Customer Engagement Software and Forecast Market
1 Introduction to Research & Analysis Reports
1.1 Customer Engagement Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Engagement Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Engagement Software Overall Market Size
2.1 Global Customer Engagement Software Market Size: 2022 VS 2029
2.2 Global Customer Engagement Software Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Engagement Software Players in Global Market
3.2 Top Global Customer Engagement Software Companies Ranked by Revenue
3.3 Global Customer Engagement Software Revenue by Companies
3.4 Top 3 and Top 5 Customer Engagement Software Companies in Global Market, by Revenue in 2022
3.5 Global Companies Customer Engagement Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Engagement Software Players in Global Market
3.6.1 List of Global Tier 1 Customer Engagement Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Engagement Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Engagement Software Market Size Markets, 2022 & 2029
4.1.2 On-premise
4.1.3 Cloud-based
4.2 By Type - Global Customer Engagement Software Revenue & Forecasts
4.2.1 By Type - Global Customer Engagement Software Revenue, 2018-2023
4.2.2 By Type - Global Customer Engagement Software Revenue, 2024-2029
4.2.3 By Type - Global Customer Engagement Software Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Engagement Software Market Size, 2022 & 2029
5.1.2 SMEs
5.1.3 Large Enterprises
5.2 By Application - Global Customer Engagement Software Revenue & Forecasts
5.2.1 By Application - Global Customer Engagement Software Revenue, 2018-2023
5.2.2 By Application - Global Customer Engagement Software Revenue, 2024-2029
5.2.3 By Application - Global Customer Engagement Software Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Customer Engagement Software Market Size, 2022 & 2029
6.2 By Region - Global Customer Engagement Software Revenue & Forecasts
6.2.1 By Region - Global Customer Engagement Software Revenue, 2018-2023
6.2.2 By Region - Global Customer Engagement Software Revenue, 2024-2029
6.2.3 By Region - Global Customer Engagement Software Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Customer Engagement Software Revenue, 2018-2029
6.3.2 US Customer Engagement Software Market Size, 2018-2029
6.3.3 Canada Customer Engagement Software Market Size, 2018-2029
6.3.4 Mexico Customer Engagement Software Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Customer Engagement Software Revenue, 2018-2029
6.4.2 Germany Customer Engagement Software Market Size, 2018-2029
6.4.3 France Customer Engagement Software Market Size, 2018-2029
6.4.4 U.K. Customer Engagement Software Market Size, 2018-2029
6.4.5 Italy Customer Engagement Software Market Size, 2018-2029
6.4.6 Russia Customer Engagement Software Market Size, 2018-2029
6.4.7 Nordic Countries Customer Engagement Software Market Size, 2018-2029
6.4.8 Benelux Customer Engagement Software Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Customer Engagement Software Revenue, 2018-2029
6.5.2 China Customer Engagement Software Market Size, 2018-2029
6.5.3 Japan Customer Engagement Software Market Size, 2018-2029
6.5.4 South Korea Customer Engagement Software Market Size, 2018-2029
6.5.5 Southeast Asia Customer Engagement Software Market Size, 2018-2029
6.5.6 India Customer Engagement Software Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Customer Engagement Software Revenue, 2018-2029
6.6.2 Brazil Customer Engagement Software Market Size, 2018-2029
6.6.3 Argentina Customer Engagement Software Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Engagement Software Revenue, 2018-2029
6.7.2 Turkey Customer Engagement Software Market Size, 2018-2029
6.7.3 Israel Customer Engagement Software Market Size, 2018-2029
6.7.4 Saudi Arabia Customer Engagement Software Market Size, 2018-2029
6.7.5 UAE Customer Engagement Software Market Size, 2018-2029
7 Customer Engagement Software Companies Profiles
7.1 Salesforce.com
7.1.1 Salesforce.com Company Summary
7.1.2 Salesforce.com Business Overview
7.1.3 Salesforce.com Customer Engagement Software Major Product Offerings
7.1.4 Salesforce.com Customer Engagement Software Revenue in Global Market (2018-2023)
7.1.5 Salesforce.com Key News & Latest Developments
7.2 Oracle
7.2.1 Oracle Company Summary
7.2.2 Oracle Business Overview
7.2.3 Oracle Customer Engagement Software Major Product Offerings
7.2.4 Oracle Customer Engagement Software Revenue in Global Market (2018-2023)
7.2.5 Oracle Key News & Latest Developments
7.3 SAP
7.3.1 SAP Company Summary
7.3.2 SAP Business Overview
7.3.3 SAP Customer Engagement Software Major Product Offerings
7.3.4 SAP Customer Engagement Software Revenue in Global Market (2018-2023)
7.3.5 SAP Key News & Latest Developments
7.4 IBM
7.4.1 IBM Company Summary
7.4.2 IBM Business Overview
7.4.3 IBM Customer Engagement Software Major Product Offerings
7.4.4 IBM Customer Engagement Software Revenue in Global Market (2018-2023)
7.4.5 IBM Key News & Latest Developments
7.5 Avaya
7.5.1 Avaya Company Summary
7.5.2 Avaya Business Overview
7.5.3 Avaya Customer Engagement Software Major Product Offerings
7.5.4 Avaya Customer Engagement Software Revenue in Global Market (2018-2023)
7.5.5 Avaya Key News & Latest Developments
7.6 Calabrio
7.6.1 Calabrio Company Summary
7.6.2 Calabrio Business Overview
7.6.3 Calabrio Customer Engagement Software Major Product Offerings
7.6.4 Calabrio Customer Engagement Software Revenue in Global Market (2018-2023)
7.6.5 Calabrio Key News & Latest Developments
7.7 Genesys
7.7.1 Genesys Company Summary
7.7.2 Genesys Business Overview
7.7.3 Genesys Customer Engagement Software Major Product Offerings
7.7.4 Genesys Customer Engagement Software Revenue in Global Market (2018-2023)
7.7.5 Genesys Key News & Latest Developments
7.8 Astute Solutions
7.8.1 Astute Solutions Company Summary
7.8.2 Astute Solutions Business Overview
7.8.3 Astute Solutions Customer Engagement Software Major Product Offerings
7.8.4 Astute Solutions Customer Engagement Software Revenue in Global Market (2018-2023)
7.8.5 Astute Solutions Key News & Latest Developments
7.9 Zendesk
7.9.1 Zendesk Company Summary
7.9.2 Zendesk Business Overview
7.9.3 Zendesk Customer Engagement Software Major Product Offerings
7.9.4 Zendesk Customer Engagement Software Revenue in Global Market (2018-2023)
7.9.5 Zendesk Key News & Latest Developments
7.10 Doxim
7.10.1 Doxim Company Summary
7.10.2 Doxim Business Overview
7.10.3 Doxim Customer Engagement Software Major Product Offerings
7.10.4 Doxim Customer Engagement Software Revenue in Global Market (2018-2023)
7.10.5 Doxim Key News & Latest Developments
7.11 Intercom
7.11.1 Intercom Company Summary
7.11.2 Intercom Business Overview
7.11.3 Intercom Customer Engagement Software Major Product Offerings
7.11.4 Intercom Customer Engagement Software Revenue in Global Market (2018-2023)
7.11.5 Intercom Key News & Latest Developments
7.12 Medallia
7.12.1 Medallia Company Summary
7.12.2 Medallia Business Overview
7.12.3 Medallia Customer Engagement Software Major Product Offerings
7.12.4 Medallia Customer Engagement Software Revenue in Global Market (2018-2023)
7.12.5 Medallia Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Customer Engagement Software Market Opportunities & Trends in Global Market
Table 2. Customer Engagement Software Market Drivers in Global Market
Table 3. Customer Engagement Software Market Restraints in Global Market
Table 4. Key Players of Customer Engagement Software in Global Market
Table 5. Top Customer Engagement Software Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Customer Engagement Software Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Customer Engagement Software Revenue Share by Companies, 2018-2023
Table 8. Global Companies Customer Engagement Software Product Type
Table 9. List of Global Tier 1 Customer Engagement Software Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Engagement Software Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Customer Engagement Software Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Customer Engagement Software Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Customer Engagement Software Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global Customer Engagement Software Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Customer Engagement Software Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Customer Engagement Software Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global Customer Engagement Software Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Customer Engagement Software Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Customer Engagement Software Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Customer Engagement Software Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Customer Engagement Software Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Customer Engagement Software Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Customer Engagement Software Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Customer Engagement Software Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Customer Engagement Software Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Customer Engagement Software Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Customer Engagement Software Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Customer Engagement Software Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Customer Engagement Software Revenue, (US$, Mn), 2024-2029
Table 30. Salesforce.com Company Summary
Table 31. Salesforce.com Customer Engagement Software Product Offerings
Table 32. Salesforce.com Customer Engagement Software Revenue (US$, Mn) & (2018-2023)
Table 33. Salesforce.com Key News & Latest Developments
Table 34. Oracle Company Summary
Table 35. Oracle Customer Engagement Software Product Offerings
Table 36. Oracle Customer Engagement Software Revenue (US$, Mn) & (2018-2023)
Table 37. Oracle Key News & Latest Developments
Table 38. SAP Company Summary
Table 39. SAP Customer Engagement Software Product Offerings
Table 40. SAP Customer Engagement Software Revenue (US$, Mn) & (2018-2023)
Table 41. SAP Key News & Latest Developments
Table 42. IBM Company Summary
Table 43. IBM Customer Engagement Software Product Offerings
Table 44. IBM Customer Engagement Software Revenue (US$, Mn) & (2018-2023)
Table 45. IBM Key News & Latest Developments
Table 46. Avaya Company Summary
Table 47. Avaya Customer Engagement Software Product Offerings
Table 48. Avaya Customer Engagement Software Revenue (US$, Mn) & (2018-2023)
Table 49. Avaya Key News & Latest Developments
Table 50. Calabrio Company Summary
Table 51. Calabrio Customer Engagement Software Product Offerings
Table 52. Calabrio Customer Engagement Software Revenue (US$, Mn) & (2018-2023)
Table 53. Calabrio Key News & Latest Developments
Table 54. Genesys Company Summary
Table 55. Genesys Customer Engagement Software Product Offerings
Table 56. Genesys Customer Engagement Software Revenue (US$, Mn) & (2018-2023)
Table 57. Genesys Key News & Latest Developments
Table 58. Astute Solutions Company Summary
Table 59. Astute Solutions Customer Engagement Software Product Offerings
Table 60. Astute Solutions Customer Engagement Software Revenue (US$, Mn) & (2018-2023)
Table 61. Astute Solutions Key News & Latest Developments
Table 62. Zendesk Company Summary
Table 63. Zendesk Customer Engagement Software Product Offerings
Table 64. Zendesk Customer Engagement Software Revenue (US$, Mn) & (2018-2023)
Table 65. Zendesk Key News & Latest Developments
Table 66. Doxim Company Summary
Table 67. Doxim Customer Engagement Software Product Offerings
Table 68. Doxim Customer Engagement Software Revenue (US$, Mn) & (2018-2023)
Table 69. Doxim Key News & Latest Developments
Table 70. Intercom Company Summary
Table 71. Intercom Customer Engagement Software Product Offerings
Table 72. Intercom Customer Engagement Software Revenue (US$, Mn) & (2018-2023)
Table 73. Intercom Key News & Latest Developments
Table 74. Medallia Company Summary
Table 75. Medallia Customer Engagement Software Product Offerings
Table 76. Medallia Customer Engagement Software Revenue (US$, Mn) & (2018-2023)
Table 77. Medallia Key News & Latest Developments
List of Figures
Figure 1. Customer Engagement Software Segment by Type in 2022
Figure 2. Customer Engagement Software Segment by Application in 2022
Figure 3. Global Customer Engagement Software Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Customer Engagement Software Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Customer Engagement Software Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Engagement Software Revenue in 2022
Figure 8. By Type - Global Customer Engagement Software Revenue Market Share, 2018-2029
Figure 9. By Application - Global Customer Engagement Software Revenue Market Share, 2018-2029
Figure 10. By Type - Global Customer Engagement Software Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Customer Engagement Software Revenue Market Share, 2018-2029
Figure 12. By Application - Global Customer Engagement Software Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Customer Engagement Software Revenue Market Share, 2018-2029
Figure 14. By Region - Global Customer Engagement Software Revenue Market Share, 2018-2029
Figure 15. By Country - North America Customer Engagement Software Revenue Market Share, 2018-2029
Figure 16. US Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Customer Engagement Software Revenue Market Share, 2018-2029
Figure 20. Germany Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 21. France Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Customer Engagement Software Revenue Market Share, 2018-2029
Figure 28. China Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 32. India Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Customer Engagement Software Revenue Market Share, 2018-2029
Figure 34. Brazil Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Customer Engagement Software Revenue Market Share, 2018-2029
Figure 37. Turkey Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Customer Engagement Software Revenue, (US$, Mn), 2018-2029
Figure 41. Salesforce.com Customer Engagement Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Oracle Customer Engagement Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. SAP Customer Engagement Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. IBM Customer Engagement Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Avaya Customer Engagement Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Calabrio Customer Engagement Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Genesys Customer Engagement Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Astute Solutions Customer Engagement Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Zendesk Customer Engagement Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Doxim Customer Engagement Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Intercom Customer Engagement Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 52. Medallia Customer Engagement Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Industry Market Size
