Chapter/Section Purchase

1 Study Coverage
1.1 Cloud-Based Contact Centers Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million) Introduction
1.2 Global Cloud-Based Contact Centers Outlook 2017 VS 2022 VS 2028
1.2.1 Global Cloud-Based Contact Centers Market Size for the Year 2017-2028
1.2.2 Global Cloud-Based Contact Centers Market Size for the Year 2017-2028
1.3 Cloud-Based Contact Centers Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.3.1 The Market Share of United States Cloud-Based Contact Centers in Global, 2017 VS 2022 VS 2028
1.3.2 The Growth Rate of Cloud-Based Contact Centers Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.4 Cloud-Based Contact Centers Market Dynamics
1.4.1 Cloud-Based Contact Centers Industry Trends
1.4.2 Cloud-Based Contact Centers Market Drivers
1.4.3 Cloud-Based Contact Centers Market Challenges
1.4.4 Cloud-Based Contact Centers Market Restraints
1.5 Study Objectives
1.6 Years Considered
2 Cloud-Based Contact Centers by Type
2.1 Cloud-Based Contact Centers Market Segment by Type
2.1.1 Automatic Call Distribution (ACD)
2.1.2 Agent Performance Optimization (APO)
2.1.3 Dialers
2.1.4 Interactive Voice Response (IVR)
2.1.5 Computer Telephony Integration (CTI)
2.1.6 Other
2.2 Global Cloud-Based Contact Centers Market Size by Type (2017, 2022 & 2028)
2.3 Global Cloud-Based Contact Centers Market Size by Type (2017-2028)
2.4 United States Cloud-Based Contact Centers Market Size by Type (2017, 2022 & 2028)
2.5 United States Cloud-Based Contact Centers Market Size by Type (2017-2028)
3 Cloud-Based Contact Centers by Application
3.1 Cloud-Based Contact Centers Market Segment by Application
3.1.1 BFSI
3.1.2 IT and Telecom
3.1.3 Retail
3.1.4 Government and Public Sector
3.1.5 Healthcare and Life Sciences
3.1.6 Manufacturing
3.1.7 Other
3.2 Global Cloud-Based Contact Centers Market Size by Application (2017, 2022 & 2028)
3.3 Global Cloud-Based Contact Centers Market Size by Application (2017-2028)
3.4 United States Cloud-Based Contact Centers Market Size by Application (2017, 2022 & 2028)
3.5 United States Cloud-Based Contact Centers Market Size by Application (2017-2028)
4 Global Cloud-Based Contact Centers Competitor Landscape by Company
4.1 Global Cloud-Based Contact Centers Market Size by Company
4.1.1 Top Global Cloud-Based Contact Centers Companies Ranked by Revenue (2021)
4.1.2 Global Cloud-Based Contact Centers Revenue by Player (2017-2022)
4.2 Global Cloud-Based Contact Centers Concentration Ratio (CR)
4.2.1 Cloud-Based Contact Centers Market Concentration Ratio (CR) (2017-2022)
4.2.2 Global Top 5 and Top 10 Largest Companies of Cloud-Based Contact Centers in 2021
4.2.3 Global Cloud-Based Contact Centers Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
4.3 Global Cloud-Based Contact Centers Headquarters, Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million) Type
4.3.1 Global Cloud-Based Contact Centers Headquarters and Area Served
4.3.2 Global Cloud-Based Contact Centers Companies Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million) Type
4.3.3 Date of International Companies Enter into Cloud-Based Contact Centers Market
4.4 Companies Mergers & Acquisitions, Expansion Plans
4.5 United States Cloud-Based Contact Centers Market Size by Company
4.5.1 Top Cloud-Based Contact Centers Players in United States, Ranked by Revenue (2021)
4.5.2 United States Cloud-Based Contact Centers Revenue by Players (2020, 2021 & 2022)
5 Global Cloud-Based Contact Centers Market Size by Region
5.1 Global Cloud-Based Contact Centers Market Size by Region: 2017 VS 2022 VS 2028
5.2 Global Cloud-Based Contact Centers Market Size by Region (2017-2028)
5.2.1 Global Cloud-Based Contact Centers Market Size by Region: 2017-2022
5.2.2 Global Cloud-Based Contact Centers Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
6.1 North America
6.1.1 North America Cloud-Based Contact Centers Market Size YoY Growth 2017-2028
6.1.2 North America Cloud-Based Contact Centers Market Facts & Figures by Country (2017, 2022 & 2028)
6.1.3 U.S.
6.1.4 Canada
6.2 Asia-Pacific
6.2.1 Asia-Pacific Cloud-Based Contact Centers Market Size YoY Growth 2017-2028
6.2.2 Asia-Pacific Cloud-Based Contact Centers Market Facts & Figures by Region (2017, 2022 & 2028)
6.2.3 China
6.2.4 Japan
6.2.5 South Korea
6.2.6 India
6.2.7 Australia
6.2.8 Taiwan
6.2.9 Indonesia
6.2.10 Thailand
6.2.11 Malaysia
6.2.12 Philippines
6.3 Europe
6.3.1 Europe Cloud-Based Contact Centers Market Size YoY Growth 2017-2028
6.3.2 Europe Cloud-Based Contact Centers Market Facts & Figures by Country (2017, 2022 & 2028)
6.3.3 Germany
6.3.4 France
6.3.5 U.K.
6.3.6 Italy
6.3.7 Russia
6.4 Latin America
6.4.1 Latin America Cloud-Based Contact Centers Market Size YoY Growth 2017-2028
6.4.2 Latin America Cloud-Based Contact Centers Market Facts & Figures by Country (2017, 2022 & 2028)
6.4.3 Mexico
6.4.4 Brazil
6.4.5 Argentina
6.5 Middle East and Africa
6.5.1 Middle East and Africa Cloud-Based Contact Centers Market Size YoY Growth 2017-2028
6.5.2 Middle East and Africa Cloud-Based Contact Centers Market Facts & Figures by Country (2017, 2022 & 2028)
6.5.3 Turkey
6.5.4 Saudi Arabia
6.5.5 U.A.E
7 Company Profiles
7.1 8x8, Inc
7.1.1 8x8, Inc Company Details
7.1.2 8x8, Inc Business Overview
7.1.3 8x8, Inc Cloud-Based Contact Centers Introduction
7.1.4 8x8, Inc Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.1.5 8x8, Inc Recent Development
7.2 Five9, Inc
7.2.1 Five9, Inc Company Details
7.2.2 Five9, Inc Business Overview
7.2.3 Five9, Inc Cloud-Based Contact Centers Introduction
7.2.4 Five9, Inc Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.2.5 Five9, Inc Recent Development
7.3 Cisco Systems
7.3.1 Cisco Systems Company Details
7.3.2 Cisco Systems Business Overview
7.3.3 Cisco Systems Cloud-Based Contact Centers Introduction
7.3.4 Cisco Systems Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.3.5 Cisco Systems Recent Development
7.4 Genesys Telecommunications Laboratories
7.4.1 Genesys Telecommunications Laboratories Company Details
7.4.2 Genesys Telecommunications Laboratories Business Overview
7.4.3 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Introduction
7.4.4 Genesys Telecommunications Laboratories Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.4.5 Genesys Telecommunications Laboratories Recent Development
7.5 Oracle
7.5.1 Oracle Company Details
7.5.2 Oracle Business Overview
7.5.3 Oracle Cloud-Based Contact Centers Introduction
7.5.4 Oracle Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.5.5 Oracle Recent Development
7.6 Nice-Systems
7.6.1 Nice-Systems Company Details
7.6.2 Nice-Systems Business Overview
7.6.3 Nice-Systems Cloud-Based Contact Centers Introduction
7.6.4 Nice-Systems Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.6.5 Nice-Systems Recent Development
7.7 Newvoicemedia
7.7.1 Newvoicemedia Company Details
7.7.2 Newvoicemedia Business Overview
7.7.3 Newvoicemedia Cloud-Based Contact Centers Introduction
7.7.4 Newvoicemedia Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.7.5 Newvoicemedia Recent Development
7.8 3clogic
7.8.1 3clogic Company Details
7.8.2 3clogic Business Overview
7.8.3 3clogic Cloud-Based Contact Centers Introduction
7.8.4 3clogic Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.8.5 3clogic Recent Development
7.9 Connect First
7.9.1 Connect First Company Details
7.9.2 Connect First Business Overview
7.9.3 Connect First Cloud-Based Contact Centers Introduction
7.9.4 Connect First Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.9.5 Connect First Recent Development
7.10 Aspect Software
7.10.1 Aspect Software Company Details
7.10.2 Aspect Software Business Overview
7.10.3 Aspect Software Cloud-Based Contact Centers Introduction
7.10.4 Aspect Software Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.10.5 Aspect Software Recent Development
7.11 Incontact
7.11.1 Incontact Company Details
7.11.2 Incontact Business Overview
7.11.3 Incontact Cloud-Based Contact Centers Introduction
7.11.4 Incontact Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.11.5 Incontact Recent Development
7.12 Interactive Intelligence Group
7.12.1 Interactive Intelligence Group Company Details
7.12.2 Interactive Intelligence Group Business Overview
7.12.3 Interactive Intelligence Group Cloud-Based Contact Centers Introduction
7.12.4 Interactive Intelligence Group Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.12.5 Interactive Intelligence Group Recent Development
7.13 Broadsoft
7.13.1 Broadsoft Company Details
7.13.2 Broadsoft Business Overview
7.13.3 Broadsoft Cloud-Based Contact Centers Introduction
7.13.4 Broadsoft Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.13.5 Broadsoft Recent Development
7.14 West Corporation
7.14.1 West Corporation Company Details
7.14.2 West Corporation Business Overview
7.14.3 West Corporation Cloud-Based Contact Centers Introduction
7.14.4 West Corporation Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.14.5 West Corporation Recent Development
7.15 Liveops Cloud
7.15.1 Liveops Cloud Company Details
7.15.2 Liveops Cloud Business Overview
7.15.3 Liveops Cloud Cloud-Based Contact Centers Introduction
7.15.4 Liveops Cloud Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.15.5 Liveops Cloud Recent Development
7.16 Evolve IP
7.16.1 Evolve IP Company Details
7.16.2 Evolve IP Business Overview
7.16.3 Evolve IP Cloud-Based Contact Centers Introduction
7.16.4 Evolve IP Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.16.5 Evolve IP Recent Development
7.17 Mitel Networks
7.17.1 Mitel Networks Company Details
7.17.2 Mitel Networks Business Overview
7.17.3 Mitel Networks Cloud-Based Contact Centers Introduction
7.17.4 Mitel Networks Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.17.5 Mitel Networks Recent Development
7.18 Ozonetel Systems
7.18.1 Ozonetel Systems Company Details
7.18.2 Ozonetel Systems Business Overview
7.18.3 Ozonetel Systems Cloud-Based Contact Centers Introduction
7.18.4 Ozonetel Systems Revenue in Cloud-Based Contact Centers Business (2017-2022)
7.18.5 Ozonetel Systems Recent Development
8 Research Findings and Conclusion
9 Appendix
9.1 Research Methodology
9.1.1 Methodology/Research Approach
9.1.2 Data Source
9.2 Author Details
9.3 Disclaimer