Customer Communication Management and Forecast Market
1 Introduction to Research & Analysis Reports
1.1 Customer Communication Management (CCM) Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Communication Management (CCM) Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Communication Management (CCM) Overall Market Size
2.1 Global Customer Communication Management (CCM) Market Size: 2021 VS 2028
2.2 Global Customer Communication Management (CCM) Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Communication Management (CCM) Players in Global Market
3.2 Top Global Customer Communication Management (CCM) Companies Ranked by Revenue
3.3 Global Customer Communication Management (CCM) Revenue by Companies
3.4 Top 3 and Top 5 Customer Communication Management (CCM) Companies in Global Market, by Revenue in 2021
3.5 Global Companies Customer Communication Management (CCM) Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Communication Management (CCM) Players in Global Market
3.6.1 List of Global Tier 1 Customer Communication Management (CCM) Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Communication Management (CCM) Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Customer Communication Management (CCM) Market Size Markets, 2021 & 2028
4.1.2 Cloud Based
4.1.3 On-Premise
4.2 By Type - Global Customer Communication Management (CCM) Revenue & Forecasts
4.2.1 By Type - Global Customer Communication Management (CCM) Revenue, 2017-2022
4.2.2 By Type - Global Customer Communication Management (CCM) Revenue, 2023-2028
4.2.3 By Type - Global Customer Communication Management (CCM) Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Communication Management (CCM) Market Size, 2021 & 2028
5.1.2 Large Enterprises
5.1.3 SMEs
5.2 By Application - Global Customer Communication Management (CCM) Revenue & Forecasts
5.2.1 By Application - Global Customer Communication Management (CCM) Revenue, 2017-2022
5.2.2 By Application - Global Customer Communication Management (CCM) Revenue, 2023-2028
5.2.3 By Application - Global Customer Communication Management (CCM) Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Customer Communication Management (CCM) Market Size, 2021 & 2028
6.2 By Region - Global Customer Communication Management (CCM) Revenue & Forecasts
6.2.1 By Region - Global Customer Communication Management (CCM) Revenue, 2017-2022
6.2.2 By Region - Global Customer Communication Management (CCM) Revenue, 2023-2028
6.2.3 By Region - Global Customer Communication Management (CCM) Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Customer Communication Management (CCM) Revenue, 2017-2028
6.3.2 US Customer Communication Management (CCM) Market Size, 2017-2028
6.3.3 Canada Customer Communication Management (CCM) Market Size, 2017-2028
6.3.4 Mexico Customer Communication Management (CCM) Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Customer Communication Management (CCM) Revenue, 2017-2028
6.4.2 Germany Customer Communication Management (CCM) Market Size, 2017-2028
6.4.3 France Customer Communication Management (CCM) Market Size, 2017-2028
6.4.4 U.K. Customer Communication Management (CCM) Market Size, 2017-2028
6.4.5 Italy Customer Communication Management (CCM) Market Size, 2017-2028
6.4.6 Russia Customer Communication Management (CCM) Market Size, 2017-2028
6.4.7 Nordic Countries Customer Communication Management (CCM) Market Size, 2017-2028
6.4.8 Benelux Customer Communication Management (CCM) Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Customer Communication Management (CCM) Revenue, 2017-2028
6.5.2 China Customer Communication Management (CCM) Market Size, 2017-2028
6.5.3 Japan Customer Communication Management (CCM) Market Size, 2017-2028
6.5.4 South Korea Customer Communication Management (CCM) Market Size, 2017-2028
6.5.5 Southeast Asia Customer Communication Management (CCM) Market Size, 2017-2028
6.5.6 India Customer Communication Management (CCM) Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Customer Communication Management (CCM) Revenue, 2017-2028
6.6.2 Brazil Customer Communication Management (CCM) Market Size, 2017-2028
6.6.3 Argentina Customer Communication Management (CCM) Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Communication Management (CCM) Revenue, 2017-2028
6.7.2 Turkey Customer Communication Management (CCM) Market Size, 2017-2028
6.7.3 Israel Customer Communication Management (CCM) Market Size, 2017-2028
6.7.4 Saudi Arabia Customer Communication Management (CCM) Market Size, 2017-2028
6.7.5 UAE Customer Communication Management (CCM) Market Size, 2017-2028
7 Players Profiles
7.1 Front
7.1.1 Front Corporate Summary
7.1.2 Front Business Overview
7.1.3 Front Customer Communication Management (CCM) Major Product Offerings
7.1.4 Front Customer Communication Management (CCM) Revenue in Global Market (2017-2022)
7.1.5 Front Key News
7.2 RingCentral Engage
7.2.1 RingCentral Engage Corporate Summary
7.2.2 RingCentral Engage Business Overview
7.2.3 RingCentral Engage Customer Communication Management (CCM) Major Product Offerings
7.2.4 RingCentral Engage Customer Communication Management (CCM) Revenue in Global Market (2017-2022)
7.2.5 RingCentral Engage Key News
7.3 Adobe Experience Manager
7.3.1 Adobe Experience Manager Corporate Summary
7.3.2 Adobe Experience Manager Business Overview
7.3.3 Adobe Experience Manager Customer Communication Management (CCM) Major Product Offerings
7.3.4 Adobe Experience Manager Customer Communication Management (CCM) Revenue in Global Market (2017-2022)
7.3.5 Adobe Experience Manager Key News
7.4 Messenger People
7.4.1 Messenger People Corporate Summary
7.4.2 Messenger People Business Overview
7.4.3 Messenger People Customer Communication Management (CCM) Major Product Offerings
7.4.4 Messenger People Customer Communication Management (CCM) Revenue in Global Market (2017-2022)
7.4.5 Messenger People Key News
7.5 NewVoiceMedia Platform
7.5.1 NewVoiceMedia Platform Corporate Summary
7.5.2 NewVoiceMedia Platform Business Overview
7.5.3 NewVoiceMedia Platform Customer Communication Management (CCM) Major Product Offerings
7.5.4 NewVoiceMedia Platform Customer Communication Management (CCM) Revenue in Global Market (2017-2022)
7.5.5 NewVoiceMedia Platform Key News
7.6 PlanetPress Connect
7.6.1 PlanetPress Connect Corporate Summary
7.6.2 PlanetPress Connect Business Overview
7.6.3 PlanetPress Connect Customer Communication Management (CCM) Major Product Offerings
7.6.4 PlanetPress Connect Customer Communication Management (CCM) Revenue in Global Market (2017-2022)
7.6.5 PlanetPress Connect Key News
7.7 Bdoc Suite
7.7.1 Bdoc Suite Corporate Summary
7.7.2 Bdoc Suite Business Overview
7.7.3 Bdoc Suite Customer Communication Management (CCM) Major Product Offerings
7.7.4 Bdoc Suite Customer Communication Management (CCM) Revenue in Global Market (2017-2022)
7.7.5 Bdoc Suite Key News
7.8 Avaya Context Store Snap-in
7.8.1 Avaya Context Store Snap-in Corporate Summary
7.8.2 Avaya Context Store Snap-in Business Overview
7.8.3 Avaya Context Store Snap-in Customer Communication Management (CCM) Major Product Offerings
7.8.4 Avaya Context Store Snap-in Customer Communication Management (CCM) Revenue in Global Market (2017-2022)
7.8.5 Avaya Context Store Snap-in Key News
7.9 EngageOne
7.9.1 EngageOne Corporate Summary
7.9.2 EngageOne Business Overview
7.9.3 EngageOne Customer Communication Management (CCM) Major Product Offerings
7.9.4 EngageOne Customer Communication Management (CCM) Revenue in Global Market (2017-2022)
7.9.5 EngageOne Key News
7.10 FICO
7.10.1 FICO Corporate Summary
7.10.2 FICO Business Overview
7.10.3 FICO Customer Communication Management (CCM) Major Product Offerings
7.10.4 FICO Customer Communication Management (CCM) Revenue in Global Market (2017-2022)
7.10.5 FICO Key News
7.11 Messagepoint
7.11.1 Messagepoint Corporate Summary
7.11.2 Messagepoint Business Overview
7.11.3 Messagepoint Customer Communication Management (CCM) Major Product Offerings
7.11.4 Messagepoint Customer Communication Management (CCM) Revenue in Global Market (2017-2022)
7.11.5 Messagepoint Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Customer Communication Management (CCM) Market Opportunities & Trends in Global Market
Table 2. Customer Communication Management (CCM) Market Drivers in Global Market
Table 3. Customer Communication Management (CCM) Market Restraints in Global Market
Table 4. Key Players of Customer Communication Management (CCM) in Global Market
Table 5. Top Customer Communication Management (CCM) Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Customer Communication Management (CCM) Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Customer Communication Management (CCM) Revenue Share by Companies, 2017-2022
Table 8. Global Companies Customer Communication Management (CCM) Product Type
Table 9. List of Global Tier 1 Customer Communication Management (CCM) Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Communication Management (CCM) Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Customer Communication Management (CCM) Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Customer Communication Management (CCM) Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Customer Communication Management (CCM) Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Customer Communication Management (CCM) Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Customer Communication Management (CCM) Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Customer Communication Management (CCM) Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Customer Communication Management (CCM) Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Customer Communication Management (CCM) Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Customer Communication Management (CCM) Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Customer Communication Management (CCM) Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Customer Communication Management (CCM) Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Customer Communication Management (CCM) Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Customer Communication Management (CCM) Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Customer Communication Management (CCM) Revenue, (US$, Mn), 2023-2028
Table 30. Front Corporate Summary
Table 31. Front Customer Communication Management (CCM) Product Offerings
Table 32. Front Customer Communication Management (CCM) Revenue (US$, Mn), (2017-2022)
Table 33. RingCentral Engage Corporate Summary
Table 34. RingCentral Engage Customer Communication Management (CCM) Product Offerings
Table 35. RingCentral Engage Customer Communication Management (CCM) Revenue (US$, Mn), (2017-2022)
Table 36. Adobe Experience Manager Corporate Summary
Table 37. Adobe Experience Manager Customer Communication Management (CCM) Product Offerings
Table 38. Adobe Experience Manager Customer Communication Management (CCM) Revenue (US$, Mn), (2017-2022)
Table 39. Messenger People Corporate Summary
Table 40. Messenger People Customer Communication Management (CCM) Product Offerings
Table 41. Messenger People Customer Communication Management (CCM) Revenue (US$, Mn), (2017-2022)
Table 42. NewVoiceMedia Platform Corporate Summary
Table 43. NewVoiceMedia Platform Customer Communication Management (CCM) Product Offerings
Table 44. NewVoiceMedia Platform Customer Communication Management (CCM) Revenue (US$, Mn), (2017-2022)
Table 45. PlanetPress Connect Corporate Summary
Table 46. PlanetPress Connect Customer Communication Management (CCM) Product Offerings
Table 47. PlanetPress Connect Customer Communication Management (CCM) Revenue (US$, Mn), (2017-2022)
Table 48. Bdoc Suite Corporate Summary
Table 49. Bdoc Suite Customer Communication Management (CCM) Product Offerings
Table 50. Bdoc Suite Customer Communication Management (CCM) Revenue (US$, Mn), (2017-2022)
Table 51. Avaya Context Store Snap-in Corporate Summary
Table 52. Avaya Context Store Snap-in Customer Communication Management (CCM) Product Offerings
Table 53. Avaya Context Store Snap-in Customer Communication Management (CCM) Revenue (US$, Mn), (2017-2022)
Table 54. EngageOne Corporate Summary
Table 55. EngageOne Customer Communication Management (CCM) Product Offerings
Table 56. EngageOne Customer Communication Management (CCM) Revenue (US$, Mn), (2017-2022)
Table 57. FICO Corporate Summary
Table 58. FICO Customer Communication Management (CCM) Product Offerings
Table 59. FICO Customer Communication Management (CCM) Revenue (US$, Mn), (2017-2022)
Table 60. Messagepoint Corporate Summary
Table 61. Messagepoint Customer Communication Management (CCM) Product Offerings
Table 62. Messagepoint Customer Communication Management (CCM) Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Customer Communication Management (CCM) Segment by Type in 2021
Figure 2. Customer Communication Management (CCM) Segment by Application in 2021
Figure 3. Global Customer Communication Management (CCM) Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Customer Communication Management (CCM) Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Customer Communication Management (CCM) Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Communication Management (CCM) Revenue in 2021
Figure 8. By Type - Global Customer Communication Management (CCM) Revenue Market Share, 2017-2028
Figure 9. By Application - Global Customer Communication Management (CCM) Revenue Market Share, 2017-2028
Figure 10. By Region - Global Customer Communication Management (CCM) Revenue Market Share, 2017-2028
Figure 11. By Country - North America Customer Communication Management (CCM) Revenue Market Share, 2017-2028
Figure 12. US Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Customer Communication Management (CCM) Revenue Market Share, 2017-2028
Figure 16. Germany Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 17. France Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Customer Communication Management (CCM) Revenue Market Share, 2017-2028
Figure 24. China Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 28. India Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Customer Communication Management (CCM) Revenue Market Share, 2017-2028
Figure 30. Brazil Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Customer Communication Management (CCM) Revenue Market Share, 2017-2028
Figure 33. Turkey Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Customer Communication Management (CCM) Revenue, (US$, Mn), 2017-2028
Figure 37. Front Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. RingCentral Engage Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Adobe Experience Manager Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Messenger People Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. NewVoiceMedia Platform Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. PlanetPress Connect Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Bdoc Suite Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Avaya Context Store Snap-in Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. EngageOne Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. FICO Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Messagepoint Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Industry Market Size
