Customer Success Platforms Market
Table of Contents
1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Customer Success Platforms
1.2 Key Market Segments
1.2.1 Customer Success Platforms Segment by Type
1.2.2 Customer Success Platforms Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Customer Success Platforms Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Customer Success Platforms Market Competitive Landscape
3.1 Global Customer Success Platforms Revenue Market Share by Company (2019-2024)
3.2 Customer Success Platforms Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Customer Success Platforms Market Size Sites, Area Served, Product Type
3.4 Customer Success Platforms Market Competitive Situation and Trends
3.4.1 Customer Success Platforms Market Concentration Rate
3.4.2 Global 5 and 10 Largest Customer Success Platforms Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Customer Success Platforms Value Chain Analysis
4.1 Customer Success Platforms Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Customer Success Platforms Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Customer Success Platforms Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Customer Success Platforms Market Size Market Share by Type (2019-2024)
6.3 Global Customer Success Platforms Market Size Growth Rate by Type (2019-2024)
7 Customer Success Platforms Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Customer Success Platforms Market Size (M USD) by Application (2019-2024)
7.3 Global Customer Success Platforms Market Size Growth Rate by Application (2019-2024)
8 Customer Success Platforms Market Segmentation by Region
8.1 Global Customer Success Platforms Market Size by Region
8.1.1 Global Customer Success Platforms Market Size by Region
8.1.2 Global Customer Success Platforms Market Size Market Share by Region
8.2 North America
8.2.1 North America Customer Success Platforms Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Customer Success Platforms Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Customer Success Platforms Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Customer Success Platforms Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Customer Success Platforms Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 Gainsight
9.1.1 Gainsight Customer Success Platforms Basic Information
9.1.2 Gainsight Customer Success Platforms Product Overview
9.1.3 Gainsight Customer Success Platforms Product Market Performance
9.1.4 Gainsight Customer Success Platforms SWOT Analysis
9.1.5 Gainsight Business Overview
9.1.6 Gainsight Recent Developments
9.2 Salesforce
9.2.1 Salesforce Customer Success Platforms Basic Information
9.2.2 Salesforce Customer Success Platforms Product Overview
9.2.3 Salesforce Customer Success Platforms Product Market Performance
9.2.4 Gainsight Customer Success Platforms SWOT Analysis
9.2.5 Salesforce Business Overview
9.2.6 Salesforce Recent Developments
9.3 Natero
9.3.1 Natero Customer Success Platforms Basic Information
9.3.2 Natero Customer Success Platforms Product Overview
9.3.3 Natero Customer Success Platforms Product Market Performance
9.3.4 Gainsight Customer Success Platforms SWOT Analysis
9.3.5 Natero Business Overview
9.3.6 Natero Recent Developments
9.4 Totango
9.4.1 Totango Customer Success Platforms Basic Information
9.4.2 Totango Customer Success Platforms Product Overview
9.4.3 Totango Customer Success Platforms Product Market Performance
9.4.4 Totango Business Overview
9.4.5 Totango Recent Developments
9.5 Amity
9.5.1 Amity Customer Success Platforms Basic Information
9.5.2 Amity Customer Success Platforms Product Overview
9.5.3 Amity Customer Success Platforms Product Market Performance
9.5.4 Amity Business Overview
9.5.5 Amity Recent Developments
9.6 Strikedeck
9.6.1 Strikedeck Customer Success Platforms Basic Information
9.6.2 Strikedeck Customer Success Platforms Product Overview
9.6.3 Strikedeck Customer Success Platforms Product Market Performance
9.6.4 Strikedeck Business Overview
9.6.5 Strikedeck Recent Developments
9.7 ChurnZero
9.7.1 ChurnZero Customer Success Platforms Basic Information
9.7.2 ChurnZero Customer Success Platforms Product Overview
9.7.3 ChurnZero Customer Success Platforms Product Market Performance
9.7.4 ChurnZero Business Overview
9.7.5 ChurnZero Recent Developments
9.8 Bolstra
9.8.1 Bolstra Customer Success Platforms Basic Information
9.8.2 Bolstra Customer Success Platforms Product Overview
9.8.3 Bolstra Customer Success Platforms Product Market Performance
9.8.4 Bolstra Business Overview
9.8.5 Bolstra Recent Developments
9.9 Planhat
9.9.1 Planhat Customer Success Platforms Basic Information
9.9.2 Planhat Customer Success Platforms Product Overview
9.9.3 Planhat Customer Success Platforms Product Market Performance
9.9.4 Planhat Business Overview
9.9.5 Planhat Recent Developments
10 Customer Success Platforms Regional Market Forecast
10.1 Global Customer Success Platforms Market Size Forecast
10.2 Global Customer Success Platforms Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Customer Success Platforms Market Size Forecast by Country
10.2.3 Asia Pacific Customer Success Platforms Market Size Forecast by Region
10.2.4 South America Customer Success Platforms Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Customer Success Platforms by Country
11 Forecast Market by Type and by Application (2025-2030)
11.1 Global Customer Success Platforms Market Forecast by Type (2025-2030)
11.2 Global Customer Success Platforms Market Forecast by Application (2025-2030)
12 Conclusion and Key Findings
List of Tables
Table 1. Introduction of the Type
Table 2. Introduction of the Application
Table 3. Market Size (M USD) Segment Executive Summary
Table 4. Customer Success Platforms Market Size Comparison by Region (M USD)
Table 5. Global Customer Success Platforms Revenue (M USD) by Company (2019-2024)
Table 6. Global Customer Success Platforms Revenue Share by Company (2019-2024)
Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Success Platforms as of 2022)
Table 8. Company Customer Success Platforms Market Size Sites and Area Served
Table 9. Company Customer Success Platforms Product Type
Table 10. Global Customer Success Platforms Company Market Concentration Ratio (CR5 and HHI)
Table 11. Mergers & Acquisitions, Expansion Plans
Table 12. Value Chain Map of Customer Success Platforms
Table 13. Midstream Market Analysis
Table 14. Downstream Customer Analysis
Table 15. Key Development Trends
Table 16. Driving Factors
Table 17. Customer Success Platforms Market Challenges
Table 18. Global Customer Success Platforms Market Size by Type (M USD)
Table 19. Global Customer Success Platforms Market Size (M USD) by Type (2019-2024)
Table 20. Global Customer Success Platforms Market Size Share by Type (2019-2024)
Table 21. Global Customer Success Platforms Market Size Growth Rate by Type (2019-2024)
Table 22. Global Customer Success Platforms Market Size by Application
Table 23. Global Customer Success Platforms Market Size by Application (2019-2024) & (M USD)
Table 24. Global Customer Success Platforms Market Share by Application (2019-2024)
Table 25. Global Customer Success Platforms Market Size Growth Rate by Application (2019-2024)
Table 26. Global Customer Success Platforms Market Size by Region (2019-2024) & (M USD)
Table 27. Global Customer Success Platforms Market Size Market Share by Region (2019-2024)
Table 28. North America Customer Success Platforms Market Size by Country (2019-2024) & (M USD)
Table 29. Europe Customer Success Platforms Market Size by Country (2019-2024) & (M USD)
Table 30. Asia Pacific Customer Success Platforms Market Size by Region (2019-2024) & (M USD)
Table 31. South America Customer Success Platforms Market Size by Country (2019-2024) & (M USD)
Table 32. Middle East and Africa Customer Success Platforms Market Size by Region (2019-2024) & (M USD)
Table 33. Gainsight Customer Success Platforms Basic Information
Table 34. Gainsight Customer Success Platforms Product Overview
Table 35. Gainsight Customer Success Platforms Revenue (M USD) and Gross Margin (2019-2024)
Table 36. Gainsight Customer Success Platforms SWOT Analysis
Table 37. Gainsight Business Overview
Table 38. Gainsight Recent Developments
Table 39. Salesforce Customer Success Platforms Basic Information
Table 40. Salesforce Customer Success Platforms Product Overview
Table 41. Salesforce Customer Success Platforms Revenue (M USD) and Gross Margin (2019-2024)
Table 42. Gainsight Customer Success Platforms SWOT Analysis
Table 43. Salesforce Business Overview
Table 44. Salesforce Recent Developments
Table 45. Natero Customer Success Platforms Basic Information
Table 46. Natero Customer Success Platforms Product Overview
Table 47. Natero Customer Success Platforms Revenue (M USD) and Gross Margin (2019-2024)
Table 48. Gainsight Customer Success Platforms SWOT Analysis
Table 49. Natero Business Overview
Table 50. Natero Recent Developments
Table 51. Totango Customer Success Platforms Basic Information
Table 52. Totango Customer Success Platforms Product Overview
Table 53. Totango Customer Success Platforms Revenue (M USD) and Gross Margin (2019-2024)
Table 54. Totango Business Overview
Table 55. Totango Recent Developments
Table 56. Amity Customer Success Platforms Basic Information
Table 57. Amity Customer Success Platforms Product Overview
Table 58. Amity Customer Success Platforms Revenue (M USD) and Gross Margin (2019-2024)
Table 59. Amity Business Overview
Table 60. Amity Recent Developments
Table 61. Strikedeck Customer Success Platforms Basic Information
Table 62. Strikedeck Customer Success Platforms Product Overview
Table 63. Strikedeck Customer Success Platforms Revenue (M USD) and Gross Margin (2019-2024)
Table 64. Strikedeck Business Overview
Table 65. Strikedeck Recent Developments
Table 66. ChurnZero Customer Success Platforms Basic Information
Table 67. ChurnZero Customer Success Platforms Product Overview
Table 68. ChurnZero Customer Success Platforms Revenue (M USD) and Gross Margin (2019-2024)
Table 69. ChurnZero Business Overview
Table 70. ChurnZero Recent Developments
Table 71. Bolstra Customer Success Platforms Basic Information
Table 72. Bolstra Customer Success Platforms Product Overview
Table 73. Bolstra Customer Success Platforms Revenue (M USD) and Gross Margin (2019-2024)
Table 74. Bolstra Business Overview
Table 75. Bolstra Recent Developments
Table 76. Planhat Customer Success Platforms Basic Information
Table 77. Planhat Customer Success Platforms Product Overview
Table 78. Planhat Customer Success Platforms Revenue (M USD) and Gross Margin (2019-2024)
Table 79. Planhat Business Overview
Table 80. Planhat Recent Developments
Table 81. Global Customer Success Platforms Market Size Forecast by Region (2025-2030) & (M USD)
Table 82. North America Customer Success Platforms Market Size Forecast by Country (2025-2030) & (M USD)
Table 83. Europe Customer Success Platforms Market Size Forecast by Country (2025-2030) & (M USD)
Table 84. Asia Pacific Customer Success Platforms Market Size Forecast by Region (2025-2030) & (M USD)
Table 85. South America Customer Success Platforms Market Size Forecast by Country (2025-2030) & (M USD)
Table 86. Middle East and Africa Customer Success Platforms Market Size Forecast by Country (2025-2030) & (M USD)
Table 87. Global Customer Success Platforms Market Size Forecast by Type (2025-2030) & (M USD)
Table 88. Global Customer Success Platforms Market Size Forecast by Application (2025-2030) & (M USD)
List of Figures
Figure 1. Industrial Chain of Customer Success Platforms
Figure 2. Data Triangulation
Figure 3. Key Caveats
Figure 4. Global Customer Success Platforms Market Size (M USD), 2019-2030
Figure 5. Global Customer Success Platforms Market Size (M USD) (2019-2030)
Figure 6. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 7. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 8. Evaluation Matrix of Regional Market Development Potential
Figure 9. Customer Success Platforms Market Size by Country (M USD)
Figure 10. Global Customer Success Platforms Revenue Share by Company in 2023
Figure 11. Customer Success Platforms Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2023
Figure 12. The Global 5 and 10 Largest Players: Market Share by Customer Success Platforms Revenue in 2023
Figure 13. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 14. Global Customer Success Platforms Market Share by Type
Figure 15. Market Size Share of Customer Success Platforms by Type (2019-2024)
Figure 16. Market Size Market Share of Customer Success Platforms by Type in 2022
Figure 17. Global Customer Success Platforms Market Size Growth Rate by Type (2019-2024)
Figure 18. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 19. Global Customer Success Platforms Market Share by Application
Figure 20. Global Customer Success Platforms Market Share by Application (2019-2024)
Figure 21. Global Customer Success Platforms Market Share by Application in 2022
Figure 22. Global Customer Success Platforms Market Size Growth Rate by Application (2019-2024)
Figure 23. Global Customer Success Platforms Market Size Market Share by Region (2019-2024)
Figure 24. North America Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 25. North America Customer Success Platforms Market Size Market Share by Country in 2023
Figure 26. U.S. Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 27. Canada Customer Success Platforms Market Size (M USD) and Growth Rate (2019-2024)
Figure 28. Mexico Customer Success Platforms Market Size (Units) and Growth Rate (2019-2024)
Figure 29. Europe Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 30. Europe Customer Success Platforms Market Size Market Share by Country in 2023
Figure 31. Germany Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 32. France Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 33. U.K. Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 34. Italy Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 35. Russia Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 36. Asia Pacific Customer Success Platforms Market Size and Growth Rate (M USD)
Figure 37. Asia Pacific Customer Success Platforms Market Size Market Share by Region in 2023
Figure 38. China Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 39. Japan Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 40. South Korea Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 41. India Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 42. Southeast Asia Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 43. South America Customer Success Platforms Market Size and Growth Rate (M USD)
Figure 44. South America Customer Success Platforms Market Size Market Share by Country in 2023
Figure 45. Brazil Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 46. Argentina Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 47. Columbia Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 48. Middle East and Africa Customer Success Platforms Market Size and Growth Rate (M USD)
Figure 49. Middle East and Africa Customer Success Platforms Market Size Market Share by Region in 2023
Figure 50. Saudi Arabia Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 51. UAE Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 52. Egypt Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 53. Nigeria Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 54. South Africa Customer Success Platforms Market Size and Growth Rate (2019-2024) & (M USD)
Figure 55. Global Customer Success Platforms Market Size Forecast by Value (2019-2030) & (M USD)
Figure 56. Global Customer Success Platforms Market Share Forecast by Type (2025-2030)
Figure 57. Global Customer Success Platforms Market Share Forecast by Application (2025-2030)
Industry Market Size
