CRM Customer Engagement Center Platform Market
1 Report Business Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global CRM Customer Engagement Center (CEC) Platform Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
1.2.2 Cloud Based
1.2.3 On-premises
1.3 Market by Application
1.3.1 Global CRM Customer Engagement Center (CEC) Platform Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global CRM Customer Engagement Center (CEC) Platform Market Perspective (2017-2028)
2.2 CRM Customer Engagement Center (CEC) Platform Growth Trends by Region
2.2.1 CRM Customer Engagement Center (CEC) Platform Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 CRM Customer Engagement Center (CEC) Platform Historic Market Size by Region (2017-2022)
2.2.3 CRM Customer Engagement Center (CEC) Platform Forecasted Market Size by Region (2023-2028)
2.3 CRM Customer Engagement Center (CEC) Platform Market Dynamics
2.3.1 CRM Customer Engagement Center (CEC) Platform Industry Trends
2.3.2 CRM Customer Engagement Center (CEC) Platform Market Drivers
2.3.3 CRM Customer Engagement Center (CEC) Platform Market Challenges
2.3.4 CRM Customer Engagement Center (CEC) Platform Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top CRM Customer Engagement Center (CEC) Platform Players by Revenue
3.1.1 Global Top CRM Customer Engagement Center (CEC) Platform Players by Revenue (2017-2022)
3.1.2 Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Players (2017-2022)
3.2 Global CRM Customer Engagement Center (CEC) Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by CRM Customer Engagement Center (CEC) Platform Revenue
3.4 Global CRM Customer Engagement Center (CEC) Platform Market Concentration Ratio
3.4.1 Global CRM Customer Engagement Center (CEC) Platform Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by CRM Customer Engagement Center (CEC) Platform Revenue in 2021
3.5 CRM Customer Engagement Center (CEC) Platform Key Players Head office and Area Served
3.6 Key Players CRM Customer Engagement Center (CEC) Platform Product Solution and Service
3.7 Date of Enter into CRM Customer Engagement Center (CEC) Platform Market
3.8 Mergers & Acquisitions, Expansion Plans
4 CRM Customer Engagement Center (CEC) Platform Breakdown Data by Type
4.1 Global CRM Customer Engagement Center (CEC) Platform Historic Market Size by Type (2017-2022)
4.2 Global CRM Customer Engagement Center (CEC) Platform Forecasted Market Size by Type (2023-2028)
5 CRM Customer Engagement Center (CEC) Platform Breakdown Data by Application
5.1 Global CRM Customer Engagement Center (CEC) Platform Historic Market Size by Application (2017-2022)
5.2 Global CRM Customer Engagement Center (CEC) Platform Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America CRM Customer Engagement Center (CEC) Platform Market Size (2017-2028)
6.2 North America CRM Customer Engagement Center (CEC) Platform Market Size by Type
6.2.1 North America CRM Customer Engagement Center (CEC) Platform Market Size by Type (2017-2022)
6.2.2 North America CRM Customer Engagement Center (CEC) Platform Market Size by Type (2023-2028)
6.2.3 North America CRM Customer Engagement Center (CEC) Platform Market Share by Type (2017-2028)
6.3 North America CRM Customer Engagement Center (CEC) Platform Market Size by Application
6.3.1 North America CRM Customer Engagement Center (CEC) Platform Market Size by Application (2017-2022)
6.3.2 North America CRM Customer Engagement Center (CEC) Platform Market Size by Application (2023-2028)
6.3.3 North America CRM Customer Engagement Center (CEC) Platform Market Share by Application (2017-2028)
6.4 North America CRM Customer Engagement Center (CEC) Platform Market Size by Country
6.4.1 North America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2017-2022)
6.4.2 North America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2023-2028)
6.4.3 United States
6.4.4 Canada
7 Europe
7.1 Europe CRM Customer Engagement Center (CEC) Platform Market Size (2017-2028)
7.2 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Type
7.2.1 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Type (2017-2022)
7.2.2 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Type (2023-2028)
7.2.3 Europe CRM Customer Engagement Center (CEC) Platform Market Share by Type (2017-2028)
7.3 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Application
7.3.1 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Application (2017-2022)
7.3.2 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Application (2023-2028)
7.3.3 Europe CRM Customer Engagement Center (CEC) Platform Market Share by Application (2017-2028)
7.4 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Country
7.4.1 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Country (2017-2022)
7.4.2 Europe CRM Customer Engagement Center (CEC) Platform Market Size by Country (2023-2028)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size (2017-2028)
8.2 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Type
8.2.1 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Type (2017-2022)
8.2.2 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Type (2023-2028)
8.2.3 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Share by Type (2017-2028)
8.3 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Application
8.3.1 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Application (2017-2022)
8.3.2 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Application (2023-2028)
8.3.3 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Share by Application (2017-2028)
8.4 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Region
8.4.1 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Region (2017-2022)
8.4.2 Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Region (2023-2028)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America CRM Customer Engagement Center (CEC) Platform Market Size (2017-2028)
9.2 Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Type
9.2.1 Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Type (2017-2022)
9.2.2 Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Type (2023-2028)
9.2.3 Latin America CRM Customer Engagement Center (CEC) Platform Market Share by Type (2017-2028)
9.3 Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Application
9.3.1 Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Application (2017-2022)
9.3.2 Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Application (2023-2028)
9.3.3 Latin America CRM Customer Engagement Center (CEC) Platform Market Share by Application (2017-2028)
9.4 Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Country
9.4.1 Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2017-2022)
9.4.2 Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2023-2028)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size (2017-2028)
10.2 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Type
10.2.1 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Type (2017-2022)
10.2.2 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Type (2023-2028)
10.2.3 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Share by Type (2017-2028)
10.3 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Application
10.3.1 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Application (2017-2022)
10.3.2 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Application (2023-2028)
10.3.3 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Share by Application (2017-2028)
10.4 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Country
10.4.1 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Country (2017-2022)
10.4.2 Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size by Country (2023-2028)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Zoho
11.1.1 Zoho Company Details
11.1.2 Zoho Business Overview
11.1.3 Zoho CRM Customer Engagement Center (CEC) Platform Introduction
11.1.4 Zoho Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.1.5 Zoho Recent Developments
11.2 Zendesk
11.2.1 Zendesk Company Details
11.2.2 Zendesk Business Overview
11.2.3 Zendesk CRM Customer Engagement Center (CEC) Platform Introduction
11.2.4 Zendesk Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.2.5 Zendesk Recent Developments
11.3 Freshworks
11.3.1 Freshworks Company Details
11.3.2 Freshworks Business Overview
11.3.3 Freshworks CRM Customer Engagement Center (CEC) Platform Introduction
11.3.4 Freshworks Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.3.5 Freshworks Recent Developments
11.4 Salesforce
11.4.1 Salesforce Company Details
11.4.2 Salesforce Business Overview
11.4.3 Salesforce CRM Customer Engagement Center (CEC) Platform Introduction
11.4.4 Salesforce Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.4.5 Salesforce Recent Developments
11.5 SugarCRM
11.5.1 SugarCRM Company Details
11.5.2 SugarCRM Business Overview
11.5.3 SugarCRM CRM Customer Engagement Center (CEC) Platform Introduction
11.5.4 SugarCRM Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.5.5 SugarCRM Recent Developments
11.6 Oracle
11.6.1 Oracle Company Details
11.6.2 Oracle Business Overview
11.6.3 Oracle CRM Customer Engagement Center (CEC) Platform Introduction
11.6.4 Oracle Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.6.5 Oracle Recent Developments
11.7 ServiceNow
11.7.1 ServiceNow Company Details
11.7.2 ServiceNow Business Overview
11.7.3 ServiceNow CRM Customer Engagement Center (CEC) Platform Introduction
11.7.4 ServiceNow Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.7.5 ServiceNow Recent Developments
11.8 Microsoft
11.8.1 Microsoft Company Details
11.8.2 Microsoft Business Overview
11.8.3 Microsoft CRM Customer Engagement Center (CEC) Platform Introduction
11.8.4 Microsoft Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.8.5 Microsoft Recent Developments
11.9 SAP
11.9.1 SAP Company Details
11.9.2 SAP Business Overview
11.9.3 SAP CRM Customer Engagement Center (CEC) Platform Introduction
11.9.4 SAP Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.9.5 SAP Recent Developments
11.10 Vtiger
11.10.1 Vtiger Company Details
11.10.2 Vtiger Business Overview
11.10.3 Vtiger CRM Customer Engagement Center (CEC) Platform Introduction
11.10.4 Vtiger Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.10.5 Vtiger Recent Developments
11.11 eGain
11.11.1 eGain Company Details
11.11.2 eGain Business Overview
11.11.3 eGain CRM Customer Engagement Center (CEC) Platform Introduction
11.11.4 eGain Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.11.5 eGain Recent Developments
11.12 Pega
11.12.1 Pega Company Details
11.12.2 Pega Business Overview
11.12.3 Pega CRM Customer Engagement Center (CEC) Platform Introduction
11.12.4 Pega Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.12.5 Pega Recent Developments
11.13 Verint Systems
11.13.1 Verint Systems Company Details
11.13.2 Verint Systems Business Overview
11.13.3 Verint Systems CRM Customer Engagement Center (CEC) Platform Introduction
11.13.4 Verint Systems Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.13.5 Verint Systems Recent Developments
11.14 Astute
11.14.1 Astute Company Details
11.14.2 Astute Business Overview
11.14.3 Astute CRM Customer Engagement Center (CEC) Platform Introduction
11.14.4 Astute Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.14.5 Astute Recent Developments
11.15 Creatio
11.15.1 Creatio Company Details
11.15.2 Creatio Business Overview
11.15.3 Creatio CRM Customer Engagement Center (CEC) Platform Introduction
11.15.4 Creatio Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.15.5 Creatio Recent Developments
11.16 CRMNEXT
11.16.1 CRMNEXT Company Details
11.16.2 CRMNEXT Business Overview
11.16.3 CRMNEXT CRM Customer Engagement Center (CEC) Platform Introduction
11.16.4 CRMNEXT Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.16.5 CRMNEXT Recent Developments
11.17 IFS
11.17.1 IFS Company Details
11.17.2 IFS Business Overview
11.17.3 IFS CRM Customer Engagement Center (CEC) Platform Introduction
11.17.4 IFS Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.17.5 IFS Recent Developments
11.18 Glia
11.18.1 Glia Company Details
11.18.2 Glia Business Overview
11.18.3 Glia CRM Customer Engagement Center (CEC) Platform Introduction
11.18.4 Glia Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.18.5 Glia Recent Developments
11.19 Ameyo
11.19.1 Ameyo Company Details
11.19.2 Ameyo Business Overview
11.19.3 Ameyo CRM Customer Engagement Center (CEC) Platform Introduction
11.19.4 Ameyo Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.19.5 Ameyo Recent Developments
11.20 Talisma
11.20.1 Talisma Company Details
11.20.2 Talisma Business Overview
11.20.3 Talisma CRM Customer Engagement Center (CEC) Platform Introduction
11.20.4 Talisma Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.20.5 Talisma Recent Developments
11.21 Kustomer
11.21.1 Kustomer Company Details
11.21.2 Kustomer Business Overview
11.21.3 Kustomer CRM Customer Engagement Center (CEC) Platform Introduction
11.21.4 Kustomer Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.21.5 Kustomer Recent Developments
11.22 Eudata
11.22.1 Eudata Company Details
11.22.2 Eudata Business Overview
11.22.3 Eudata CRM Customer Engagement Center (CEC) Platform Introduction
11.22.4 Eudata Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.22.5 Eudata Recent Developments
11.23 Appian
11.23.1 Appian Company Details
11.23.2 Appian Business Overview
11.23.3 Appian CRM Customer Engagement Center (CEC) Platform Introduction
11.23.4 Appian Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.23.5 Appian Recent Developments
11.24 Coheris
11.24.1 Coheris Company Details
11.24.2 Coheris Business Overview
11.24.3 Coheris CRM Customer Engagement Center (CEC) Platform Introduction
11.24.4 Coheris Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.24.5 Coheris Recent Developments
11.25 Gladly
11.25.1 Gladly Company Details
11.25.2 Gladly Business Overview
11.25.3 Gladly CRM Customer Engagement Center (CEC) Platform Introduction
11.25.4 Gladly Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
11.25.5 Gladly Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Author Details
13.3 Disclaimer
List of Tables
Table 1. Global CRM Customer Engagement Center (CEC) Platform Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of Cloud Based
Table 3. Key Players of On-premises
Table 4. Global CRM Customer Engagement Center (CEC) Platform Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 5. Global CRM Customer Engagement Center (CEC) Platform Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global CRM Customer Engagement Center (CEC) Platform Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global CRM Customer Engagement Center (CEC) Platform Market Share by Region (2017-2022)
Table 8. Global CRM Customer Engagement Center (CEC) Platform Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global CRM Customer Engagement Center (CEC) Platform Market Share by Region (2023-2028)
Table 10. CRM Customer Engagement Center (CEC) Platform Market Trends
Table 11. CRM Customer Engagement Center (CEC) Platform Market Drivers
Table 12. CRM Customer Engagement Center (CEC) Platform Market Challenges
Table 13. CRM Customer Engagement Center (CEC) Platform Market Restraints
Table 14. Global CRM Customer Engagement Center (CEC) Platform Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global CRM Customer Engagement Center (CEC) Platform Revenue Share by Players (2017-2022)
Table 16. Global Top CRM Customer Engagement Center (CEC) Platform by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CRM Customer Engagement Center (CEC) Platform as of 2021)
Table 17. Ranking of Global Top CRM Customer Engagement Center (CEC) Platform Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by CRM Customer Engagement Center (CEC) Platform Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players CRM Customer Engagement Center (CEC) Platform Product Solution and Service
Table 21. Date of Enter into CRM Customer Engagement Center (CEC) Platform Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global CRM Customer Engagement Center (CEC) Platform Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Type (2017-2022)
Table 25. Global CRM Customer Engagement Center (CEC) Platform Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global CRM Customer Engagement Center (CEC) Platform Revenue Market Share by Type (2023-2028)
Table 27. Global CRM Customer Engagement Center (CEC) Platform Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global CRM Customer Engagement Center (CEC) Platform Revenue Share by Application (2017-2022)
Table 29. Global CRM Customer Engagement Center (CEC) Platform Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global CRM Customer Engagement Center (CEC) Platform Revenue Share by Application (2023-2028)
Table 31. North America CRM Customer Engagement Center (CEC) Platform Market Size by Type (2017-2022) & (US$ Million)
Table 32. North America CRM Customer Engagement Center (CEC) Platform Market Size by Type (2023-2028) & (US$ Million)
Table 33. North America CRM Customer Engagement Center (CEC) Platform Market Size by Application (2017-2022) & (US$ Million)
Table 34. North America CRM Customer Engagement Center (CEC) Platform Market Size by Application (2023-2028) & (US$ Million)
Table 35. North America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2017-2022) & (US$ Million)
Table 36. North America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2023-2028) & (US$ Million)
Table 37. Europe CRM Customer Engagement Center (CEC) Platform Market Size by Type (2017-2022) & (US$ Million)
Table 38. Europe CRM Customer Engagement Center (CEC) Platform Market Size by Type (2023-2028) & (US$ Million)
Table 39. Europe CRM Customer Engagement Center (CEC) Platform Market Size by Application (2017-2022) & (US$ Million)
Table 40. Europe CRM Customer Engagement Center (CEC) Platform Market Size by Application (2023-2028) & (US$ Million)
Table 41. Europe CRM Customer Engagement Center (CEC) Platform Market Size by Country (2017-2022) & (US$ Million)
Table 42. Europe CRM Customer Engagement Center (CEC) Platform Market Size by Country (2023-2028) & (US$ Million)
Table 43. Asia Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Type (2017-2022) & (US$ Million)
Table 44. Asia Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Type (2023-2028) & (US$ Million)
Table 45. Asia Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Application (2017-2022) & (US$ Million)
Table 46. Asia Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Application (2023-2028) & (US$ Million)
Table 47. Asia Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Region (2017-2022) & (US$ Million)
Table 48. Asia Pacific CRM Customer Engagement Center (CEC) Platform Market Size by Region (2023-2028) & (US$ Million)
Table 49. Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Type (2017-2022) & (US$ Million)
Table 50. Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Type (2023-2028) & (US$ Million)
Table 51. Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Application (2017-2022) & (US$ Million)
Table 52. Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Application (2023-2028) & (US$ Million)
Table 53. Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2017-2022) & (US$ Million)
Table 54. Latin America CRM Customer Engagement Center (CEC) Platform Market Size by Country (2023-2028) & (US$ Million)
Table 55. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Market Size by Type (2017-2022) & (US$ Million)
Table 56. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Market Size by Type (2023-2028) & (US$ Million)
Table 57. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Market Size by Application (2017-2022) & (US$ Million)
Table 58. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Market Size by Application (2023-2028) & (US$ Million)
Table 59. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Market Size by Country (2017-2022) & (US$ Million)
Table 60. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Market Size by Country (2023-2028) & (US$ Million)
Table 61. Zoho Company Details
Table 62. Zoho Business Overview
Table 63. Zoho CRM Customer Engagement Center (CEC) Platform Product
Table 64. Zoho Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 65. Zoho Recent Developments
Table 66. Zendesk Company Details
Table 67. Zendesk Business Overview
Table 68. Zendesk CRM Customer Engagement Center (CEC) Platform Product
Table 69. Zendesk Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 70. Zendesk Recent Developments
Table 71. Freshworks Company Details
Table 72. Freshworks Business Overview
Table 73. Freshworks CRM Customer Engagement Center (CEC) Platform Product
Table 74. Freshworks Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 75. Freshworks Recent Developments
Table 76. Salesforce Company Details
Table 77. Salesforce Business Overview
Table 78. Salesforce CRM Customer Engagement Center (CEC) Platform Product
Table 79. Salesforce Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 80. Salesforce Recent Developments
Table 81. SugarCRM Company Details
Table 82. SugarCRM Business Overview
Table 83. SugarCRM CRM Customer Engagement Center (CEC) Platform Product
Table 84. SugarCRM Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 85. SugarCRM Recent Developments
Table 86. Oracle Company Details
Table 87. Oracle Business Overview
Table 88. Oracle CRM Customer Engagement Center (CEC) Platform Product
Table 89. Oracle Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 90. Oracle Recent Developments
Table 91. ServiceNow Company Details
Table 92. ServiceNow Business Overview
Table 93. ServiceNow CRM Customer Engagement Center (CEC) Platform Product
Table 94. ServiceNow Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 95. ServiceNow Recent Developments
Table 96. Microsoft Company Details
Table 97. Microsoft Business Overview
Table 98. Microsoft CRM Customer Engagement Center (CEC) Platform Product
Table 99. Microsoft Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 100. Microsoft Recent Developments
Table 101. SAP Company Details
Table 102. SAP Business Overview
Table 103. SAP CRM Customer Engagement Center (CEC) Platform Product
Table 104. SAP Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 105. SAP Recent Developments
Table 106. Vtiger Company Details
Table 107. Vtiger Business Overview
Table 108. Vtiger CRM Customer Engagement Center (CEC) Platform Product
Table 109. Vtiger Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 110. Vtiger Recent Developments
Table 111. eGain Company Details
Table 112. eGain Business Overview
Table 113. eGain CRM Customer Engagement Center (CEC) Platform Product
Table 114. eGain Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 115. eGain Recent Developments
Table 116. Pega Company Details
Table 117. Pega Business Overview
Table 118. Pega CRM Customer Engagement Center (CEC) Platform Product
Table 119. Pega Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 120. Pega Recent Developments
Table 121. Verint Systems Company Details
Table 122. Verint Systems Business Overview
Table 123. Verint Systems CRM Customer Engagement Center (CEC) Platform Product
Table 124. Verint Systems Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 125. Verint Systems Recent Developments
Table 126. Astute Company Details
Table 127. Astute Business Overview
Table 128. Astute CRM Customer Engagement Center (CEC) Platform Product
Table 129. Astute Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 130. Astute Recent Developments
Table 131. Creatio Company Details
Table 132. Creatio Business Overview
Table 133. Creatio CRM Customer Engagement Center (CEC) Platform Product
Table 134. Creatio Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 135. Creatio Recent Developments
Table 136. CRMNEXT Company Details
Table 137. CRMNEXT Business Overview
Table 138. CRMNEXT CRM Customer Engagement Center (CEC) Platform Product
Table 139. CRMNEXT Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 140. CRMNEXT Recent Developments
Table 141. IFS Company Details
Table 142. IFS Business Overview
Table 143. IFS CRM Customer Engagement Center (CEC) Platform Product
Table 144. IFS Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 145. IFS Recent Developments
Table 146. Glia Company Details
Table 147. Glia Business Overview
Table 148. Glia CRM Customer Engagement Center (CEC) Platform Product
Table 149. Glia Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 150. Glia Recent Developments
Table 151. Ameyo Company Details
Table 152. Ameyo Business Overview
Table 153. Ameyo CRM Customer Engagement Center (CEC) Platform Product
Table 154. Ameyo Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 155. Ameyo Recent Developments
Table 156. Talisma Company Details
Table 157. Talisma Business Overview
Table 158. Talisma CRM Customer Engagement Center (CEC) Platform Product
Table 159. Talisma Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 160. Talisma Recent Developments
Table 161. Kustomer Company Details
Table 162. Kustomer Business Overview
Table 163. Kustomer CRM Customer Engagement Center (CEC) Platform Product
Table 164. Kustomer Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 165. Kustomer Recent Developments
Table 166. Eudata Company Details
Table 167. Eudata Business Overview
Table 168. Eudata CRM Customer Engagement Center (CEC) Platform Product
Table 169. Eudata Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 170. Eudata Recent Developments
Table 171. Appian Company Details
Table 172. Appian Business Overview
Table 173. Appian CRM Customer Engagement Center (CEC) Platform Product
Table 174. Appian Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 175. Appian Recent Developments
Table 176. Coheris Company Details
Table 177. Coheris Business Overview
Table 178. Coheris CRM Customer Engagement Center (CEC) Platform Product
Table 179. Coheris Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 180. Coheris Recent Developments
Table 181. Gladly Company Details
Table 182. Gladly Business Overview
Table 183. Gladly CRM Customer Engagement Center (CEC) Platform Product
Table 184. Gladly Revenue in CRM Customer Engagement Center (CEC) Platform Business (2017-2022) & (US$ Million)
Table 185. Gladly Recent Developments
Table 186. Research Programs/Design for This Report
Table 187. Key Data Information from Secondary Sources
Table 188. Key Data Information from Primary Sources
List of Figures
Figure 1. Global CRM Customer Engagement Center (CEC) Platform Market Share by Type: 2021 VS 2028
Figure 2. Cloud Based Features
Figure 3. On-premises Features
Figure 4. Global CRM Customer Engagement Center (CEC) Platform Market Share by Application: 2021 VS 2028
Figure 5. SMEs Case Studies
Figure 6. Large Enterprises Case Studies
Figure 7. CRM Customer Engagement Center (CEC) Platform Report Years Considered
Figure 8. Global CRM Customer Engagement Center (CEC) Platform Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 9. Global CRM Customer Engagement Center (CEC) Platform Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 10. Global CRM Customer Engagement Center (CEC) Platform Market Share by Region: 2021 VS 2028
Figure 11. Global CRM Customer Engagement Center (CEC) Platform Market Share by Players in 2021
Figure 12. Global Top CRM Customer Engagement Center (CEC) Platform Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CRM Customer Engagement Center (CEC) Platform as of 2021)
Figure 13. The Top 10 and 5 Players Market Share by CRM Customer Engagement Center (CEC) Platform Revenue in 2021
Figure 14. North America CRM Customer Engagement Center (CEC) Platform Market Size YoY (2017-2028) & (US$ Million)
Figure 15. North America CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type (2017-2028)
Figure 16. North America CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application (2017-2028)
Figure 17. North America CRM Customer Engagement Center (CEC) Platform Market Size Share by Country (2017-2028)
Figure 18. United States CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 19. Canada CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 20. Europe CRM Customer Engagement Center (CEC) Platform Market Size YoY (2017-2028) & (US$ Million)
Figure 21. Europe CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type (2017-2028)
Figure 22. Europe CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application (2017-2028)
Figure 23. Europe CRM Customer Engagement Center (CEC) Platform Market Size Share by Country (2017-2028)
Figure 24. Germany CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. France CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. U.K. CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Italy CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Russia CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Nordic Countries CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Asia-Pacific CRM Customer Engagement Center (CEC) Platform Market Size YoY (2017-2028) & (US$ Million)
Figure 31. Asia Pacific CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type (2017-2028)
Figure 32. Asia Pacific CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application (2017-2028)
Figure 33. Asia Pacific CRM Customer Engagement Center (CEC) Platform Market Size Share by Region (2017-2028)
Figure 34. China CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Japan CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. South Korea CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Southeast Asia CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. India CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Australia CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
List of Figures
Figure 40. Latin America CRM Customer Engagement Center (CEC) Platform Market Size YoY (2017-2028) & (US$ Million)
Figure 41. Latin America CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type (2017-2028)
Figure 42. Latin America CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application (2017-2028)
Figure 43. Latin America CRM Customer Engagement Center (CEC) Platform Market Size Share by Country (2017-2028)
Figure 44. Mexico CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 45. Brazil CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 46. Middle East & Africa CRM Customer Engagement Center (CEC) Platform Market Size YoY (2017-2028) & (US$ Million)
Figure 47. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Type (2017-2028)
Figure 48. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Market Size Market Share by Application (2017-2028)
Figure 49. Middle East and Africa CRM Customer Engagement Center (CEC) Platform Market Size Share by Country (2017-2028)
Figure 50. Turkey CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 51. Saudi Arabia CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 52. UAE CRM Customer Engagement Center (CEC) Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 53. Zoho Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 54. Zendesk Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 55. Freshworks Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 56. Salesforce Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 57. SugarCRM Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 58. Oracle Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 59. ServiceNow Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 60. Microsoft Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 61. SAP Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 62. Vtiger Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 63. eGain Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 64. Pega Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 65. Verint Systems Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 66. Astute Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 67. Creatio Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 68. CRMNEXT Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 69. IFS Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 70. Glia Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 71. Ameyo Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 72. Talisma Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 73. Kustomer Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 74. Eudata Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 75. Appian Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 76. Coheris Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 77. Gladly Revenue Growth Rate in CRM Customer Engagement Center (CEC) Platform Business (2017-2022)
Figure 78. Bottom-up and Top-down Approaches for This Report
Figure 79. Data Triangulation
Figure 80. Key Executives Interviewed
