Chapter/Section Purchase

1 Introduction to Research & Analysis Reports
1.1 Contact Center Transformation Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact Center Transformation Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact Center Transformation Overall Market Size
2.1 Global Contact Center Transformation Market Size: 2021 VS 2028
2.2 Global Contact Center Transformation Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Transformation Players in Global Market
3.2 Top Global Contact Center Transformation Companies Ranked by Revenue
3.3 Global Contact Center Transformation Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Transformation Companies in Global Market, by Revenue in 2021
3.5 Global Companies Contact Center Transformation Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Transformation Players in Global Market
3.6.1 List of Global Tier 1 Contact Center Transformation Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact Center Transformation Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Contact Center Transformation Market Size Markets, 2021 & 2028
4.1.2 Cloud-Based
4.1.3 On-Premise
4.2 By Type - Global Contact Center Transformation Revenue & Forecasts
4.2.1 By Type - Global Contact Center Transformation Revenue, 2017-2022
4.2.2 By Type - Global Contact Center Transformation Revenue, 2023-2028
4.2.3 By Type - Global Contact Center Transformation Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact Center Transformation Market Size, 2021 & 2028
5.1.2 BFSI
5.1.3 Consumer Goods & Retail
5.1.4 Government
5.1.5 Healthcare
5.1.6 IT & Telecom
5.1.7 Travel & Hospitality
5.1.8 Others
5.2 By Application - Global Contact Center Transformation Revenue & Forecasts
5.2.1 By Application - Global Contact Center Transformation Revenue, 2017-2022
5.2.2 By Application - Global Contact Center Transformation Revenue, 2023-2028
5.2.3 By Application - Global Contact Center Transformation Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Contact Center Transformation Market Size, 2021 & 2028
6.2 By Region - Global Contact Center Transformation Revenue & Forecasts
6.2.1 By Region - Global Contact Center Transformation Revenue, 2017-2022
6.2.2 By Region - Global Contact Center Transformation Revenue, 2023-2028
6.2.3 By Region - Global Contact Center Transformation Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Contact Center Transformation Revenue, 2017-2028
6.3.2 US Contact Center Transformation Market Size, 2017-2028
6.3.3 Canada Contact Center Transformation Market Size, 2017-2028
6.3.4 Mexico Contact Center Transformation Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Contact Center Transformation Revenue, 2017-2028
6.4.2 Germany Contact Center Transformation Market Size, 2017-2028
6.4.3 France Contact Center Transformation Market Size, 2017-2028
6.4.4 U.K. Contact Center Transformation Market Size, 2017-2028
6.4.5 Italy Contact Center Transformation Market Size, 2017-2028
6.4.6 Russia Contact Center Transformation Market Size, 2017-2028
6.4.7 Nordic Countries Contact Center Transformation Market Size, 2017-2028
6.4.8 Benelux Contact Center Transformation Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Contact Center Transformation Revenue, 2017-2028
6.5.2 China Contact Center Transformation Market Size, 2017-2028
6.5.3 Japan Contact Center Transformation Market Size, 2017-2028
6.5.4 South Korea Contact Center Transformation Market Size, 2017-2028
6.5.5 Southeast Asia Contact Center Transformation Market Size, 2017-2028
6.5.6 India Contact Center Transformation Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Contact Center Transformation Revenue, 2017-2028
6.6.2 Brazil Contact Center Transformation Market Size, 2017-2028
6.6.3 Argentina Contact Center Transformation Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact Center Transformation Revenue, 2017-2028
6.7.2 Turkey Contact Center Transformation Market Size, 2017-2028
6.7.3 Israel Contact Center Transformation Market Size, 2017-2028
6.7.4 Saudi Arabia Contact Center Transformation Market Size, 2017-2028
6.7.5 UAE Contact Center Transformation Market Size, 2017-2028
7 Players Profiles
7.1 Amazon.com, Inc.
7.1.1 Amazon.com, Inc. Corporate Summary
7.1.2 Amazon.com, Inc. Business Overview
7.1.3 Amazon.com, Inc. Contact Center Transformation Major Product Offerings
7.1.4 Amazon.com, Inc. Contact Center Transformation Revenue in Global Market (2017-2022)
7.1.5 Amazon.com, Inc. Key News
7.2 Aspect Software, Inc.
7.2.1 Aspect Software, Inc. Corporate Summary
7.2.2 Aspect Software, Inc. Business Overview
7.2.3 Aspect Software, Inc. Contact Center Transformation Major Product Offerings
7.2.4 Aspect Software, Inc. Contact Center Transformation Revenue in Global Market (2017-2022)
7.2.5 Aspect Software, Inc. Key News
7.3 Avaya Inc.
7.3.1 Avaya Inc. Corporate Summary
7.3.2 Avaya Inc. Business Overview
7.3.3 Avaya Inc. Contact Center Transformation Major Product Offerings
7.3.4 Avaya Inc. Contact Center Transformation Revenue in Global Market (2017-2022)
7.3.5 Avaya Inc. Key News
7.4 Five9, Inc.
7.4.1 Five9, Inc. Corporate Summary
7.4.2 Five9, Inc. Business Overview
7.4.3 Five9, Inc. Contact Center Transformation Major Product Offerings
7.4.4 Five9, Inc. Contact Center Transformation Revenue in Global Market (2017-2022)
7.4.5 Five9, Inc. Key News
7.5 NICE InContact
7.5.1 NICE InContact Corporate Summary
7.5.2 NICE InContact Business Overview
7.5.3 NICE InContact Contact Center Transformation Major Product Offerings
7.5.4 NICE InContact Contact Center Transformation Revenue in Global Market (2017-2022)
7.5.5 NICE InContact Key News
7.6 Genesys Telecommunications Laboratories, Inc.
7.6.1 Genesys Telecommunications Laboratories, Inc. Corporate Summary
7.6.2 Genesys Telecommunications Laboratories, Inc. Business Overview
7.6.3 Genesys Telecommunications Laboratories, Inc. Contact Center Transformation Major Product Offerings
7.6.4 Genesys Telecommunications Laboratories, Inc. Contact Center Transformation Revenue in Global Market (2017-2022)
7.6.5 Genesys Telecommunications Laboratories, Inc. Key News
7.7 Seranova (Lifesize)
7.7.1 Seranova (Lifesize) Corporate Summary
7.7.2 Seranova (Lifesize) Business Overview
7.7.3 Seranova (Lifesize) Contact Center Transformation Major Product Offerings
7.7.4 Seranova (Lifesize) Contact Center Transformation Revenue in Global Market (2017-2022)
7.7.5 Seranova (Lifesize) Key News
7.8 Talkdesk, Inc.
7.8.1 Talkdesk, Inc. Corporate Summary
7.8.2 Talkdesk, Inc. Business Overview
7.8.3 Talkdesk, Inc. Contact Center Transformation Major Product Offerings
7.8.4 Talkdesk, Inc. Contact Center Transformation Revenue in Global Market (2017-2022)
7.8.5 Talkdesk, Inc. Key News
7.9 Vonage Holdings Corp.
7.9.1 Vonage Holdings Corp. Corporate Summary
7.9.2 Vonage Holdings Corp. Business Overview
7.9.3 Vonage Holdings Corp. Contact Center Transformation Major Product Offerings
7.9.4 Vonage Holdings Corp. Contact Center Transformation Revenue in Global Market (2017-2022)
7.9.5 Vonage Holdings Corp. Key News
7.10 Salesforce.com, Inc.
7.10.1 Salesforce.com, Inc. Corporate Summary
7.10.2 Salesforce.com, Inc. Business Overview
7.10.3 Salesforce.com, Inc. Contact Center Transformation Major Product Offerings
7.10.4 Salesforce.com, Inc. Contact Center Transformation Revenue in Global Market (2017-2022)
7.10.5 Salesforce.com, Inc. Key News
7.11 Twilio Inc.
7.11.1 Twilio Inc. Corporate Summary
7.11.2 Twilio Inc. Business Overview
7.11.3 Twilio Inc. Contact Center Transformation Major Product Offerings
7.11.4 Twilio Inc. Contact Center Transformation Revenue in Global Market (2017-2022)
7.11.5 Twilio Inc. Key News
7.12 RingCentral, Inc.
7.12.1 RingCentral, Inc. Corporate Summary
7.12.2 RingCentral, Inc. Business Overview
7.12.3 RingCentral, Inc. Contact Center Transformation Major Product Offerings
7.12.4 RingCentral, Inc. Contact Center Transformation Revenue in Global Market (2017-2022)
7.12.5 RingCentral, Inc. Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer