Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.
The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.
Conversation Intelligence Software Market aims to provide a comprehensive presentation of the global market for Conversation Intelligence Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversation Intelligence Software. Conversation Intelligence Software Market contains market size and forecasts of Conversation Intelligence Software in global, including the following market information:
- Global Conversation Intelligence Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Conversation Intelligence Software market was valued at US$ 1022.4 million in 2022 and is projected to reach US$ 2206.7 million by 2029, at a CAGR of 11.6% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The top 5 participants in the conversation intelligence platform market are going.io, Chorus. ai (AffectLayer), SalesLoft, CallRail, and Revenue.io, accounting for about 40% of the market share.North America is the largest market, with a share about 38%, followed by Asia Pacific and Europe with the share about 28% and 18%. At present, the intelligent dialogue analysis market mainly takes cloud based as the main product, accounting for about 75% of the market. Its main application areas are large enterprises, with a market share of about 60%.
We surveyed the Conversation Intelligence Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Conversation Intelligence Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Conversation Intelligence Software Market Segment Percentages, by Type, 2022 (%)
Global Conversation Intelligence Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Conversation Intelligence Software Market Segment Percentages, by Application, 2022 (%)
Global Conversation Intelligence Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Conversation Intelligence Software Market Segment Percentages, By Region and Country, 2022 (%)
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- France
- U.K.
- Italy
- Russia
- Nordic Countries
- Benelux
- Rest of Europe
- Asia
- China
- Japan
- South Korea
- Southeast Asia
- India
- Rest of Asia
- South America
- Brazil
- Argentina
- Rest of South America
- Middle East & Africa
- Turkey
- Israel
- Saudi Arabia
- UAE
- Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
- Key companies Conversation Intelligence Software revenues in global market, 2018-2023 (estimated), ($ millions)
- Key companies Conversation Intelligence Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
- Gong.io
- SalesLoft
- Chorus.ai
- ExecVision
- CallRail
- DialogTech
- VoiceOps
- People.ai
- Kreato CRM
- Tethr
- Invoca
- Outline of Major Chapters:
- Chapter 1: Introduces the definition of Conversation Intelligence Software, market overview.
- Chapter 2: Global Conversation Intelligence Software market size in revenue.
- Chapter 3: Detailed analysis of Conversation Intelligence Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
- Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
- Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
- Chapter 6: Sales of Conversation Intelligence Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
- Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
- Chapter 8: The main points and conclusions of the report.
Industry Market Size
