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Customer Relationship Management (CRM) Platform Market, Global Outlook and Forecast 2023-2030

  • 30 November 2023
  • Energy and Natural Resources
  • 69 Pages
  • Report code : 24WT-7863067
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Customer Relationship Management Platform and Forecast Market

1 Introduction to Research & Analysis Reports
1.1 Customer Relationship Management (CRM) Platform Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Relationship Management (CRM) Platform Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Relationship Management (CRM) Platform Overall Market Size
2.1 Global Customer Relationship Management (CRM) Platform Market Size: 2022 VS 2030
2.2 Global Customer Relationship Management (CRM) Platform Market Size, Prospects & Forecasts: 2018-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Relationship Management (CRM) Platform Players in Global Market
3.2 Top Global Customer Relationship Management (CRM) Platform Companies Ranked by Revenue
3.3 Global Customer Relationship Management (CRM) Platform Revenue by Companies
3.4 Top 3 and Top 5 Customer Relationship Management (CRM) Platform Companies in Global Market, by Revenue in 2022
3.5 Global Companies Customer Relationship Management (CRM) Platform Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Relationship Management (CRM) Platform Players in Global Market
3.6.1 List of Global Tier 1 Customer Relationship Management (CRM) Platform Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Relationship Management (CRM) Platform Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Relationship Management (CRM) Platform Market Size Markets, 2022 & 2030
4.1.2 On-premise
4.1.3 Cloud
4.2 By Type - Global Customer Relationship Management (CRM) Platform Revenue & Forecasts
4.2.1 By Type - Global Customer Relationship Management (CRM) Platform Revenue, 2018-2023
4.2.2 By Type - Global Customer Relationship Management (CRM) Platform Revenue, 2024-2030
4.2.3 By Type - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Relationship Management (CRM) Platform Market Size, 2022 & 2030
5.1.2 BFSI
5.1.3 Retail
5.1.4 Healthcare
5.1.5 IT & Telecom
5.1.6 Manufacturing
5.1.7 Government & Education
5.1.8 Others
5.2 By Application - Global Customer Relationship Management (CRM) Platform Revenue & Forecasts
5.2.1 By Application - Global Customer Relationship Management (CRM) Platform Revenue, 2018-2023
5.2.2 By Application - Global Customer Relationship Management (CRM) Platform Revenue, 2024-2030
5.2.3 By Application - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
6 Sights by Region
6.1 By Region - Global Customer Relationship Management (CRM) Platform Market Size, 2022 & 2030
6.2 By Region - Global Customer Relationship Management (CRM) Platform Revenue & Forecasts
6.2.1 By Region - Global Customer Relationship Management (CRM) Platform Revenue, 2018-2023
6.2.2 By Region - Global Customer Relationship Management (CRM) Platform Revenue, 2024-2030
6.2.3 By Region - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
6.3 North America
6.3.1 By Country - North America Customer Relationship Management (CRM) Platform Revenue, 2018-2030
6.3.2 US Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.3.3 Canada Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.3.4 Mexico Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.4 Europe
6.4.1 By Country - Europe Customer Relationship Management (CRM) Platform Revenue, 2018-2030
6.4.2 Germany Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.4.3 France Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.4.4 U.K. Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.4.5 Italy Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.4.6 Russia Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.4.7 Nordic Countries Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.4.8 Benelux Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.5 Asia
6.5.1 By Region - Asia Customer Relationship Management (CRM) Platform Revenue, 2018-2030
6.5.2 China Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.5.3 Japan Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.5.4 South Korea Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.5.5 Southeast Asia Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.5.6 India Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.6 South America
6.6.1 By Country - South America Customer Relationship Management (CRM) Platform Revenue, 2018-2030
6.6.2 Brazil Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.6.3 Argentina Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Relationship Management (CRM) Platform Revenue, 2018-2030
6.7.2 Turkey Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.7.3 Israel Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.7.4 Saudi Arabia Customer Relationship Management (CRM) Platform Market Size, 2018-2030
6.7.5 UAE Customer Relationship Management (CRM) Platform Market Size, 2018-2030
7 Customer Relationship Management (CRM) Platform Companies Profiles
7.1 Salesforce
7.1.1 Salesforce Company Summary
7.1.2 Salesforce Business Overview
7.1.3 Salesforce Customer Relationship Management (CRM) Platform Major Product Offerings
7.1.4 Salesforce Customer Relationship Management (CRM) Platform Revenue in Global Market (2018-2023)
7.1.5 Salesforce Key News & Latest Developments
7.2 Oracle
7.2.1 Oracle Company Summary
7.2.2 Oracle Business Overview
7.2.3 Oracle Customer Relationship Management (CRM) Platform Major Product Offerings
7.2.4 Oracle Customer Relationship Management (CRM) Platform Revenue in Global Market (2018-2023)
7.2.5 Oracle Key News & Latest Developments
7.3 SAP
7.3.1 SAP Company Summary
7.3.2 SAP Business Overview
7.3.3 SAP Customer Relationship Management (CRM) Platform Major Product Offerings
7.3.4 SAP Customer Relationship Management (CRM) Platform Revenue in Global Market (2018-2023)
7.3.5 SAP Key News & Latest Developments
7.4 Adobe Systems
7.4.1 Adobe Systems Company Summary
7.4.2 Adobe Systems Business Overview
7.4.3 Adobe Systems Customer Relationship Management (CRM) Platform Major Product Offerings
7.4.4 Adobe Systems Customer Relationship Management (CRM) Platform Revenue in Global Market (2018-2023)
7.4.5 Adobe Systems Key News & Latest Developments
7.5 IBM
7.5.1 IBM Company Summary
7.5.2 IBM Business Overview
7.5.3 IBM Customer Relationship Management (CRM) Platform Major Product Offerings
7.5.4 IBM Customer Relationship Management (CRM) Platform Revenue in Global Market (2018-2023)
7.5.5 IBM Key News & Latest Developments
7.6 Genesys Telecommunications Laboratories
7.6.1 Genesys Telecommunications Laboratories Company Summary
7.6.2 Genesys Telecommunications Laboratories Business Overview
7.6.3 Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Major Product Offerings
7.6.4 Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Revenue in Global Market (2018-2023)
7.6.5 Genesys Telecommunications Laboratories Key News & Latest Developments
7.7 Microsoft
7.7.1 Microsoft Company Summary
7.7.2 Microsoft Business Overview
7.7.3 Microsoft Customer Relationship Management (CRM) Platform Major Product Offerings
7.7.4 Microsoft Customer Relationship Management (CRM) Platform Revenue in Global Market (2018-2023)
7.7.5 Microsoft Key News & Latest Developments
7.8 Nice Systems
7.8.1 Nice Systems Company Summary
7.8.2 Nice Systems Business Overview
7.8.3 Nice Systems Customer Relationship Management (CRM) Platform Major Product Offerings
7.8.4 Nice Systems Customer Relationship Management (CRM) Platform Revenue in Global Market (2018-2023)
7.8.5 Nice Systems Key News & Latest Developments
7.9 Verint Systems Inc.
7.9.1 Verint Systems Inc. Company Summary
7.9.2 Verint Systems Inc. Business Overview
7.9.3 Verint Systems Inc. Customer Relationship Management (CRM) Platform Major Product Offerings
7.9.4 Verint Systems Inc. Customer Relationship Management (CRM) Platform Revenue in Global Market (2018-2023)
7.9.5 Verint Systems Inc. Key News & Latest Developments
7.10 Pegasystems
7.10.1 Pegasystems Company Summary
7.10.2 Pegasystems Business Overview
7.10.3 Pegasystems Customer Relationship Management (CRM) Platform Major Product Offerings
7.10.4 Pegasystems Customer Relationship Management (CRM) Platform Revenue in Global Market (2018-2023)
7.10.5 Pegasystems Key News & Latest Developments
7.11 IQVIA
7.11.1 IQVIA Company Summary
7.11.2 IQVIA Business Overview
7.11.3 IQVIA Customer Relationship Management (CRM) Platform Major Product Offerings
7.11.4 IQVIA Customer Relationship Management (CRM) Platform Revenue in Global Market (2018-2023)
7.11.5 IQVIA Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
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List of Tables
Table 1. Customer Relationship Management (CRM) Platform Market Opportunities & Trends in Global Market
Table 2. Customer Relationship Management (CRM) Platform Market Drivers in Global Market
Table 3. Customer Relationship Management (CRM) Platform Market Restraints in Global Market
Table 4. Key Players of Customer Relationship Management (CRM) Platform in Global Market
Table 5. Top Customer Relationship Management (CRM) Platform Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Customer Relationship Management (CRM) Platform Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Customer Relationship Management (CRM) Platform Revenue Share by Companies, 2018-2023
Table 8. Global Companies Customer Relationship Management (CRM) Platform Product Type
Table 9. List of Global Tier 1 Customer Relationship Management (CRM) Platform Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Relationship Management (CRM) Platform Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2022 & 2030
Table 12. By Type - Customer Relationship Management (CRM) Platform Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Customer Relationship Management (CRM) Platform Revenue in Global (US$, Mn), 2024-2030
Table 14. By Application ? Global Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2022 & 2030
Table 15. By Application - Customer Relationship Management (CRM) Platform Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Customer Relationship Management (CRM) Platform Revenue in Global (US$, Mn), 2024-2030
Table 17. By Region ? Global Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2022 & 2030
Table 18. By Region - Global Customer Relationship Management (CRM) Platform Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Customer Relationship Management (CRM) Platform Revenue (US$, Mn), 2024-2030
Table 20. By Country - North America Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2024-2030
Table 22. By Country - Europe Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2024-2030
Table 24. By Region - Asia Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2024-2030
Table 26. By Country - South America Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2024-2030
Table 28. By Country - Middle East & Africa Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2024-2030
Table 30. Salesforce Company Summary
Table 31. Salesforce Customer Relationship Management (CRM) Platform Product Offerings
Table 32. Salesforce Customer Relationship Management (CRM) Platform Revenue (US$, Mn) & (2018-2023)
Table 33. Salesforce Key News & Latest Developments
Table 34. Oracle Company Summary
Table 35. Oracle Customer Relationship Management (CRM) Platform Product Offerings
Table 36. Oracle Customer Relationship Management (CRM) Platform Revenue (US$, Mn) & (2018-2023)
Table 37. Oracle Key News & Latest Developments
Table 38. SAP Company Summary
Table 39. SAP Customer Relationship Management (CRM) Platform Product Offerings
Table 40. SAP Customer Relationship Management (CRM) Platform Revenue (US$, Mn) & (2018-2023)
Table 41. SAP Key News & Latest Developments
Table 42. Adobe Systems Company Summary
Table 43. Adobe Systems Customer Relationship Management (CRM) Platform Product Offerings
Table 44. Adobe Systems Customer Relationship Management (CRM) Platform Revenue (US$, Mn) & (2018-2023)
Table 45. Adobe Systems Key News & Latest Developments
Table 46. IBM Company Summary
Table 47. IBM Customer Relationship Management (CRM) Platform Product Offerings
Table 48. IBM Customer Relationship Management (CRM) Platform Revenue (US$, Mn) & (2018-2023)
Table 49. IBM Key News & Latest Developments
Table 50. Genesys Telecommunications Laboratories Company Summary
Table 51. Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Product Offerings
Table 52. Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Revenue (US$, Mn) & (2018-2023)
Table 53. Genesys Telecommunications Laboratories Key News & Latest Developments
Table 54. Microsoft Company Summary
Table 55. Microsoft Customer Relationship Management (CRM) Platform Product Offerings
Table 56. Microsoft Customer Relationship Management (CRM) Platform Revenue (US$, Mn) & (2018-2023)
Table 57. Microsoft Key News & Latest Developments
Table 58. Nice Systems Company Summary
Table 59. Nice Systems Customer Relationship Management (CRM) Platform Product Offerings
Table 60. Nice Systems Customer Relationship Management (CRM) Platform Revenue (US$, Mn) & (2018-2023)
Table 61. Nice Systems Key News & Latest Developments
Table 62. Verint Systems Inc. Company Summary
Table 63. Verint Systems Inc. Customer Relationship Management (CRM) Platform Product Offerings
Table 64. Verint Systems Inc. Customer Relationship Management (CRM) Platform Revenue (US$, Mn) & (2018-2023)
Table 65. Verint Systems Inc. Key News & Latest Developments
Table 66. Pegasystems Company Summary
Table 67. Pegasystems Customer Relationship Management (CRM) Platform Product Offerings
Table 68. Pegasystems Customer Relationship Management (CRM) Platform Revenue (US$, Mn) & (2018-2023)
Table 69. Pegasystems Key News & Latest Developments
Table 70. IQVIA Company Summary
Table 71. IQVIA Customer Relationship Management (CRM) Platform Product Offerings
Table 72. IQVIA Customer Relationship Management (CRM) Platform Revenue (US$, Mn) & (2018-2023)
Table 73. IQVIA Key News & Latest Developments
List of Figures
Figure 1. Customer Relationship Management (CRM) Platform Segment by Type in 2022
Figure 2. Customer Relationship Management (CRM) Platform Segment by Application in 2022
Figure 3. Global Customer Relationship Management (CRM) Platform Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Customer Relationship Management (CRM) Platform Market Size: 2022 VS 2030 (US$, Mn)
Figure 6. Global Customer Relationship Management (CRM) Platform Revenue, 2018-2030 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Relationship Management (CRM) Platform Revenue in 2022
Figure 8. By Type - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
Figure 9. By Application - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
Figure 10. By Type - Global Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2022 & 2030
Figure 11. By Type - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
Figure 12. By Application - Global Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2022 & 2030
Figure 13. By Application - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
Figure 14. By Region - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
Figure 15. By Country - North America Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
Figure 16. US Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 17. Canada Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 18. Mexico Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 19. By Country - Europe Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
Figure 20. Germany Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 21. France Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 22. U.K. Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 23. Italy Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 24. Russia Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 25. Nordic Countries Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 26. Benelux Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 27. By Region - Asia Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
Figure 28. China Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 29. Japan Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 30. South Korea Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 31. Southeast Asia Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 32. India Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 33. By Country - South America Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
Figure 34. Brazil Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 35. Argentina Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 36. By Country - Middle East & Africa Customer Relationship Management (CRM) Platform Revenue Market Share, 2018-2030
Figure 37. Turkey Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 38. Israel Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 39. Saudi Arabia Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 40. UAE Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2018-2030
Figure 41. Salesforce Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Oracle Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. SAP Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Adobe Systems Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. IBM Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Microsoft Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Nice Systems Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Verint Systems Inc. Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Pegasystems Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. IQVIA Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)

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