Chapter/Section Purchase

Global Contact Center Industry Market Research Report
1 Contact Center Introduction and Market Overview
1.1 Objectives of the Study
1.2 Definition of Contact Center
1.3 Contact Center Market Scope and Market Size Estimation
1.3.1 Market Concentration Ratio and Market Maturity Analysis
1.3.2 Global Contact Center Value ($) and Growth Rate from 2017-2027
1.4 Market Segmentation
1.4.1 Types of Contact Center
1.4.2 Applications of Contact Center
1.4.3 Research Regions
1.4.3.1 North America Contact Center Production Value ($) and Growth Rate (2017-2022)
1.4.3.2 Europe Contact Center Production Value ($) and Growth Rate (2017-2022)
1.4.3.3 China Contact Center Production Value ($) and Growth Rate (2017-2022)
1.4.3.4 Japan Contact Center Production Value ($) and Growth Rate (2017-2022)
1.4.3.5 Middle East & Africa Contact Center Production Value ($) and Growth Rate (2017-2022)
1.4.3.6 India Contact Center Production Value ($) and Growth Rate (2017-2022)
1.4.3.7 South America Contact Center Production Value ($) and Growth Rate (2017-2022)
1.5 Market Dynamics
1.5.1 Drivers
1.5.1.1 Emerging Countries of Contact Center
1.5.1.2 Growing Market of Contact Center
1.5.2 Limitations
1.5.3 Opportunities
1.6 Industry News and Policies by Regions
1.6.1 Industry News
1.6.2 Industry Policies

2 Industry Chain Analysis
2.1 Upstream Raw Material Suppliers of Contact Center Analysis
2.2 Major Players of Contact Center
2.2.1 Major Players Manufacturing Base and Market Share of Contact Center in 2021
2.2.2 Major Players Product Types in 2021
2.3 Contact Center Manufacturing Cost Structure Analysis
2.3.1 Production Process Analysis
2.3.2 Manufacturing Cost Structure of Contact Center
2.3.3 Raw Material Cost of Contact Center
2.3.4 Labor Cost of Contact Center
2.4 Market Channel Analysis of Contact Center
2.5 Major Downstream Buyers of Contact Center Analysis

3 Global Contact Center Market, by Type
3.1 Global Contact Center Value ($) and Market Share by Type (2017-2022)
3.2 Global Contact Center Production and Market Share by Type (2017-2022)
3.3 Global Contact Center Value ($) and Growth Rate by Type (2017-2022)
3.4 Global Contact Center Price Analysis by Type (2017-2022)

4 Contact Center Market, by Application
4.1 Global Contact Center Consumption and Market Share by Application (2017-2022)
4.2 Downstream Buyers by Application
4.3 Global Contact Center Consumption and Growth Rate by Application (2017-2022)

5 Global Contact Center Production, Value ($) by Region (2017-2022)
5.1 Global Contact Center Value ($) and Market Share by Region (2017-2022)
5.2 Global Contact Center Production and Market Share by Region (2017-2022)
5.3 Global Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.4 North America Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.5 Europe Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.6 China Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.7 Japan Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.8 Middle East & Africa Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.9 India Contact Center Production, Value ($), Price and Gross Margin (2017-2022)
5.10 South America Contact Center Production, Value ($), Price and Gross Margin (2017-2022)

6 Global Contact Center Production, Consumption, Export, Import by Regions (2017-2022)
6.1 Global Contact Center Consumption by Regions (2017-2022)
6.2 North America Contact Center Production, Consumption, Export, Import (2017-2022)
6.3 Europe Contact Center Production, Consumption, Export, Import (2017-2022)
6.4 China Contact Center Production, Consumption, Export, Import (2017-2022)
6.5 Japan Contact Center Production, Consumption, Export, Import (2017-2022)
6.6 Middle East & Africa Contact Center Production, Consumption, Export, Import (2017-2022)
6.7 India Contact Center Production, Consumption, Export, Import (2017-2022)
6.8 South America Contact Center Production, Consumption, Export, Import (2017-2022)

7 Global Contact Center Market Status and SWOT Analysis by Regions
7.1 North America Contact Center Market Status and SWOT Analysis
7.2 Europe Contact Center Market Status and SWOT Analysis
7.3 China Contact Center Market Status and SWOT Analysis
7.4 Japan Contact Center Market Status and SWOT Analysis
7.5 Middle East & Africa Contact Center Market Status and SWOT Analysis
7.6 India Contact Center Market Status and SWOT Analysis
7.7 South America Contact Center Market Status and SWOT Analysis

8 Competitive Landscape
8.1 Competitive Profile
8.2 Alorica
8.2.1 Company Profiles
8.2.2 Contact Center Product Introduction
8.2.3 Alorica Production, Value ($), Price, Gross Margin 2017-2022E
8.2.4 Alorica Market Share of Contact Center Segmented by Region in 2021
8.3 Conduent
8.3.1 Company Profiles
8.3.2 Contact Center Product Introduction
8.3.3 Conduent Production, Value ($), Price, Gross Margin 2017-2022E
8.3.4 Conduent Market Share of Contact Center Segmented by Region in 2021
8.4 Teleperformance
8.4.1 Company Profiles
8.4.2 Contact Center Product Introduction
8.4.3 Teleperformance Production, Value ($), Price, Gross Margin 2017-2022E
8.4.4 Teleperformance Market Share of Contact Center Segmented by Region in 2021
8.5 Concentrix
8.5.1 Company Profiles
8.5.2 Contact Center Product Introduction
8.5.3 Concentrix Production, Value ($), Price, Gross Margin 2017-2022E
8.5.4 Concentrix Market Share of Contact Center Segmented by Region in 2021
8.6 Avaya Inc.
8.6.1 Company Profiles
8.6.2 Contact Center Product Introduction
8.6.3 Avaya Inc. Production, Value ($), Price, Gross Margin 2017-2022E
8.6.4 Avaya Inc. Market Share of Contact Center Segmented by Region in 2021
8.7 Genesys
8.7.1 Company Profiles
8.7.2 Contact Center Product Introduction
8.7.3 Genesys Production, Value ($), Price, Gross Margin 2017-2022E
8.7.4 Genesys Market Share of Contact Center Segmented by Region in 2021
8.8 Atento
8.8.1 Company Profiles
8.8.2 Contact Center Product Introduction
8.8.3 Atento Production, Value ($), Price, Gross Margin 2017-2022E
8.8.4 Atento Market Share of Contact Center Segmented by Region in 2021
8.9 Convergys (Stream)
8.9.1 Company Profiles
8.9.2 Contact Center Product Introduction
8.9.3 Convergys (Stream) Production, Value ($), Price, Gross Margin 2017-2022E
8.9.4 Convergys (Stream) Market Share of Contact Center Segmented by Region in 2021
8.10 Sykes Enterprises Inc.
8.10.1 Company Profiles
8.10.2 Contact Center Product Introduction
8.10.3 Sykes Enterprises Inc. Production, Value ($), Price, Gross Margin 2017-2022E
8.10.4 Sykes Enterprises Inc. Market Share of Contact Center Segmented by Region in 2021
8.11 Transcom
8.11.1 Company Profiles
8.11.2 Contact Center Product Introduction
8.11.3 Transcom Production, Value ($), Price, Gross Margin 2017-2022E
8.11.4 Transcom Market Share of Contact Center Segmented by Region in 2021
8.12 Arvato
8.12.1 Company Profiles
8.12.2 Contact Center Product Introduction
8.12.3 Arvato Production, Value ($), Price, Gross Margin 2017-2022E
8.12.4 Arvato Market Share of Contact Center Segmented by Region in 2021
8.13 Sitel Group
8.13.1 Company Profiles
8.13.2 Contact Center Product Introduction
8.13.3 Sitel Group Production, Value ($), Price, Gross Margin 2017-2022E
8.13.4 Sitel Group Market Share of Contact Center Segmented by Region in 2021
8.14 West Corporation
8.14.1 Company Profiles
8.14.2 Contact Center Product Introduction
8.14.3 West Corporation Production, Value ($), Price, Gross Margin 2017-2022E
8.14.4 West Corporation Market Share of Contact Center Segmented by Region in 2021
8.15 TeleTech Holdings Inc.
8.15.1 Company Profiles
8.15.2 Contact Center Product Introduction
8.15.3 TeleTech Holdings Inc. Production, Value ($), Price, Gross Margin 2017-2022E
8.15.4 TeleTech Holdings Inc. Market Share of Contact Center Segmented by Region in 2021

9 Global Contact Center Market Analysis and Forecast by Type and Application
9.1 Global Contact Center Market Value ($) & Volume Forecast, by Type (2022-2027)
9.1.1 Voice-based Market Value ($) and Volume Forecast (2022-2027)
9.1.2 Text-based Market Value ($) and Volume Forecast (2022-2027)
9.1.3 Social media-based Market Value ($) and Volume Forecast (2022-2027)
9.2 Global Contact Center Market Value ($) & Volume Forecast, by Application (2022-2027)
9.2.1 Telecommunication Market Value ($) and Volume Forecast (2022-2027)
9.2.2 Travel Market Value ($) and Volume Forecast (2022-2027)
9.2.3 Tech and consumer Market Value ($) and Volume Forecast (2022-2027)
9.2.4 BFSI Market Value ($) and Volume Forecast (2022-2027)

10 Contact Center Market Analysis and Forecast by Region
10.1 North America Market Value ($) and Consumption Forecast (2022-2027)
10.2 Europe Market Value ($) and Consumption Forecast (2022-2027)
10.3 China Market Value ($) and Consumption Forecast (2022-2027)
10.4 Japan Market Value ($) and Consumption Forecast (2022-2027)
10.5 Middle East & Africa Market Value ($) and Consumption Forecast (2022-2027)
10.6 India Market Value ($) and Consumption Forecast (2022-2027)
10.7 South America Market Value ($) and Consumption Forecast (2022-2027)

11 New Project Feasibility Analysis
11.1 Industry Barriers and New Entrants SWOT Analysis
11.2 Analysis and Suggestions on New Project Investment

12 Research Finding and Conclusion

13 Appendix
13.1 Discussion Guide
13.2 Knowledge Store: Maia Subscription Portal
13.3 Research Data Source
13.4 Research Assumptions and Acronyms Used