1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Digital Customer Service Platform Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Cloud Based
1.2.3 On Premises
1.3 Market by Application
1.3.1 Global Digital Customer Service Platform Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered 2 Global Growth Trends
2.1 Global Digital Customer Service Platform Market Perspective (2017-2028)
2.2 Digital Customer Service Platform Growth Trends by Region
2.2.1 Digital Customer Service Platform Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Digital Customer Service Platform Historic Market Size by Region (2017-2022)
2.2.3 Digital Customer Service Platform Forecasted Market Size by Region (2023-2028)
2.3 Digital Customer Service Platform Market Dynamics
2.3.1 Digital Customer Service Platform Industry Trends
2.3.2 Digital Customer Service Platform Market Drivers
2.3.3 Digital Customer Service Platform Market Challenges
2.3.4 Digital Customer Service Platform Market Restraints 3 Competition Landscape by Key Players
3.1 Global Top Digital Customer Service Platform Players by Revenue
3.1.1 Global Top Digital Customer Service Platform Players by Revenue (2017-2022)
3.1.2 Global Digital Customer Service Platform Revenue Market Share by Players (2017-2022)
3.2 Global Digital Customer Service Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Digital Customer Service Platform Revenue
3.4 Global Digital Customer Service Platform Market Concentration Ratio
3.4.1 Global Digital Customer Service Platform Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Digital Customer Service Platform Revenue in 2021
3.5 Digital Customer Service Platform Key Players Head office and Area Served
3.6 Key Players Digital Customer Service Platform Product Solution and Service
3.7 Date of Enter into Digital Customer Service Platform Market
3.8 Mergers & Acquisitions, Expansion Plans 4 Digital Customer Service Platform Breakdown Data by Type
4.1 Global Digital Customer Service Platform Historic Market Size by Type (2017-2022)
4.2 Global Digital Customer Service Platform Forecasted Market Size by Type (2023-2028) 5 Digital Customer Service Platform Breakdown Data by Application
5.1 Global Digital Customer Service Platform Historic Market Size by Application (2017-2022)
5.2 Global Digital Customer Service Platform Forecasted Market Size by Application (2023-2028) 6 North America
6.1 North America Digital Customer Service Platform Market Size (2017-2028)
6.2 North America Digital Customer Service Platform Market Size by Country (2017-2022)
6.3 North America Digital Customer Service Platform Market Size by Country (2023-2028)
6.4 United States
6.5 Canada 7 Europe
7.1 Europe Digital Customer Service Platform Market Size (2017-2028)
7.2 Europe Digital Customer Service Platform Market Size by Country (2017-2022)
7.3 Europe Digital Customer Service Platform Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries 8 Asia-Pacific
8.1 Asia-Pacific Digital Customer Service Platform Market Size (2017-2028)
8.2 Asia-Pacific Digital Customer Service Platform Market Size by Country (2017-2022)
8.3 Asia-Pacific Digital Customer Service Platform Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia 9 Latin America
9.1 Latin America Digital Customer Service Platform Market Size (2017-2028)
9.2 Latin America Digital Customer Service Platform Market Size by Country (2017-2022)
9.3 Latin America Digital Customer Service Platform Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil 10 Middle East & Africa
10.1 Middle East & Africa Digital Customer Service Platform Market Size (2017-2028)
10.2 Middle East & Africa Digital Customer Service Platform Market Size by Country (2017-2022)
10.3 Middle East & Africa Digital Customer Service Platform Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE 11 Key Players Profiles
11.1 Zendesk
11.1.1 Zendesk Company Detail
11.1.2 Zendesk Business Overview
11.1.3 Zendesk Digital Customer Service Platform Introduction
11.1.4 Zendesk Revenue in Digital Customer Service Platform Business (2017-2022)
11.1.5 Zendesk Recent Development
11.2 Zoho Corporation
11.2.1 Zoho Corporation Company Detail
11.2.2 Zoho Corporation Business Overview
11.2.3 Zoho Corporation Digital Customer Service Platform Introduction
11.2.4 Zoho Corporation Revenue in Digital Customer Service Platform Business (2017-2022)
11.2.5 Zoho Corporation Recent Development
11.3 Intercom
11.3.1 Intercom Company Detail
11.3.2 Intercom Business Overview
11.3.3 Intercom Digital Customer Service Platform Introduction
11.3.4 Intercom Revenue in Digital Customer Service Platform Business (2017-2022)
11.3.5 Intercom Recent Development
11.4 HubSpot
11.4.1 HubSpot Company Detail
11.4.2 HubSpot Business Overview
11.4.3 HubSpot Digital Customer Service Platform Introduction
11.4.4 HubSpot Revenue in Digital Customer Service Platform Business (2017-2022)
11.4.5 HubSpot Recent Development
11.5 Freshworks
11.5.1 Freshworks Company Detail
11.5.2 Freshworks Business Overview
11.5.3 Freshworks Digital Customer Service Platform Introduction
11.5.4 Freshworks Revenue in Digital Customer Service Platform Business (2017-2022)
11.5.5 Freshworks Recent Development
11.6 Gladly
11.6.1 Gladly Company Detail
11.6.2 Gladly Business Overview
11.6.3 Gladly Digital Customer Service Platform Introduction
11.6.4 Gladly Revenue in Digital Customer Service Platform Business (2017-2022)
11.6.5 Gladly Recent Development
11.7 QualityUnit
11.7.1 QualityUnit Company Detail
11.7.2 QualityUnit Business Overview
11.7.3 QualityUnit Digital Customer Service Platform Introduction
11.7.4 QualityUnit Revenue in Digital Customer Service Platform Business (2017-2022)
11.7.5 QualityUnit Recent Development
11.8 Salesforce
11.8.1 Salesforce Company Detail
11.8.2 Salesforce Business Overview
11.8.3 Salesforce Digital Customer Service Platform Introduction
11.8.4 Salesforce Revenue in Digital Customer Service Platform Business (2017-2022)
11.8.5 Salesforce Recent Development
11.9 Help Scout
11.9.1 Help Scout Company Detail
11.9.2 Help Scout Business Overview
11.9.3 Help Scout Digital Customer Service Platform Introduction
11.9.4 Help Scout Revenue in Digital Customer Service Platform Business (2017-2022)
11.9.5 Help Scout Recent Development
11.10 GoDaddy
11.10.1 GoDaddy Company Detail
11.10.2 GoDaddy Business Overview
11.10.3 GoDaddy Digital Customer Service Platform Introduction
11.10.4 GoDaddy Revenue in Digital Customer Service Platform Business (2017-2022)
11.10.5 GoDaddy Recent Development
11.11 Kustomer
11.11.1 Kustomer Company Detail
11.11.2 Kustomer Business Overview
11.11.3 Kustomer Digital Customer Service Platform Introduction
11.11.4 Kustomer Revenue in Digital Customer Service Platform Business (2017-2022)
11.11.5 Kustomer Recent Development
11.12 Gorgias
11.12.1 Gorgias Company Detail
11.12.2 Gorgias Business Overview
11.12.3 Gorgias Digital Customer Service Platform Introduction
11.12.4 Gorgias Revenue in Digital Customer Service Platform Business (2017-2022)
11.12.5 Gorgias Recent Development
11.13 Wix
11.13.1 Wix Company Detail
11.13.2 Wix Business Overview
11.13.3 Wix Digital Customer Service Platform Introduction
11.13.4 Wix Revenue in Digital Customer Service Platform Business (2017-2022)
11.13.5 Wix Recent Development
11.14 Helpshift
11.14.1 Helpshift Company Detail
11.14.2 Helpshift Business Overview
11.14.3 Helpshift Digital Customer Service Platform Introduction
11.14.4 Helpshift Revenue in Digital Customer Service Platform Business (2017-2022)
11.14.5 Helpshift Recent Development
11.15 Saas Labs
11.15.1 Saas Labs Company Detail
11.15.2 Saas Labs Business Overview
11.15.3 Saas Labs Digital Customer Service Platform Introduction
11.15.4 Saas Labs Revenue in Digital Customer Service Platform Business (2017-2022)
11.15.5 Saas Labs Recent Development
11.16 Sprinklr
11.16.1 Sprinklr Company Detail
11.16.2 Sprinklr Business Overview
11.16.3 Sprinklr Digital Customer Service Platform Introduction
11.16.4 Sprinklr Revenue in Digital Customer Service Platform Business (2017-2022)
11.16.5 Sprinklr Recent Development
11.17 Richpanel
11.17.1 Richpanel Company Detail
11.17.2 Richpanel Business Overview
11.17.3 Richpanel Digital Customer Service Platform Introduction
11.17.4 Richpanel Revenue in Digital Customer Service Platform Business (2017-2022)
11.17.5 Richpanel Recent Development
11.18 Crisp
11.18.1 Crisp Company Detail
11.18.2 Crisp Business Overview
11.18.3 Crisp Digital Customer Service Platform Introduction
11.18.4 Crisp Revenue in Digital Customer Service Platform Business (2017-2022)
11.18.5 Crisp Recent Development
11.19 LiveHelpNow
11.19.1 LiveHelpNow Company Detail
11.19.2 LiveHelpNow Business Overview
11.19.3 LiveHelpNow Digital Customer Service Platform Introduction
11.19.4 LiveHelpNow Revenue in Digital Customer Service Platform Business (2017-2022)
11.19.5 LiveHelpNow Recent Development
11.20 RingCentral
11.20.1 RingCentral Company Detail
11.20.2 RingCentral Business Overview
11.20.3 RingCentral Digital Customer Service Platform Introduction
11.20.4 RingCentral Revenue in Digital Customer Service Platform Business (2017-2022)
11.20.5 RingCentral Recent Development
11.21 HappyFox
11.21.1 HappyFox Company Detail
11.21.2 HappyFox Business Overview
11.21.3 HappyFox Digital Customer Service Platform Introduction
11.21.4 HappyFox Revenue in Digital Customer Service Platform Business (2017-2022)
11.21.5 HappyFox Recent Development
11.22 Zowie.ai
11.22.1 Zowie.ai Company Detail
11.22.2 Zowie.ai Business Overview
11.22.3 Zowie.ai Digital Customer Service Platform Introduction
11.22.4 Zowie.ai Revenue in Digital Customer Service Platform Business (2017-2022)
11.22.5 Zowie.ai Recent Development
11.23 ProProfs
11.23.1 ProProfs Company Detail
11.23.2 ProProfs Business Overview
11.23.3 ProProfs Digital Customer Service Platform Introduction
11.23.4 ProProfs Revenue in Digital Customer Service Platform Business (2017-2022)
11.23.5 ProProfs Recent Development
11.24 Acquire
11.24.1 Acquire Company Detail
11.24.2 Acquire Business Overview
11.24.3 Acquire Digital Customer Service Platform Introduction
11.24.4 Acquire Revenue in Digital Customer Service Platform Business (2017-2022)
11.24.5 Acquire Recent Development
11.25 Glia
11.25.1 Glia Company Detail
11.25.2 Glia Business Overview
11.25.3 Glia Digital Customer Service Platform Introduction
11.25.4 Glia Revenue in Digital Customer Service Platform Business (2017-2022)
11.25.5 Glia Recent Development
11.26 ServiceNow
11.26.1 ServiceNow Company Detail
11.26.2 ServiceNow Business Overview
11.26.3 ServiceNow Digital Customer Service Platform Introduction
11.26.4 ServiceNow Revenue in Digital Customer Service Platform Business (2017-2022)
11.26.5 ServiceNow Recent Development
11.27 Oracle
11.27.1 Oracle Company Detail
11.27.2 Oracle Business Overview
11.27.3 Oracle Digital Customer Service Platform Introduction
11.27.4 Oracle Revenue in Digital Customer Service Platform Business (2017-2022)
11.27.5 Oracle Recent Development
11.28 ESW Capital
11.28.1 ESW Capital Company Detail
11.28.2 ESW Capital Business Overview
11.28.3 ESW Capital Digital Customer Service Platform Introduction
11.28.4 ESW Capital Revenue in Digital Customer Service Platform Business (2017-2022)
11.28.5 ESW Capital Recent Development
11.29 Deskpro
11.29.1 Deskpro Company Detail
11.29.2 Deskpro Business Overview
11.29.3 Deskpro Digital Customer Service Platform Introduction
11.29.4 Deskpro Revenue in Digital Customer Service Platform Business (2017-2022)
11.29.5 Deskpro Recent Development
11.30 UseResponse
11.30.1 UseResponse Company Detail
11.30.2 UseResponse Business Overview
11.30.3 UseResponse Digital Customer Service Platform Introduction
11.30.4 UseResponse Revenue in Digital Customer Service Platform Business (2017-2022)
11.30.5 UseResponse Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
