Computer Telephony Integration Software market

Computer Telephony Integration Software Market, Global Outlook and Forecast 2023-2029

  • 27 March 2023
  • ICT & Media
  • 102 Pages
  • Report code : PMR-7616730

  • 4.7 (158)

Computer Telephony Integration Software Market

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Computer telephony integration, also called computer?telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.

Computer Telephony Integration Software Market aims to provide a comprehensive presentation of the global market for Computer Telephony Integration Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Computer Telephony Integration Software. Computer Telephony Integration Software Market contains market size and forecasts of Computer Telephony Integration Software in global, including the following market information:

Global Computer Telephony Integration Software Market Revenue, 2018-2023, 2024-2029, ($ millions)

Global top five companies in 2022 (%)

The global Computer Telephony Integration Software market was valued at US$ 1780.2 million in 2022 and is projected to reach US$ 5477.6 million by 2029, at a CAGR of 17.4% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

From a regional perspective, the US market share is relatively large, accounting for about 29%, and will maintain steady growth in the next few years.

With a market share of about 25%, Europe will continue to play an important role that cannot be ignored. China has about 16 per cent of the market. Major manufacturers are Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius, etc. The top three, with about 16% of the market.

We surveyed the Computer Telephony Integration Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Computer Telephony Integration Software Market, by Type, 2018-2023, 2024-2029 ($ millions)

Global Computer Telephony Integration Software Market Segment Percentages, by Type, 2022 (%)

Cloud Based

On-Premise

Global Computer Telephony Integration Software Market, by Application, 2018-2023, 2024-2029 ($ millions)

Global Computer Telephony Integration Software Market Segment Percentages, by Application, 2022 (%)

Large Enterprises

SMEs

Global Computer Telephony Integration Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)

Global Computer Telephony Integration Software Market Segment Percentages, By Region and Country, 2022 (%)

North America

US

Canada

Mexico

Europe

Germany

France

U.K.

Italy

Russia

Nordic Countries

Benelux

Rest of Europe

Asia

China

Japan

South Korea

Southeast Asia

India

Rest of Asia

South America

Brazil

Argentina

Rest of South America

Middle East & Africa

Turkey

Israel

Saudi Arabia

UAE

Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Computer Telephony Integration Software revenues in global market, 2018-2023 (estimated), ($ millions)

Key companies Computer Telephony Integration Software revenues share in global market, 2022 (%)

Further, the report presents profiles of competitors in the market, key players include:

Five9

Salesforce

RingCentral

Twilio

Enghouse Interactive

NewVoiceMedia (Vonage)

Genesys

Zendesk

Freshworks

NICE inContact

Nextiva

Talkdesk

Jive Communications (LogMeIn)

Ameyo

Aircall

Tenfold

Ozonetel

InGenius

Outline of Major Chapters:

Chapter 1: Introduces the definition of Computer Telephony Integration Software, market overview.

Chapter 2: Global Computer Telephony Integration Software market size in revenue.

Chapter 3: Detailed analysis of Computer Telephony Integration Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.

Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 6: Sales of Computer Telephony Integration Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.

Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.

Chapter 8: The main points and conclusions of the report.

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