Contact Center Outsourcing Service Market

Contact center outsourcing is the strategic business decision to leverage a 3rd party organization, often called a business process outsourcer or BPO, to manage your call center and customer service operations.

Contact Center Outsourcing Service Market contains market size and forecasts of Contact Center Outsourcing Service in Global, including the following market information:Global Contact Center Outsourcing Service Market Revenue, 2017-2022, 2023-2028, ($ millions)

• Global top five companies in 2021 (%)
• The global Contact Center Outsourcing Service market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
• The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

Partial Outsourcing Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Contact Center Outsourcing Service include Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC and SERCO GROUP, etc. In 2021, the global top five players have a share approximately % in terms of revenue.

We surveyed the Contact Center Outsourcing Service companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:
Global Contact Center Outsourcing Service Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Outsourcing Service Market Segment Percentages, by Type, 2021 (%)

• Partial Outsourcing
• Complete Outsourcing

Global Contact Center Outsourcing Service Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Outsourcing Service Market Segment Percentages, by Application, 2021 (%)

• Large Enterprises
• SMEs

Global Contact Center Outsourcing Service Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Contact Center Outsourcing Service Market Segment Percentages, By Region and Country, 2021 (%)

To know more about market statistics, Download a FREE Sample copy

• North America
• US
• Canada
• Mexico
• Europe
• Germany
• France
• U.K.
• Italy
• Russia
• Nordic Countries
• Benelux
• Rest of Europe
• Asia
• China
• Japan
• South Korea
• Southeast Asia
• India
• Rest of Asia
• South America
• Brazil
• Argentina
• Rest of South America
• Middle East & Africa
• Turkey
• Israel
• Saudi Arabia
• UAE
• Rest of Middle East & Africa

Competitor Analysis
The report also provides analysis of leading market participants including:

• Key companies Contact Center Outsourcing Service revenues in global market, 2017-2022 (estimated), ($ millions)
• Key companies Contact Center Outsourcing Service revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

• Teleperformance
• Synnex
• Alorica
• Atento
• Acticall Sitel Group
• Arvato
• Sykes
• TTEC
• SERCO GROUP
• Xerox Corporation
• CGS Inc
• Webhelp
• StarTek
• Grupo Konecta
• Carlyle Group (Comdata)
• Capita
• Hinduja Global Solutions (HGS)
• Transcosmos
• Five9
• Transcom
• HKT Teleservices
• Telekom Malaysia (VADS)
• Invensis Technologies