Customer Engagement Center Workforce Optimization and Forecast Market
1 Introduction to Research & Analysis Reports
1.1 Customer Engagement Center Workforce Optimization Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Engagement Center Workforce Optimization Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Engagement Center Workforce Optimization Overall Market Size
2.1 Global Customer Engagement Center Workforce Optimization Market Size: 2021 VS 2028
2.2 Global Customer Engagement Center Workforce Optimization Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Engagement Center Workforce Optimization Players in Global Market
3.2 Top Global Customer Engagement Center Workforce Optimization Companies Ranked by Revenue
3.3 Global Customer Engagement Center Workforce Optimization Revenue by Companies
3.4 Top 3 and Top 5 Customer Engagement Center Workforce Optimization Companies in Global Market, by Revenue in 2021
3.5 Global Companies Customer Engagement Center Workforce Optimization Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Engagement Center Workforce Optimization Players in Global Market
3.6.1 List of Global Tier 1 Customer Engagement Center Workforce Optimization Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Engagement Center Workforce Optimization Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Customer Engagement Center Workforce Optimization Market Size Markets, 2021 & 2028
4.1.2 Software
4.1.3 Services
4.2 By Type - Global Customer Engagement Center Workforce Optimization Revenue & Forecasts
4.2.1 By Type - Global Customer Engagement Center Workforce Optimization Revenue, 2017-2022
4.2.2 By Type - Global Customer Engagement Center Workforce Optimization Revenue, 2023-2028
4.2.3 By Type - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Engagement Center Workforce Optimization Market Size, 2021 & 2028
5.1.2 BFSI
5.1.3 ITand Telecom
5.1.4 Healthcare
5.1.5 Transportation and Logistics
5.1.6 Retail and E-Commerce
5.1.7 Others
5.2 By Application - Global Customer Engagement Center Workforce Optimization Revenue & Forecasts
5.2.1 By Application - Global Customer Engagement Center Workforce Optimization Revenue, 2017-2022
5.2.2 By Application - Global Customer Engagement Center Workforce Optimization Revenue, 2023-2028
5.2.3 By Application - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Customer Engagement Center Workforce Optimization Market Size, 2021 & 2028
6.2 By Region - Global Customer Engagement Center Workforce Optimization Revenue & Forecasts
6.2.1 By Region - Global Customer Engagement Center Workforce Optimization Revenue, 2017-2022
6.2.2 By Region - Global Customer Engagement Center Workforce Optimization Revenue, 2023-2028
6.2.3 By Region - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Customer Engagement Center Workforce Optimization Revenue, 2017-2028
6.3.2 US Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.3.3 Canada Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.3.4 Mexico Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Customer Engagement Center Workforce Optimization Revenue, 2017-2028
6.4.2 Germany Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.4.3 France Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.4.4 U.K. Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.4.5 Italy Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.4.6 Russia Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.4.7 Nordic Countries Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.4.8 Benelux Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Customer Engagement Center Workforce Optimization Revenue, 2017-2028
6.5.2 China Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.5.3 Japan Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.5.4 South Korea Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.5.5 Southeast Asia Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.5.6 India Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Customer Engagement Center Workforce Optimization Revenue, 2017-2028
6.6.2 Brazil Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.6.3 Argentina Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Engagement Center Workforce Optimization Revenue, 2017-2028
6.7.2 Turkey Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.7.3 Israel Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.7.4 Saudi Arabia Customer Engagement Center Workforce Optimization Market Size, 2017-2028
6.7.5 UAE Customer Engagement Center Workforce Optimization Market Size, 2017-2028
7 Players Profiles
7.1 Verint Systems Inc.
7.1.1 Verint Systems Inc. Corporate Summary
7.1.2 Verint Systems Inc. Business Overview
7.1.3 Verint Systems Inc. Customer Engagement Center Workforce Optimization Major Product Offerings
7.1.4 Verint Systems Inc. Customer Engagement Center Workforce Optimization Revenue in Global Market (2017-2022)
7.1.5 Verint Systems Inc. Key News
7.2 Aspect Software, Inc.
7.2.1 Aspect Software, Inc. Corporate Summary
7.2.2 Aspect Software, Inc. Business Overview
7.2.3 Aspect Software, Inc. Customer Engagement Center Workforce Optimization Major Product Offerings
7.2.4 Aspect Software, Inc. Customer Engagement Center Workforce Optimization Revenue in Global Market (2017-2022)
7.2.5 Aspect Software, Inc. Key News
7.3 Calabrio, Inc.
7.3.1 Calabrio, Inc. Corporate Summary
7.3.2 Calabrio, Inc. Business Overview
7.3.3 Calabrio, Inc. Customer Engagement Center Workforce Optimization Major Product Offerings
7.3.4 Calabrio, Inc. Customer Engagement Center Workforce Optimization Revenue in Global Market (2017-2022)
7.3.5 Calabrio, Inc. Key News
7.4 CRMXchange
7.4.1 CRMXchange Corporate Summary
7.4.2 CRMXchange Business Overview
7.4.3 CRMXchange Customer Engagement Center Workforce Optimization Major Product Offerings
7.4.4 CRMXchange Customer Engagement Center Workforce Optimization Revenue in Global Market (2017-2022)
7.4.5 CRMXchange Key News
7.5 Avaya Inc.
7.5.1 Avaya Inc. Corporate Summary
7.5.2 Avaya Inc. Business Overview
7.5.3 Avaya Inc. Customer Engagement Center Workforce Optimization Major Product Offerings
7.5.4 Avaya Inc. Customer Engagement Center Workforce Optimization Revenue in Global Market (2017-2022)
7.5.5 Avaya Inc. Key News
7.6 Genesys Telecommunications Laboratories, Inc.
7.6.1 Genesys Telecommunications Laboratories, Inc. Corporate Summary
7.6.2 Genesys Telecommunications Laboratories, Inc. Business Overview
7.6.3 Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Major Product Offerings
7.6.4 Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Revenue in Global Market (2017-2022)
7.6.5 Genesys Telecommunications Laboratories, Inc. Key News
7.7 Open Text Corporation
7.7.1 Open Text Corporation Corporate Summary
7.7.2 Open Text Corporation Business Overview
7.7.3 Open Text Corporation Customer Engagement Center Workforce Optimization Major Product Offerings
7.7.4 Open Text Corporation Customer Engagement Center Workforce Optimization Revenue in Global Market (2017-2022)
7.7.5 Open Text Corporation Key News
7.8 ConvergeOne, Inc.
7.8.1 ConvergeOne, Inc. Corporate Summary
7.8.2 ConvergeOne, Inc. Business Overview
7.8.3 ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Major Product Offerings
7.8.4 ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Revenue in Global Market (2017-2022)
7.8.5 ConvergeOne, Inc. Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Customer Engagement Center Workforce Optimization Market Opportunities & Trends in Global Market
Table 2. Customer Engagement Center Workforce Optimization Market Drivers in Global Market
Table 3. Customer Engagement Center Workforce Optimization Market Restraints in Global Market
Table 4. Key Players of Customer Engagement Center Workforce Optimization in Global Market
Table 5. Top Customer Engagement Center Workforce Optimization Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Customer Engagement Center Workforce Optimization Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Customer Engagement Center Workforce Optimization Revenue Share by Companies, 2017-2022
Table 8. Global Companies Customer Engagement Center Workforce Optimization Product Type
Table 9. List of Global Tier 1 Customer Engagement Center Workforce Optimization Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Engagement Center Workforce Optimization Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Customer Engagement Center Workforce Optimization Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Customer Engagement Center Workforce Optimization Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Customer Engagement Center Workforce Optimization Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Customer Engagement Center Workforce Optimization Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Customer Engagement Center Workforce Optimization Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Customer Engagement Center Workforce Optimization Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2023-2028
Table 30. Verint Systems Inc. Corporate Summary
Table 31. Verint Systems Inc. Customer Engagement Center Workforce Optimization Product Offerings
Table 32. Verint Systems Inc. Customer Engagement Center Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 33. Aspect Software, Inc. Corporate Summary
Table 34. Aspect Software, Inc. Customer Engagement Center Workforce Optimization Product Offerings
Table 35. Aspect Software, Inc. Customer Engagement Center Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 36. Calabrio, Inc. Corporate Summary
Table 37. Calabrio, Inc. Customer Engagement Center Workforce Optimization Product Offerings
Table 38. Calabrio, Inc. Customer Engagement Center Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 39. CRMXchange Corporate Summary
Table 40. CRMXchange Customer Engagement Center Workforce Optimization Product Offerings
Table 41. CRMXchange Customer Engagement Center Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 42. Avaya Inc. Corporate Summary
Table 43. Avaya Inc. Customer Engagement Center Workforce Optimization Product Offerings
Table 44. Avaya Inc. Customer Engagement Center Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 45. Genesys Telecommunications Laboratories, Inc. Corporate Summary
Table 46. Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Product Offerings
Table 47. Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 48. Open Text Corporation Corporate Summary
Table 49. Open Text Corporation Customer Engagement Center Workforce Optimization Product Offerings
Table 50. Open Text Corporation Customer Engagement Center Workforce Optimization Revenue (US$, Mn), (2017-2022)
Table 51. ConvergeOne, Inc. Corporate Summary
Table 52. ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Product Offerings
Table 53. ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Customer Engagement Center Workforce Optimization Segment by Type in 2021
Figure 2. Customer Engagement Center Workforce Optimization Segment by Application in 2021
Figure 3. Global Customer Engagement Center Workforce Optimization Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Customer Engagement Center Workforce Optimization Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Customer Engagement Center Workforce Optimization Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Engagement Center Workforce Optimization Revenue in 2021
Figure 8. By Type - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2017-2028
Figure 9. By Application - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2017-2028
Figure 10. By Region - Global Customer Engagement Center Workforce Optimization Revenue Market Share, 2017-2028
Figure 11. By Country - North America Customer Engagement Center Workforce Optimization Revenue Market Share, 2017-2028
Figure 12. US Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Customer Engagement Center Workforce Optimization Revenue Market Share, 2017-2028
Figure 16. Germany Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 17. France Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Customer Engagement Center Workforce Optimization Revenue Market Share, 2017-2028
Figure 24. China Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 28. India Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Customer Engagement Center Workforce Optimization Revenue Market Share, 2017-2028
Figure 30. Brazil Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Customer Engagement Center Workforce Optimization Revenue Market Share, 2017-2028
Figure 33. Turkey Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Customer Engagement Center Workforce Optimization Revenue, (US$, Mn), 2017-2028
Figure 37. Verint Systems Inc. Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Aspect Software, Inc. Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Calabrio, Inc. Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. CRMXchange Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Avaya Inc. Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Open Text Corporation Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Industry Market Size
