Corporate Call Center Outsourcing Services Market

Corporate Call Center Outsourcing is the use of contracted labor from a third-party source to handle customer interactions and communications versus using your own in-house employees. Contact centers can communicate with customers across a variety of methods, including phone, email, live chat, instant messaging, and social. The handoff of customer interactions to an outside provider ultimately gives companies the flexibility to focus on internal efforts and its core competencies.
Corporate Call Center Outsourcing Services Market contains market size and forecasts of Corporate Call Center Outsourcing Services in Global, including the following market information:
Global Corporate Call Center Outsourcing Services Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Corporate Call Center Outsourcing Services market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Partial Outsourcing Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Corporate Call Center Outsourcing Services include Dialpad, TTEC, DATAMARK, Teledirect, Expivia, Helpware, XACT, American Call Center and LinkSolution, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Corporate Call Center Outsourcing Services companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Corporate Call Center Outsourcing Services Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Corporate Call Center Outsourcing Services Market Segment Percentages, by Type, 2021 (%)
Partial Outsourcing
Complete Outsourcing
Global Corporate Call Center Outsourcing Services Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Corporate Call Center Outsourcing Services Market Segment Percentages, by Application, 2021 (%)
Large Enterprises
SMEs
Global Corporate Call Center Outsourcing Services Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Corporate Call Center Outsourcing Services Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Corporate Call Center Outsourcing Services revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Corporate Call Center Outsourcing Services revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Dialpad
TTEC
DATAMARK
Teledirect
Expivia
Helpware
XACT
American Call Center
LinkSolution
WOW24-7
Simply Contact
SupportYourApp
TELUS International
Mindy Support
Flatworld Solutions
Go4Customer
Invensis Technologies
Magellan Solutions Outsourcing
2nd Office
Acquire BPO
Alorica
Arvato