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Customer Communication Management (CCM) Market, Global Outlook and Forecast 2023-2030

  • 24 November 2023
  • Energy and Natural Resources
  • 66 Pages
  • Report code : 24WT-7859166
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Customer Communication Management and Forecast Market

1 Introduction to Research & Analysis Reports
1.1 Customer Communication Management (CCM) Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Communication Management (CCM) Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Communication Management (CCM) Overall Market Size
2.1 Global Customer Communication Management (CCM) Market Size: 2022 VS 2030
2.2 Global Customer Communication Management (CCM) Market Size, Prospects & Forecasts: 2018-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Communication Management (CCM) Players in Global Market
3.2 Top Global Customer Communication Management (CCM) Companies Ranked by Revenue
3.3 Global Customer Communication Management (CCM) Revenue by Companies
3.4 Top 3 and Top 5 Customer Communication Management (CCM) Companies in Global Market, by Revenue in 2022
3.5 Global Companies Customer Communication Management (CCM) Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Communication Management (CCM) Players in Global Market
3.6.1 List of Global Tier 1 Customer Communication Management (CCM) Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Communication Management (CCM) Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Communication Management (CCM) Market Size Markets, 2022 & 2030
4.1.2 Cloud Based
4.1.3 On-Premise
4.2 By Type - Global Customer Communication Management (CCM) Revenue & Forecasts
4.2.1 By Type - Global Customer Communication Management (CCM) Revenue, 2018-2023
4.2.2 By Type - Global Customer Communication Management (CCM) Revenue, 2024-2030
4.2.3 By Type - Global Customer Communication Management (CCM) Revenue Market Share, 2018-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Communication Management (CCM) Market Size, 2022 & 2030
5.1.2 Large Enterprises
5.1.3 SMEs
5.2 By Application - Global Customer Communication Management (CCM) Revenue & Forecasts
5.2.1 By Application - Global Customer Communication Management (CCM) Revenue, 2018-2023
5.2.2 By Application - Global Customer Communication Management (CCM) Revenue, 2024-2030
5.2.3 By Application - Global Customer Communication Management (CCM) Revenue Market Share, 2018-2030
6 Sights by Region
6.1 By Region - Global Customer Communication Management (CCM) Market Size, 2022 & 2030
6.2 By Region - Global Customer Communication Management (CCM) Revenue & Forecasts
6.2.1 By Region - Global Customer Communication Management (CCM) Revenue, 2018-2023
6.2.2 By Region - Global Customer Communication Management (CCM) Revenue, 2024-2030
6.2.3 By Region - Global Customer Communication Management (CCM) Revenue Market Share, 2018-2030
6.3 North America
6.3.1 By Country - North America Customer Communication Management (CCM) Revenue, 2018-2030
6.3.2 US Customer Communication Management (CCM) Market Size, 2018-2030
6.3.3 Canada Customer Communication Management (CCM) Market Size, 2018-2030
6.3.4 Mexico Customer Communication Management (CCM) Market Size, 2018-2030
6.4 Europe
6.4.1 By Country - Europe Customer Communication Management (CCM) Revenue, 2018-2030
6.4.2 Germany Customer Communication Management (CCM) Market Size, 2018-2030
6.4.3 France Customer Communication Management (CCM) Market Size, 2018-2030
6.4.4 U.K. Customer Communication Management (CCM) Market Size, 2018-2030
6.4.5 Italy Customer Communication Management (CCM) Market Size, 2018-2030
6.4.6 Russia Customer Communication Management (CCM) Market Size, 2018-2030
6.4.7 Nordic Countries Customer Communication Management (CCM) Market Size, 2018-2030
6.4.8 Benelux Customer Communication Management (CCM) Market Size, 2018-2030
6.5 Asia
6.5.1 By Region - Asia Customer Communication Management (CCM) Revenue, 2018-2030
6.5.2 China Customer Communication Management (CCM) Market Size, 2018-2030
6.5.3 Japan Customer Communication Management (CCM) Market Size, 2018-2030
6.5.4 South Korea Customer Communication Management (CCM) Market Size, 2018-2030
6.5.5 Southeast Asia Customer Communication Management (CCM) Market Size, 2018-2030
6.5.6 India Customer Communication Management (CCM) Market Size, 2018-2030
6.6 South America
6.6.1 By Country - South America Customer Communication Management (CCM) Revenue, 2018-2030
6.6.2 Brazil Customer Communication Management (CCM) Market Size, 2018-2030
6.6.3 Argentina Customer Communication Management (CCM) Market Size, 2018-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Communication Management (CCM) Revenue, 2018-2030
6.7.2 Turkey Customer Communication Management (CCM) Market Size, 2018-2030
6.7.3 Israel Customer Communication Management (CCM) Market Size, 2018-2030
6.7.4 Saudi Arabia Customer Communication Management (CCM) Market Size, 2018-2030
6.7.5 UAE Customer Communication Management (CCM) Market Size, 2018-2030
7 Customer Communication Management (CCM) Companies Profiles
7.1 Front
7.1.1 Front Company Summary
7.1.2 Front Business Overview
7.1.3 Front Customer Communication Management (CCM) Major Product Offerings
7.1.4 Front Customer Communication Management (CCM) Revenue in Global Market (2018-2023)
7.1.5 Front Key News & Latest Developments
7.2 RingCentral Engage
7.2.1 RingCentral Engage Company Summary
7.2.2 RingCentral Engage Business Overview
7.2.3 RingCentral Engage Customer Communication Management (CCM) Major Product Offerings
7.2.4 RingCentral Engage Customer Communication Management (CCM) Revenue in Global Market (2018-2023)
7.2.5 RingCentral Engage Key News & Latest Developments
7.3 Adobe Experience Manager
7.3.1 Adobe Experience Manager Company Summary
7.3.2 Adobe Experience Manager Business Overview
7.3.3 Adobe Experience Manager Customer Communication Management (CCM) Major Product Offerings
7.3.4 Adobe Experience Manager Customer Communication Management (CCM) Revenue in Global Market (2018-2023)
7.3.5 Adobe Experience Manager Key News & Latest Developments
7.4 Messenger People
7.4.1 Messenger People Company Summary
7.4.2 Messenger People Business Overview
7.4.3 Messenger People Customer Communication Management (CCM) Major Product Offerings
7.4.4 Messenger People Customer Communication Management (CCM) Revenue in Global Market (2018-2023)
7.4.5 Messenger People Key News & Latest Developments
7.5 NewVoiceMedia Platform
7.5.1 NewVoiceMedia Platform Company Summary
7.5.2 NewVoiceMedia Platform Business Overview
7.5.3 NewVoiceMedia Platform Customer Communication Management (CCM) Major Product Offerings
7.5.4 NewVoiceMedia Platform Customer Communication Management (CCM) Revenue in Global Market (2018-2023)
7.5.5 NewVoiceMedia Platform Key News & Latest Developments
7.6 PlanetPress Connect
7.6.1 PlanetPress Connect Company Summary
7.6.2 PlanetPress Connect Business Overview
7.6.3 PlanetPress Connect Customer Communication Management (CCM) Major Product Offerings
7.6.4 PlanetPress Connect Customer Communication Management (CCM) Revenue in Global Market (2018-2023)
7.6.5 PlanetPress Connect Key News & Latest Developments
7.7 Bdoc Suite
7.7.1 Bdoc Suite Company Summary
7.7.2 Bdoc Suite Business Overview
7.7.3 Bdoc Suite Customer Communication Management (CCM) Major Product Offerings
7.7.4 Bdoc Suite Customer Communication Management (CCM) Revenue in Global Market (2018-2023)
7.7.5 Bdoc Suite Key News & Latest Developments
7.8 Avaya Context Store Snap-in
7.8.1 Avaya Context Store Snap-in Company Summary
7.8.2 Avaya Context Store Snap-in Business Overview
7.8.3 Avaya Context Store Snap-in Customer Communication Management (CCM) Major Product Offerings
7.8.4 Avaya Context Store Snap-in Customer Communication Management (CCM) Revenue in Global Market (2018-2023)
7.8.5 Avaya Context Store Snap-in Key News & Latest Developments
7.9 EngageOne
7.9.1 EngageOne Company Summary
7.9.2 EngageOne Business Overview
7.9.3 EngageOne Customer Communication Management (CCM) Major Product Offerings
7.9.4 EngageOne Customer Communication Management (CCM) Revenue in Global Market (2018-2023)
7.9.5 EngageOne Key News & Latest Developments
7.10 FICO
7.10.1 FICO Company Summary
7.10.2 FICO Business Overview
7.10.3 FICO Customer Communication Management (CCM) Major Product Offerings
7.10.4 FICO Customer Communication Management (CCM) Revenue in Global Market (2018-2023)
7.10.5 FICO Key News & Latest Developments
7.11 Messagepoint
7.11.1 Messagepoint Company Summary
7.11.2 Messagepoint Business Overview
7.11.3 Messagepoint Customer Communication Management (CCM) Major Product Offerings
7.11.4 Messagepoint Customer Communication Management (CCM) Revenue in Global Market (2018-2023)
7.11.5 Messagepoint Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
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List of Tables
Table 1. Customer Communication Management (CCM) Market Opportunities & Trends in Global Market
Table 2. Customer Communication Management (CCM) Market Drivers in Global Market
Table 3. Customer Communication Management (CCM) Market Restraints in Global Market
Table 4. Key Players of Customer Communication Management (CCM) in Global Market
Table 5. Top Customer Communication Management (CCM) Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Customer Communication Management (CCM) Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Customer Communication Management (CCM) Revenue Share by Companies, 2018-2023
Table 8. Global Companies Customer Communication Management (CCM) Product Type
Table 9. List of Global Tier 1 Customer Communication Management (CCM) Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Communication Management (CCM) Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Customer Communication Management (CCM) Revenue, (US$, Mn), 2022 & 2030
Table 12. By Type - Customer Communication Management (CCM) Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Customer Communication Management (CCM) Revenue in Global (US$, Mn), 2024-2030
Table 14. By Application ? Global Customer Communication Management (CCM) Revenue, (US$, Mn), 2022 & 2030
Table 15. By Application - Customer Communication Management (CCM) Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Customer Communication Management (CCM) Revenue in Global (US$, Mn), 2024-2030
Table 17. By Region ? Global Customer Communication Management (CCM) Revenue, (US$, Mn), 2022 & 2030
Table 18. By Region - Global Customer Communication Management (CCM) Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Customer Communication Management (CCM) Revenue (US$, Mn), 2024-2030
Table 20. By Country - North America Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Customer Communication Management (CCM) Revenue, (US$, Mn), 2024-2030
Table 22. By Country - Europe Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Customer Communication Management (CCM) Revenue, (US$, Mn), 2024-2030
Table 24. By Region - Asia Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Customer Communication Management (CCM) Revenue, (US$, Mn), 2024-2030
Table 26. By Country - South America Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Customer Communication Management (CCM) Revenue, (US$, Mn), 2024-2030
Table 28. By Country - Middle East & Africa Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Customer Communication Management (CCM) Revenue, (US$, Mn), 2024-2030
Table 30. Front Company Summary
Table 31. Front Customer Communication Management (CCM) Product Offerings
Table 32. Front Customer Communication Management (CCM) Revenue (US$, Mn) & (2018-2023)
Table 33. Front Key News & Latest Developments
Table 34. RingCentral Engage Company Summary
Table 35. RingCentral Engage Customer Communication Management (CCM) Product Offerings
Table 36. RingCentral Engage Customer Communication Management (CCM) Revenue (US$, Mn) & (2018-2023)
Table 37. RingCentral Engage Key News & Latest Developments
Table 38. Adobe Experience Manager Company Summary
Table 39. Adobe Experience Manager Customer Communication Management (CCM) Product Offerings
Table 40. Adobe Experience Manager Customer Communication Management (CCM) Revenue (US$, Mn) & (2018-2023)
Table 41. Adobe Experience Manager Key News & Latest Developments
Table 42. Messenger People Company Summary
Table 43. Messenger People Customer Communication Management (CCM) Product Offerings
Table 44. Messenger People Customer Communication Management (CCM) Revenue (US$, Mn) & (2018-2023)
Table 45. Messenger People Key News & Latest Developments
Table 46. NewVoiceMedia Platform Company Summary
Table 47. NewVoiceMedia Platform Customer Communication Management (CCM) Product Offerings
Table 48. NewVoiceMedia Platform Customer Communication Management (CCM) Revenue (US$, Mn) & (2018-2023)
Table 49. NewVoiceMedia Platform Key News & Latest Developments
Table 50. PlanetPress Connect Company Summary
Table 51. PlanetPress Connect Customer Communication Management (CCM) Product Offerings
Table 52. PlanetPress Connect Customer Communication Management (CCM) Revenue (US$, Mn) & (2018-2023)
Table 53. PlanetPress Connect Key News & Latest Developments
Table 54. Bdoc Suite Company Summary
Table 55. Bdoc Suite Customer Communication Management (CCM) Product Offerings
Table 56. Bdoc Suite Customer Communication Management (CCM) Revenue (US$, Mn) & (2018-2023)
Table 57. Bdoc Suite Key News & Latest Developments
Table 58. Avaya Context Store Snap-in Company Summary
Table 59. Avaya Context Store Snap-in Customer Communication Management (CCM) Product Offerings
Table 60. Avaya Context Store Snap-in Customer Communication Management (CCM) Revenue (US$, Mn) & (2018-2023)
Table 61. Avaya Context Store Snap-in Key News & Latest Developments
Table 62. EngageOne Company Summary
Table 63. EngageOne Customer Communication Management (CCM) Product Offerings
Table 64. EngageOne Customer Communication Management (CCM) Revenue (US$, Mn) & (2018-2023)
Table 65. EngageOne Key News & Latest Developments
Table 66. FICO Company Summary
Table 67. FICO Customer Communication Management (CCM) Product Offerings
Table 68. FICO Customer Communication Management (CCM) Revenue (US$, Mn) & (2018-2023)
Table 69. FICO Key News & Latest Developments
Table 70. Messagepoint Company Summary
Table 71. Messagepoint Customer Communication Management (CCM) Product Offerings
Table 72. Messagepoint Customer Communication Management (CCM) Revenue (US$, Mn) & (2018-2023)
Table 73. Messagepoint Key News & Latest Developments
List of Figures
Figure 1. Customer Communication Management (CCM) Segment by Type in 2022
Figure 2. Customer Communication Management (CCM) Segment by Application in 2022
Figure 3. Global Customer Communication Management (CCM) Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Customer Communication Management (CCM) Market Size: 2022 VS 2030 (US$, Mn)
Figure 6. Global Customer Communication Management (CCM) Revenue, 2018-2030 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Communication Management (CCM) Revenue in 2022
Figure 8. By Type - Global Customer Communication Management (CCM) Revenue Market Share, 2018-2030
Figure 9. By Application - Global Customer Communication Management (CCM) Revenue Market Share, 2018-2030
Figure 10. By Type - Global Customer Communication Management (CCM) Revenue, (US$, Mn), 2022 & 2030
Figure 11. By Type - Global Customer Communication Management (CCM) Revenue Market Share, 2018-2030
Figure 12. By Application - Global Customer Communication Management (CCM) Revenue, (US$, Mn), 2022 & 2030
Figure 13. By Application - Global Customer Communication Management (CCM) Revenue Market Share, 2018-2030
Figure 14. By Region - Global Customer Communication Management (CCM) Revenue Market Share, 2018-2030
Figure 15. By Country - North America Customer Communication Management (CCM) Revenue Market Share, 2018-2030
Figure 16. US Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 17. Canada Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 18. Mexico Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 19. By Country - Europe Customer Communication Management (CCM) Revenue Market Share, 2018-2030
Figure 20. Germany Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 21. France Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 22. U.K. Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 23. Italy Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 24. Russia Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 25. Nordic Countries Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 26. Benelux Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 27. By Region - Asia Customer Communication Management (CCM) Revenue Market Share, 2018-2030
Figure 28. China Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 29. Japan Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 30. South Korea Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 31. Southeast Asia Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 32. India Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 33. By Country - South America Customer Communication Management (CCM) Revenue Market Share, 2018-2030
Figure 34. Brazil Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 35. Argentina Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 36. By Country - Middle East & Africa Customer Communication Management (CCM) Revenue Market Share, 2018-2030
Figure 37. Turkey Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 38. Israel Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 39. Saudi Arabia Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 40. UAE Customer Communication Management (CCM) Revenue, (US$, Mn), 2018-2030
Figure 41. Front Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. RingCentral Engage Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Adobe Experience Manager Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Messenger People Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. NewVoiceMedia Platform Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. PlanetPress Connect Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Bdoc Suite Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Avaya Context Store Snap-in Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. EngageOne Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. FICO Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Messagepoint Customer Communication Management (CCM) Revenue Year Over Year Growth (US$, Mn) & (2018-2023)

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