Chapter/Section Purchase

1 Introduction to Research & Analysis Reports
1.1 Contact and Call Centre Outsourcing Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact and Call Centre Outsourcing Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact and Call Centre Outsourcing Overall Market Size
2.1 Global Contact and Call Centre Outsourcing Market Size: 2021 VS 2028
2.2 Global Contact and Call Centre Outsourcing Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact and Call Centre Outsourcing Players in Global Market
3.2 Top Global Contact and Call Centre Outsourcing Companies Ranked by Revenue
3.3 Global Contact and Call Centre Outsourcing Revenue by Companies
3.4 Top 3 and Top 5 Contact and Call Centre Outsourcing Companies in Global Market, by Revenue in 2021
3.5 Global Companies Contact and Call Centre Outsourcing Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact and Call Centre Outsourcing Players in Global Market
3.6.1 List of Global Tier 1 Contact and Call Centre Outsourcing Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact and Call Centre Outsourcing Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Contact and Call Centre Outsourcing Market Size Markets, 2021 & 2028
4.1.2 On-Premise Type
4.1.3 Cloud-based Type
4.2 By Type - Global Contact and Call Centre Outsourcing Revenue & Forecasts
4.2.1 By Type - Global Contact and Call Centre Outsourcing Revenue, 2017-2022
4.2.2 By Type - Global Contact and Call Centre Outsourcing Revenue, 2023-2028
4.2.3 By Type - Global Contact and Call Centre Outsourcing Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact and Call Centre Outsourcing Market Size, 2021 & 2028
5.1.2 BFSI
5.1.3 Retail
5.1.4 Government and Public Sector
5.1.5 IT & Telecommunication
5.1.6 Healthcare and Life Sciences
5.1.7 Manufacturing
5.1.8 Others
5.2 By Application - Global Contact and Call Centre Outsourcing Revenue & Forecasts
5.2.1 By Application - Global Contact and Call Centre Outsourcing Revenue, 2017-2022
5.2.2 By Application - Global Contact and Call Centre Outsourcing Revenue, 2023-2028
5.2.3 By Application - Global Contact and Call Centre Outsourcing Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Contact and Call Centre Outsourcing Market Size, 2021 & 2028
6.2 By Region - Global Contact and Call Centre Outsourcing Revenue & Forecasts
6.2.1 By Region - Global Contact and Call Centre Outsourcing Revenue, 2017-2022
6.2.2 By Region - Global Contact and Call Centre Outsourcing Revenue, 2023-2028
6.2.3 By Region - Global Contact and Call Centre Outsourcing Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Contact and Call Centre Outsourcing Revenue, 2017-2028
6.3.2 US Contact and Call Centre Outsourcing Market Size, 2017-2028
6.3.3 Canada Contact and Call Centre Outsourcing Market Size, 2017-2028
6.3.4 Mexico Contact and Call Centre Outsourcing Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Contact and Call Centre Outsourcing Revenue, 2017-2028
6.4.2 Germany Contact and Call Centre Outsourcing Market Size, 2017-2028
6.4.3 France Contact and Call Centre Outsourcing Market Size, 2017-2028
6.4.4 U.K. Contact and Call Centre Outsourcing Market Size, 2017-2028
6.4.5 Italy Contact and Call Centre Outsourcing Market Size, 2017-2028
6.4.6 Russia Contact and Call Centre Outsourcing Market Size, 2017-2028
6.4.7 Nordic Countries Contact and Call Centre Outsourcing Market Size, 2017-2028
6.4.8 Benelux Contact and Call Centre Outsourcing Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Contact and Call Centre Outsourcing Revenue, 2017-2028
6.5.2 China Contact and Call Centre Outsourcing Market Size, 2017-2028
6.5.3 Japan Contact and Call Centre Outsourcing Market Size, 2017-2028
6.5.4 South Korea Contact and Call Centre Outsourcing Market Size, 2017-2028
6.5.5 Southeast Asia Contact and Call Centre Outsourcing Market Size, 2017-2028
6.5.6 India Contact and Call Centre Outsourcing Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Contact and Call Centre Outsourcing Revenue, 2017-2028
6.6.2 Brazil Contact and Call Centre Outsourcing Market Size, 2017-2028
6.6.3 Argentina Contact and Call Centre Outsourcing Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact and Call Centre Outsourcing Revenue, 2017-2028
6.7.2 Turkey Contact and Call Centre Outsourcing Market Size, 2017-2028
6.7.3 Israel Contact and Call Centre Outsourcing Market Size, 2017-2028
6.7.4 Saudi Arabia Contact and Call Centre Outsourcing Market Size, 2017-2028
6.7.5 UAE Contact and Call Centre Outsourcing Market Size, 2017-2028
7 Players Profiles
7.1 Teleperformance
7.1.1 Teleperformance Corporate Summary
7.1.2 Teleperformance Business Overview
7.1.3 Teleperformance Contact and Call Centre Outsourcing Major Product Offerings
7.1.4 Teleperformance Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.1.5 Teleperformance Key News
7.2 Synnex
7.2.1 Synnex Corporate Summary
7.2.2 Synnex Business Overview
7.2.3 Synnex Contact and Call Centre Outsourcing Major Product Offerings
7.2.4 Synnex Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.2.5 Synnex Key News
7.3 Alorica
7.3.1 Alorica Corporate Summary
7.3.2 Alorica Business Overview
7.3.3 Alorica Contact and Call Centre Outsourcing Major Product Offerings
7.3.4 Alorica Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.3.5 Alorica Key News
7.4 Atento
7.4.1 Atento Corporate Summary
7.4.2 Atento Business Overview
7.4.3 Atento Contact and Call Centre Outsourcing Major Product Offerings
7.4.4 Atento Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.4.5 Atento Key News
7.5 Acticall Sitel Group
7.5.1 Acticall Sitel Group Corporate Summary
7.5.2 Acticall Sitel Group Business Overview
7.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Major Product Offerings
7.5.4 Acticall Sitel Group Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.5.5 Acticall Sitel Group Key News
7.6 Arvato
7.6.1 Arvato Corporate Summary
7.6.2 Arvato Business Overview
7.6.3 Arvato Contact and Call Centre Outsourcing Major Product Offerings
7.6.4 Arvato Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.6.5 Arvato Key News
7.7 Sykes
7.7.1 Sykes Corporate Summary
7.7.2 Sykes Business Overview
7.7.3 Sykes Contact and Call Centre Outsourcing Major Product Offerings
7.7.4 Sykes Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.7.5 Sykes Key News
7.8 TTEC
7.8.1 TTEC Corporate Summary
7.8.2 TTEC Business Overview
7.8.3 TTEC Contact and Call Centre Outsourcing Major Product Offerings
7.8.4 TTEC Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.8.5 TTEC Key News
7.9 SERCO GROUP
7.9.1 SERCO GROUP Corporate Summary
7.9.2 SERCO GROUP Business Overview
7.9.3 SERCO GROUP Contact and Call Centre Outsourcing Major Product Offerings
7.9.4 SERCO GROUP Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.9.5 SERCO GROUP Key News
7.10 Xerox Corporation
7.10.1 Xerox Corporation Corporate Summary
7.10.2 Xerox Corporation Business Overview
7.10.3 Xerox Corporation Contact and Call Centre Outsourcing Major Product Offerings
7.10.4 Xerox Corporation Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.10.5 Xerox Corporation Key News
7.11 CGS Inc
7.11.1 CGS Inc Corporate Summary
7.11.2 CGS Inc Business Overview
7.11.3 CGS Inc Contact and Call Centre Outsourcing Major Product Offerings
7.11.4 CGS Inc Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.11.5 CGS Inc Key News
7.12 Webhelp
7.12.1 Webhelp Corporate Summary
7.12.2 Webhelp Business Overview
7.12.3 Webhelp Contact and Call Centre Outsourcing Major Product Offerings
7.12.4 Webhelp Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.12.5 Webhelp Key News
7.13 StarTek
7.13.1 StarTek Corporate Summary
7.13.2 StarTek Business Overview
7.13.3 StarTek Contact and Call Centre Outsourcing Major Product Offerings
7.13.4 StarTek Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.13.5 StarTek Key News
7.14 Grupo Konecta
7.14.1 Grupo Konecta Corporate Summary
7.14.2 Grupo Konecta Business Overview
7.14.3 Grupo Konecta Contact and Call Centre Outsourcing Major Product Offerings
7.14.4 Grupo Konecta Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.14.5 Grupo Konecta Key News
7.15 Carlyle Group (Comdata)
7.15.1 Carlyle Group (Comdata) Corporate Summary
7.15.2 Carlyle Group (Comdata) Business Overview
7.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Major Product Offerings
7.15.4 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.15.5 Carlyle Group (Comdata) Key News
7.16 Capita
7.16.1 Capita Corporate Summary
7.16.2 Capita Business Overview
7.16.3 Capita Contact and Call Centre Outsourcing Major Product Offerings
7.16.4 Capita Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.16.5 Capita Key News
7.17 Hinduja Global Solutions (HGS)
7.17.1 Hinduja Global Solutions (HGS) Corporate Summary
7.17.2 Hinduja Global Solutions (HGS) Business Overview
7.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Major Product Offerings
7.17.4 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.17.5 Hinduja Global Solutions (HGS) Key News
7.18 Transcosmos
7.18.1 Transcosmos Corporate Summary
7.18.2 Transcosmos Business Overview
7.18.3 Transcosmos Contact and Call Centre Outsourcing Major Product Offerings
7.18.4 Transcosmos Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.18.5 Transcosmos Key News
7.19 Five9
7.19.1 Five9 Corporate Summary
7.19.2 Five9 Business Overview
7.19.3 Five9 Contact and Call Centre Outsourcing Major Product Offerings
7.19.4 Five9 Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.19.5 Five9 Key News
7.20 Transcom
7.20.1 Transcom Corporate Summary
7.20.2 Transcom Business Overview
7.20.3 Transcom Contact and Call Centre Outsourcing Major Product Offerings
7.20.4 Transcom Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.20.5 Transcom Key News
7.21 HKT Teleservices
7.21.1 HKT Teleservices Corporate Summary
7.21.2 HKT Teleservices Business Overview
7.21.3 HKT Teleservices Contact and Call Centre Outsourcing Major Product Offerings
7.21.4 HKT Teleservices Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.21.5 HKT Teleservices Key News
7.22 Telekom Malaysia (VADS)
7.22.1 Telekom Malaysia (VADS) Corporate Summary
7.22.2 Telekom Malaysia (VADS) Business Overview
7.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Major Product Offerings
7.22.4 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.22.5 Telekom Malaysia (VADS) Key News
7.23 Invensis Technologies
7.23.1 Invensis Technologies Corporate Summary
7.23.2 Invensis Technologies Business Overview
7.23.3 Invensis Technologies Contact and Call Centre Outsourcing Major Product Offerings
7.23.4 Invensis Technologies Contact and Call Centre Outsourcing Revenue in Global Market (2017-2022)
7.23.5 Invensis Technologies Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer