1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Tools Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Journey Mapping
1.2.3 Journey Management
1.2.4 Journey Analytics
1.2.5 Other
1.3 Market by Application
1.3.1 Global Customer Journey Tools Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered 2 Global Growth Trends
2.1 Global Customer Journey Tools Market Perspective (2017-2028)
2.2 Customer Journey Tools Growth Trends by Region
2.2.1 Customer Journey Tools Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Journey Tools Historic Market Size by Region (2017-2022)
2.2.3 Customer Journey Tools Forecasted Market Size by Region (2023-2028)
2.3 Customer Journey Tools Market Dynamics
2.3.1 Customer Journey Tools Industry Trends
2.3.2 Customer Journey Tools Market Drivers
2.3.3 Customer Journey Tools Market Challenges
2.3.4 Customer Journey Tools Market Restraints 3 Competition Landscape by Key Players
3.1 Global Top Customer Journey Tools Players by Revenue
3.1.1 Global Top Customer Journey Tools Players by Revenue (2017-2022)
3.1.2 Global Customer Journey Tools Revenue Market Share by Players (2017-2022)
3.2 Global Customer Journey Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Journey Tools Revenue
3.4 Global Customer Journey Tools Market Concentration Ratio
3.4.1 Global Customer Journey Tools Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Tools Revenue in 2021
3.5 Customer Journey Tools Key Players Head office and Area Served
3.6 Key Players Customer Journey Tools Product Solution and Service
3.7 Date of Enter into Customer Journey Tools Market
3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Journey Tools Breakdown Data by Type
4.1 Global Customer Journey Tools Historic Market Size by Type (2017-2022)
4.2 Global Customer Journey Tools Forecasted Market Size by Type (2023-2028) 5 Customer Journey Tools Breakdown Data by Application
5.1 Global Customer Journey Tools Historic Market Size by Application (2017-2022)
5.2 Global Customer Journey Tools Forecasted Market Size by Application (2023-2028) 6 North America
6.1 North America Customer Journey Tools Market Size (2017-2028)
6.2 North America Customer Journey Tools Market Size by Country (2017-2022)
6.3 North America Customer Journey Tools Market Size by Country (2023-2028)
6.4 United States
6.5 Canada 7 Europe
7.1 Europe Customer Journey Tools Market Size (2017-2028)
7.2 Europe Customer Journey Tools Market Size by Country (2017-2022)
7.3 Europe Customer Journey Tools Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries 8 Asia-Pacific
8.1 Asia-Pacific Customer Journey Tools Market Size (2017-2028)
8.2 Asia-Pacific Customer Journey Tools Market Size by Country (2017-2022)
8.3 Asia-Pacific Customer Journey Tools Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia 9 Latin America
9.1 Latin America Customer Journey Tools Market Size (2017-2028)
9.2 Latin America Customer Journey Tools Market Size by Country (2017-2022)
9.3 Latin America Customer Journey Tools Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil 10 Middle East & Africa
10.1 Middle East & Africa Customer Journey Tools Market Size (2017-2028)
10.2 Middle East & Africa Customer Journey Tools Market Size by Country (2017-2022)
10.3 Middle East & Africa Customer Journey Tools Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE 11 Key Players Profiles
11.1 Act-On Software
11.1.1 Act-On Software Company Detail
11.1.2 Act-On Software Business Overview
11.1.3 Act-On Software Customer Journey Tools Introduction
11.1.4 Act-On Software Revenue in Customer Journey Tools Business (2017-2022)
11.1.5 Act-On Software Recent Development
11.2 Clarabridge
11.2.1 Clarabridge Company Detail
11.2.2 Clarabridge Business Overview
11.2.3 Clarabridge Customer Journey Tools Introduction
11.2.4 Clarabridge Revenue in Customer Journey Tools Business (2017-2022)
11.2.5 Clarabridge Recent Development
11.3 CSG
11.3.1 CSG Company Detail
11.3.2 CSG Business Overview
11.3.3 CSG Customer Journey Tools Introduction
11.3.4 CSG Revenue in Customer Journey Tools Business (2017-2022)
11.3.5 CSG Recent Development
11.4 Gainsight
11.4.1 Gainsight Company Detail
11.4.2 Gainsight Business Overview
11.4.3 Gainsight Customer Journey Tools Introduction
11.4.4 Gainsight Revenue in Customer Journey Tools Business (2017-2022)
11.4.5 Gainsight Recent Development
11.5 Genesys
11.5.1 Genesys Company Detail
11.5.2 Genesys Business Overview
11.5.3 Genesys Customer Journey Tools Introduction
11.5.4 Genesys Revenue in Customer Journey Tools Business (2017-2022)
11.5.5 Genesys Recent Development
11.6 Hotjar
11.6.1 Hotjar Company Detail
11.6.2 Hotjar Business Overview
11.6.3 Hotjar Customer Journey Tools Introduction
11.6.4 Hotjar Revenue in Customer Journey Tools Business (2017-2022)
11.6.5 Hotjar Recent Development
11.7 Lucidchart
11.7.1 Lucidchart Company Detail
11.7.2 Lucidchart Business Overview
11.7.3 Lucidchart Customer Journey Tools Introduction
11.7.4 Lucidchart Revenue in Customer Journey Tools Business (2017-2022)
11.7.5 Lucidchart Recent Development
11.8 Microsoft
11.8.1 Microsoft Company Detail
11.8.2 Microsoft Business Overview
11.8.3 Microsoft Customer Journey Tools Introduction
11.8.4 Microsoft Revenue in Customer Journey Tools Business (2017-2022)
11.8.5 Microsoft Recent Development
11.9 Miro
11.9.1 Miro Company Detail
11.9.2 Miro Business Overview
11.9.3 Miro Customer Journey Tools Introduction
11.9.4 Miro Revenue in Customer Journey Tools Business (2017-2022)
11.9.5 Miro Recent Development
11.10 Quadient
11.10.1 Quadient Company Detail
11.10.2 Quadient Business Overview
11.10.3 Quadient Customer Journey Tools Introduction
11.10.4 Quadient Revenue in Customer Journey Tools Business (2017-2022)
11.10.5 Quadient Recent Development
11.11 SAS
11.11.1 SAS Company Detail
11.11.2 SAS Business Overview
11.11.3 SAS Customer Journey Tools Introduction
11.11.4 SAS Revenue in Customer Journey Tools Business (2017-2022)
11.11.5 SAS Recent Development
11.12 Smaply
11.12.1 Smaply Company Detail
11.12.2 Smaply Business Overview
11.12.3 Smaply Customer Journey Tools Introduction
11.12.4 Smaply Revenue in Customer Journey Tools Business (2017-2022)
11.12.5 Smaply Recent Development
11.13 SugarCRM
11.13.1 SugarCRM Company Detail
11.13.2 SugarCRM Business Overview
11.13.3 SugarCRM Customer Journey Tools Introduction
11.13.4 SugarCRM Revenue in Customer Journey Tools Business (2017-2022)
11.13.5 SugarCRM Recent Development
11.14 Thunderhead
11.14.1 Thunderhead Company Detail
11.14.2 Thunderhead Business Overview
11.14.3 Thunderhead Customer Journey Tools Introduction
11.14.4 Thunderhead Revenue in Customer Journey Tools Business (2017-2022)
11.14.5 Thunderhead Recent Development
11.15 Totango
11.15.1 Totango Company Detail
11.15.2 Totango Business Overview
11.15.3 Totango Customer Journey Tools Introduction
11.15.4 Totango Revenue in Customer Journey Tools Business (2017-2022)
11.15.5 Totango Recent Development
11.16 Touchpoint
11.16.1 Touchpoint Company Detail
11.16.2 Touchpoint Business Overview
11.16.3 Touchpoint Customer Journey Tools Introduction
11.16.4 Touchpoint Revenue in Customer Journey Tools Business (2017-2022)
11.16.5 Touchpoint Recent Development
11.17 UXPressia
11.17.1 UXPressia Company Detail
11.17.2 UXPressia Business Overview
11.17.3 UXPressia Customer Journey Tools Introduction
11.17.4 UXPressia Revenue in Customer Journey Tools Business (2017-2022)
11.17.5 UXPressia Recent Development
11.18 Woopra
11.18.1 Woopra Company Detail
11.18.2 Woopra Business Overview
11.18.3 Woopra Customer Journey Tools Introduction
11.18.4 Woopra Revenue in Customer Journey Tools Business (2017-2022)
11.18.5 Woopra Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
