1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Outsourcing Market Size Growth Rate by Type: 2017 VS 2021 VS 2030
1.2.2 Email Support
1.2.3 Chat Support
1.2.4 Voice Over IP (VoIP)
1.2.5 Website Support
1.2.6 Others
1.3 Market by Application
1.3.1 Global Contact Center Outsourcing Market Share by Application: 2017 VS 2021 VS 2030
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government
1.3.5 IT & Telecommunication
1.3.6 Defense Aerospace & Intelligence
1.3.7 Manufacturing
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered 2 Global Growth Trends
2.1 Global Contact Center Outsourcing Market Perspective (2017-2030)
2.2 Contact Center Outsourcing Growth Trends by Region
2.2.1 Contact Center Outsourcing Market Size by Region: 2017 VS 2021 VS 2030
2.2.2 Contact Center Outsourcing Historic Market Size by Region (2017-2023)
2.2.3 Contact Center Outsourcing Forecasted Market Size by Region (2023-2030)
2.3 Contact Center Outsourcing Market Dynamics
2.3.1 Contact Center Outsourcing Industry Trends
2.3.2 Contact Center Outsourcing Market Drivers
2.3.3 Contact Center Outsourcing Market Challenges
2.3.4 Contact Center Outsourcing Market Restraints 3 Competition Landscape by Key Players
3.1 Global Top Contact Center Outsourcing Players by Revenue
3.1.1 Global Top Contact Center Outsourcing Players by Revenue (2017-2023)
3.1.2 Global Contact Center Outsourcing Revenue Market Share by Players (2017-2023)
3.2 Global Contact Center Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact Center Outsourcing Revenue
3.4 Global Contact Center Outsourcing Market Concentration Ratio
3.4.1 Global Contact Center Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Outsourcing Revenue in 2021
3.5 Contact Center Outsourcing Key Players Head office and Area Served
3.6 Key Players Contact Center Outsourcing Product Solution and Service
3.7 Date of Enter into Contact Center Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans 4 Contact Center Outsourcing Breakdown Data by Type
4.1 Global Contact Center Outsourcing Historic Market Size by Type (2017-2023)
4.2 Global Contact Center Outsourcing Forecasted Market Size by Type (2023-2030) 5 Contact Center Outsourcing Breakdown Data by Application
5.1 Global Contact Center Outsourcing Historic Market Size by Application (2017-2023)
5.2 Global Contact Center Outsourcing Forecasted Market Size by Application (2023-2030) 6 North America
6.1 North America Contact Center Outsourcing Market Size (2017-2030)
6.2 North America Contact Center Outsourcing Market Size by Country (2017-2023)
6.3 North America Contact Center Outsourcing Market Size by Country (2023-2030)
6.4 United States
6.5 Canada 7 Europe
7.1 Europe Contact Center Outsourcing Market Size (2017-2030)
7.2 Europe Contact Center Outsourcing Market Size by Country (2017-2023)
7.3 Europe Contact Center Outsourcing Market Size by Country (2023-2030)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries 8 Asia-Pacific
8.1 Asia-Pacific Contact Center Outsourcing Market Size (2017-2030)
8.2 Asia-Pacific Contact Center Outsourcing Market Size by Country (2017-2023)
8.3 Asia-Pacific Contact Center Outsourcing Market Size by Country (2023-2030)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia 9 Latin America
9.1 Latin America Contact Center Outsourcing Market Size (2017-2030)
9.2 Latin America Contact Center Outsourcing Market Size by Country (2017-2023)
9.3 Latin America Contact Center Outsourcing Market Size by Country (2023-2030)
9.4 Mexico
9.5 Brazil 10 Middle East & Africa
10.1 Middle East & Africa Contact Center Outsourcing Market Size (2017-2030)
10.2 Middle East & Africa Contact Center Outsourcing Market Size by Country (2017-2023)
10.3 Middle East & Africa Contact Center Outsourcing Market Size by Country (2023-2030)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE 11 Key Players Profiles
11.1 IBM
11.1.1 IBM Company Detail
11.1.2 IBM Business Overview
11.1.3 IBM Contact Center Outsourcing Introduction
11.1.4 IBM Revenue in Contact Center Outsourcing Business (2017-2023)
11.1.5 IBM Recent Development
11.2 HP
11.2.1 HP Company Detail
11.2.2 HP Business Overview
11.2.3 HP Contact Center Outsourcing Introduction
11.2.4 HP Revenue in Contact Center Outsourcing Business (2017-2023)
11.2.5 HP Recent Development
11.3 Sitel
11.3.1 Sitel Company Detail
11.3.2 Sitel Business Overview
11.3.3 Sitel Contact Center Outsourcing Introduction
11.3.4 Sitel Revenue in Contact Center Outsourcing Business (2017-2023)
11.3.5 Sitel Recent Development
11.4 Teleperformance
11.4.1 Teleperformance Company Detail
11.4.2 Teleperformance Business Overview
11.4.3 Teleperformance Contact Center Outsourcing Introduction
11.4.4 Teleperformance Revenue in Contact Center Outsourcing Business (2017-2023)
11.4.5 Teleperformance Recent Development
11.5 Xerox Corporation
11.5.1 Xerox Corporation Company Detail
11.5.2 Xerox Corporation Business Overview
11.5.3 Xerox Corporation Contact Center Outsourcing Introduction
11.5.4 Xerox Corporation Revenue in Contact Center Outsourcing Business (2017-2023)
11.5.5 Xerox Corporation Recent Development
11.6 CGS Inc
11.6.1 CGS Inc Company Detail
11.6.2 CGS Inc Business Overview
11.6.3 CGS Inc Contact Center Outsourcing Introduction
11.6.4 CGS Inc Revenue in Contact Center Outsourcing Business (2017-2023)
11.6.5 CGS Inc Recent Development
11.7 HGS
11.7.1 HGS Company Detail
11.7.2 HGS Business Overview
11.7.3 HGS Contact Center Outsourcing Introduction
11.7.4 HGS Revenue in Contact Center Outsourcing Business (2017-2023)
11.7.5 HGS Recent Development
11.8 Datamark, Inc
11.8.1 Datamark, Inc Company Detail
11.8.2 Datamark, Inc Business Overview
11.8.3 Datamark, Inc Contact Center Outsourcing Introduction
11.8.4 Datamark, Inc Revenue in Contact Center Outsourcing Business (2017-2023)
11.8.5 Datamark, Inc Recent Development
11.9 Infinit Contact
11.9.1 Infinit Contact Company Detail
11.9.2 Infinit Contact Business Overview
11.9.3 Infinit Contact Contact Center Outsourcing Introduction
11.9.4 Infinit Contact Revenue in Contact Center Outsourcing Business (2017-2023)
11.9.5 Infinit Contact Recent Development
11.10 Five9
11.10.1 Five9 Company Detail
11.10.2 Five9 Business Overview
11.10.3 Five9 Contact Center Outsourcing Introduction
11.10.4 Five9 Revenue in Contact Center Outsourcing Business (2017-2023)
11.10.5 Five9 Recent Development
11.11 VADS
11.11.1 VADS Company Detail
11.11.2 VADS Business Overview
11.11.3 VADS Contact Center Outsourcing Introduction
11.11.4 VADS Revenue in Contact Center Outsourcing Business (2017-2023)
11.11.5 VADS Recent Development
11.12 Alorica
11.12.1 Alorica Company Detail
11.12.2 Alorica Business Overview
11.12.3 Alorica Contact Center Outsourcing Introduction
11.12.4 Alorica Revenue in Contact Center Outsourcing Business (2017-2023)
11.12.5 Alorica Recent Development
11.13 Invensis
11.13.1 Invensis Company Detail
11.13.2 Invensis Business Overview
11.13.3 Invensis Contact Center Outsourcing Introduction
11.13.4 Invensis Revenue in Contact Center Outsourcing Business (2017-2023)
11.13.5 Invensis Recent Development
11.14 Transcosmos
11.14.1 Transcosmos Company Detail
11.14.2 Transcosmos Business Overview
11.14.3 Transcosmos Contact Center Outsourcing Introduction
11.14.4 Transcosmos Revenue in Contact Center Outsourcing Business (2017-2023)
11.14.5 Transcosmos Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
