Backoffice Workforce Management Market
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Backoffice Workforce Management Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Operation Visualizer
1.2.3 Performance Management
1.2.4 Back-Office Optimization
1.2.5 Robotic Process Automation
1.2.6 Desktop & Process Analytics
1.2.7 Others
1.3 Market by Application
1.3.1 Global Backoffice Workforce Management Market Share by Application: 2018 VS 2022 VS 2029
1.3.2 IT & Telecommunication
1.3.3 Retail & E-commerce
1.3.4 Transportation
1.3.5 Government
1.3.6 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Backoffice Workforce Management Market Perspective (2018-2029)
2.2 Backoffice Workforce Management Growth Trends by Region
2.2.1 Backoffice Workforce Management Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Backoffice Workforce Management Historic Market Size by Region (2018-2023)
2.2.3 Backoffice Workforce Management Forecasted Market Size by Region (2024-2029)
2.3 Backoffice Workforce Management Market Dynamics
2.3.1 Backoffice Workforce Management Industry Trends
2.3.2 Backoffice Workforce Management Market Drivers
2.3.3 Backoffice Workforce Management Market Challenges
2.3.4 Backoffice Workforce Management Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Backoffice Workforce Management Players by Revenue
3.1.1 Global Top Backoffice Workforce Management Players by Revenue (2018-2023)
3.1.2 Global Backoffice Workforce Management Revenue Market Share by Players (2018-2023)
3.2 Global Backoffice Workforce Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Backoffice Workforce Management Revenue
3.4 Global Backoffice Workforce Management Market Concentration Ratio
3.4.1 Global Backoffice Workforce Management Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Backoffice Workforce Management Revenue in 2022
3.5 Backoffice Workforce Management Key Players Head office and Area Served
3.6 Key Players Backoffice Workforce Management Product Solution and Service
3.7 Date of Enter into Backoffice Workforce Management Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Backoffice Workforce Management Breakdown Data by Type
4.1 Global Backoffice Workforce Management Historic Market Size by Type (2018-2023)
4.2 Global Backoffice Workforce Management Forecasted Market Size by Type (2024-2029)
5 Backoffice Workforce Management Breakdown Data by Application
5.1 Global Backoffice Workforce Management Historic Market Size by Application (2018-2023)
5.2 Global Backoffice Workforce Management Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Backoffice Workforce Management Market Size (2018-2029)
6.2 North America Backoffice Workforce Management Market Size by Country (2018-2023)
6.3 North America Backoffice Workforce Management Market Size by Country (2024-2029)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Backoffice Workforce Management Market Size (2018-2029)
7.2 Europe Backoffice Workforce Management Market Size by Country (2018-2023)
7.3 Europe Backoffice Workforce Management Market Size by Country (2024-2029)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Backoffice Workforce Management Market Size (2018-2029)
8.2 Asia-Pacific Backoffice Workforce Management Market Size by Country (2018-2023)
8.3 Asia-Pacific Backoffice Workforce Management Market Size by Country (2024-2029)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Backoffice Workforce Management Market Size (2018-2029)
9.2 Latin America Backoffice Workforce Management Market Size by Country (2018-2023)
9.3 Latin America Backoffice Workforce Management Market Size by Country (2024-2029)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Backoffice Workforce Management Market Size (2018-2029)
10.2 Middle East & Africa Backoffice Workforce Management Market Size by Country (2018-2023)
10.3 Middle East & Africa Backoffice Workforce Management Market Size by Country (2024-2029)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Monet Software
11.1.1 Monet Software Company Detail
11.1.2 Monet Software Business Overview
11.1.3 Monet Software Backoffice Workforce Management Introduction
11.1.4 Monet Software Revenue in Backoffice Workforce Management Business (2018-2023)
11.1.5 Monet Software Recent Development
11.2 Verint System Inc
11.2.1 Verint System Inc Company Detail
11.2.2 Verint System Inc Business Overview
11.2.3 Verint System Inc Backoffice Workforce Management Introduction
11.2.4 Verint System Inc Revenue in Backoffice Workforce Management Business (2018-2023)
11.2.5 Verint System Inc Recent Development
11.3 ActoiveOps Limited
11.3.1 ActoiveOps Limited Company Detail
11.3.2 ActoiveOps Limited Business Overview
11.3.3 ActoiveOps Limited Backoffice Workforce Management Introduction
11.3.4 ActoiveOps Limited Revenue in Backoffice Workforce Management Business (2018-2023)
11.3.5 ActoiveOps Limited Recent Development
11.4 Calabrio
11.4.1 Calabrio Company Detail
11.4.2 Calabrio Business Overview
11.4.3 Calabrio Backoffice Workforce Management Introduction
11.4.4 Calabrio Revenue in Backoffice Workforce Management Business (2018-2023)
11.4.5 Calabrio Recent Development
11.5 Aspect Software
11.5.1 Aspect Software Company Detail
11.5.2 Aspect Software Business Overview
11.5.3 Aspect Software Backoffice Workforce Management Introduction
11.5.4 Aspect Software Revenue in Backoffice Workforce Management Business (2018-2023)
11.5.5 Aspect Software Recent Development
11.6 Cicero Inc
11.6.1 Cicero Inc Company Detail
11.6.2 Cicero Inc Business Overview
11.6.3 Cicero Inc Backoffice Workforce Management Introduction
11.6.4 Cicero Inc Revenue in Backoffice Workforce Management Business (2018-2023)
11.6.5 Cicero Inc Recent Development
11.7 Teleopti
11.7.1 Teleopti Company Detail
11.7.2 Teleopti Business Overview
11.7.3 Teleopti Backoffice Workforce Management Introduction
11.7.4 Teleopti Revenue in Backoffice Workforce Management Business (2018-2023)
11.7.5 Teleopti Recent Development
11.8 Intradiem
11.8.1 Intradiem Company Detail
11.8.2 Intradiem Business Overview
11.8.3 Intradiem Backoffice Workforce Management Introduction
11.8.4 Intradiem Revenue in Backoffice Workforce Management Business (2018-2023)
11.8.5 Intradiem Recent Development
11.9 Genesys
11.9.1 Genesys Company Detail
11.9.2 Genesys Business Overview
11.9.3 Genesys Backoffice Workforce Management Introduction
11.9.4 Genesys Revenue in Backoffice Workforce Management Business (2018-2023)
11.9.5 Genesys Recent Development
11.10 NICE
11.10.1 NICE Company Detail
11.10.2 NICE Business Overview
11.10.3 NICE Backoffice Workforce Management Introduction
11.10.4 NICE Revenue in Backoffice Workforce Management Business (2018-2023)
11.10.5 NICE Recent Development
11.11 Monet Software
11.11.1 Monet Software Company Detail
11.11.2 Monet Software Business Overview
11.11.3 Monet Software Backoffice Workforce Management Introduction
11.11.4 Monet Software Revenue in Backoffice Workforce Management Business (2018-2023)
11.11.5 Monet Software Recent Development
11.12 Burnie Group
11.12.1 Burnie Group Company Detail
11.12.2 Burnie Group Business Overview
11.12.3 Burnie Group Backoffice Workforce Management Introduction
11.12.4 Burnie Group Revenue in Backoffice Workforce Management Business (2018-2023)
11.12.5 Burnie Group Recent Development
11.13 Verint Systems
11.13.1 Verint Systems Company Detail
11.13.2 Verint Systems Business Overview
11.13.3 Verint Systems Backoffice Workforce Management Introduction
11.13.4 Verint Systems Revenue in Backoffice Workforce Management Business (2018-2023)
11.13.5 Verint Systems Recent Development
11.14 Leaf Group
11.14.1 Leaf Group Company Detail
11.14.2 Leaf Group Business Overview
11.14.3 Leaf Group Backoffice Workforce Management Introduction
11.14.4 Leaf Group Revenue in Backoffice Workforce Management Business (2018-2023)
11.14.5 Leaf Group Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Backoffice Workforce Management Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Operation Visualizer
Table 3. Key Players of Performance Management
Table 4. Key Players of Back-Office Optimization
Table 5. Key Players of Robotic Process Automation
Table 6. Key Players of Desktop & Process Analytics
Table 7. Key Players of Others
Table 8. Global Backoffice Workforce Management Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 9. Global Backoffice Workforce Management Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 10. Global Backoffice Workforce Management Market Size by Region (2018-2023) & (US$ Million)
Table 11. Global Backoffice Workforce Management Market Share by Region (2018-2023)
Table 12. Global Backoffice Workforce Management Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 13. Global Backoffice Workforce Management Market Share by Region (2024-2029)
Table 14. Backoffice Workforce Management Market Trends
Table 15. Backoffice Workforce Management Market Drivers
Table 16. Backoffice Workforce Management Market Challenges
Table 17. Backoffice Workforce Management Market Restraints
Table 18. Global Backoffice Workforce Management Revenue by Players (2018-2023) & (US$ Million)
Table 19. Global Backoffice Workforce Management Market Share by Players (2018-2023)
Table 20. Global Top Backoffice Workforce Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Backoffice Workforce Management as of 2022)
Table 21. Ranking of Global Top Backoffice Workforce Management Companies by Revenue (US$ Million) in 2022
Table 22. Global 5 Largest Players Market Share by Backoffice Workforce Management Revenue (CR5 and HHI) & (2018-2023)
Table 23. Key Players Headquarters and Area Served
Table 24. Key Players Backoffice Workforce Management Product Solution and Service
Table 25. Date of Enter into Backoffice Workforce Management Market
Table 26. Mergers & Acquisitions, Expansion Plans
Table 27. Global Backoffice Workforce Management Market Size by Type (2018-2023) & (US$ Million)
Table 28. Global Backoffice Workforce Management Revenue Market Share by Type (2018-2023)
Table 29. Global Backoffice Workforce Management Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 30. Global Backoffice Workforce Management Revenue Market Share by Type (2024-2029)
Table 31. Global Backoffice Workforce Management Market Size by Application (2018-2023) & (US$ Million)
Table 32. Global Backoffice Workforce Management Revenue Market Share by Application (2018-2023)
Table 33. Global Backoffice Workforce Management Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 34. Global Backoffice Workforce Management Revenue Market Share by Application (2024-2029)
Table 35. North America Backoffice Workforce Management Market Size by Country (2018-2023) & (US$ Million)
Table 36. North America Backoffice Workforce Management Market Size by Country (2024-2029) & (US$ Million)
Table 37. Europe Backoffice Workforce Management Market Size by Country (2018-2023) & (US$ Million)
Table 38. Europe Backoffice Workforce Management Market Size by Country (2024-2029) & (US$ Million)
Table 39. Asia-Pacific Backoffice Workforce Management Market Size by Region (2018-2023) & (US$ Million)
Table 40. Asia-Pacific Backoffice Workforce Management Market Size by Region (2024-2029) & (US$ Million)
Table 41. Latin America Backoffice Workforce Management Market Size by Country (2018-2023) & (US$ Million)
Table 42. Latin America Backoffice Workforce Management Market Size by Country (2024-2029) & (US$ Million)
Table 43. Middle East & Africa Backoffice Workforce Management Market Size by Country (2018-2023) & (US$ Million)
Table 44. Middle East & Africa Backoffice Workforce Management Market Size by Country (2024-2029) & (US$ Million)
Table 45. Monet Software Company Detail
Table 46. Monet Software Business Overview
Table 47. Monet Software Backoffice Workforce Management Product
Table 48. Monet Software Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 49. Monet Software Recent Development
Table 50. Verint System Inc Company Detail
Table 51. Verint System Inc Business Overview
Table 52. Verint System Inc Backoffice Workforce Management Product
Table 53. Verint System Inc Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 54. Verint System Inc Recent Development
Table 55. ActoiveOps Limited Company Detail
Table 56. ActoiveOps Limited Business Overview
Table 57. ActoiveOps Limited Backoffice Workforce Management Product
Table 58. ActoiveOps Limited Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 59. ActoiveOps Limited Recent Development
Table 60. Calabrio Company Detail
Table 61. Calabrio Business Overview
Table 62. Calabrio Backoffice Workforce Management Product
Table 63. Calabrio Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 64. Calabrio Recent Development
Table 65. Aspect Software Company Detail
Table 66. Aspect Software Business Overview
Table 67. Aspect Software Backoffice Workforce Management Product
Table 68. Aspect Software Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 69. Aspect Software Recent Development
Table 70. Cicero Inc Company Detail
Table 71. Cicero Inc Business Overview
Table 72. Cicero Inc Backoffice Workforce Management Product
Table 73. Cicero Inc Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 74. Cicero Inc Recent Development
Table 75. Teleopti Company Detail
Table 76. Teleopti Business Overview
Table 77. Teleopti Backoffice Workforce Management Product
Table 78. Teleopti Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 79. Teleopti Recent Development
Table 80. Intradiem Company Detail
Table 81. Intradiem Business Overview
Table 82. Intradiem Backoffice Workforce Management Product
Table 83. Intradiem Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 84. Intradiem Recent Development
Table 85. Genesys Company Detail
Table 86. Genesys Business Overview
Table 87. Genesys Backoffice Workforce Management Product
Table 88. Genesys Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 89. Genesys Recent Development
Table 90. NICE Company Detail
Table 91. NICE Business Overview
Table 92. NICE Backoffice Workforce Management Product
Table 93. NICE Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 94. NICE Recent Development
Table 95. Monet Software Company Detail
Table 96. Monet Software Business Overview
Table 97. Monet Software Backoffice Workforce ManagementProduct
Table 98. Monet Software Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 99. Monet Software Recent Development
Table 100. Burnie Group Company Detail
Table 101. Burnie Group Business Overview
Table 102. Burnie Group Backoffice Workforce ManagementProduct
Table 103. Burnie Group Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 104. Burnie Group Recent Development
Table 105. Verint Systems Company Detail
Table 106. Verint Systems Business Overview
Table 107. Verint Systems Backoffice Workforce ManagementProduct
Table 108. Verint Systems Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 109. Verint Systems Recent Development
Table 110. Leaf Group Company Detail
Table 111. Leaf Group Business Overview
Table 112. Leaf Group Backoffice Workforce ManagementProduct
Table 113. Leaf Group Revenue in Backoffice Workforce Management Business (2018-2023) & (US$ Million)
Table 114. Leaf Group Recent Development
Table 115. Research Programs/Design for This Report
Table 116. Key Data Information from Secondary Sources
Table 117. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Backoffice Workforce Management Market Share by Type: 2022 VS 2029
Figure 2. Operation Visualizer Features
Figure 3. Performance Management Features
Figure 4. Back-Office Optimization Features
Figure 5. Robotic Process Automation Features
Figure 6. Desktop & Process Analytics Features
Figure 7. Others Features
Figure 8. Global Backoffice Workforce Management Market Share by Application in 2022 & 2029
Figure 9. IT & Telecommunication Case Studies
Figure 10. Retail & E-commerce Case Studies
Figure 11. Transportation Case Studies
Figure 12. Government Case Studies
Figure 13. Others Case Studies
Figure 14. Backoffice Workforce Management Report Years Considered
Figure 15. Global Backoffice Workforce Management Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 16. Global Backoffice Workforce Management Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 17. Global Backoffice Workforce Management Market Share by Region: 2022 VS 2029
Figure 18. Global Backoffice Workforce Management Market Share by Players in 2022
Figure 19. Global Top Backoffice Workforce Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Backoffice Workforce Management as of 2022)
Figure 20. The Top 10 and 5 Players Market Share by Backoffice Workforce Management Revenue in 2022
Figure 21. North America Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 22. North America Backoffice Workforce Management Market Share by Country (2018-2029)
Figure 23. United States Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 24. Canada Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 25. Europe Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 26. Europe Backoffice Workforce Management Market Share by Country (2018-2029)
Figure 27. Germany Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. France Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 29. U.K. Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 30. Italy Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 31. Russia Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. Nordic Countries Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 33. Asia-Pacific Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 34. Asia-Pacific Backoffice Workforce Management Market Share by Region (2018-2029)
Figure 35. China Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. Japan Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 37. South Korea Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 38. Southeast Asia Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 39. India Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. Australia Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 41. Latin America Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 42. Latin America Backoffice Workforce Management Market Share by Country (2018-2029)
Figure 43. Mexico Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 44. Brazil Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 45. Middle East & Africa Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 46. Middle East & Africa Backoffice Workforce Management Market Share by Country (2018-2029)
Figure 47. Turkey Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 48. Saudi Arabia Backoffice Workforce Management Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 49. Monet Software Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 50. Verint System Inc Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 51. ActoiveOps Limited Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 52. Calabrio Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 53. Aspect Software Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 54. Cicero Inc Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 55. Teleopti Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 56. Intradiem Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 57. Genesys Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 58. NICE Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 59. Monet Software Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 60. Burnie Group Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 61. Verint Systems Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 62. Leaf Group Revenue Growth Rate in Backoffice Workforce Management Business (2018-2023)
Figure 63. Bottom-up and Top-down Approaches for This Report
Figure 64. Data Triangulation
Figure 65. Key Executives Interviewed
Industry Market Size
