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Global Contact Center Industry Market Research Report 2022

  • 13 April 2022
  • ICT & Media
  • 126 Pages
  • Report code : 24WT-6994021

Contact Center Market

Global Contact Center Industry Market Research Report
1 Contact Center Introduction and Market Overview
1.1 Objectives of the Study
1.2 Definition of Contact Center
1.3 Contact Center Market Scope and Market Size Estimation
1.3.1 Market Concentration Ratio and Market Maturity Analysis
1.3.2 Global Contact Center Value ($) and Growth Rate from 2017-2027
1.4 Market Segmentation
1.4.1 Types of Contact Center
1.4.2 Applications of Contact Center
1.4.3 Research Regions
1.4.3.1 North America Contact Center Production Value ($) and Growth Rate (2017-2022)
1.4.3.2 Europe Contact Center Production Value ($) and Growth Rate (2017-2022)
1.4.3.3 China Contact Center Production Value ($) and Growth Rate (2017-2022)
1.4.3.4 Japan Contact Center Production Value ($) and Growth Rate (2017-2022)
1.4.3.5 Middle East & Africa Contact Center Production Value ($) and Growth Rate (2017-2022)
1.4.3.6 India Contact Center Production Value ($) and Growth Rate (2017-2022)
1.4.3.7 South America Contact Center Production Value ($) and Growth Rate (2017-2022)
1.5 Market Dynamics
1.5.1 Drivers
1.5.1.1 Emerging Countries of Contact Center
1.5.1.2 Growing Market of Contact Center
1.5.2 Limitations
1.5.3 Opportunities
1.6 Industry News and Policies by Regions
1.6.1 Industry News
1.6.2 Industry Policies

2 Industry Chain Analysis
2.1 Upstream Raw Material Suppliers of Contact Center Analysis
2.2 Major Players of Contact Center
2.2.1 Major Players Manufacturing Base and Market Share of Contact Center in 2021
2.2.2 Major Players Product Types in 2021
2.3 Contact Center Manufacturing Cost Structure Analysis
2.3.1 Production Process Analysis
2.3.2 Manufacturing Cost Structure of Contact Center
2.3.3 Raw Material Cost of Contact Center
2.3.4 Labor Cost of Contact Center
2.4 Market Channel Analysis of Contact Center
2.5 Major Downstream Buyers of Contact Center Analysis

3 Global Contact Center Market, by Type
3.1 Global Contact Center Value ($) and Market Share by Type (2017-2022)
3.2 Global Contact Center Production and Market Share by Type (2017-2022)
3.3 Global Contact Center Value ($) and Growth Rate by Type (2017-2022)
3.4 Global Contact Center Price Analysis by Type (2017-2022)

4 Contact Center Market, by Application
4.1 Global Contact Center Consumption and Market Share by Application (2017-2022)
4.2 Downstream Buyers by Application
4.3 Global Contact Center Consumption and Growth Rate by Application (2017-2022)

5 Global Contact Center Production, Value ($) by Region (2017-2022)
5.1 Global Contact Center Value ($) and Market Share by Region (2017-2022)
5.2 Global Contact Center Production and Market Share by Region (2017-2022)
5.3 Global Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.4 North America Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.5 Europe Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.6 China Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.7 Japan Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.8 Middle East & Africa Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.9 India Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.10 South America Contact Center Production, Value ($), Price and Gross Margin (2017-2022)

6 Global Contact Center Production, Consumption, Export, Import by Regions (2017-2022)
6.1 Global Contact Center Consumption by Regions (2017-2022)
6.2 North America Contact Center Production, Consumption, Export, Import (2017-2022)
6.3 Europe Contact Center Production, Consumption, Export, Import (2017-2022)
6.4 China Contact Center Production, Consumption, Export, Import (2017-2022)
6.5 Japan Contact Center Production, Consumption, Export, Import (2017-2022)
6.6 Middle East & Africa Contact Center Production, Consumption, Export, Import (2017-2022)
6.7 India Contact Center Production, Consumption, Export, Import (2017-2022)
6.8 South America Contact Center Production, Consumption, Export, Import (2017-2022)

7 Global Contact Center Market Status and SWOT Analysis by Regions
7.1 North America Contact Center Market Status and SWOT Analysis
7.2 Europe Contact Center Market Status and SWOT Analysis
7.3 China Contact Center Market Status and SWOT Analysis
7.4 Japan Contact Center Market Status and SWOT Analysis
7.5 Middle East & Africa Contact Center Market Status and SWOT Analysis
7.6 India Contact Center Market Status and SWOT Analysis
7.7 South America Contact Center Market Status and SWOT Analysis

8 Competitive Landscape
8.1 Competitive Profile
8.2 Alorica
8.2.1 Company Profiles
8.2.2 Contact Center Product Introduction
8.2.3 Alorica Production, Value ($), Price, Gross Margin 2017-2022E
8.2.4 Alorica Market Share of Contact Center Segmented by Region in 2021
8.3 Conduent
8.3.1 Company Profiles
8.3.2 Contact Center Product Introduction
8.3.3 Conduent Production, Value ($), Price, Gross Margin 2017-2022E
8.3.4 Conduent Market Share of Contact Center Segmented by Region in 2021
8.4 Teleperformance
8.4.1 Company Profiles
8.4.2 Contact Center Product Introduction
8.4.3 Teleperformance Production, Value ($), Price, Gross Margin 2017-2022E
8.4.4 Teleperformance Market Share of Contact Center Segmented by Region in 2021
8.5 Concentrix
8.5.1 Company Profiles
8.5.2 Contact Center Product Introduction
8.5.3 Concentrix Production, Value ($), Price, Gross Margin 2017-2022E
8.5.4 Concentrix Market Share of Contact Center Segmented by Region in 2021
8.6 Avaya Inc.
8.6.1 Company Profiles
8.6.2 Contact Center Product Introduction
8.6.3 Avaya Inc. Production, Value ($), Price, Gross Margin 2017-2022E
8.6.4 Avaya Inc. Market Share of Contact Center Segmented by Region in 2021
8.7 Genesys
8.7.1 Company Profiles
8.7.2 Contact Center Product Introduction
8.7.3 Genesys Production, Value ($), Price, Gross Margin 2017-2022E
8.7.4 Genesys Market Share of Contact Center Segmented by Region in 2021
8.8 Atento
8.8.1 Company Profiles
8.8.2 Contact Center Product Introduction
8.8.3 Atento Production, Value ($), Price, Gross Margin 2017-2022E
8.8.4 Atento Market Share of Contact Center Segmented by Region in 2021
8.9 Convergys (Stream)
8.9.1 Company Profiles
8.9.2 Contact Center Product Introduction
8.9.3 Convergys (Stream) Production, Value ($), Price, Gross Margin 2017-2022E
8.9.4 Convergys (Stream) Market Share of Contact Center Segmented by Region in 2021
8.10 Sykes Enterprises Inc.
8.10.1 Company Profiles
8.10.2 Contact Center Product Introduction
8.10.3 Sykes Enterprises Inc. Production, Value ($), Price, Gross Margin 2017-2022E
8.10.4 Sykes Enterprises Inc. Market Share of Contact Center Segmented by Region in 2021
8.11 Transcom
8.11.1 Company Profiles
8.11.2 Contact Center Product Introduction
8.11.3 Transcom Production, Value ($), Price, Gross Margin 2017-2022E
8.11.4 Transcom Market Share of Contact Center Segmented by Region in 2021
8.12 Arvato
8.12.1 Company Profiles
8.12.2 Contact Center Product Introduction
8.12.3 Arvato Production, Value ($), Price, Gross Margin 2017-2022E
8.12.4 Arvato Market Share of Contact Center Segmented by Region in 2021
8.13 Sitel Group
8.13.1 Company Profiles
8.13.2 Contact Center Product Introduction
8.13.3 Sitel Group Production, Value ($), Price, Gross Margin 2017-2022E
8.13.4 Sitel Group Market Share of Contact Center Segmented by Region in 2021
8.14 West Corporation
8.14.1 Company Profiles
8.14.2 Contact Center Product Introduction
8.14.3 West Corporation Production, Value ($), Price, Gross Margin 2017-2022E
8.14.4 West Corporation Market Share of Contact Center Segmented by Region in 2021
8.15 TeleTech Holdings Inc.
8.15.1 Company Profiles
8.15.2 Contact Center Product Introduction
8.15.3 TeleTech Holdings Inc. Production, Value ($), Price, Gross Margin 2017-2022E
8.15.4 TeleTech Holdings Inc. Market Share of Contact Center Segmented by Region in 2021

9 Global Contact Center Market Analysis and Forecast by Type and Application
9.1 Global Contact Center Market Value ($) & Volume Forecast, by Type (2022-2027)
9.1.1 Voice-based Market Value ($) and Volume Forecast (2022-2027)
9.1.2 Text-based Market Value ($) and Volume Forecast (2022-2027)
9.1.3 Social media-based Market Value ($) and Volume Forecast (2022-2027)
9.2 Global Contact Center Market Value ($) & Volume Forecast, by Application (2022-2027)
9.2.1 Telecommunication Market Value ($) and Volume Forecast (2022-2027)
9.2.2 Travel Market Value ($) and Volume Forecast (2022-2027)
9.2.3 Tech and consumer Market Value ($) and Volume Forecast (2022-2027)
9.2.4 BFSI Market Value ($) and Volume Forecast (2022-2027)

10 Contact Center Market Analysis and Forecast by Region
10.1 North America Market Value ($) and Consumption Forecast (2022-2027)
10.2 Europe Market Value ($) and Consumption Forecast (2022-2027)
10.3 China Market Value ($) and Consumption Forecast (2022-2027)
10.4 Japan Market Value ($) and Consumption Forecast (2022-2027)
10.5 Middle East & Africa Market Value ($) and Consumption Forecast (2022-2027)
10.6 India Market Value ($) and Consumption Forecast (2022-2027)
10.7 South America Market Value ($) and Consumption Forecast (2022-2027)

11 New Project Feasibility Analysis
11.1 Industry Barriers and New Entrants SWOT Analysis
11.2 Analysis and Suggestions on New Project Investment

12 Research Finding and Conclusion

13 Appendix
13.1 Discussion Guide
13.2 Knowledge Store: Maia Subscription Portal
13.3 Research Data Source
13.4 Research Assumptions and Acronyms Used

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List of Tables and Figures

Figure Product Picture of Contact Center
Table Product Specification of Contact Center
Figure Market Concentration Ratio and Market Maturity Analysis of Contact Center
Figure Global Contact Center Value ($) and Growth Rate from 2017-2027
Table Different Types of Contact Center
Figure Global Contact Center Value ($) Segment by Type from 2017-2022
Figure Voice-based Picture
Figure Text-based Picture
Figure Social media-based Picture
Table Different Applications of Contact Center
Figure Global Contact Center Value ($) Segment by Applications from 2017-2022
Figure Telecommunication Picture
Figure Travel Picture
Figure Tech and consumer Picture
Figure BFSI Picture
Table Research Regions of Contact Center
Figure North America Contact Center Production Value ($) and Growth Rate (2017-2022)
Figure Europe Contact Center Production Value ($) and Growth Rate (2017-2022)
Table China Contact Center Production Value ($) and Growth Rate (2017-2022)
Table Japan Contact Center Production Value ($) and Growth Rate (2017-2022)
Table Middle East & Africa Contact Center Production Value ($) and Growth Rate (2017-2022)
Table India Contact Center Production Value ($) and Growth Rate (2017-2022)
Table South America Contact Center Production Value ($) and Growth Rate (2017-2022)
Table Emerging Countries of Contact Center
Table Growing Market of Contact Center
Figure Industry Chain Analysis of Contact Center
Table Upstream Raw Material Suppliers of Contact Center with Contact Information
Table Major Players Manufacturing Base and Market Share ($) of Contact Center in 2021
Table Major Players Contact Center Product Types in 2021
Figure Production Process of Contact Center
Figure Manufacturing Cost Structure of Contact Center
Figure Channel Status of Contact Center
Table Major Distributors of Contact Center with Contact Information
Table Major Downstream Buyers of Contact Center with Contact Information
Table Global Contact Center Value ($) by Type (2017-2022)
Table Global Contact Center Value ($) Share by Type (2017-2022)
Figure Global Contact Center Value ($) Share by Type (2017-2022)
Table Global Contact Center Production by Type (2017-2022)
Table Global Contact Center Production Share by Type (2017-2022)
Figure Global Contact Center Production Share by Type (2017-2022)
Figure Global Contact Center Value ($) and Growth Rate of Voice-based
Figure Global Contact Center Value ($) and Growth Rate of Text-based
Figure Global Contact Center Value ($) and Growth Rate of Social media-based
Table Global Contact Center Price by Type (2017-2022)
Table Global Contact Center Consumption by Application (2017-2022)
Table Global Contact Center Consumption Market Share by Application (2017-2022)
Figure Global Contact Center Consumption Market Share by Application (2017-2022)
Table Downstream Buyers Introduction by Application
Figure Global Contact Center Consumption and Growth Rate of Telecommunication (2017-2022)
Figure Global Contact Center Consumption and Growth Rate of Travel (2017-2022)
Figure Global Contact Center Consumption and Growth Rate of Tech and consumer (2017-2022)
Figure Global Contact Center Consumption and Growth Rate of BFSI (2017-2022)
Table Global Contact Center Value ($) by Region (2017-2022)
Table Global Contact Center Value ($) Market Share by Region (2017-2022)
Figure Global Contact Center Value ($) Market Share by Region (2017-2022)
Table Global Contact Center Production by Region (2017-2022)
Table Global Contact Center Production Market Share by Region (2017-2022)
Figure Global Contact Center Production Market Share by Region (2017-2022)
Table Global Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
Table North America Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
Table Europe Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
Table China Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
Table Japan Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
Table Middle East & Africa Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
Table India Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
Table South America Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
Table Global Contact Center Consumption by Regions (2017-2022)
Figure Global Contact Center Consumption Share by Regions (2017-2022)
Table North America Contact Center Production, Consumption, Export, Import (2017-2022)
Table Europe Contact Center Production, Consumption, Export, Import (2017-2022)
Table China Contact Center Production, Consumption, Export, Import (2017-2022)
Table Japan Contact Center Production, Consumption, Export, Import (2017-2022)
Table Middle East & Africa Contact Center Production, Consumption, Export, Import (2017-2022)
Table India Contact Center Production, Consumption, Export, Import (2017-2022)
Table South America Contact Center Production, Consumption, Export, Import (2017-2022)
Figure North America Contact Center Production and Growth Rate Analysis
Figure North America Contact Center Consumption and Growth Rate Analysis
Figure North America Contact Center SWOT Analysis
Figure Europe Contact Center Production and Growth Rate Analysis
Figure Europe Contact Center Consumption and Growth Rate Analysis
Figure Europe Contact Center SWOT Analysis
Figure China Contact Center Production and Growth Rate Analysis
Figure China Contact Center Consumption and Growth Rate Analysis
Figure China Contact Center SWOT Analysis
Figure Japan Contact Center Production and Growth Rate Analysis
Figure Japan Contact Center Consumption and Growth Rate Analysis
Figure Japan Contact Center SWOT Analysis
Figure Middle East & Africa Contact Center Production and Growth Rate Analysis
Figure Middle East & Africa Contact Center Consumption and Growth Rate Analysis
Figure Middle East & Africa Contact Center SWOT Analysis
Figure India Contact Center Production and Growth Rate Analysis
Figure India Contact Center Consumption and Growth Rate Analysis
Figure India Contact Center SWOT Analysis
Figure South America Contact Center Production and Growth Rate Analysis
Figure South America Contact Center Consumption and Growth Rate Analysis
Figure South America Contact Center SWOT Analysis
Figure Top 3 Market Share of Contact Center Companies
Figure Top 6 Market Share of Contact Center Companies
Table Mergers, Acquisitions and Expansion Analysis
Table Company Profiles
Table Product Introduction
Table Alorica Production, Value ($), Price, Gross Margin 2017-2022E
Figure Alorica Production and Growth Rate
Figure Alorica Value ($) Market Share 2017-2022E
Figure Alorica Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table Conduent Production, Value ($), Price, Gross Margin 2017-2022E
Figure Conduent Production and Growth Rate
Figure Conduent Value ($) Market Share 2017-2022E
Figure Conduent Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table Teleperformance Production, Value ($), Price, Gross Margin 2017-2022E
Figure Teleperformance Production and Growth Rate
Figure Teleperformance Value ($) Market Share 2017-2022E
Figure Teleperformance Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table Concentrix Production, Value ($), Price, Gross Margin 2017-2022E
Figure Concentrix Production and Growth Rate
Figure Concentrix Value ($) Market Share 2017-2022E
Figure Concentrix Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table Avaya Inc. Production, Value ($), Price, Gross Margin 2017-2022E
Figure Avaya Inc. Production and Growth Rate
Figure Avaya Inc. Value ($) Market Share 2017-2022E
Figure Avaya Inc. Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table Genesys Production, Value ($), Price, Gross Margin 2017-2022E
Figure Genesys Production and Growth Rate
Figure Genesys Value ($) Market Share 2017-2022E
Figure Genesys Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table Atento Production, Value ($), Price, Gross Margin 2017-2022E
Figure Atento Production and Growth Rate
Figure Atento Value ($) Market Share 2017-2022E
Figure Atento Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table Convergys (Stream) Production, Value ($), Price, Gross Margin 2017-2022E
Figure Convergys (Stream) Production and Growth Rate
Figure Convergys (Stream) Value ($) Market Share 2017-2022E
Figure Convergys (Stream) Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table Sykes Enterprises Inc. Production, Value ($), Price, Gross Margin 2017-2022E
Figure Sykes Enterprises Inc. Production and Growth Rate
Figure Sykes Enterprises Inc. Value ($) Market Share 2017-2022E
Figure Sykes Enterprises Inc. Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table Transcom Production, Value ($), Price, Gross Margin 2017-2022E
Figure Transcom Production and Growth Rate
Figure Transcom Value ($) Market Share 2017-2022E
Figure Transcom Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table Arvato Production, Value ($), Price, Gross Margin 2017-2022E
Figure Arvato Production and Growth Rate
Figure Arvato Value ($) Market Share 2017-2022E
Figure Arvato Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table Sitel Group Production, Value ($), Price, Gross Margin 2017-2022E
Figure Sitel Group Production and Growth Rate
Figure Sitel Group Value ($) Market Share 2017-2022E
Figure Sitel Group Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table West Corporation Production, Value ($), Price, Gross Margin 2017-2022E
Figure West Corporation Production and Growth Rate
Figure West Corporation Value ($) Market Share 2017-2022E
Figure West Corporation Market Share of Contact Center Segmented by Region in 2021
Table Company Profiles
Table Product Introduction
Table TeleTech Holdings Inc. Production, Value ($), Price, Gross Margin 2017-2022E
Figure TeleTech Holdings Inc. Production and Growth Rate
Figure TeleTech Holdings Inc. Value ($) Market Share 2017-2022E
Figure TeleTech Holdings Inc. Market Share of Contact Center Segmented by Region in 2021
Table Global Contact Center Market Value ($) Forecast, by Type
Table Global Contact Center Market Volume Forecast, by Type
Figure Global Contact Center Market Value ($) and Growth Rate Forecast of Voice-based (2022-2027)
Figure Global Contact Center Market Volume and Growth Rate Forecast of Voice-based (2022-2027)
Figure Global Contact Center Market Value ($) and Growth Rate Forecast of Text-based (2022-2027)
Figure Global Contact Center Market Volume and Growth Rate Forecast of Text-based (2022-2027)
Figure Global Contact Center Market Value ($) and Growth Rate Forecast of Social media-based (2022-2027)
Figure Global Contact Center Market Volume and Growth Rate Forecast of Social media-based (2022-2027)
Table Global Market Value ($) Forecast by Application (2022-2027)
Table Global Market Volume Forecast by Application (2022-2027)
Figure Global Contact Center Consumption and Growth Rate of Telecommunication (2017-2022)
Figure Global Contact Center Consumption and Growth Rate of Travel (2017-2022)
Figure Global Contact Center Consumption and Growth Rate of Tech and consumer (2017-2022)
Figure Global Contact Center Consumption and Growth Rate of BFSI (2017-2022)
Figure Market Value ($) and Growth Rate Forecast of BFSI (2022-2027)
Figure Market Volume and Growth Rate Forecast of BFSI (2022-2027)
Figure North America Market Value ($) and Growth Rate Forecast (2022-2027)
Table North America Consumption and Growth Rate Forecast (2022-2027)
Figure Europe Market Value ($) and Growth Rate Forecast (2022-2027)
Table Europe Consumption and Growth Rate Forecast (2022-2027)
Figure China Market Value ($) and Growth Rate Forecast (2022-2027)
Table China Consumption and Growth Rate Forecast (2022-2027)
Figure Japan Market Value ($) and Growth Rate Forecast (2022-2027)
Table Japan Consumption and Growth Rate Forecast (2022-2027)
Figure Middle East & Africa Market Value ($) and Growth Rate Forecast (2022-2027)
Table Middle East & Africa Consumption and Growth Rate Forecast (2022-2027)
Figure India Market Value ($) and Growth Rate Forecast (2022-2027)
Table India Consumption and Growth Rate Forecast (2022-2027)
Figure South America Market Value ($) and Growth Rate Forecast (2022-2027)
Table South America Consumption and Growth Rate Forecast (2022-2027)
Figure Industry Resource/Technology/Labor Importance Analysis
Table New Entrants SWOT Analysis
Table New Project Analysis of Investment Recovery

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