Cloud CRM Market
Table of Contents
1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Cloud CRM
1.2 Key Market Segments
1.2.1 Cloud CRM Segment by Type
1.2.2 Cloud CRM Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Cloud CRM Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Cloud CRM Market Competitive Landscape
3.1 Global Cloud CRM Revenue Market Share by Company (2019-2024)
3.2 Cloud CRM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Cloud CRM Market Size Sites, Area Served, Product Type
3.4 Cloud CRM Market Competitive Situation and Trends
3.4.1 Cloud CRM Market Concentration Rate
3.4.2 Global 5 and 10 Largest Cloud CRM Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Cloud CRM Value Chain Analysis
4.1 Cloud CRM Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Cloud CRM Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Cloud CRM Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Cloud CRM Market Size Market Share by Type (2019-2024)
6.3 Global Cloud CRM Market Size Growth Rate by Type (2019-2024)
7 Cloud CRM Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Cloud CRM Market Size (M USD) by Application (2019-2024)
7.3 Global Cloud CRM Market Size Growth Rate by Application (2019-2024)
8 Cloud CRM Market Segmentation by Region
8.1 Global Cloud CRM Market Size by Region
8.1.1 Global Cloud CRM Market Size by Region
8.1.2 Global Cloud CRM Market Size Market Share by Region
8.2 North America
8.2.1 North America Cloud CRM Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Cloud CRM Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Cloud CRM Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Cloud CRM Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Cloud CRM Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 Salesforce
9.1.1 Salesforce Cloud CRM Basic Information
9.1.2 Salesforce Cloud CRM Product Overview
9.1.3 Salesforce Cloud CRM Product Market Performance
9.1.4 Salesforce Cloud CRM SWOT Analysis
9.1.5 Salesforce Business Overview
9.1.6 Salesforce Recent Developments
9.2 SAP
9.2.1 SAP Cloud CRM Basic Information
9.2.2 SAP Cloud CRM Product Overview
9.2.3 SAP Cloud CRM Product Market Performance
9.2.4 SAP Cloud CRM SWOT Analysis
9.2.5 SAP Business Overview
9.2.6 SAP Recent Developments
9.3 Microsoft
9.3.1 Microsoft Cloud CRM Basic Information
9.3.2 Microsoft Cloud CRM Product Overview
9.3.3 Microsoft Cloud CRM Product Market Performance
9.3.4 Microsoft Cloud CRM SWOT Analysis
9.3.5 Microsoft Business Overview
9.3.6 Microsoft Recent Developments
9.4 Oracle
9.4.1 Oracle Cloud CRM Basic Information
9.4.2 Oracle Cloud CRM Product Overview
9.4.3 Oracle Cloud CRM Product Market Performance
9.4.4 Oracle Business Overview
9.4.5 Oracle Recent Developments
9.5 Adobe
9.5.1 Adobe Cloud CRM Basic Information
9.5.2 Adobe Cloud CRM Product Overview
9.5.3 Adobe Cloud CRM Product Market Performance
9.5.4 Adobe Business Overview
9.5.5 Adobe Recent Developments
9.6 HubSpot
9.6.1 HubSpot Cloud CRM Basic Information
9.6.2 HubSpot Cloud CRM Product Overview
9.6.3 HubSpot Cloud CRM Product Market Performance
9.6.4 HubSpot Business Overview
9.6.5 HubSpot Recent Developments
9.7 Yidong Fenxiang Technology
9.7.1 Yidong Fenxiang Technology Cloud CRM Basic Information
9.7.2 Yidong Fenxiang Technology Cloud CRM Product Overview
9.7.3 Yidong Fenxiang Technology Cloud CRM Product Market Performance
9.7.4 Yidong Fenxiang Technology Business Overview
9.7.5 Yidong Fenxiang Technology Recent Developments
9.8 Renke Hudong Technology
9.8.1 Renke Hudong Technology Cloud CRM Basic Information
9.8.2 Renke Hudong Technology Cloud CRM Product Overview
9.8.3 Renke Hudong Technology Cloud CRM Product Market Performance
9.8.4 Renke Hudong Technology Business Overview
9.8.5 Renke Hudong Technology Recent Developments
9.9 Liudu Renhe Technology
9.9.1 Liudu Renhe Technology Cloud CRM Basic Information
9.9.2 Liudu Renhe Technology Cloud CRM Product Overview
9.9.3 Liudu Renhe Technology Cloud CRM Product Market Performance
9.9.4 Liudu Renhe Technology Business Overview
9.9.5 Liudu Renhe Technology Recent Developments
9.10 Kingdee
9.10.1 Kingdee Cloud CRM Basic Information
9.10.2 Kingdee Cloud CRM Product Overview
9.10.3 Kingdee Cloud CRM Product Market Performance
9.10.4 Kingdee Business Overview
9.10.5 Kingdee Recent Developments
9.11 Yonyou
9.11.1 Yonyou Cloud CRM Basic Information
9.11.2 Yonyou Cloud CRM Product Overview
9.11.3 Yonyou Cloud CRM Product Market Performance
9.11.4 Yonyou Business Overview
9.11.5 Yonyou Recent Developments
9.12 HAND
9.12.1 HAND Cloud CRM Basic Information
9.12.2 HAND Cloud CRM Product Overview
9.12.3 HAND Cloud CRM Product Market Performance
9.12.4 HAND Business Overview
9.12.5 HAND Recent Developments
9.13 Quanchengyun Technology
9.13.1 Quanchengyun Technology Cloud CRM Basic Information
9.13.2 Quanchengyun Technology Cloud CRM Product Overview
9.13.3 Quanchengyun Technology Cloud CRM Product Market Performance
9.13.4 Quanchengyun Technology Business Overview
9.13.5 Quanchengyun Technology Recent Developments
9.14 Shenzhou Yundong Technology
9.14.1 Shenzhou Yundong Technology Cloud CRM Basic Information
9.14.2 Shenzhou Yundong Technology Cloud CRM Product Overview
9.14.3 Shenzhou Yundong Technology Cloud CRM Product Market Performance
9.14.4 Shenzhou Yundong Technology Business Overview
9.14.5 Shenzhou Yundong Technology Recent Developments
10 Cloud CRM Regional Market Forecast
10.1 Global Cloud CRM Market Size Forecast
10.2 Global Cloud CRM Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Cloud CRM Market Size Forecast by Country
10.2.3 Asia Pacific Cloud CRM Market Size Forecast by Region
10.2.4 South America Cloud CRM Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Cloud CRM by Country
11 Forecast Market by Type and by Application (2025-2030)
11.1 Global Cloud CRM Market Forecast by Type (2025-2030)
11.2 Global Cloud CRM Market Forecast by Application (2025-2030)
12 Conclusion and Key Findings
List of Tables
Table 1. Introduction of the Type
Table 2. Introduction of the Application
Table 3. Market Size (M USD) Segment Executive Summary
Table 4. Cloud CRM Market Size Comparison by Region (M USD)
Table 5. Global Cloud CRM Revenue (M USD) by Company (2019-2024)
Table 6. Global Cloud CRM Revenue Share by Company (2019-2024)
Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud CRM as of 2022)
Table 8. Company Cloud CRM Market Size Sites and Area Served
Table 9. Company Cloud CRM Product Type
Table 10. Global Cloud CRM Company Market Concentration Ratio (CR5 and HHI)
Table 11. Mergers & Acquisitions, Expansion Plans
Table 12. Value Chain Map of Cloud CRM
Table 13. Midstream Market Analysis
Table 14. Downstream Customer Analysis
Table 15. Key Development Trends
Table 16. Driving Factors
Table 17. Cloud CRM Market Challenges
Table 18. Global Cloud CRM Market Size by Type (M USD)
Table 19. Global Cloud CRM Market Size (M USD) by Type (2019-2024)
Table 20. Global Cloud CRM Market Size Share by Type (2019-2024)
Table 21. Global Cloud CRM Market Size Growth Rate by Type (2019-2024)
Table 22. Global Cloud CRM Market Size by Application
Table 23. Global Cloud CRM Market Size by Application (2019-2024) & (M USD)
Table 24. Global Cloud CRM Market Share by Application (2019-2024)
Table 25. Global Cloud CRM Market Size Growth Rate by Application (2019-2024)
Table 26. Global Cloud CRM Market Size by Region (2019-2024) & (M USD)
Table 27. Global Cloud CRM Market Size Market Share by Region (2019-2024)
Table 28. North America Cloud CRM Market Size by Country (2019-2024) & (M USD)
Table 29. Europe Cloud CRM Market Size by Country (2019-2024) & (M USD)
Table 30. Asia Pacific Cloud CRM Market Size by Region (2019-2024) & (M USD)
Table 31. South America Cloud CRM Market Size by Country (2019-2024) & (M USD)
Table 32. Middle East and Africa Cloud CRM Market Size by Region (2019-2024) & (M USD)
Table 33. Salesforce Cloud CRM Basic Information
Table 34. Salesforce Cloud CRM Product Overview
Table 35. Salesforce Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 36. Salesforce Cloud CRM SWOT Analysis
Table 37. Salesforce Business Overview
Table 38. Salesforce Recent Developments
Table 39. SAP Cloud CRM Basic Information
Table 40. SAP Cloud CRM Product Overview
Table 41. SAP Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 42. SAP Cloud CRM SWOT Analysis
Table 43. SAP Business Overview
Table 44. SAP Recent Developments
Table 45. Microsoft Cloud CRM Basic Information
Table 46. Microsoft Cloud CRM Product Overview
Table 47. Microsoft Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 48. Microsoft Cloud CRM SWOT Analysis
Table 49. Microsoft Business Overview
Table 50. Microsoft Recent Developments
Table 51. Oracle Cloud CRM Basic Information
Table 52. Oracle Cloud CRM Product Overview
Table 53. Oracle Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 54. Oracle Business Overview
Table 55. Oracle Recent Developments
Table 56. Adobe Cloud CRM Basic Information
Table 57. Adobe Cloud CRM Product Overview
Table 58. Adobe Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 59. Adobe Business Overview
Table 60. Adobe Recent Developments
Table 61. HubSpot Cloud CRM Basic Information
Table 62. HubSpot Cloud CRM Product Overview
Table 63. HubSpot Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 64. HubSpot Business Overview
Table 65. HubSpot Recent Developments
Table 66. Yidong Fenxiang Technology Cloud CRM Basic Information
Table 67. Yidong Fenxiang Technology Cloud CRM Product Overview
Table 68. Yidong Fenxiang Technology Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 69. Yidong Fenxiang Technology Business Overview
Table 70. Yidong Fenxiang Technology Recent Developments
Table 71. Renke Hudong Technology Cloud CRM Basic Information
Table 72. Renke Hudong Technology Cloud CRM Product Overview
Table 73. Renke Hudong Technology Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 74. Renke Hudong Technology Business Overview
Table 75. Renke Hudong Technology Recent Developments
Table 76. Liudu Renhe Technology Cloud CRM Basic Information
Table 77. Liudu Renhe Technology Cloud CRM Product Overview
Table 78. Liudu Renhe Technology Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 79. Liudu Renhe Technology Business Overview
Table 80. Liudu Renhe Technology Recent Developments
Table 81. Kingdee Cloud CRM Basic Information
Table 82. Kingdee Cloud CRM Product Overview
Table 83. Kingdee Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 84. Kingdee Business Overview
Table 85. Kingdee Recent Developments
Table 86. Yonyou Cloud CRM Basic Information
Table 87. Yonyou Cloud CRM Product Overview
Table 88. Yonyou Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 89. Yonyou Business Overview
Table 90. Yonyou Recent Developments
Table 91. HAND Cloud CRM Basic Information
Table 92. HAND Cloud CRM Product Overview
Table 93. HAND Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 94. HAND Business Overview
Table 95. HAND Recent Developments
Table 96. Quanchengyun Technology Cloud CRM Basic Information
Table 97. Quanchengyun Technology Cloud CRM Product Overview
Table 98. Quanchengyun Technology Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 99. Quanchengyun Technology Business Overview
Table 100. Quanchengyun Technology Recent Developments
Table 101. Shenzhou Yundong Technology Cloud CRM Basic Information
Table 102. Shenzhou Yundong Technology Cloud CRM Product Overview
Table 103. Shenzhou Yundong Technology Cloud CRM Revenue (M USD) and Gross Margin (2019-2024)
Table 104. Shenzhou Yundong Technology Business Overview
Table 105. Shenzhou Yundong Technology Recent Developments
Table 106. Global Cloud CRM Market Size Forecast by Region (2025-2030) & (M USD)
Table 107. North America Cloud CRM Market Size Forecast by Country (2025-2030) & (M USD)
Table 108. Europe Cloud CRM Market Size Forecast by Country (2025-2030) & (M USD)
Table 109. Asia Pacific Cloud CRM Market Size Forecast by Region (2025-2030) & (M USD)
Table 110. South America Cloud CRM Market Size Forecast by Country (2025-2030) & (M USD)
Table 111. Middle East and Africa Cloud CRM Market Size Forecast by Country (2025-2030) & (M USD)
Table 112. Global Cloud CRM Market Size Forecast by Type (2025-2030) & (M USD)
Table 113. Global Cloud CRM Market Size Forecast by Application (2025-2030) & (M USD)
List of Figures
Figure 1. Industrial Chain of Cloud CRM
Figure 2. Data Triangulation
Figure 3. Key Caveats
Figure 4. Global Cloud CRM Market Size (M USD), 2019-2030
Figure 5. Global Cloud CRM Market Size (M USD) (2019-2030)
Figure 6. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 7. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 8. Evaluation Matrix of Regional Market Development Potential
Figure 9. Cloud CRM Market Size by Country (M USD)
Figure 10. Global Cloud CRM Revenue Share by Company in 2023
Figure 11. Cloud CRM Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2023
Figure 12. The Global 5 and 10 Largest Players: Market Share by Cloud CRM Revenue in 2023
Figure 13. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 14. Global Cloud CRM Market Share by Type
Figure 15. Market Size Share of Cloud CRM by Type (2019-2024)
Figure 16. Market Size Market Share of Cloud CRM by Type in 2022
Figure 17. Global Cloud CRM Market Size Growth Rate by Type (2019-2024)
Figure 18. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 19. Global Cloud CRM Market Share by Application
Figure 20. Global Cloud CRM Market Share by Application (2019-2024)
Figure 21. Global Cloud CRM Market Share by Application in 2022
Figure 22. Global Cloud CRM Market Size Growth Rate by Application (2019-2024)
Figure 23. Global Cloud CRM Market Size Market Share by Region (2019-2024)
Figure 24. North America Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 25. North America Cloud CRM Market Size Market Share by Country in 2023
Figure 26. U.S. Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 27. Canada Cloud CRM Market Size (M USD) and Growth Rate (2019-2024)
Figure 28. Mexico Cloud CRM Market Size (Units) and Growth Rate (2019-2024)
Figure 29. Europe Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 30. Europe Cloud CRM Market Size Market Share by Country in 2023
Figure 31. Germany Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 32. France Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 33. U.K. Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 34. Italy Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 35. Russia Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 36. Asia Pacific Cloud CRM Market Size and Growth Rate (M USD)
Figure 37. Asia Pacific Cloud CRM Market Size Market Share by Region in 2023
Figure 38. China Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 39. Japan Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 40. South Korea Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 41. India Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 42. Southeast Asia Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 43. South America Cloud CRM Market Size and Growth Rate (M USD)
Figure 44. South America Cloud CRM Market Size Market Share by Country in 2023
Figure 45. Brazil Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 46. Argentina Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 47. Columbia Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 48. Middle East and Africa Cloud CRM Market Size and Growth Rate (M USD)
Figure 49. Middle East and Africa Cloud CRM Market Size Market Share by Region in 2023
Figure 50. Saudi Arabia Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 51. UAE Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 52. Egypt Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 53. Nigeria Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 54. South Africa Cloud CRM Market Size and Growth Rate (2019-2024) & (M USD)
Figure 55. Global Cloud CRM Market Size Forecast by Value (2019-2030) & (M USD)
Figure 56. Global Cloud CRM Market Share Forecast by Type (2025-2030)
Figure 57. Global Cloud CRM Market Share Forecast by Application (2025-2030)
Industry Market Size
