Call Center and Forecast Market
1 Introduction to Research & Analysis Reports
1.1 Call Center Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Call Center Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Call Center Overall Market Size
2.1 Global Call Center Market Size: 2023 VS 2030
2.2 Global Call Center Market Size, Prospects & Forecasts: 2019-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Call Center Players in Global Market
3.2 Top Global Call Center Companies Ranked by Revenue
3.3 Global Call Center Revenue by Companies
3.4 Top 3 and Top 5 Call Center Companies in Global Market, by Revenue in 2023
3.5 Global Companies Call Center Product Type
3.6 Tier 1, Tier 2 and Tier 3 Call Center Players in Global Market
3.6.1 List of Global Tier 1 Call Center Companies
3.6.2 List of Global Tier 2 and Tier 3 Call Center Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Call Center Market Size Markets, 2023 & 2030
4.1.2 On-Premise
4.1.3 Cloud-based
4.2 By Type - Global Call Center Revenue & Forecasts
4.2.1 By Type - Global Call Center Revenue, 2019-2024
4.2.2 By Type - Global Call Center Revenue, 2025-2030
4.2.3 By Type - Global Call Center Revenue Market Share, 2019-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Call Center Market Size, 2023 & 2030
5.1.2 Telecom & IT
5.1.3 BFSI
5.1.4 Healthcare & Life Sciences
5.1.5 Government & Public
5.1.6 Retail & Consumer Goods
5.1.7 Others
5.2 By Application - Global Call Center Revenue & Forecasts
5.2.1 By Application - Global Call Center Revenue, 2019-2024
5.2.2 By Application - Global Call Center Revenue, 2025-2030
5.2.3 By Application - Global Call Center Revenue Market Share, 2019-2030
6 Sights by Region
6.1 By Region - Global Call Center Market Size, 2023 & 2030
6.2 By Region - Global Call Center Revenue & Forecasts
6.2.1 By Region - Global Call Center Revenue, 2019-2024
6.2.2 By Region - Global Call Center Revenue, 2025-2030
6.2.3 By Region - Global Call Center Revenue Market Share, 2019-2030
6.3 North America
6.3.1 By Country - North America Call Center Revenue, 2019-2030
6.3.2 US Call Center Market Size, 2019-2030
6.3.3 Canada Call Center Market Size, 2019-2030
6.3.4 Mexico Call Center Market Size, 2019-2030
6.4 Europe
6.4.1 By Country - Europe Call Center Revenue, 2019-2030
6.4.2 Germany Call Center Market Size, 2019-2030
6.4.3 France Call Center Market Size, 2019-2030
6.4.4 U.K. Call Center Market Size, 2019-2030
6.4.5 Italy Call Center Market Size, 2019-2030
6.4.6 Russia Call Center Market Size, 2019-2030
6.4.7 Nordic Countries Call Center Market Size, 2019-2030
6.4.8 Benelux Call Center Market Size, 2019-2030
6.5 Asia
6.5.1 By Region - Asia Call Center Revenue, 2019-2030
6.5.2 China Call Center Market Size, 2019-2030
6.5.3 Japan Call Center Market Size, 2019-2030
6.5.4 South Korea Call Center Market Size, 2019-2030
6.5.5 Southeast Asia Call Center Market Size, 2019-2030
6.5.6 India Call Center Market Size, 2019-2030
6.6 South America
6.6.1 By Country - South America Call Center Revenue, 2019-2030
6.6.2 Brazil Call Center Market Size, 2019-2030
6.6.3 Argentina Call Center Market Size, 2019-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Call Center Revenue, 2019-2030
6.7.2 Turkey Call Center Market Size, 2019-2030
6.7.3 Israel Call Center Market Size, 2019-2030
6.7.4 Saudi Arabia Call Center Market Size, 2019-2030
6.7.5 UAE Call Center Market Size, 2019-2030
7 Call Center Companies Profiles
7.1 Teleperformance
7.1.1 Teleperformance Company Summary
7.1.2 Teleperformance Business Overview
7.1.3 Teleperformance Call Center Major Product Offerings
7.1.4 Teleperformance Call Center Revenue in Global Market (2019-2024)
7.1.5 Teleperformance Key News & Latest Developments
7.2 Concentrix (Convergys)
7.2.1 Concentrix (Convergys) Company Summary
7.2.2 Concentrix (Convergys) Business Overview
7.2.3 Concentrix (Convergys) Call Center Major Product Offerings
7.2.4 Concentrix (Convergys) Call Center Revenue in Global Market (2019-2024)
7.2.5 Concentrix (Convergys) Key News & Latest Developments
7.3 Alorica
7.3.1 Alorica Company Summary
7.3.2 Alorica Business Overview
7.3.3 Alorica Call Center Major Product Offerings
7.3.4 Alorica Call Center Revenue in Global Market (2019-2024)
7.3.5 Alorica Key News & Latest Developments
7.4 Atento
7.4.1 Atento Company Summary
7.4.2 Atento Business Overview
7.4.3 Atento Call Center Major Product Offerings
7.4.4 Atento Call Center Revenue in Global Market (2019-2024)
7.4.5 Atento Key News & Latest Developments
7.5 Acticall (Sitel)
7.5.1 Acticall (Sitel) Company Summary
7.5.2 Acticall (Sitel) Business Overview
7.5.3 Acticall (Sitel) Call Center Major Product Offerings
7.5.4 Acticall (Sitel) Call Center Revenue in Global Market (2019-2024)
7.5.5 Acticall (Sitel) Key News & Latest Developments
7.6 Arvato
7.6.1 Arvato Company Summary
7.6.2 Arvato Business Overview
7.6.3 Arvato Call Center Major Product Offerings
7.6.4 Arvato Call Center Revenue in Global Market (2019-2024)
7.6.5 Arvato Key News & Latest Developments
7.7 Sykes Enterprises
7.7.1 Sykes Enterprises Company Summary
7.7.2 Sykes Enterprises Business Overview
7.7.3 Sykes Enterprises Call Center Major Product Offerings
7.7.4 Sykes Enterprises Call Center Revenue in Global Market (2019-2024)
7.7.5 Sykes Enterprises Key News & Latest Developments
7.8 TeleTech Holdings
7.8.1 TeleTech Holdings Company Summary
7.8.2 TeleTech Holdings Business Overview
7.8.3 TeleTech Holdings Call Center Major Product Offerings
7.8.4 TeleTech Holdings Call Center Revenue in Global Market (2019-2024)
7.8.5 TeleTech Holdings Key News & Latest Developments
7.9 Transcom
7.9.1 Transcom Company Summary
7.9.2 Transcom Business Overview
7.9.3 Transcom Call Center Major Product Offerings
7.9.4 Transcom Call Center Revenue in Global Market (2019-2024)
7.9.5 Transcom Key News & Latest Developments
7.10 Serco
7.10.1 Serco Company Summary
7.10.2 Serco Business Overview
7.10.3 Serco Call Center Major Product Offerings
7.10.4 Serco Call Center Revenue in Global Market (2019-2024)
7.10.5 Serco Key News & Latest Developments
7.11 HKT Teleservices
7.11.1 HKT Teleservices Company Summary
7.11.2 HKT Teleservices Business Overview
7.11.3 HKT Teleservices Call Center Major Product Offerings
7.11.4 HKT Teleservices Call Center Revenue in Global Market (2019-2024)
7.11.5 HKT Teleservices Key News & Latest Developments
7.12 Comdata
7.12.1 Comdata Company Summary
7.12.2 Comdata Business Overview
7.12.3 Comdata Call Center Major Product Offerings
7.12.4 Comdata Call Center Revenue in Global Market (2019-2024)
7.12.5 Comdata Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Call Center Market Opportunities & Trends in Global Market
Table 2. Call Center Market Drivers in Global Market
Table 3. Call Center Market Restraints in Global Market
Table 4. Key Players of Call Center in Global Market
Table 5. Top Call Center Players in Global Market, Ranking by Revenue (2023)
Table 6. Global Call Center Revenue by Companies, (US$, Mn), 2019-2024
Table 7. Global Call Center Revenue Share by Companies, 2019-2024
Table 8. Global Companies Call Center Product Type
Table 9. List of Global Tier 1 Call Center Companies, Revenue (US$, Mn) in 2023 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Call Center Companies, Revenue (US$, Mn) in 2023 and Market Share
Table 11. By Type ? Global Call Center Revenue, (US$, Mn), 2023 & 2030
Table 12. By Type - Call Center Revenue in Global (US$, Mn), 2019-2024
Table 13. By Type - Call Center Revenue in Global (US$, Mn), 2025-2030
Table 14. By Application ? Global Call Center Revenue, (US$, Mn), 2023 & 2030
Table 15. By Application - Call Center Revenue in Global (US$, Mn), 2019-2024
Table 16. By Application - Call Center Revenue in Global (US$, Mn), 2025-2030
Table 17. By Region ? Global Call Center Revenue, (US$, Mn), 2023 & 2030
Table 18. By Region - Global Call Center Revenue (US$, Mn), 2019-2024
Table 19. By Region - Global Call Center Revenue (US$, Mn), 2025-2030
Table 20. By Country - North America Call Center Revenue, (US$, Mn), 2019-2024
Table 21. By Country - North America Call Center Revenue, (US$, Mn), 2025-2030
Table 22. By Country - Europe Call Center Revenue, (US$, Mn), 2019-2024
Table 23. By Country - Europe Call Center Revenue, (US$, Mn), 2025-2030
Table 24. By Region - Asia Call Center Revenue, (US$, Mn), 2019-2024
Table 25. By Region - Asia Call Center Revenue, (US$, Mn), 2025-2030
Table 26. By Country - South America Call Center Revenue, (US$, Mn), 2019-2024
Table 27. By Country - South America Call Center Revenue, (US$, Mn), 2025-2030
Table 28. By Country - Middle East & Africa Call Center Revenue, (US$, Mn), 2019-2024
Table 29. By Country - Middle East & Africa Call Center Revenue, (US$, Mn), 2025-2030
Table 30. Teleperformance Company Summary
Table 31. Teleperformance Call Center Product Offerings
Table 32. Teleperformance Call Center Revenue (US$, Mn) & (2019-2024)
Table 33. Teleperformance Key News & Latest Developments
Table 34. Concentrix (Convergys) Company Summary
Table 35. Concentrix (Convergys) Call Center Product Offerings
Table 36. Concentrix (Convergys) Call Center Revenue (US$, Mn) & (2019-2024)
Table 37. Concentrix (Convergys) Key News & Latest Developments
Table 38. Alorica Company Summary
Table 39. Alorica Call Center Product Offerings
Table 40. Alorica Call Center Revenue (US$, Mn) & (2019-2024)
Table 41. Alorica Key News & Latest Developments
Table 42. Atento Company Summary
Table 43. Atento Call Center Product Offerings
Table 44. Atento Call Center Revenue (US$, Mn) & (2019-2024)
Table 45. Atento Key News & Latest Developments
Table 46. Acticall (Sitel) Company Summary
Table 47. Acticall (Sitel) Call Center Product Offerings
Table 48. Acticall (Sitel) Call Center Revenue (US$, Mn) & (2019-2024)
Table 49. Acticall (Sitel) Key News & Latest Developments
Table 50. Arvato Company Summary
Table 51. Arvato Call Center Product Offerings
Table 52. Arvato Call Center Revenue (US$, Mn) & (2019-2024)
Table 53. Arvato Key News & Latest Developments
Table 54. Sykes Enterprises Company Summary
Table 55. Sykes Enterprises Call Center Product Offerings
Table 56. Sykes Enterprises Call Center Revenue (US$, Mn) & (2019-2024)
Table 57. Sykes Enterprises Key News & Latest Developments
Table 58. TeleTech Holdings Company Summary
Table 59. TeleTech Holdings Call Center Product Offerings
Table 60. TeleTech Holdings Call Center Revenue (US$, Mn) & (2019-2024)
Table 61. TeleTech Holdings Key News & Latest Developments
Table 62. Transcom Company Summary
Table 63. Transcom Call Center Product Offerings
Table 64. Transcom Call Center Revenue (US$, Mn) & (2019-2024)
Table 65. Transcom Key News & Latest Developments
Table 66. Serco Company Summary
Table 67. Serco Call Center Product Offerings
Table 68. Serco Call Center Revenue (US$, Mn) & (2019-2024)
Table 69. Serco Key News & Latest Developments
Table 70. HKT Teleservices Company Summary
Table 71. HKT Teleservices Call Center Product Offerings
Table 72. HKT Teleservices Call Center Revenue (US$, Mn) & (2019-2024)
Table 73. HKT Teleservices Key News & Latest Developments
Table 74. Comdata Company Summary
Table 75. Comdata Call Center Product Offerings
Table 76. Comdata Call Center Revenue (US$, Mn) & (2019-2024)
Table 77. Comdata Key News & Latest Developments
List of Figures
Figure 1. Call Center Segment by Type in 2023
Figure 2. Call Center Segment by Application in 2023
Figure 3. Global Call Center Market Overview: 2023
Figure 4. Key Caveats
Figure 5. Global Call Center Market Size: 2023 VS 2030 (US$, Mn)
Figure 6. Global Call Center Revenue, 2019-2030 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Call Center Revenue in 2023
Figure 8. By Type - Global Call Center Revenue Market Share, 2019-2030
Figure 9. By Application - Global Call Center Revenue Market Share, 2019-2030
Figure 10. By Type - Global Call Center Revenue, (US$, Mn), 2023 & 2030
Figure 11. By Type - Global Call Center Revenue Market Share, 2019-2030
Figure 12. By Application - Global Call Center Revenue, (US$, Mn), 2023 & 2030
Figure 13. By Application - Global Call Center Revenue Market Share, 2019-2030
Figure 14. By Region - Global Call Center Revenue Market Share, 2019-2030
Figure 15. By Country - North America Call Center Revenue Market Share, 2019-2030
Figure 16. US Call Center Revenue, (US$, Mn), 2019-2030
Figure 17. Canada Call Center Revenue, (US$, Mn), 2019-2030
Figure 18. Mexico Call Center Revenue, (US$, Mn), 2019-2030
Figure 19. By Country - Europe Call Center Revenue Market Share, 2019-2030
Figure 20. Germany Call Center Revenue, (US$, Mn), 2019-2030
Figure 21. France Call Center Revenue, (US$, Mn), 2019-2030
Figure 22. U.K. Call Center Revenue, (US$, Mn), 2019-2030
Figure 23. Italy Call Center Revenue, (US$, Mn), 2019-2030
Figure 24. Russia Call Center Revenue, (US$, Mn), 2019-2030
Figure 25. Nordic Countries Call Center Revenue, (US$, Mn), 2019-2030
Figure 26. Benelux Call Center Revenue, (US$, Mn), 2019-2030
Figure 27. By Region - Asia Call Center Revenue Market Share, 2019-2030
Figure 28. China Call Center Revenue, (US$, Mn), 2019-2030
Figure 29. Japan Call Center Revenue, (US$, Mn), 2019-2030
Figure 30. South Korea Call Center Revenue, (US$, Mn), 2019-2030
Figure 31. Southeast Asia Call Center Revenue, (US$, Mn), 2019-2030
Figure 32. India Call Center Revenue, (US$, Mn), 2019-2030
Figure 33. By Country - South America Call Center Revenue Market Share, 2019-2030
Figure 34. Brazil Call Center Revenue, (US$, Mn), 2019-2030
Figure 35. Argentina Call Center Revenue, (US$, Mn), 2019-2030
Figure 36. By Country - Middle East & Africa Call Center Revenue Market Share, 2019-2030
Figure 37. Turkey Call Center Revenue, (US$, Mn), 2019-2030
Figure 38. Israel Call Center Revenue, (US$, Mn), 2019-2030
Figure 39. Saudi Arabia Call Center Revenue, (US$, Mn), 2019-2030
Figure 40. UAE Call Center Revenue, (US$, Mn), 2019-2030
Figure 41. Teleperformance Call Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 42. Concentrix (Convergys) Call Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 43. Alorica Call Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 44. Atento Call Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 45. Acticall (Sitel) Call Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 46. Arvato Call Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 47. Sykes Enterprises Call Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 48. TeleTech Holdings Call Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 49. Transcom Call Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 50. Serco Call Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 51. HKT Teleservices Call Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 52. Comdata Call Center Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Industry Market Size
