Utility Customer Information System Market

The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels ? such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) ? as well as customer self-service needs.
Utility Customer Information System Market contains market size and forecasts of Utility Customer Information System in Global, including the following market information:
Global Utility Customer Information System Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Utility Customer Information System market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud-Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Utility Customer Information System include Oracle, SAP, NorthStar, Gentrack, Open International Systems, Fluentgrid Limited, efluid SAS, Ferranti Computer Systems and Gruppo Engineering, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Utility Customer Information System companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Utility Customer Information System Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Utility Customer Information System Market Segment Percentages, by Type, 2021 (%)
Cloud-Based
On-Premises
Global Utility Customer Information System Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Utility Customer Information System Market Segment Percentages, by Application, 2021 (%)
Natural Gas Companies
Electricity Companies
Telephone Companies
Water Companies
Others
Global Utility Customer Information System Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Utility Customer Information System Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Utility Customer Information System revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Utility Customer Information System revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Oracle
SAP
NorthStar
Gentrack
Open International Systems
Fluentgrid Limited
efluid SAS
Ferranti Computer Systems
Gruppo Engineering
Indra
Itineris
Vertex
Advanced Utility Systems
Hansen Technologies
Cayenta