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Customer Experience (CX) Administration Software Market - Global Outlook and Forecast 2022-2028

  • 20 July 2022
  • ICT & Media
  • 106 Pages
  • Report code : 24WT-7218363

Customer Experience Administration Software Market

1 Introduction to Research & Analysis Reports
1.1 Customer Experience (CX) Administration Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Experience (CX) Administration Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Experience (CX) Administration Software Overall Market Size
2.1 Global Customer Experience (CX) Administration Software Market Size: 2021 VS 2028
2.2 Global Customer Experience (CX) Administration Software Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Experience (CX) Administration Software Players in Global Market
3.2 Top Global Customer Experience (CX) Administration Software Companies Ranked by Revenue
3.3 Global Customer Experience (CX) Administration Software Revenue by Companies
3.4 Top 3 and Top 5 Customer Experience (CX) Administration Software Companies in Global Market, by Revenue in 2021
3.5 Global Companies Customer Experience (CX) Administration Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Experience (CX) Administration Software Players in Global Market
3.6.1 List of Global Tier 1 Customer Experience (CX) Administration Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Experience (CX) Administration Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Customer Experience (CX) Administration Software Market Size Markets, 2021 & 2028
4.1.2 Cloud-Based
4.1.3 On-Premise
4.2 By Type - Global Customer Experience (CX) Administration Software Revenue & Forecasts
4.2.1 By Type - Global Customer Experience (CX) Administration Software Revenue, 2017-2022
4.2.2 By Type - Global Customer Experience (CX) Administration Software Revenue, 2023-2028
4.2.3 By Type - Global Customer Experience (CX) Administration Software Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Experience (CX) Administration Software Market Size, 2021 & 2028
5.1.2 Large Enterprise
5.1.3 SMBs
5.2 By Application - Global Customer Experience (CX) Administration Software Revenue & Forecasts
5.2.1 By Application - Global Customer Experience (CX) Administration Software Revenue, 2017-2022
5.2.2 By Application - Global Customer Experience (CX) Administration Software Revenue, 2023-2028
5.2.3 By Application - Global Customer Experience (CX) Administration Software Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Customer Experience (CX) Administration Software Market Size, 2021 & 2028
6.2 By Region - Global Customer Experience (CX) Administration Software Revenue & Forecasts
6.2.1 By Region - Global Customer Experience (CX) Administration Software Revenue, 2017-2022
6.2.2 By Region - Global Customer Experience (CX) Administration Software Revenue, 2023-2028
6.2.3 By Region - Global Customer Experience (CX) Administration Software Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Customer Experience (CX) Administration Software Revenue, 2017-2028
6.3.2 US Customer Experience (CX) Administration Software Market Size, 2017-2028
6.3.3 Canada Customer Experience (CX) Administration Software Market Size, 2017-2028
6.3.4 Mexico Customer Experience (CX) Administration Software Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Customer Experience (CX) Administration Software Revenue, 2017-2028
6.4.2 Germany Customer Experience (CX) Administration Software Market Size, 2017-2028
6.4.3 France Customer Experience (CX) Administration Software Market Size, 2017-2028
6.4.4 U.K. Customer Experience (CX) Administration Software Market Size, 2017-2028
6.4.5 Italy Customer Experience (CX) Administration Software Market Size, 2017-2028
6.4.6 Russia Customer Experience (CX) Administration Software Market Size, 2017-2028
6.4.7 Nordic Countries Customer Experience (CX) Administration Software Market Size, 2017-2028
6.4.8 Benelux Customer Experience (CX) Administration Software Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Customer Experience (CX) Administration Software Revenue, 2017-2028
6.5.2 China Customer Experience (CX) Administration Software Market Size, 2017-2028
6.5.3 Japan Customer Experience (CX) Administration Software Market Size, 2017-2028
6.5.4 South Korea Customer Experience (CX) Administration Software Market Size, 2017-2028
6.5.5 Southeast Asia Customer Experience (CX) Administration Software Market Size, 2017-2028
6.5.6 India Customer Experience (CX) Administration Software Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Customer Experience (CX) Administration Software Revenue, 2017-2028
6.6.2 Brazil Customer Experience (CX) Administration Software Market Size, 2017-2028
6.6.3 Argentina Customer Experience (CX) Administration Software Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Experience (CX) Administration Software Revenue, 2017-2028
6.7.2 Turkey Customer Experience (CX) Administration Software Market Size, 2017-2028
6.7.3 Israel Customer Experience (CX) Administration Software Market Size, 2017-2028
6.7.4 Saudi Arabia Customer Experience (CX) Administration Software Market Size, 2017-2028
6.7.5 UAE Customer Experience (CX) Administration Software Market Size, 2017-2028
7 Players Profiles
7.1 Zendesk
7.1.1 Zendesk Corporate Summary
7.1.2 Zendesk Business Overview
7.1.3 Zendesk Customer Experience (CX) Administration Software Major Product Offerings
7.1.4 Zendesk Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.1.5 Zendesk Key News
7.2 IBM
7.2.1 IBM Corporate Summary
7.2.2 IBM Business Overview
7.2.3 IBM Customer Experience (CX) Administration Software Major Product Offerings
7.2.4 IBM Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.2.5 IBM Key News
7.3 Satmetrix
7.3.1 Satmetrix Corporate Summary
7.3.2 Satmetrix Business Overview
7.3.3 Satmetrix Customer Experience (CX) Administration Software Major Product Offerings
7.3.4 Satmetrix Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.3.5 Satmetrix Key News
7.4 ResponseTek
7.4.1 ResponseTek Corporate Summary
7.4.2 ResponseTek Business Overview
7.4.3 ResponseTek Customer Experience (CX) Administration Software Major Product Offerings
7.4.4 ResponseTek Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.4.5 ResponseTek Key News
7.5 ClickTale
7.5.1 ClickTale Corporate Summary
7.5.2 ClickTale Business Overview
7.5.3 ClickTale Customer Experience (CX) Administration Software Major Product Offerings
7.5.4 ClickTale Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.5.5 ClickTale Key News
7.6 Adobe
7.6.1 Adobe Corporate Summary
7.6.2 Adobe Business Overview
7.6.3 Adobe Customer Experience (CX) Administration Software Major Product Offerings
7.6.4 Adobe Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.6.5 Adobe Key News
7.7 Kana
7.7.1 Kana Corporate Summary
7.7.2 Kana Business Overview
7.7.3 Kana Customer Experience (CX) Administration Software Major Product Offerings
7.7.4 Kana Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.7.5 Kana Key News
7.8 Clarabridge
7.8.1 Clarabridge Corporate Summary
7.8.2 Clarabridge Business Overview
7.8.3 Clarabridge Customer Experience (CX) Administration Software Major Product Offerings
7.8.4 Clarabridge Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.8.5 Clarabridge Key News
7.9 SAS
7.9.1 SAS Corporate Summary
7.9.2 SAS Business Overview
7.9.3 SAS Customer Experience (CX) Administration Software Major Product Offerings
7.9.4 SAS Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.9.5 SAS Key News
7.10 Gemius
7.10.1 Gemius Corporate Summary
7.10.2 Gemius Business Overview
7.10.3 Gemius Customer Experience (CX) Administration Software Major Product Offerings
7.10.4 Gemius Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.10.5 Gemius Key News
7.11 HubSpot
7.11.1 HubSpot Corporate Summary
7.11.2 HubSpot Business Overview
7.11.3 HubSpot Customer Experience (CX) Administration Software Major Product Offerings
7.11.4 HubSpot Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.11.5 HubSpot Key News
7.12 Medallia
7.12.1 Medallia Corporate Summary
7.12.2 Medallia Business Overview
7.12.3 Medallia Customer Experience (CX) Administration Software Major Product Offerings
7.12.4 Medallia Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.12.5 Medallia Key News
7.13 Maxymiser
7.13.1 Maxymiser Corporate Summary
7.13.2 Maxymiser Business Overview
7.13.3 Maxymiser Customer Experience (CX) Administration Software Major Product Offerings
7.13.4 Maxymiser Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.13.5 Maxymiser Key News
7.14 UserZoom
7.14.1 UserZoom Corporate Summary
7.14.2 UserZoom Business Overview
7.14.3 UserZoom Customer Experience (CX) Administration Software Major Product Offerings
7.14.4 UserZoom Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.14.5 UserZoom Key News
7.15 UX360
7.15.1 UX360 Corporate Summary
7.15.2 UX360 Business Overview
7.15.3 UX360 Customer Experience (CX) Administration Software Major Product Offerings
7.15.4 UX360 Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.15.5 UX360 Key News
7.16 UsabilityTools
7.16.1 UsabilityTools Corporate Summary
7.16.2 UsabilityTools Business Overview
7.16.3 UsabilityTools Customer Experience (CX) Administration Software Major Product Offerings
7.16.4 UsabilityTools Customer Experience (CX) Administration Software Revenue in Global Market (2017-2022)
7.16.5 UsabilityTools Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
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List of Tables
Table 1. Customer Experience (CX) Administration Software Market Opportunities & Trends in Global Market
Table 2. Customer Experience (CX) Administration Software Market Drivers in Global Market
Table 3. Customer Experience (CX) Administration Software Market Restraints in Global Market
Table 4. Key Players of Customer Experience (CX) Administration Software in Global Market
Table 5. Top Customer Experience (CX) Administration Software Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Customer Experience (CX) Administration Software Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Customer Experience (CX) Administration Software Revenue Share by Companies, 2017-2022
Table 8. Global Companies Customer Experience (CX) Administration Software Product Type
Table 9. List of Global Tier 1 Customer Experience (CX) Administration Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Experience (CX) Administration Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Customer Experience (CX) Administration Software Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Customer Experience (CX) Administration Software Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Customer Experience (CX) Administration Software Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Customer Experience (CX) Administration Software Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Customer Experience (CX) Administration Software Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Customer Experience (CX) Administration Software Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2023-2028
Table 30. Zendesk Corporate Summary
Table 31. Zendesk Customer Experience (CX) Administration Software Product Offerings
Table 32. Zendesk Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 33. IBM Corporate Summary
Table 34. IBM Customer Experience (CX) Administration Software Product Offerings
Table 35. IBM Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 36. Satmetrix Corporate Summary
Table 37. Satmetrix Customer Experience (CX) Administration Software Product Offerings
Table 38. Satmetrix Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 39. ResponseTek Corporate Summary
Table 40. ResponseTek Customer Experience (CX) Administration Software Product Offerings
Table 41. ResponseTek Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 42. ClickTale Corporate Summary
Table 43. ClickTale Customer Experience (CX) Administration Software Product Offerings
Table 44. ClickTale Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 45. Adobe Corporate Summary
Table 46. Adobe Customer Experience (CX) Administration Software Product Offerings
Table 47. Adobe Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 48. Kana Corporate Summary
Table 49. Kana Customer Experience (CX) Administration Software Product Offerings
Table 50. Kana Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 51. Clarabridge Corporate Summary
Table 52. Clarabridge Customer Experience (CX) Administration Software Product Offerings
Table 53. Clarabridge Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 54. SAS Corporate Summary
Table 55. SAS Customer Experience (CX) Administration Software Product Offerings
Table 56. SAS Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 57. Gemius Corporate Summary
Table 58. Gemius Customer Experience (CX) Administration Software Product Offerings
Table 59. Gemius Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 60. HubSpot Corporate Summary
Table 61. HubSpot Customer Experience (CX) Administration Software Product Offerings
Table 62. HubSpot Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 63. Medallia Corporate Summary
Table 64. Medallia Customer Experience (CX) Administration Software Product Offerings
Table 65. Medallia Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 66. Maxymiser Corporate Summary
Table 67. Maxymiser Customer Experience (CX) Administration Software Product Offerings
Table 68. Maxymiser Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 69. UserZoom Corporate Summary
Table 70. UserZoom Customer Experience (CX) Administration Software Product Offerings
Table 71. UserZoom Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 72. UX360 Corporate Summary
Table 73. UX360 Customer Experience (CX) Administration Software Product Offerings
Table 74. UX360 Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
Table 75. UsabilityTools Corporate Summary
Table 76. UsabilityTools Customer Experience (CX) Administration Software Product Offerings
Table 77. UsabilityTools Customer Experience (CX) Administration Software Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Customer Experience (CX) Administration Software Segment by Type in 2021
Figure 2. Customer Experience (CX) Administration Software Segment by Application in 2021
Figure 3. Global Customer Experience (CX) Administration Software Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Customer Experience (CX) Administration Software Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Customer Experience (CX) Administration Software Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Experience (CX) Administration Software Revenue in 2021
Figure 8. By Type - Global Customer Experience (CX) Administration Software Revenue Market Share, 2017-2028
Figure 9. By Application - Global Customer Experience (CX) Administration Software Revenue Market Share, 2017-2028
Figure 10. By Region - Global Customer Experience (CX) Administration Software Revenue Market Share, 2017-2028
Figure 11. By Country - North America Customer Experience (CX) Administration Software Revenue Market Share, 2017-2028
Figure 12. US Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Customer Experience (CX) Administration Software Revenue Market Share, 2017-2028
Figure 16. Germany Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 17. France Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Customer Experience (CX) Administration Software Revenue Market Share, 2017-2028
Figure 24. China Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 28. India Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Customer Experience (CX) Administration Software Revenue Market Share, 2017-2028
Figure 30. Brazil Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Customer Experience (CX) Administration Software Revenue Market Share, 2017-2028
Figure 33. Turkey Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Customer Experience (CX) Administration Software Revenue, (US$, Mn), 2017-2028
Figure 37. Zendesk Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. IBM Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Satmetrix Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. ResponseTek Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. ClickTale Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Adobe Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Kana Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Clarabridge Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. SAS Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Gemius Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. HubSpot Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. Medallia Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. Maxymiser Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 50. UserZoom Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 51. UX360 Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 52. UsabilityTools Customer Experience (CX) Administration Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)

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