Outsourced Customer Support Services Market
Table of Contents
1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Outsourced Customer Support Services
1.2 Key Market Segments
1.2.1 Outsourced Customer Support Services Segment by Type
1.2.2 Outsourced Customer Support Services Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Outsourced Customer Support Services Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Outsourced Customer Support Services Market Competitive Landscape
3.1 Global Outsourced Customer Support Services Revenue Market Share by Company (2019-2024)
3.2 Outsourced Customer Support Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Outsourced Customer Support Services Market Size Sites, Area Served, Product Type
3.4 Outsourced Customer Support Services Market Competitive Situation and Trends
3.4.1 Outsourced Customer Support Services Market Concentration Rate
3.4.2 Global 5 and 10 Largest Outsourced Customer Support Services Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Outsourced Customer Support Services Value Chain Analysis
4.1 Outsourced Customer Support Services Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Outsourced Customer Support Services Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Outsourced Customer Support Services Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Outsourced Customer Support Services Market Size Market Share by Type (2019-2024)
6.3 Global Outsourced Customer Support Services Market Size Growth Rate by Type (2019-2024)
7 Outsourced Customer Support Services Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Outsourced Customer Support Services Market Size (M USD) by Application (2019-2024)
7.3 Global Outsourced Customer Support Services Market Size Growth Rate by Application (2019-2024)
8 Outsourced Customer Support Services Market Segmentation by Region
8.1 Global Outsourced Customer Support Services Market Size by Region
8.1.1 Global Outsourced Customer Support Services Market Size by Region
8.1.2 Global Outsourced Customer Support Services Market Size Market Share by Region
8.2 North America
8.2.1 North America Outsourced Customer Support Services Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Outsourced Customer Support Services Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Outsourced Customer Support Services Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Outsourced Customer Support Services Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Outsourced Customer Support Services Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 Teleperformance SA
9.1.1 Teleperformance SA Outsourced Customer Support Services Basic Information
9.1.2 Teleperformance SA Outsourced Customer Support Services Product Overview
9.1.3 Teleperformance SA Outsourced Customer Support Services Product Market Performance
9.1.4 Teleperformance SA Outsourced Customer Support Services SWOT Analysis
9.1.5 Teleperformance SA Business Overview
9.1.6 Teleperformance SA Recent Developments
9.2 Convergys
9.2.1 Convergys Outsourced Customer Support Services Basic Information
9.2.2 Convergys Outsourced Customer Support Services Product Overview
9.2.3 Convergys Outsourced Customer Support Services Product Market Performance
9.2.4 Teleperformance SA Outsourced Customer Support Services SWOT Analysis
9.2.5 Convergys Business Overview
9.2.6 Convergys Recent Developments
9.3 Arvato
9.3.1 Arvato Outsourced Customer Support Services Basic Information
9.3.2 Arvato Outsourced Customer Support Services Product Overview
9.3.3 Arvato Outsourced Customer Support Services Product Market Performance
9.3.4 Teleperformance SA Outsourced Customer Support Services SWOT Analysis
9.3.5 Arvato Business Overview
9.3.6 Arvato Recent Developments
9.4 Sykes Enterprises
9.4.1 Sykes Enterprises Outsourced Customer Support Services Basic Information
9.4.2 Sykes Enterprises Outsourced Customer Support Services Product Overview
9.4.3 Sykes Enterprises Outsourced Customer Support Services Product Market Performance
9.4.4 Sykes Enterprises Business Overview
9.4.5 Sykes Enterprises Recent Developments
9.5 Enshored
9.5.1 Enshored Outsourced Customer Support Services Basic Information
9.5.2 Enshored Outsourced Customer Support Services Product Overview
9.5.3 Enshored Outsourced Customer Support Services Product Market Performance
9.5.4 Enshored Business Overview
9.5.5 Enshored Recent Developments
9.6 GCS Agents
9.6.1 GCS Agents Outsourced Customer Support Services Basic Information
9.6.2 GCS Agents Outsourced Customer Support Services Product Overview
9.6.3 GCS Agents Outsourced Customer Support Services Product Market Performance
9.6.4 GCS Agents Business Overview
9.6.5 GCS Agents Recent Developments
9.7 Helpware
9.7.1 Helpware Outsourced Customer Support Services Basic Information
9.7.2 Helpware Outsourced Customer Support Services Product Overview
9.7.3 Helpware Outsourced Customer Support Services Product Market Performance
9.7.4 Helpware Business Overview
9.7.5 Helpware Recent Developments
9.8 Open Access BPO
9.8.1 Open Access BPO Outsourced Customer Support Services Basic Information
9.8.2 Open Access BPO Outsourced Customer Support Services Product Overview
9.8.3 Open Access BPO Outsourced Customer Support Services Product Market Performance
9.8.4 Open Access BPO Business Overview
9.8.5 Open Access BPO Recent Developments
9.9 Peak Support
9.9.1 Peak Support Outsourced Customer Support Services Basic Information
9.9.2 Peak Support Outsourced Customer Support Services Product Overview
9.9.3 Peak Support Outsourced Customer Support Services Product Market Performance
9.9.4 Peak Support Business Overview
9.9.5 Peak Support Recent Developments
9.10 SureCall
9.10.1 SureCall Outsourced Customer Support Services Basic Information
9.10.2 SureCall Outsourced Customer Support Services Product Overview
9.10.3 SureCall Outsourced Customer Support Services Product Market Performance
9.10.4 SureCall Business Overview
9.10.5 SureCall Recent Developments
10 Outsourced Customer Support Services Regional Market Forecast
10.1 Global Outsourced Customer Support Services Market Size Forecast
10.2 Global Outsourced Customer Support Services Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Outsourced Customer Support Services Market Size Forecast by Country
10.2.3 Asia Pacific Outsourced Customer Support Services Market Size Forecast by Region
10.2.4 South America Outsourced Customer Support Services Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Outsourced Customer Support Services by Country
11 Forecast Market by Type and by Application (2025-2030)
11.1 Global Outsourced Customer Support Services Market Forecast by Type (2025-2030)
11.2 Global Outsourced Customer Support Services Market Forecast by Application (2025-2030)
12 Conclusion and Key Findings
List of Tables
Table 1. Introduction of the Type
Table 2. Introduction of the Application
Table 3. Market Size (M USD) Segment Executive Summary
Table 4. Outsourced Customer Support Services Market Size Comparison by Region (M USD)
Table 5. Global Outsourced Customer Support Services Revenue (M USD) by Company (2019-2024)
Table 6. Global Outsourced Customer Support Services Revenue Share by Company (2019-2024)
Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Outsourced Customer Support Services as of 2022)
Table 8. Company Outsourced Customer Support Services Market Size Sites and Area Served
Table 9. Company Outsourced Customer Support Services Product Type
Table 10. Global Outsourced Customer Support Services Company Market Concentration Ratio (CR5 and HHI)
Table 11. Mergers & Acquisitions, Expansion Plans
Table 12. Value Chain Map of Outsourced Customer Support Services
Table 13. Midstream Market Analysis
Table 14. Downstream Customer Analysis
Table 15. Key Development Trends
Table 16. Driving Factors
Table 17. Outsourced Customer Support Services Market Challenges
Table 18. Global Outsourced Customer Support Services Market Size by Type (M USD)
Table 19. Global Outsourced Customer Support Services Market Size (M USD) by Type (2019-2024)
Table 20. Global Outsourced Customer Support Services Market Size Share by Type (2019-2024)
Table 21. Global Outsourced Customer Support Services Market Size Growth Rate by Type (2019-2024)
Table 22. Global Outsourced Customer Support Services Market Size by Application
Table 23. Global Outsourced Customer Support Services Market Size by Application (2019-2024) & (M USD)
Table 24. Global Outsourced Customer Support Services Market Share by Application (2019-2024)
Table 25. Global Outsourced Customer Support Services Market Size Growth Rate by Application (2019-2024)
Table 26. Global Outsourced Customer Support Services Market Size by Region (2019-2024) & (M USD)
Table 27. Global Outsourced Customer Support Services Market Size Market Share by Region (2019-2024)
Table 28. North America Outsourced Customer Support Services Market Size by Country (2019-2024) & (M USD)
Table 29. Europe Outsourced Customer Support Services Market Size by Country (2019-2024) & (M USD)
Table 30. Asia Pacific Outsourced Customer Support Services Market Size by Region (2019-2024) & (M USD)
Table 31. South America Outsourced Customer Support Services Market Size by Country (2019-2024) & (M USD)
Table 32. Middle East and Africa Outsourced Customer Support Services Market Size by Region (2019-2024) & (M USD)
Table 33. Teleperformance SA Outsourced Customer Support Services Basic Information
Table 34. Teleperformance SA Outsourced Customer Support Services Product Overview
Table 35. Teleperformance SA Outsourced Customer Support Services Revenue (M USD) and Gross Margin (2019-2024)
Table 36. Teleperformance SA Outsourced Customer Support Services SWOT Analysis
Table 37. Teleperformance SA Business Overview
Table 38. Teleperformance SA Recent Developments
Table 39. Convergys Outsourced Customer Support Services Basic Information
Table 40. Convergys Outsourced Customer Support Services Product Overview
Table 41. Convergys Outsourced Customer Support Services Revenue (M USD) and Gross Margin (2019-2024)
Table 42. Teleperformance SA Outsourced Customer Support Services SWOT Analysis
Table 43. Convergys Business Overview
Table 44. Convergys Recent Developments
Table 45. Arvato Outsourced Customer Support Services Basic Information
Table 46. Arvato Outsourced Customer Support Services Product Overview
Table 47. Arvato Outsourced Customer Support Services Revenue (M USD) and Gross Margin (2019-2024)
Table 48. Teleperformance SA Outsourced Customer Support Services SWOT Analysis
Table 49. Arvato Business Overview
Table 50. Arvato Recent Developments
Table 51. Sykes Enterprises Outsourced Customer Support Services Basic Information
Table 52. Sykes Enterprises Outsourced Customer Support Services Product Overview
Table 53. Sykes Enterprises Outsourced Customer Support Services Revenue (M USD) and Gross Margin (2019-2024)
Table 54. Sykes Enterprises Business Overview
Table 55. Sykes Enterprises Recent Developments
Table 56. Enshored Outsourced Customer Support Services Basic Information
Table 57. Enshored Outsourced Customer Support Services Product Overview
Table 58. Enshored Outsourced Customer Support Services Revenue (M USD) and Gross Margin (2019-2024)
Table 59. Enshored Business Overview
Table 60. Enshored Recent Developments
Table 61. GCS Agents Outsourced Customer Support Services Basic Information
Table 62. GCS Agents Outsourced Customer Support Services Product Overview
Table 63. GCS Agents Outsourced Customer Support Services Revenue (M USD) and Gross Margin (2019-2024)
Table 64. GCS Agents Business Overview
Table 65. GCS Agents Recent Developments
Table 66. Helpware Outsourced Customer Support Services Basic Information
Table 67. Helpware Outsourced Customer Support Services Product Overview
Table 68. Helpware Outsourced Customer Support Services Revenue (M USD) and Gross Margin (2019-2024)
Table 69. Helpware Business Overview
Table 70. Helpware Recent Developments
Table 71. Open Access BPO Outsourced Customer Support Services Basic Information
Table 72. Open Access BPO Outsourced Customer Support Services Product Overview
Table 73. Open Access BPO Outsourced Customer Support Services Revenue (M USD) and Gross Margin (2019-2024)
Table 74. Open Access BPO Business Overview
Table 75. Open Access BPO Recent Developments
Table 76. Peak Support Outsourced Customer Support Services Basic Information
Table 77. Peak Support Outsourced Customer Support Services Product Overview
Table 78. Peak Support Outsourced Customer Support Services Revenue (M USD) and Gross Margin (2019-2024)
Table 79. Peak Support Business Overview
Table 80. Peak Support Recent Developments
Table 81. SureCall Outsourced Customer Support Services Basic Information
Table 82. SureCall Outsourced Customer Support Services Product Overview
Table 83. SureCall Outsourced Customer Support Services Revenue (M USD) and Gross Margin (2019-2024)
Table 84. SureCall Business Overview
Table 85. SureCall Recent Developments
Table 86. Global Outsourced Customer Support Services Market Size Forecast by Region (2025-2030) & (M USD)
Table 87. North America Outsourced Customer Support Services Market Size Forecast by Country (2025-2030) & (M USD)
Table 88. Europe Outsourced Customer Support Services Market Size Forecast by Country (2025-2030) & (M USD)
Table 89. Asia Pacific Outsourced Customer Support Services Market Size Forecast by Region (2025-2030) & (M USD)
Table 90. South America Outsourced Customer Support Services Market Size Forecast by Country (2025-2030) & (M USD)
Table 91. Middle East and Africa Outsourced Customer Support Services Market Size Forecast by Country (2025-2030) & (M USD)
Table 92. Global Outsourced Customer Support Services Market Size Forecast by Type (2025-2030) & (M USD)
Table 93. Global Outsourced Customer Support Services Market Size Forecast by Application (2025-2030) & (M USD)
List of Figures
Figure 1. Industrial Chain of Outsourced Customer Support Services
Figure 2. Data Triangulation
Figure 3. Key Caveats
Figure 4. Global Outsourced Customer Support Services Market Size (M USD), 2019-2030
Figure 5. Global Outsourced Customer Support Services Market Size (M USD) (2019-2030)
Figure 6. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 7. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 8. Evaluation Matrix of Regional Market Development Potential
Figure 9. Outsourced Customer Support Services Market Size by Country (M USD)
Figure 10. Global Outsourced Customer Support Services Revenue Share by Company in 2023
Figure 11. Outsourced Customer Support Services Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2023
Figure 12. The Global 5 and 10 Largest Players: Market Share by Outsourced Customer Support Services Revenue in 2023
Figure 13. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 14. Global Outsourced Customer Support Services Market Share by Type
Figure 15. Market Size Share of Outsourced Customer Support Services by Type (2019-2024)
Figure 16. Market Size Market Share of Outsourced Customer Support Services by Type in 2022
Figure 17. Global Outsourced Customer Support Services Market Size Growth Rate by Type (2019-2024)
Figure 18. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 19. Global Outsourced Customer Support Services Market Share by Application
Figure 20. Global Outsourced Customer Support Services Market Share by Application (2019-2024)
Figure 21. Global Outsourced Customer Support Services Market Share by Application in 2022
Figure 22. Global Outsourced Customer Support Services Market Size Growth Rate by Application (2019-2024)
Figure 23. Global Outsourced Customer Support Services Market Size Market Share by Region (2019-2024)
Figure 24. North America Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 25. North America Outsourced Customer Support Services Market Size Market Share by Country in 2023
Figure 26. U.S. Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 27. Canada Outsourced Customer Support Services Market Size (M USD) and Growth Rate (2019-2024)
Figure 28. Mexico Outsourced Customer Support Services Market Size (Units) and Growth Rate (2019-2024)
Figure 29. Europe Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 30. Europe Outsourced Customer Support Services Market Size Market Share by Country in 2023
Figure 31. Germany Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 32. France Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 33. U.K. Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 34. Italy Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 35. Russia Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 36. Asia Pacific Outsourced Customer Support Services Market Size and Growth Rate (M USD)
Figure 37. Asia Pacific Outsourced Customer Support Services Market Size Market Share by Region in 2023
Figure 38. China Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 39. Japan Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 40. South Korea Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 41. India Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 42. Southeast Asia Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 43. South America Outsourced Customer Support Services Market Size and Growth Rate (M USD)
Figure 44. South America Outsourced Customer Support Services Market Size Market Share by Country in 2023
Figure 45. Brazil Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 46. Argentina Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 47. Columbia Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 48. Middle East and Africa Outsourced Customer Support Services Market Size and Growth Rate (M USD)
Figure 49. Middle East and Africa Outsourced Customer Support Services Market Size Market Share by Region in 2023
Figure 50. Saudi Arabia Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 51. UAE Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 52. Egypt Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 53. Nigeria Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 54. South Africa Outsourced Customer Support Services Market Size and Growth Rate (2019-2024) & (M USD)
Figure 55. Global Outsourced Customer Support Services Market Size Forecast by Value (2019-2030) & (M USD)
Figure 56. Global Outsourced Customer Support Services Market Share Forecast by Type (2025-2030)
Figure 57. Global Outsourced Customer Support Services Market Share Forecast by Application (2025-2030)
Industry Market Size
