Chapter/Section Purchase

1 Report Business Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Analytics Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
1.2.2 On-Premises
1.2.3 On-Demand
1.3 Market by Application
1.3.1 Global Contact Center Analytics Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
1.3.2 Automatic Call Distributor
1.3.3 Log Management
1.3.4 Risk and Compliance Management
1.3.5 Real-time Monitoring and Reporting
1.3.6 Workforce Optimization
1.3.7 Customer Experience Management
1.3.8 Others applications
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Analytics Market Perspective (2017-2028)
2.2 Contact Center Analytics Growth Trends by Region
2.2.1 Contact Center Analytics Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Contact Center Analytics Historic Market Size by Region (2017-2022)
2.2.3 Contact Center Analytics Forecasted Market Size by Region (2023-2028)
2.3 Contact Center Analytics Market Dynamics
2.3.1 Contact Center Analytics Industry Trends
2.3.2 Contact Center Analytics Market Drivers
2.3.3 Contact Center Analytics Market Challenges
2.3.4 Contact Center Analytics Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Analytics Players by Revenue
3.1.1 Global Top Contact Center Analytics Players by Revenue (2017-2022)
3.1.2 Global Contact Center Analytics Revenue Market Share by Players (2017-2022)
3.2 Global Contact Center Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact Center Analytics Revenue
3.4 Global Contact Center Analytics Market Concentration Ratio
3.4.1 Global Contact Center Analytics Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Analytics Revenue in 2021
3.5 Contact Center Analytics Key Players Head office and Area Served
3.6 Key Players Contact Center Analytics Product Solution and Service
3.7 Date of Enter into Contact Center Analytics Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Analytics Breakdown Data by Type
4.1 Global Contact Center Analytics Historic Market Size by Type (2017-2022)
4.2 Global Contact Center Analytics Forecasted Market Size by Type (2023-2028)
5 Contact Center Analytics Breakdown Data by Application
5.1 Global Contact Center Analytics Historic Market Size by Application (2017-2022)
5.2 Global Contact Center Analytics Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Contact Center Analytics Market Size (2017-2028)
6.2 North America Contact Center Analytics Market Size by Type
6.2.1 North America Contact Center Analytics Market Size by Type (2017-2022)
6.2.2 North America Contact Center Analytics Market Size by Type (2023-2028)
6.2.3 North America Contact Center Analytics Market Share by Type (2017-2028)
6.3 North America Contact Center Analytics Market Size by Application
6.3.1 North America Contact Center Analytics Market Size by Application (2017-2022)
6.3.2 North America Contact Center Analytics Market Size by Application (2023-2028)
6.3.3 North America Contact Center Analytics Market Share by Application (2017-2028)
6.4 North America Contact Center Analytics Market Size by Country
6.4.1 North America Contact Center Analytics Market Size by Country (2017-2022)
6.4.2 North America Contact Center Analytics Market Size by Country (2023-2028)
6.4.3 U.S.
6.4.4 Canada
7 Europe
7.1 Europe Contact Center Analytics Market Size (2017-2028)
7.2 Europe Contact Center Analytics Market Size by Type
7.2.1 Europe Contact Center Analytics Market Size by Type (2017-2022)
7.2.2 Europe Contact Center Analytics Market Size by Type (2023-2028)
7.2.3 Europe Contact Center Analytics Market Share by Type (2017-2028)
7.3 Europe Contact Center Analytics Market Size by Application
7.3.1 Europe Contact Center Analytics Market Size by Application (2017-2022)
7.3.2 Europe Contact Center Analytics Market Size by Application (2023-2028)
7.3.3 Europe Contact Center Analytics Market Share by Application (2017-2028)
7.4 Europe Contact Center Analytics Market Size by Country
7.4.1 Europe Contact Center Analytics Market Size by Country (2017-2022)
7.4.2 Europe Contact Center Analytics Market Size by Country (2023-2028)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Analytics Market Size (2017-2028)
8.2 Asia-Pacific Contact Center Analytics Market Size by Type
8.2.1 Asia-Pacific Contact Center Analytics Market Size by Type (2017-2022)
8.2.2 Asia-Pacific Contact Center Analytics Market Size by Type (2023-2028)
8.2.3 Asia-Pacific Contact Center Analytics Market Share by Type (2017-2028)
8.3 Asia-Pacific Contact Center Analytics Market Size by Application
8.3.1 Asia-Pacific Contact Center Analytics Market Size by Application (2017-2022)
8.3.2 Asia-Pacific Contact Center Analytics Market Size by Application (2023-2028)
8.3.3 Asia-Pacific Contact Center Analytics Market Share by Application (2017-2028)
8.4 Asia-Pacific Contact Center Analytics Market Size by Region
8.4.1 Asia-Pacific Contact Center Analytics Market Size by Region (2017-2022)
8.4.2 Asia-Pacific Contact Center Analytics Market Size by Region (2023-2028)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia
9 Latin America
9.1 Latin America Contact Center Analytics Market Size (2017-2028)
9.2 Latin America Contact Center Analytics Market Size by Type
9.2.1 Latin America Contact Center Analytics Market Size by Type (2017-2022)
9.2.2 Latin America Contact Center Analytics Market Size by Type (2023-2028)
9.2.3 Latin America Contact Center Analytics Market Share by Type (2017-2028)
9.3 Latin America Contact Center Analytics Market Size by Application
9.3.1 Latin America Contact Center Analytics Market Size by Application (2017-2022)
9.3.2 Latin America Contact Center Analytics Market Size by Application (2023-2028)
9.3.3 Latin America Contact Center Analytics Market Share by Application (2017-2028)
9.4 Latin America Contact Center Analytics Market Size by Country
9.4.1 Latin America Contact Center Analytics Market Size by Country (2017-2022)
9.4.2 Latin America Contact Center Analytics Market Size by Country (2023-2028)
9.4.3 Mexico
9.4.4 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Analytics Market Size (2017-2028)
10.2 Middle East & Africa Contact Center Analytics Market Size by Type
10.2.1 Middle East & Africa Contact Center Analytics Market Size by Type (2017-2022)
10.2.2 Middle East & Africa Contact Center Analytics Market Size by Type (2023-2028)
10.2.3 Middle East & Africa Contact Center Analytics Market Share by Type (2017-2028)
10.3 Middle East & Africa Contact Center Analytics Market Size by Application
10.3.1 Middle East & Africa Contact Center Analytics Market Size by Application (2017-2022)
10.3.2 Middle East & Africa Contact Center Analytics Market Size by Application (2023-2028)
10.3.3 Middle East & Africa Contact Center Analytics Market Share by Application (2017-2028)
10.4 Middle East & Africa Contact Center Analytics Market Size by Country
10.4.1 Middle East & Africa Contact Center Analytics Market Size by Country (2017-2022)
10.4.2 Middle East & Africa Contact Center Analytics Market Size by Country (2023-2028)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE
11 Key Players Profiles
11.1 Cisco Systems, Inc.
11.1.1 Cisco Systems, Inc. Company Details
11.1.2 Cisco Systems, Inc. Business Overview
11.1.3 Cisco Systems, Inc. Contact Center Analytics Introduction
11.1.4 Cisco Systems, Inc. Revenue in Contact Center Analytics Business (2017-2022)
11.1.5 Cisco Systems, Inc. Recent Developments
11.2 Genpact Limited
11.2.1 Genpact Limited Company Details
11.2.2 Genpact Limited Business Overview
11.2.3 Genpact Limited Contact Center Analytics Introduction
11.2.4 Genpact Limited Revenue in Contact Center Analytics Business (2017-2022)
11.2.5 Genpact Limited Recent Developments
11.3 Verint Systems Inc.
11.3.1 Verint Systems Inc. Company Details
11.3.2 Verint Systems Inc. Business Overview
11.3.3 Verint Systems Inc. Contact Center Analytics Introduction
11.3.4 Verint Systems Inc. Revenue in Contact Center Analytics Business (2017-2022)
11.3.5 Verint Systems Inc. Recent Developments
11.4 8x8, Inc.
11.4.1 8x8, Inc. Company Details
11.4.2 8x8, Inc. Business Overview
11.4.3 8x8, Inc. Contact Center Analytics Introduction
11.4.4 8x8, Inc. Revenue in Contact Center Analytics Business (2017-2022)
11.4.5 8x8, Inc. Recent Developments
11.5 Genesys
11.5.1 Genesys Company Details
11.5.2 Genesys Business Overview
11.5.3 Genesys Contact Center Analytics Introduction
11.5.4 Genesys Revenue in Contact Center Analytics Business (2017-2022)
11.5.5 Genesys Recent Developments
11.6 Oracle Corporation
11.6.1 Oracle Corporation Company Details
11.6.2 Oracle Corporation Business Overview
11.6.3 Oracle Corporation Contact Center Analytics Introduction
11.6.4 Oracle Corporation Revenue in Contact Center Analytics Business (2017-2022)
11.6.5 Oracle Corporation Recent Developments
11.7 Mitel Networks Corporation
11.7.1 Mitel Networks Corporation Company Details
11.7.2 Mitel Networks Corporation Business Overview
11.7.3 Mitel Networks Corporation Contact Center Analytics Introduction
11.7.4 Mitel Networks Corporation Revenue in Contact Center Analytics Business (2017-2022)
11.7.5 Mitel Networks Corporation Recent Developments
11.8 SAP SE
11.8.1 SAP SE Company Details
11.8.2 SAP SE Business Overview
11.8.3 SAP SE Contact Center Analytics Introduction
11.8.4 SAP SE Revenue in Contact Center Analytics Business (2017-2022)
11.8.5 SAP SE Recent Developments
11.9 Nice Ltd.
11.9.1 Nice Ltd. Company Details
11.9.2 Nice Ltd. Business Overview
11.9.3 Nice Ltd. Contact Center Analytics Introduction
11.9.4 Nice Ltd. Revenue in Contact Center Analytics Business (2017-2022)
11.9.5 Nice Ltd. Recent Developments
11.10 Enghouse Interactive
11.10.1 Enghouse Interactive Company Details
11.10.2 Enghouse Interactive Business Overview
11.10.3 Enghouse Interactive Contact Center Analytics Introduction
11.10.4 Enghouse Interactive Revenue in Contact Center Analytics Business (2017-2022)
11.10.5 Enghouse Interactive Recent Developments
11.11 Five9, Inc.
11.11.1 Five9, Inc. Company Details
11.11.2 Five9, Inc. Business Overview
11.11.3 Five9, Inc. Contact Center Analytics Introduction
11.11.4 Five9, Inc. Revenue in Contact Center Analytics Business (2017-2022)
11.11.5 Five9, Inc. Recent Developments
11.12 Callminer
11.12.1 Callminer Company Details
11.12.2 Callminer Business Overview
11.12.3 Callminer Contact Center Analytics Introduction
11.12.4 Callminer Revenue in Contact Center Analytics Business (2017-2022)
11.12.5 Callminer Recent Developments
11.13 Servion Global Solutions
11.13.1 Servion Global Solutions Company Details
11.13.2 Servion Global Solutions Business Overview
11.13.3 Servion Global Solutions Contact Center Analytics Introduction
11.13.4 Servion Global Solutions Revenue in Contact Center Analytics Business (2017-2022)
11.13.5 Servion Global Solutions Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Author Details
13.3 Disclaimer