Customer Engagement Center Workforce Optimization and Forecast Market
1 Introduction to Research & Analysis Reports
1.1 Customer Engagement Center Workforce Optimization Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Engagement Center Workforce Optimization Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Engagement Center Workforce Optimization Overall Market Size
2.1 Global Customer Engagement Center Workforce Optimization Market Size: 2022 VS 2030
2.2 Global Customer Engagement Center Workforce Optimization Market Size, Prospects & Forecasts: 2018-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Engagement Center Workforce Optimization Players in Global Market
3.2 Top Global Customer Engagement Center Workforce Optimization Companies Ranked by Revenue
3.3 Global Customer Engagement Center Workforce Optimization Revenue by Companies
3.4 Top 3 and Top 5 Customer Engagement Center Workforce Optimization Companies in Global Market, by Revenue in 2022
3.5 Global Companies Customer Engagement Center Workforce Optimization Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Engagement Center Workforce Optimization Players in Global Market
3.6.1 List of Global Tier 1 Customer Engagement Center Workforce Optimization Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Engagement Center Workforce Optimization Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Engagement Center Workforce Optimization Market Size Markets, 2022 & 2030
4.1.2 Software
4.1.3 Services
4.2 By Type - Global Customer Engagement Center Workforce Optimization Revenue & Forecasts
4.2.1 By Type - Global Customer Engagement Center Workforce Optimization Revenue, 2018-2023
4.2.2 By Type - Global Customer Engagement Center Workforce Optimization Revenue, 2024-2030
4.2.3 By Type - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Engagement Center Workforce Optimization Market Size, 2022 & 2030
5.1.2 BFSI
5.1.3 ITand Telecom
5.1.4 Healthcare
5.1.5 Transportation and Logistics
5.1.6 Retail and E-Commerce
5.1.7 Others
5.2 By Application - Global Customer Engagement Center Workforce Optimization Revenue & Forecasts
5.2.1 By Application - Global Customer Engagement Center Workforce Optimization Revenue, 2018-2023
5.2.2 By Application - Global Customer Engagement Center Workforce Optimization Revenue, 2024-2030
5.2.3 By Application - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
6 Sights by Region
6.1 By Region - Global Customer Engagement Center Workforce Optimization Market Size, 2022 & 2030
6.2 By Region - Global Customer Engagement Center Workforce Optimization Revenue & Forecasts
6.2.1 By Region - Global Customer Engagement Center Workforce Optimization Revenue, 2018-2023
6.2.2 By Region - Global Customer Engagement Center Workforce Optimization Revenue, 2024-2030
6.2.3 By Region - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
6.3 North America
6.3.1 By Country - North America Customer Engagement Center Workforce Optimization Revenue, 2018-2030
6.3.2 US Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.3.3 Canada Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.3.4 Mexico Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.4 Europe
6.4.1 By Country - Europe Customer Engagement Center Workforce Optimization Revenue, 2018-2030
6.4.2 Germany Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.4.3 France Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.4.4 U.K. Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.4.5 Italy Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.4.6 Russia Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.4.7 Nordic Countries Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.4.8 Benelux Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.5 Asia
6.5.1 By Region - Asia Customer Engagement Center Workforce Optimization Revenue, 2018-2030
6.5.2 China Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.5.3 Japan Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.5.4 South Korea Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.5.5 Southeast Asia Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.5.6 India Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.6 South America
6.6.1 By Country - South America Customer Engagement Center Workforce Optimization Revenue, 2018-2030
6.6.2 Brazil Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.6.3 Argentina Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Engagement Center Workforce Optimization Revenue, 2018-2030
6.7.2 Turkey Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.7.3 Israel Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.7.4 Saudi Arabia Customer Engagement Center Workforce Optimization Market Size, 2018-2030
6.7.5 UAE Customer Engagement Center Workforce Optimization Market Size, 2018-2030
7 Customer Engagement Center Workforce Optimization Companies Profiles
7.1 Verint Systems Inc.
7.1.1 Verint Systems Inc. Company Summary
7.1.2 Verint Systems Inc. Business Overview
7.1.3 Verint Systems Inc. Customer Engagement Center Workforce Optimization Major Product Offerings
7.1.4 Verint Systems Inc. Customer Engagement Center Workforce Optimization Revenue in Global Market (2018-2023)
7.1.5 Verint Systems Inc. Key News & Latest Developments
7.2 Aspect Software, Inc.
7.2.1 Aspect Software, Inc. Company Summary
7.2.2 Aspect Software, Inc. Business Overview
7.2.3 Aspect Software, Inc. Customer Engagement Center Workforce Optimization Major Product Offerings
7.2.4 Aspect Software, Inc. Customer Engagement Center Workforce Optimization Revenue in Global Market (2018-2023)
7.2.5 Aspect Software, Inc. Key News & Latest Developments
7.3 Calabrio, Inc.
7.3.1 Calabrio, Inc. Company Summary
7.3.2 Calabrio, Inc. Business Overview
7.3.3 Calabrio, Inc. Customer Engagement Center Workforce Optimization Major Product Offerings
7.3.4 Calabrio, Inc. Customer Engagement Center Workforce Optimization Revenue in Global Market (2018-2023)
7.3.5 Calabrio, Inc. Key News & Latest Developments
7.4 CRMXchange
7.4.1 CRMXchange Company Summary
7.4.2 CRMXchange Business Overview
7.4.3 CRMXchange Customer Engagement Center Workforce Optimization Major Product Offerings
7.4.4 CRMXchange Customer Engagement Center Workforce Optimization Revenue in Global Market (2018-2023)
7.4.5 CRMXchange Key News & Latest Developments
7.5 Avaya Inc.
7.5.1 Avaya Inc. Company Summary
7.5.2 Avaya Inc. Business Overview
7.5.3 Avaya Inc. Customer Engagement Center Workforce Optimization Major Product Offerings
7.5.4 Avaya Inc. Customer Engagement Center Workforce Optimization Revenue in Global Market (2018-2023)
7.5.5 Avaya Inc. Key News & Latest Developments
7.6 Genesys Telecommunications Laboratories, Inc.
7.6.1 Genesys Telecommunications Laboratories, Inc. Company Summary
7.6.2 Genesys Telecommunications Laboratories, Inc. Business Overview
7.6.3 Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Major Product Offerings
7.6.4 Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Revenue in Global Market (2018-2023)
7.6.5 Genesys Telecommunications Laboratories, Inc. Key News & Latest Developments
7.7 Open Text Corporation
7.7.1 Open Text Corporation Company Summary
7.7.2 Open Text Corporation Business Overview
7.7.3 Open Text Corporation Customer Engagement Center Workforce Optimization Major Product Offerings
7.7.4 Open Text Corporation Customer Engagement Center Workforce Optimization Revenue in Global Market (2018-2023)
7.7.5 Open Text Corporation Key News & Latest Developments
7.8 ConvergeOne, Inc.
7.8.1 ConvergeOne, Inc. Company Summary
7.8.2 ConvergeOne, Inc. Business Overview
7.8.3 ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Major Product Offerings
7.8.4 ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Revenue in Global Market (2018-2023)
7.8.5 ConvergeOne, Inc. Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Customer Engagement Center Workforce Optimization Market Opportunities & Trends in Global Market
Table 2. Customer Engagement Center Workforce Optimization Market Drivers in Global Market
Table 3. Customer Engagement Center Workforce Optimization Market Restraints in Global Market
Table 4. Key Players of Customer Engagement Center Workforce Optimization in Global Market
Table 5. Top Customer Engagement Center Workforce Optimization Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Customer Engagement Center Workforce Optimization Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Customer Engagement Center Workforce Optimization Revenue Share by Companies, 2018-2023
Table 8. Global Companies Customer Engagement Center Workforce Optimization Product Type
Table 9. List of Global Tier 1 Customer Engagement Center Workforce Optimization Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Engagement Center Workforce Optimization Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2022 & 2030
Table 12. By Type - Customer Engagement Center Workforce Optimization Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Customer Engagement Center Workforce Optimization Revenue in Global (US$, Mn), 2024-2030
Table 14. By Application ? Global Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2022 & 2030
Table 15. By Application - Customer Engagement Center Workforce Optimization Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Customer Engagement Center Workforce Optimization Revenue in Global (US$, Mn), 2024-2030
Table 17. By Region ? Global Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2022 & 2030
Table 18. By Region - Global Customer Engagement Center Workforce Optimization Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Customer Engagement Center Workforce Optimization Revenue (US$, Mn), 2024-2030
Table 20. By Country - North America Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2024-2030
Table 22. By Country - Europe Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2024-2030
Table 24. By Region - Asia Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2024-2030
Table 26. By Country - South America Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2024-2030
Table 28. By Country - Middle East & Africa Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2024-2030
Table 30. Verint Systems Inc. Company Summary
Table 31. Verint Systems Inc. Customer Engagement Center Workforce Optimization Product Offerings
Table 32. Verint Systems Inc. Customer Engagement Center Workforce Optimization Revenue (US$, Mn) & (2018-2023)
Table 33. Verint Systems Inc. Key News & Latest Developments
Table 34. Aspect Software, Inc. Company Summary
Table 35. Aspect Software, Inc. Customer Engagement Center Workforce Optimization Product Offerings
Table 36. Aspect Software, Inc. Customer Engagement Center Workforce Optimization Revenue (US$, Mn) & (2018-2023)
Table 37. Aspect Software, Inc. Key News & Latest Developments
Table 38. Calabrio, Inc. Company Summary
Table 39. Calabrio, Inc. Customer Engagement Center Workforce Optimization Product Offerings
Table 40. Calabrio, Inc. Customer Engagement Center Workforce Optimization Revenue (US$, Mn) & (2018-2023)
Table 41. Calabrio, Inc. Key News & Latest Developments
Table 42. CRMXchange Company Summary
Table 43. CRMXchange Customer Engagement Center Workforce Optimization Product Offerings
Table 44. CRMXchange Customer Engagement Center Workforce Optimization Revenue (US$, Mn) & (2018-2023)
Table 45. CRMXchange Key News & Latest Developments
Table 46. Avaya Inc. Company Summary
Table 47. Avaya Inc. Customer Engagement Center Workforce Optimization Product Offerings
Table 48. Avaya Inc. Customer Engagement Center Workforce Optimization Revenue (US$, Mn) & (2018-2023)
Table 49. Avaya Inc. Key News & Latest Developments
Table 50. Genesys Telecommunications Laboratories, Inc. Company Summary
Table 51. Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Product Offerings
Table 52. Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Revenue (US$, Mn) & (2018-2023)
Table 53. Genesys Telecommunications Laboratories, Inc. Key News & Latest Developments
Table 54. Open Text Corporation Company Summary
Table 55. Open Text Corporation Customer Engagement Center Workforce Optimization Product Offerings
Table 56. Open Text Corporation Customer Engagement Center Workforce Optimization Revenue (US$, Mn) & (2018-2023)
Table 57. Open Text Corporation Key News & Latest Developments
Table 58. ConvergeOne, Inc. Company Summary
Table 59. ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Product Offerings
Table 60. ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Revenue (US$, Mn) & (2018-2023)
Table 61. ConvergeOne, Inc. Key News & Latest Developments
List of Figures
Figure 1. Customer Engagement Center Workforce Optimization Segment by Type in 2022
Figure 2. Customer Engagement Center Workforce Optimization Segment by Application in 2022
Figure 3. Global Customer Engagement Center Workforce Optimization Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Customer Engagement Center Workforce Optimization Market Size: 2022 VS 2030 (US$, Mn)
Figure 6. Global Customer Engagement Center Workforce Optimization Revenue, 2018-2030 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Engagement Center Workforce Optimization Revenue in 2022
Figure 8. By Type - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
Figure 9. By Application - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
Figure 10. By Type - Global Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2022 & 2030
Figure 11. By Type - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
Figure 12. By Application - Global Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2022 & 2030
Figure 13. By Application - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
Figure 14. By Region - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
Figure 15. By Country - North America Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
Figure 16. US Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 17. Canada Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 18. Mexico Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 19. By Country - Europe Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
Figure 20. Germany Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 21. France Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 22. U.K. Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 23. Italy Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 24. Russia Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 25. Nordic Countries Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 26. Benelux Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 27. By Region - Asia Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
Figure 28. China Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 29. Japan Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 30. South Korea Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 31. Southeast Asia Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 32. India Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 33. By Country - South America Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
Figure 34. Brazil Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 35. Argentina Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 36. By Country - Middle East & Africa Customer Engagement Center Workforce Optimization Revenue Market Share, 2018-2030
Figure 37. Turkey Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 38. Israel Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 39. Saudi Arabia Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 40. UAE Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2018-2030
Figure 41. Verint Systems Inc. Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Aspect Software, Inc. Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Calabrio, Inc. Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. CRMXchange Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Avaya Inc. Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Open Text Corporation Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Industry Market Size
