Chapter 1 Customer Relationship Management (CRM) Market Overview
1.1 Customer Relationship Management (CRM) Definition
1.2 Global Customer Relationship Management (CRM) Market Size Status and Outlook (2016-2030)
1.3 Global Customer Relationship Management (CRM) Market Size Comparison by Region (2016-2030)
1.4 Global Customer Relationship Management (CRM) Market Size Comparison by Type (2016-2030)
1.5 Global Customer Relationship Management (CRM) Market Size Comparison by Application (2016-2030)
1.6 Global Customer Relationship Management (CRM) Market Size Comparison by Sales Channel (2016-2030)
1.7 Customer Relationship Management (CRM) Market Dynamics (COVID-19 Impacts)
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts
1.7.5 Post-Strategies of COVID-19
Chapter 2 Customer Relationship Management (CRM) Market Segment Analysis by Player
2.1 Global Customer Relationship Management (CRM) Sales and Market Share by Player (2019-2021)
2.2 Global Customer Relationship Management (CRM) Revenue and Market Share by Player (2019-2021)
2.3 Global Customer Relationship Management (CRM) Average Price by Player (2019-2021)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Customer Relationship Management (CRM) Market Segment Analysis by Type
3.1 Global Customer Relationship Management (CRM) Market by Type
3.1.1 On-premises
3.1.2 Cloud-based
3.2 Global Customer Relationship Management (CRM) Sales and Market Share by Type (2016-2021)
3.3 Global Customer Relationship Management (CRM) Revenue and Market Share by Type (2016-2021)
3.4 Global Customer Relationship Management (CRM) Average Price by Type (2016-2021)
3.5 Leading Players of Customer Relationship Management (CRM) by Type in 2021
3.6 Conclusion of Segment by Type
Chapter 4 Customer Relationship Management (CRM) Market Segment Analysis by Application
4.1 Global Customer Relationship Management (CRM) Market by Application
4.1.1 SMEs
4.1.2 Large Enterprises
4.2 Global Customer Relationship Management (CRM) Revenue and Market Share by Application (2016-2021)
4.3 Leading Consumers of Customer Relationship Management (CRM) by Application in 2021
4.4 Conclusion of Segment by Application
Chapter 5 Customer Relationship Management (CRM) Market Segment Analysis by Sales Channel
5.1 Global Customer Relationship Management (CRM) Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Customer Relationship Management (CRM) Revenue and Market Share by Sales Channel (2016-2021)
5.3 Leading Distributors/Dealers of Customer Relationship Management (CRM) by Sales Channel in 2021
5.4 Conclusion of Segment by Sales Channel
Chapter 6 Customer Relationship Management (CRM) Market Segment Analysis by Region
6.1 Global Customer Relationship Management (CRM) Market Size and CAGR by Region (2016-2030)
6.2 Global Customer Relationship Management (CRM) Sales and Market Share by Region (2016-2021)
6.3 Global Customer Relationship Management (CRM) Revenue and Market Share by Region (2016-2021)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Customer Relationship Management (CRM) Market Share by Type
6.4.3 North America Customer Relationship Management (CRM) Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Customer Relationship Management (CRM) Market Share by Type
6.5.3 Europe Customer Relationship Management (CRM) Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Customer Relationship Management (CRM) Market Share by Type
6.6.3 Asia-Pacific Customer Relationship Management (CRM) Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Customer Relationship Management (CRM) Market Share by Type
6.7.3 South America Customer Relationship Management (CRM) Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Customer Relationship Management (CRM) Market Share by Type
6.8.3 Middle East & Africa Customer Relationship Management (CRM) Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Customer Relationship Management (CRM) Players
7.1 Salesforce.com
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 Adobe
7.3 Oracle
7.4 SAP
7.5 Microsoft
7.6 Genesys
7.7 Zendesk
7.8 Pegasystems
7.9 HubSpot
7.10 Nice Systems
7.11 ICIMS
7.12 Simplicant
7.13 Zoho
7.14 Insightly
7.15 Freshdesk
7.16 Newton Software
7.17 Pipedrive
7.18 Sage
7.19 Infusionsoft
7.20 ProsperWorks
7.21 NetSuite
7.22 TeamWox
7.23 SalesNexus
7.24 Infor
7.25 Salesboom
7.26 SugarCRM
7.27 IBM
7.28 Workbooks
7.29 Nimble
7.30 UserVoice
Chapter 8 Upstream and Downstream Analysis of Customer Relationship Management (CRM)
8.1 Industrial Chain of Customer Relationship Management (CRM)
8.2 Upstream of Customer Relationship Management (CRM)
8.3 Downstream of Customer Relationship Management (CRM)
Chapter 9 Development Trend of Customer Relationship Management (CRM) (2022-2030)
9.1 Global Customer Relationship Management (CRM) Market Size (Sales and Revenue) Forecast (2022-2030)
9.2 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Region (2022-2030)
9.3 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Type (2022-2030)
9.4 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Application (2022-2030)
9.5 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Sales Channel (2022-2030)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
