Chapter/Section Purchase

1 Study Coverage
1.1 Customer Engagement Software Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million) Introduction
1.2 Global Customer Engagement Software Outlook 2017 VS 2022 VS 2028
1.2.1 Global Customer Engagement Software Market Size for the Year 2017-2028
1.2.2 Global Customer Engagement Software Market Size for the Year 2017-2028
1.3 Customer Engagement Software Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.3.1 The Market Share of United States Customer Engagement Software in Global, 2017 VS 2022 VS 2028
1.3.2 The Growth Rate of Customer Engagement Software Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.4 Customer Engagement Software Market Dynamics
1.4.1 Customer Engagement Software Industry Trends
1.4.2 Customer Engagement Software Market Drivers
1.4.3 Customer Engagement Software Market Challenges
1.4.4 Customer Engagement Software Market Restraints
1.5 Study Objectives
1.6 Years Considered
2 Customer Engagement Software by Type
2.1 Customer Engagement Software Market Segment by Type
2.1.1 On-premise
2.1.2 Cloud-based
2.2 Global Customer Engagement Software Market Size by Type (2017, 2022 & 2028)
2.3 Global Customer Engagement Software Market Size by Type (2017-2028)
2.4 United States Customer Engagement Software Market Size by Type (2017, 2022 & 2028)
2.5 United States Customer Engagement Software Market Size by Type (2017-2028)
3 Customer Engagement Software by Application
3.1 Customer Engagement Software Market Segment by Application
3.1.1 SMEs
3.1.2 Large Enterprises
3.2 Global Customer Engagement Software Market Size by Application (2017, 2022 & 2028)
3.3 Global Customer Engagement Software Market Size by Application (2017-2028)
3.4 United States Customer Engagement Software Market Size by Application (2017, 2022 & 2028)
3.5 United States Customer Engagement Software Market Size by Application (2017-2028)
4 Global Customer Engagement Software Competitor Landscape by Company
4.1 Global Customer Engagement Software Market Size by Company
4.1.1 Top Global Customer Engagement Software Companies Ranked by Revenue (2021)
4.1.2 Global Customer Engagement Software Revenue by Player (2017-2022)
4.2 Global Customer Engagement Software Concentration Ratio (CR)
4.2.1 Customer Engagement Software Market Concentration Ratio (CR) (2017-2022)
4.2.2 Global Top 5 and Top 10 Largest Companies of Customer Engagement Software in 2021
4.2.3 Global Customer Engagement Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
4.3 Global Customer Engagement Software Headquarters, Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million) Type
4.3.1 Global Customer Engagement Software Headquarters and Area Served
4.3.2 Global Customer Engagement Software Companies Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million) Type
4.3.3 Date of International Companies Enter into Customer Engagement Software Market
4.4 Companies Mergers & Acquisitions, Expansion Plans
4.5 United States Customer Engagement Software Market Size by Company
4.5.1 Top Customer Engagement Software Players in United States, Ranked by Revenue (2021)
4.5.2 United States Customer Engagement Software Revenue by Players (2020, 2021 & 2022)
5 Global Customer Engagement Software Market Size by Region
5.1 Global Customer Engagement Software Market Size by Region: 2017 VS 2022 VS 2028
5.2 Global Customer Engagement Software Market Size by Region (2017-2028)
5.2.1 Global Customer Engagement Software Market Size by Region: 2017-2022
5.2.2 Global Customer Engagement Software Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
6.1 North America
6.1.1 North America Customer Engagement Software Market Size YoY Growth 2017-2028
6.1.2 North America Customer Engagement Software Market Facts & Figures by Country (2017, 2022 & 2028)
6.1.3 U.S.
6.1.4 Canada
6.2 Asia-Pacific
6.2.1 Asia-Pacific Customer Engagement Software Market Size YoY Growth 2017-2028
6.2.2 Asia-Pacific Customer Engagement Software Market Facts & Figures by Region (2017, 2022 & 2028)
6.2.3 China
6.2.4 Japan
6.2.5 South Korea
6.2.6 India
6.2.7 Australia
6.2.8 Taiwan
6.2.9 Indonesia
6.2.10 Thailand
6.2.11 Malaysia
6.2.12 Philippines
6.3 Europe
6.3.1 Europe Customer Engagement Software Market Size YoY Growth 2017-2028
6.3.2 Europe Customer Engagement Software Market Facts & Figures by Country (2017, 2022 & 2028)
6.3.3 Germany
6.3.4 France
6.3.5 U.K.
6.3.6 Italy
6.3.7 Russia
6.4 Latin America
6.4.1 Latin America Customer Engagement Software Market Size YoY Growth 2017-2028
6.4.2 Latin America Customer Engagement Software Market Facts & Figures by Country (2017, 2022 & 2028)
6.4.3 Mexico
6.4.4 Brazil
6.4.5 Argentina
6.5 Middle East and Africa
6.5.1 Middle East and Africa Customer Engagement Software Market Size YoY Growth 2017-2028
6.5.2 Middle East and Africa Customer Engagement Software Market Facts & Figures by Country (2017, 2022 & 2028)
6.5.3 Turkey
6.5.4 Saudi Arabia
6.5.5 UAE
7 Company Profiles
7.1 Salesforce.com
7.1.1 Salesforce.com Company Details
7.1.2 Salesforce.com Business Overview
7.1.3 Salesforce.com Customer Engagement Software Introduction
7.1.4 Salesforce.com Revenue in Customer Engagement Software Business (2017-2022)
7.1.5 Salesforce.com Recent Development
7.2 Oracle
7.2.1 Oracle Company Details
7.2.2 Oracle Business Overview
7.2.3 Oracle Customer Engagement Software Introduction
7.2.4 Oracle Revenue in Customer Engagement Software Business (2017-2022)
7.2.5 Oracle Recent Development
7.3 SAP
7.3.1 SAP Company Details
7.3.2 SAP Business Overview
7.3.3 SAP Customer Engagement Software Introduction
7.3.4 SAP Revenue in Customer Engagement Software Business (2017-2022)
7.3.5 SAP Recent Development
7.4 IBM
7.4.1 IBM Company Details
7.4.2 IBM Business Overview
7.4.3 IBM Customer Engagement Software Introduction
7.4.4 IBM Revenue in Customer Engagement Software Business (2017-2022)
7.4.5 IBM Recent Development
7.5 Avaya
7.5.1 Avaya Company Details
7.5.2 Avaya Business Overview
7.5.3 Avaya Customer Engagement Software Introduction
7.5.4 Avaya Revenue in Customer Engagement Software Business (2017-2022)
7.5.5 Avaya Recent Development
7.6 Calabrio
7.6.1 Calabrio Company Details
7.6.2 Calabrio Business Overview
7.6.3 Calabrio Customer Engagement Software Introduction
7.6.4 Calabrio Revenue in Customer Engagement Software Business (2017-2022)
7.6.5 Calabrio Recent Development
7.7 Genesys
7.7.1 Genesys Company Details
7.7.2 Genesys Business Overview
7.7.3 Genesys Customer Engagement Software Introduction
7.7.4 Genesys Revenue in Customer Engagement Software Business (2017-2022)
7.7.5 Genesys Recent Development
7.8 Astute Solutions
7.8.1 Astute Solutions Company Details
7.8.2 Astute Solutions Business Overview
7.8.3 Astute Solutions Customer Engagement Software Introduction
7.8.4 Astute Solutions Revenue in Customer Engagement Software Business (2017-2022)
7.8.5 Astute Solutions Recent Development
7.9 Zendesk
7.9.1 Zendesk Company Details
7.9.2 Zendesk Business Overview
7.9.3 Zendesk Customer Engagement Software Introduction
7.9.4 Zendesk Revenue in Customer Engagement Software Business (2017-2022)
7.9.5 Zendesk Recent Development
7.10 Doxim
7.10.1 Doxim Company Details
7.10.2 Doxim Business Overview
7.10.3 Doxim Customer Engagement Software Introduction
7.10.4 Doxim Revenue in Customer Engagement Software Business (2017-2022)
7.10.5 Doxim Recent Development
7.11 Intercom
7.11.1 Intercom Company Details
7.11.2 Intercom Business Overview
7.11.3 Intercom Customer Engagement Software Introduction
7.11.4 Intercom Revenue in Customer Engagement Software Business (2017-2022)
7.11.5 Intercom Recent Development
7.12 Medallia
7.12.1 Medallia Company Details
7.12.2 Medallia Business Overview
7.12.3 Medallia Customer Engagement Software Introduction
7.12.4 Medallia Revenue in Customer Engagement Software Business (2017-2022)
7.12.5 Medallia Recent Development
8 Research Findings and Conclusion
9 Appendix
9.1 Research Methodology
9.1.1 Methodology/Research Approach
9.1.2 Data Source
9.2 Author Details
9.3 Disclaimer