Virtual Customer Assistants Application Market

A virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions. Engagement with a VCA is possible via the web, SMS, consumer messaging apps, mobile apps, peer-to-peer communities, kiosks and other web-based or mobile interfaces, and the engagement is text-based. In addition, a VCA can support speech- and text-based engagement in situations where voice processing is enabled. The VCA relies on knowledge repositories and NLP technologies. In some service scenarios, the combination of speech technology and the VCA provides a strong customer service proposition.
Virtual Customer Assistants Application Market contains market size and forecasts of Virtual Customer Assistants (VCA) Application in Global, including the following market information:
Global Virtual Customer Assistants (VCA) Application Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Virtual Customer Assistants (VCA) Application market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud-Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Virtual Customer Assistants (VCA) Application include EGain, Interactions, Creative Virtual, Artificial Solutions, SmartAction, Nuance, Go Moment, IPsoft and Botfuel and etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Virtual Customer Assistants (VCA) Application companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Virtual Customer Assistants (VCA) Application Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Virtual Customer Assistants (VCA) Application Market Segment Percentages, by Type, 2021 (%)
Cloud-Based
On-Premises
Global Virtual Customer Assistants (VCA) Application Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Virtual Customer Assistants (VCA) Application Market Segment Percentages, by Application, 2021 (%)
Large Enterprises (1000+ Users)
Medium-Sized Enterprise (499-1000 Users)
Small Enterprises (1-499 Users)
Global Virtual Customer Assistants (VCA) Application Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Virtual Customer Assistants (VCA) Application Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Virtual Customer Assistants (VCA) Application revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Virtual Customer Assistants (VCA) Application revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
EGain
Interactions
Creative Virtual
Artificial Solutions
SmartAction
Nuance
Go Moment
IPsoft
Botfuel
IBM