customer Journey Software Revenue Market Share by Type (2023-2028)
Table 29. Global Customer Journey Software Market Size by Application (2017-2022) & (US$ Million)
Table 30. Global Customer Journey Software Revenue Market Share by Application (2017-2022)
Table 31. Global Customer Journey Software Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 32. Global Customer Journey Software Revenue Market Share by Application (2023-2028)
Table 33. North America Customer Journey Software Market Size by Country (2017-2022) & (US$ Million)
Table 34. North America Customer Journey Software Market Size by Country (2023-2028) & (US$ Million)
Table 35. Europe Customer Journey Software Market Size by Country (2017-2022) & (US$ Million)
Table 36. Europe Customer Journey Software Market Size by Country (2023-2028) & (US$ Million)
Table 37. Asia-Pacific Customer Journey Software Market Size by Region (2017-2022) & (US$ Million)
Table 38. Asia-Pacific Customer Journey Software Market Size by Region (2023-2028) & (US$ Million)
Table 39. Latin America Customer Journey Software Market Size by Country (2017-2022) & (US$ Million)
Table 40. Latin America Customer Journey Software Market Size by Country (2023-2028) & (US$ Million)
Table 41. Middle East & Africa Customer Journey Software Market Size by Country (2017-2022) & (US$ Million)
Table 42. Middle East & Africa Customer Journey Software Market Size by Country (2023-2028) & (US$ Million)
Table 43. Act-On Software Company Detail
Table 44. Act-On Software Business Overview
Table 45. Act-On Software Customer Journey Software Product
Table 46. Act-On Software Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 47. Act-On Software Recent Development
Table 48. Clarabridge Company Detail
Table 49. Clarabridge Business Overview
Table 50. Clarabridge Customer Journey Software Product
Table 51. Clarabridge Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 52. Clarabridge Recent Development
Table 53. CSG Company Detail
Table 54. CSG Business Overview
Table 55. CSG Customer Journey Software Product
Table 56. CSG Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 57. CSG Recent Development
Table 58. Gainsight Company Detail
Table 59. Gainsight Business Overview
Table 60. Gainsight Customer Journey Software Product
Table 61. Gainsight Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 62. Gainsight Recent Development
Table 63. Genesys Company Detail
Table 64. Genesys Business Overview
Table 65. Genesys Customer Journey Software Product
Table 66. Genesys Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 67. Genesys Recent Development
Table 68. Hotjar Company Detail
Table 69. Hotjar Business Overview
Table 70. Hotjar Customer Journey Software Product
Table 71. Hotjar Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 72. Hotjar Recent Development
Table 73. Lucidchart Company Detail
Table 74. Lucidchart Business Overview
Table 75. Lucidchart Customer Journey Software Product
Table 76. Lucidchart Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 77. Lucidchart Recent Development
Table 78. Microsoft Company Detail
Table 79. Microsoft Business Overview
Table 80. Microsoft Customer Journey Software Product
Table 81. Microsoft Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 82. Microsoft Recent Development
Table 83. Miro Company Detail
Table 84. Miro Business Overview
Table 85. Miro Customer Journey Software Product
Table 86. Miro Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 87. Miro Recent Development
Table 88. Quadient Company Detail
Table 89. Quadient Business Overview
Table 90. Quadient Customer Journey Software Product
Table 91. Quadient Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 92. Quadient Recent Development
Table 93. SAS Company Detail
Table 94. SAS Business Overview
Table 95. SAS Customer Journey SoftwareProduct
Table 96. SAS Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 97. SAS Recent Development
Table 98. Smaply Company Detail
Table 99. Smaply Business Overview
Table 100. Smaply Customer Journey SoftwareProduct
Table 101. Smaply Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 102. Smaply Recent Development
Table 103. SugarCRM Company Detail
Table 104. SugarCRM Business Overview
Table 105. SugarCRM Customer Journey SoftwareProduct
Table 106. SugarCRM Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 107. SugarCRM Recent Development
Table 108. Thunderhead Company Detail
Table 109. Thunderhead Business Overview
Table 110. Thunderhead Customer Journey SoftwareProduct
Table 111. Thunderhead Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 112. Thunderhead Recent Development
Table 113. Totango Company Detail
Table 114. Totango Business Overview
Table 115. Totango Customer Journey SoftwareProduct
Table 116. Totango Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 117. Totango Recent Development
Table 118. Touchpoint Company Detail
Table 119. Touchpoint Business Overview
Table 120. Touchpoint Customer Journey SoftwareProduct
Table 121. Touchpoint Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 122. Touchpoint Recent Development
Table 123. UXPressia Company Detail
Table 124. UXPressia Business Overview
Table 125. UXPressia Customer Journey SoftwareProduct
Table 126. UXPressia Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 127. UXPressia Recent Development
Table 128. Woopra Company Detail
Table 129. Woopra Business Overview
Table 130. Woopra Customer Journey SoftwareProduct
Table 131. Woopra Revenue in Customer Journey Software Business (2017-2022) & (US$ Million)
Table 132. Woopra Recent Development
Table 133. Research Programs/Design for This Report
Table 134. Key Data Information from Secondary Sources
Table 135. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Journey Software Market Share by Type: 2021 VS 2028
Figure 2. Journey Mapping Features
Figure 3. Journey Management Features
Figure 4. Journey Analytics Features
Figure 5. Other Features
Figure 6. Global Customer Journey Software Market Share by Application in 2021 & 2028
Figure 7. Large Enterprises Case Studies
Figure 8. SMEs Case Studies
Figure 9. Customer Journey Software Report Years Considered
Figure 10. Global Customer Journey Software Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 11. Global Customer Journey Software Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 12. Global Customer Journey Software Market Share by Region: 2021 VS 2028
Figure 13. Global Customer Journey Software Market Share by Players in 2021
Figure 14. Global Top Customer Journey Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Software as of 2021)
Figure 15. The Top 10 and 5 Players Market Share by Customer Journey Software Revenue in 2021
Figure 16. North America Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 17. North America Customer Journey Software Market Share by Country (2017-2028)
Figure 18. United States Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 19. Canada Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 20. Europe Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. Europe Customer Journey Software Market Share by Country (2017-2028)
Figure 22. Germany Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. France Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. U.K. Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Italy Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Russia Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Nordic Countries Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Asia-Pacific Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Asia-Pacific Customer Journey Software Market Share by Region (2017-2028)
Figure 30. China Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Japan Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. South Korea Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Southeast Asia Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. India Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Australia Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Latin America Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Latin America Customer Journey Software Market Share by Country (2017-2028)
Figure 38. Mexico Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Brazil Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Middle East & Africa Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Middle East & Africa Customer Journey Software Market Share by Country (2017-2028)
Figure 42. Turkey Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Saudi Arabia Customer Journey Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Act-On Software Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 45. Clarabridge Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 46. CSG Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 47. Gainsight Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 48. Genesys Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 49. Hotjar Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 50. Lucidchart Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 51. Microsoft Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 52. Miro Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 53. Quadient Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 54. SAS Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 55. Smaply Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 56. SugarCRM Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 57. Thunderhead Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 58. Totango Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 59. Touchpoint Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 60. UXPressia Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 61. Woopra Revenue Growth Rate in Customer Journey Software Business (2017-2022)
Figure 62. Bottom-up and Top-down Approaches for This Report
Figure 63. Data Triangulation
Figure 64. Key Executives Interviewed
Industry Market Size
