Call Center Outsourcing Market
Table of Contents
1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Call Center Outsourcing
1.2 Key Market Segments
1.2.1 Call Center Outsourcing Segment by Type
1.2.2 Call Center Outsourcing Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Call Center Outsourcing Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Call Center Outsourcing Market Competitive Landscape
3.1 Global Call Center Outsourcing Revenue Market Share by Company (2019-2024)
3.2 Call Center Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Call Center Outsourcing Market Size Sites, Area Served, Product Type
3.4 Call Center Outsourcing Market Competitive Situation and Trends
3.4.1 Call Center Outsourcing Market Concentration Rate
3.4.2 Global 5 and 10 Largest Call Center Outsourcing Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Call Center Outsourcing Value Chain Analysis
4.1 Call Center Outsourcing Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Call Center Outsourcing Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Call Center Outsourcing Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Call Center Outsourcing Market Size Market Share by Type (2019-2024)
6.3 Global Call Center Outsourcing Market Size Growth Rate by Type (2019-2024)
7 Call Center Outsourcing Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Call Center Outsourcing Market Size (M USD) by Application (2019-2024)
7.3 Global Call Center Outsourcing Market Size Growth Rate by Application (2019-2024)
8 Call Center Outsourcing Market Segmentation by Region
8.1 Global Call Center Outsourcing Market Size by Region
8.1.1 Global Call Center Outsourcing Market Size by Region
8.1.2 Global Call Center Outsourcing Market Size Market Share by Region
8.2 North America
8.2.1 North America Call Center Outsourcing Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Call Center Outsourcing Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Call Center Outsourcing Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Call Center Outsourcing Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Call Center Outsourcing Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 Xerox Corporation
9.1.1 Xerox Corporation Call Center Outsourcing Basic Information
9.1.2 Xerox Corporation Call Center Outsourcing Product Overview
9.1.3 Xerox Corporation Call Center Outsourcing Product Market Performance
9.1.4 Xerox Corporation Call Center Outsourcing SWOT Analysis
9.1.5 Xerox Corporation Business Overview
9.1.6 Xerox Corporation Recent Developments
9.2 IBM Global Services
9.2.1 IBM Global Services Call Center Outsourcing Basic Information
9.2.2 IBM Global Services Call Center Outsourcing Product Overview
9.2.3 IBM Global Services Call Center Outsourcing Product Market Performance
9.2.4 Xerox Corporation Call Center Outsourcing SWOT Analysis
9.2.5 IBM Global Services Business Overview
9.2.6 IBM Global Services Recent Developments
9.3 CGS
9.3.1 CGS Call Center Outsourcing Basic Information
9.3.2 CGS Call Center Outsourcing Product Overview
9.3.3 CGS Call Center Outsourcing Product Market Performance
9.3.4 Xerox Corporation Call Center Outsourcing SWOT Analysis
9.3.5 CGS Business Overview
9.3.6 CGS Recent Developments
9.4 Datamark, Inc.
9.4.1 Datamark, Inc. Call Center Outsourcing Basic Information
9.4.2 Datamark, Inc. Call Center Outsourcing Product Overview
9.4.3 Datamark, Inc. Call Center Outsourcing Product Market Performance
9.4.4 Datamark, Inc. Business Overview
9.4.5 Datamark, Inc. Recent Developments
9.5 Infinit Contact
9.5.1 Infinit Contact Call Center Outsourcing Basic Information
9.5.2 Infinit Contact Call Center Outsourcing Product Overview
9.5.3 Infinit Contact Call Center Outsourcing Product Market Performance
9.5.4 Infinit Contact Business Overview
9.5.5 Infinit Contact Recent Developments
9.6 Five9
9.6.1 Five9 Call Center Outsourcing Basic Information
9.6.2 Five9 Call Center Outsourcing Product Overview
9.6.3 Five9 Call Center Outsourcing Product Market Performance
9.6.4 Five9 Business Overview
9.6.5 Five9 Recent Developments
9.7 Runway
9.7.1 Runway Call Center Outsourcing Basic Information
9.7.2 Runway Call Center Outsourcing Product Overview
9.7.3 Runway Call Center Outsourcing Product Market Performance
9.7.4 Runway Business Overview
9.7.5 Runway Recent Developments
9.8 Invensis
9.8.1 Invensis Call Center Outsourcing Basic Information
9.8.2 Invensis Call Center Outsourcing Product Overview
9.8.3 Invensis Call Center Outsourcing Product Market Performance
9.8.4 Invensis Business Overview
9.8.5 Invensis Recent Developments
9.9 Infinit-O
9.9.1 Infinit-O Call Center Outsourcing Basic Information
9.9.2 Infinit-O Call Center Outsourcing Product Overview
9.9.3 Infinit-O Call Center Outsourcing Product Market Performance
9.9.4 Infinit-O Business Overview
9.9.5 Infinit-O Recent Developments
9.10 PSI
9.10.1 PSI Call Center Outsourcing Basic Information
9.10.2 PSI Call Center Outsourcing Product Overview
9.10.3 PSI Call Center Outsourcing Product Market Performance
9.10.4 PSI Business Overview
9.10.5 PSI Recent Developments
9.11 Sitel Worldwide Corporation
9.11.1 Sitel Worldwide Corporation Call Center Outsourcing Basic Information
9.11.2 Sitel Worldwide Corporation Call Center Outsourcing Product Overview
9.11.3 Sitel Worldwide Corporation Call Center Outsourcing Product Market Performance
9.11.4 Sitel Worldwide Corporation Business Overview
9.11.5 Sitel Worldwide Corporation Recent Developments
10 Call Center Outsourcing Regional Market Forecast
10.1 Global Call Center Outsourcing Market Size Forecast
10.2 Global Call Center Outsourcing Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Call Center Outsourcing Market Size Forecast by Country
10.2.3 Asia Pacific Call Center Outsourcing Market Size Forecast by Region
10.2.4 South America Call Center Outsourcing Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Call Center Outsourcing by Country
11 Forecast Market by Type and by Application (2025-2030)
11.1 Global Call Center Outsourcing Market Forecast by Type (2025-2030)
11.2 Global Call Center Outsourcing Market Forecast by Application (2025-2030)
12 Conclusion and Key Findings
List of Tables
Table 1. Introduction of the Type
Table 2. Introduction of the Application
Table 3. Market Size (M USD) Segment Executive Summary
Table 4. Call Center Outsourcing Market Size Comparison by Region (M USD)
Table 5. Global Call Center Outsourcing Revenue (M USD) by Company (2019-2024)
Table 6. Global Call Center Outsourcing Revenue Share by Company (2019-2024)
Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Outsourcing as of 2022)
Table 8. Company Call Center Outsourcing Market Size Sites and Area Served
Table 9. Company Call Center Outsourcing Product Type
Table 10. Global Call Center Outsourcing Company Market Concentration Ratio (CR5 and HHI)
Table 11. Mergers & Acquisitions, Expansion Plans
Table 12. Value Chain Map of Call Center Outsourcing
Table 13. Midstream Market Analysis
Table 14. Downstream Customer Analysis
Table 15. Key Development Trends
Table 16. Driving Factors
Table 17. Call Center Outsourcing Market Challenges
Table 18. Global Call Center Outsourcing Market Size by Type (M USD)
Table 19. Global Call Center Outsourcing Market Size (M USD) by Type (2019-2024)
Table 20. Global Call Center Outsourcing Market Size Share by Type (2019-2024)
Table 21. Global Call Center Outsourcing Market Size Growth Rate by Type (2019-2024)
Table 22. Global Call Center Outsourcing Market Size by Application
Table 23. Global Call Center Outsourcing Market Size by Application (2019-2024) & (M USD)
Table 24. Global Call Center Outsourcing Market Share by Application (2019-2024)
Table 25. Global Call Center Outsourcing Market Size Growth Rate by Application (2019-2024)
Table 26. Global Call Center Outsourcing Market Size by Region (2019-2024) & (M USD)
Table 27. Global Call Center Outsourcing Market Size Market Share by Region (2019-2024)
Table 28. North America Call Center Outsourcing Market Size by Country (2019-2024) & (M USD)
Table 29. Europe Call Center Outsourcing Market Size by Country (2019-2024) & (M USD)
Table 30. Asia Pacific Call Center Outsourcing Market Size by Region (2019-2024) & (M USD)
Table 31. South America Call Center Outsourcing Market Size by Country (2019-2024) & (M USD)
Table 32. Middle East and Africa Call Center Outsourcing Market Size by Region (2019-2024) & (M USD)
Table 33. Xerox Corporation Call Center Outsourcing Basic Information
Table 34. Xerox Corporation Call Center Outsourcing Product Overview
Table 35. Xerox Corporation Call Center Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 36. Xerox Corporation Call Center Outsourcing SWOT Analysis
Table 37. Xerox Corporation Business Overview
Table 38. Xerox Corporation Recent Developments
Table 39. IBM Global Services Call Center Outsourcing Basic Information
Table 40. IBM Global Services Call Center Outsourcing Product Overview
Table 41. IBM Global Services Call Center Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 42. Xerox Corporation Call Center Outsourcing SWOT Analysis
Table 43. IBM Global Services Business Overview
Table 44. IBM Global Services Recent Developments
Table 45. CGS Call Center Outsourcing Basic Information
Table 46. CGS Call Center Outsourcing Product Overview
Table 47. CGS Call Center Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 48. Xerox Corporation Call Center Outsourcing SWOT Analysis
Table 49. CGS Business Overview
Table 50. CGS Recent Developments
Table 51. Datamark, Inc. Call Center Outsourcing Basic Information
Table 52. Datamark, Inc. Call Center Outsourcing Product Overview
Table 53. Datamark, Inc. Call Center Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 54. Datamark, Inc. Business Overview
Table 55. Datamark, Inc. Recent Developments
Table 56. Infinit Contact Call Center Outsourcing Basic Information
Table 57. Infinit Contact Call Center Outsourcing Product Overview
Table 58. Infinit Contact Call Center Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 59. Infinit Contact Business Overview
Table 60. Infinit Contact Recent Developments
Table 61. Five9 Call Center Outsourcing Basic Information
Table 62. Five9 Call Center Outsourcing Product Overview
Table 63. Five9 Call Center Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 64. Five9 Business Overview
Table 65. Five9 Recent Developments
Table 66. Runway Call Center Outsourcing Basic Information
Table 67. Runway Call Center Outsourcing Product Overview
Table 68. Runway Call Center Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 69. Runway Business Overview
Table 70. Runway Recent Developments
Table 71. Invensis Call Center Outsourcing Basic Information
Table 72. Invensis Call Center Outsourcing Product Overview
Table 73. Invensis Call Center Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 74. Invensis Business Overview
Table 75. Invensis Recent Developments
Table 76. Infinit-O Call Center Outsourcing Basic Information
Table 77. Infinit-O Call Center Outsourcing Product Overview
Table 78. Infinit-O Call Center Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 79. Infinit-O Business Overview
Table 80. Infinit-O Recent Developments
Table 81. PSI Call Center Outsourcing Basic Information
Table 82. PSI Call Center Outsourcing Product Overview
Table 83. PSI Call Center Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 84. PSI Business Overview
Table 85. PSI Recent Developments
Table 86. Sitel Worldwide Corporation Call Center Outsourcing Basic Information
Table 87. Sitel Worldwide Corporation Call Center Outsourcing Product Overview
Table 88. Sitel Worldwide Corporation Call Center Outsourcing Revenue (M USD) and Gross Margin (2019-2024)
Table 89. Sitel Worldwide Corporation Business Overview
Table 90. Sitel Worldwide Corporation Recent Developments
Table 91. Global Call Center Outsourcing Market Size Forecast by Region (2025-2030) & (M USD)
Table 92. North America Call Center Outsourcing Market Size Forecast by Country (2025-2030) & (M USD)
Table 93. Europe Call Center Outsourcing Market Size Forecast by Country (2025-2030) & (M USD)
Table 94. Asia Pacific Call Center Outsourcing Market Size Forecast by Region (2025-2030) & (M USD)
Table 95. South America Call Center Outsourcing Market Size Forecast by Country (2025-2030) & (M USD)
Table 96. Middle East and Africa Call Center Outsourcing Market Size Forecast by Country (2025-2030) & (M USD)
Table 97. Global Call Center Outsourcing Market Size Forecast by Type (2025-2030) & (M USD)
Table 98. Global Call Center Outsourcing Market Size Forecast by Application (2025-2030) & (M USD)
List of Figures
Figure 1. Industrial Chain of Call Center Outsourcing
Figure 2. Data Triangulation
Figure 3. Key Caveats
Figure 4. Global Call Center Outsourcing Market Size (M USD), 2019-2030
Figure 5. Global Call Center Outsourcing Market Size (M USD) (2019-2030)
Figure 6. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 7. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 8. Evaluation Matrix of Regional Market Development Potential
Figure 9. Call Center Outsourcing Market Size by Country (M USD)
Figure 10. Global Call Center Outsourcing Revenue Share by Company in 2023
Figure 11. Call Center Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2023
Figure 12. The Global 5 and 10 Largest Players: Market Share by Call Center Outsourcing Revenue in 2023
Figure 13. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 14. Global Call Center Outsourcing Market Share by Type
Figure 15. Market Size Share of Call Center Outsourcing by Type (2019-2024)
Figure 16. Market Size Market Share of Call Center Outsourcing by Type in 2022
Figure 17. Global Call Center Outsourcing Market Size Growth Rate by Type (2019-2024)
Figure 18. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 19. Global Call Center Outsourcing Market Share by Application
Figure 20. Global Call Center Outsourcing Market Share by Application (2019-2024)
Figure 21. Global Call Center Outsourcing Market Share by Application in 2022
Figure 22. Global Call Center Outsourcing Market Size Growth Rate by Application (2019-2024)
Figure 23. Global Call Center Outsourcing Market Size Market Share by Region (2019-2024)
Figure 24. North America Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 25. North America Call Center Outsourcing Market Size Market Share by Country in 2023
Figure 26. U.S. Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 27. Canada Call Center Outsourcing Market Size (M USD) and Growth Rate (2019-2024)
Figure 28. Mexico Call Center Outsourcing Market Size (Units) and Growth Rate (2019-2024)
Figure 29. Europe Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 30. Europe Call Center Outsourcing Market Size Market Share by Country in 2023
Figure 31. Germany Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 32. France Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 33. U.K. Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 34. Italy Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 35. Russia Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 36. Asia Pacific Call Center Outsourcing Market Size and Growth Rate (M USD)
Figure 37. Asia Pacific Call Center Outsourcing Market Size Market Share by Region in 2023
Figure 38. China Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 39. Japan Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 40. South Korea Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 41. India Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 42. Southeast Asia Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 43. South America Call Center Outsourcing Market Size and Growth Rate (M USD)
Figure 44. South America Call Center Outsourcing Market Size Market Share by Country in 2023
Figure 45. Brazil Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 46. Argentina Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 47. Columbia Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 48. Middle East and Africa Call Center Outsourcing Market Size and Growth Rate (M USD)
Figure 49. Middle East and Africa Call Center Outsourcing Market Size Market Share by Region in 2023
Figure 50. Saudi Arabia Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 51. UAE Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 52. Egypt Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 53. Nigeria Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 54. South Africa Call Center Outsourcing Market Size and Growth Rate (2019-2024) & (M USD)
Figure 55. Global Call Center Outsourcing Market Size Forecast by Value (2019-2030) & (M USD)
Figure 56. Global Call Center Outsourcing Market Share Forecast by Type (2025-2030)
Figure 57. Global Call Center Outsourcing Market Share Forecast by Application (2025-2030)
Industry Market Size
