Chapter/Section Purchase

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Management Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Cloud-based
1.2.3 On-premise
1.3 Market by Application
1.3.1 Global Customer Journey Management Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Automotive and Transport
1.3.3 Business and Finance
1.3.4 Chemicals
1.3.5 Consumer Goods and Services
1.3.6 Food and Beverage
1.3.7 Government and Public Sector
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Journey Management Market Perspective (2017-2028)
2.2 Customer Journey Management Growth Trends by Region
2.2.1 Customer Journey Management Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Journey Management Historic Market Size by Region (2017-2022)
2.2.3 Customer Journey Management Forecasted Market Size by Region (2023-2028)
2.3 Customer Journey Management Market Dynamics
2.3.1 Customer Journey Management Industry Trends
2.3.2 Customer Journey Management Market Drivers
2.3.3 Customer Journey Management Market Challenges
2.3.4 Customer Journey Management Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Journey Management Players by Revenue
3.1.1 Global Top Customer Journey Management Players by Revenue (2017-2022)
3.1.2 Global Customer Journey Management Revenue Market Share by Players (2017-2022)
3.2 Global Customer Journey Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Journey Management Revenue
3.4 Global Customer Journey Management Market Concentration Ratio
3.4.1 Global Customer Journey Management Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Management Revenue in 2021
3.5 Customer Journey Management Key Players Head office and Area Served
3.6 Key Players Customer Journey Management Product Solution and Service
3.7 Date of Enter into Customer Journey Management Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Journey Management Breakdown Data by Type
4.1 Global Customer Journey Management Historic Market Size by Type (2017-2022)
4.2 Global Customer Journey Management Forecasted Market Size by Type (2023-2028)
5 Customer Journey Management Breakdown Data by Application
5.1 Global Customer Journey Management Historic Market Size by Application (2017-2022)
5.2 Global Customer Journey Management Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Customer Journey Management Market Size (2017-2028)
6.2 North America Customer Journey Management Market Size by Country (2017-2022)
6.3 North America Customer Journey Management Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Customer Journey Management Market Size (2017-2028)
7.2 Europe Customer Journey Management Market Size by Country (2017-2022)
7.3 Europe Customer Journey Management Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Journey Management Market Size (2017-2028)
8.2 Asia-Pacific Customer Journey Management Market Size by Country (2017-2022)
8.3 Asia-Pacific Customer Journey Management Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Customer Journey Management Market Size (2017-2028)
9.2 Latin America Customer Journey Management Market Size by Country (2017-2022)
9.3 Latin America Customer Journey Management Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Journey Management Market Size (2017-2028)
10.2 Middle East & Africa Customer Journey Management Market Size by Country (2017-2022)
10.3 Middle East & Africa Customer Journey Management Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Adob??e Inc.
11.1.1 Adob??e Inc. Company Detail
11.1.2 Adob??e Inc. Business Overview
11.1.3 Adob??e Inc. Customer Journey Management Introduction
11.1.4 Adob??e Inc. Revenue in Customer Journey Management Business (2017-2022)
11.1.5 Adob??e Inc. Recent Development
11.2 CustomerThink Corp.
11.2.1 CustomerThink Corp. Company Detail
11.2.2 CustomerThink Corp. Business Overview
11.2.3 CustomerThink Corp. Customer Journey Management Introduction
11.2.4 CustomerThink Corp. Revenue in Customer Journey Management Business (2017-2022)
11.2.5 CustomerThink Corp. Recent Development
11.3 Genesys
11.3.1 Genesys Company Detail
11.3.2 Genesys Business Overview
11.3.3 Genesys Customer Journey Management Introduction
11.3.4 Genesys Revenue in Customer Journey Management Business (2017-2022)
11.3.5 Genesys Recent Development
11.4 HCL Technologies Limited
11.4.1 HCL Technologies Limited Company Detail
11.4.2 HCL Technologies Limited Business Overview
11.4.3 HCL Technologies Limited Customer Journey Management Introduction
11.4.4 HCL Technologies Limited Revenue in Customer Journey Management Business (2017-2022)
11.4.5 HCL Technologies Limited Recent Development
11.5 Medallia Inc.
11.5.1 Medallia Inc. Company Detail
11.5.2 Medallia Inc. Business Overview
11.5.3 Medallia Inc. Customer Journey Management Introduction
11.5.4 Medallia Inc. Revenue in Customer Journey Management Business (2017-2022)
11.5.5 Medallia Inc. Recent Development
11.6 MoEngage, Inc.
11.6.1 MoEngage, Inc. Company Detail
11.6.2 MoEngage, Inc. Business Overview
11.6.3 MoEngage, Inc. Customer Journey Management Introduction
11.6.4 MoEngage, Inc. Revenue in Customer Journey Management Business (2017-2022)
11.6.5 MoEngage, Inc. Recent Development
11.7 NEC Corporation
11.7.1 NEC Corporation Company Detail
11.7.2 NEC Corporation Business Overview
11.7.3 NEC Corporation Customer Journey Management Introduction
11.7.4 NEC Corporation Revenue in Customer Journey Management Business (2017-2022)
11.7.5 NEC Corporation Recent Development
11.8 NICE Ltd.
11.8.1 NICE Ltd. Company Detail
11.8.2 NICE Ltd. Business Overview
11.8.3 NICE Ltd. Customer Journey Management Introduction
11.8.4 NICE Ltd. Revenue in Customer Journey Management Business (2017-2022)
11.8.5 NICE Ltd. Recent Development
11.9 Oracle Corporation
11.9.1 Oracle Corporation Company Detail
11.9.2 Oracle Corporation Business Overview
11.9.3 Oracle Corporation Customer Journey Management Introduction
11.9.4 Oracle Corporation Revenue in Customer Journey Management Business (2017-2022)
11.9.5 Oracle Corporation Recent Development
11.10 Pegasystems Inc.
11.10.1 Pegasystems Inc. Company Detail
11.10.2 Pegasystems Inc. Business Overview
11.10.3 Pegasystems Inc. Customer Journey Management Introduction
11.10.4 Pegasystems Inc. Revenue in Customer Journey Management Business (2017-2022)
11.10.5 Pegasystems Inc. Recent Development
11.11 Quadient Group
11.11.1 Quadient Group Company Detail
11.11.2 Quadient Group Business Overview
11.11.3 Quadient Group Customer Journey Management Introduction
11.11.4 Quadient Group Revenue in Customer Journey Management Business (2017-2022)
11.11.5 Quadient Group Recent Development
11.12 Salesforce.com, Inc.
11.12.1 Salesforce.com, Inc. Company Detail
11.12.2 Salesforce.com, Inc. Business Overview
11.12.3 Salesforce.com, Inc. Customer Journey Management Introduction
11.12.4 Salesforce.com, Inc. Revenue in Customer Journey Management Business (2017-2022)
11.12.5 Salesforce.com, Inc. Recent Development
11.13 SAP SE
11.13.1 SAP SE Company Detail
11.13.2 SAP SE Business Overview
11.13.3 SAP SE Customer Journey Management Introduction
11.13.4 SAP SE Revenue in Customer Journey Management Business (2017-2022)
11.13.5 SAP SE Recent Development
11.14 SAS Institute Inc.
11.14.1 SAS Institute Inc. Company Detail
11.14.2 SAS Institute Inc. Business Overview
11.14.3 SAS Institute Inc. Customer Journey Management Introduction
11.14.4 SAS Institute Inc. Revenue in Customer Journey Management Business (2017-2022)
11.14.5 SAS Institute Inc. Recent Development
11.15 SVMK Inc.
11.15.1 SVMK Inc. Company Detail
11.15.2 SVMK Inc. Business Overview
11.15.3 SVMK Inc. Customer Journey Management Introduction
11.15.4 SVMK Inc. Revenue in Customer Journey Management Business (2017-2022)
11.15.5 SVMK Inc. Recent Development
11.16 Thematic Analysis Inc.
11.16.1 Thematic Analysis Inc. Company Detail
11.16.2 Thematic Analysis Inc. Business Overview
11.16.3 Thematic Analysis Inc. Customer Journey Management Introduction
11.16.4 Thematic Analysis Inc. Revenue in Customer Journey Management Business (2017-2022)
11.16.5 Thematic Analysis Inc. Recent Development
11.17 Totango, Inc.
11.17.1 Totango, Inc. Company Detail
11.17.2 Totango, Inc. Business Overview
11.17.3 Totango, Inc. Customer Journey Management Introduction
11.17.4 Totango, Inc. Revenue in Customer Journey Management Business (2017-2022)
11.17.5 Totango, Inc. Recent Development
11.18 UXPressia Inc.
11.18.1 UXPressia Inc. Company Detail
11.18.2 UXPressia Inc. Business Overview
11.18.3 UXPressia Inc. Customer Journey Management Introduction
11.18.4 UXPressia Inc. Revenue in Customer Journey Management Business (2017-2022)
11.18.5 UXPressia Inc. Recent Development
11.19 Verint group
11.19.1 Verint group Company Detail
11.19.2 Verint group Business Overview
11.19.3 Verint group Customer Journey Management Introduction
11.19.4 Verint group Revenue in Customer Journey Management Business (2017-2022)
11.19.5 Verint group Recent Development
11.20 WalkMe Inc
11.20.1 WalkMe Inc Company Detail
11.20.2 WalkMe Inc Business Overview
11.20.3 WalkMe Inc Customer Journey Management Introduction
11.20.4 WalkMe Inc Revenue in Customer Journey Management Business (2017-2022)
11.20.5 WalkMe Inc Recent Development
11.21 Zendesk Inc.
11.21.1 Zendesk Inc. Company Detail
11.21.2 Zendesk Inc. Business Overview
11.21.3 Zendesk Inc. Customer Journey Management Introduction
11.21.4 Zendesk Inc. Revenue in Customer Journey Management Business (2017-2022)
11.21.5 Zendesk Inc. Recent Development
11.22 Zoho Corporation Pvt. Ltd
11.22.1 Zoho Corporation Pvt. Ltd Company Detail
11.22.2 Zoho Corporation Pvt. Ltd Business Overview
11.22.3 Zoho Corporation Pvt. Ltd Customer Journey Management Introduction
11.22.4 Zoho Corporation Pvt. Ltd Revenue in Customer Journey Management Business (2017-2022)
11.22.5 Zoho Corporation Pvt. Ltd Recent Development
11.23 Qmatic
11.23.1 Qmatic Company Detail
11.23.2 Qmatic Business Overview
11.23.3 Qmatic Customer Journey Management Introduction
11.23.4 Qmatic Revenue in Customer Journey Management Business (2017-2022)
11.23.5 Qmatic Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details