1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Service Outsourcing Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Partial Outsourcing
1.2.3 Complete Outsourcing
1.3 Market by Application
1.3.1 Global Customer Service Outsourcing Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered 2 Global Growth Trends
2.1 Global Customer Service Outsourcing Market Perspective (2017-2028)
2.2 Customer Service Outsourcing Growth Trends by Region
2.2.1 Customer Service Outsourcing Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Service Outsourcing Historic Market Size by Region (2017-2022)
2.2.3 Customer Service Outsourcing Forecasted Market Size by Region (2023-2028)
2.3 Customer Service Outsourcing Market Dynamics
2.3.1 Customer Service Outsourcing Industry Trends
2.3.2 Customer Service Outsourcing Market Drivers
2.3.3 Customer Service Outsourcing Market Challenges
2.3.4 Customer Service Outsourcing Market Restraints 3 Competition Landscape by Key Players
3.1 Global Top Customer Service Outsourcing Players by Revenue
3.1.1 Global Top Customer Service Outsourcing Players by Revenue (2017-2022)
3.1.2 Global Customer Service Outsourcing Revenue Market Share by Players (2017-2022)
3.2 Global Customer Service Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Service Outsourcing Revenue
3.4 Global Customer Service Outsourcing Market Concentration Ratio
3.4.1 Global Customer Service Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Service Outsourcing Revenue in 2021
3.5 Customer Service Outsourcing Key Players Head office and Area Served
3.6 Key Players Customer Service Outsourcing Product Solution and Service
3.7 Date of Enter into Customer Service Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Service Outsourcing Breakdown Data by Type
4.1 Global Customer Service Outsourcing Historic Market Size by Type (2017-2022)
4.2 Global Customer Service Outsourcing Forecasted Market Size by Type (2023-2028) 5 Customer Service Outsourcing Breakdown Data by Application
5.1 Global Customer Service Outsourcing Historic Market Size by Application (2017-2022)
5.2 Global Customer Service Outsourcing Forecasted Market Size by Application (2023-2028) 6 North America
6.1 North America Customer Service Outsourcing Market Size (2017-2028)
6.2 North America Customer Service Outsourcing Market Size by Country (2017-2022)
6.3 North America Customer Service Outsourcing Market Size by Country (2023-2028)
6.4 United States
6.5 Canada 7 Europe
7.1 Europe Customer Service Outsourcing Market Size (2017-2028)
7.2 Europe Customer Service Outsourcing Market Size by Country (2017-2022)
7.3 Europe Customer Service Outsourcing Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries 8 Asia-Pacific
8.1 Asia-Pacific Customer Service Outsourcing Market Size (2017-2028)
8.2 Asia-Pacific Customer Service Outsourcing Market Size by Country (2017-2022)
8.3 Asia-Pacific Customer Service Outsourcing Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia 9 Latin America
9.1 Latin America Customer Service Outsourcing Market Size (2017-2028)
9.2 Latin America Customer Service Outsourcing Market Size by Country (2017-2022)
9.3 Latin America Customer Service Outsourcing Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil 10 Middle East & Africa
10.1 Middle East & Africa Customer Service Outsourcing Market Size (2017-2028)
10.2 Middle East & Africa Customer Service Outsourcing Market Size by Country (2017-2022)
10.3 Middle East & Africa Customer Service Outsourcing Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE 11 Key Players Profiles
11.1 Odondo
11.1.1 Odondo Company Detail
11.1.2 Odondo Business Overview
11.1.3 Odondo Customer Service Outsourcing Introduction
11.1.4 Odondo Revenue in Customer Service Outsourcing Business (2017-2022)
11.1.5 Odondo Recent Development
11.2 Sykes
11.2.1 Sykes Company Detail
11.2.2 Sykes Business Overview
11.2.3 Sykes Customer Service Outsourcing Introduction
11.2.4 Sykes Revenue in Customer Service Outsourcing Business (2017-2022)
11.2.5 Sykes Recent Development
11.3 Ascensos
11.3.1 Ascensos Company Detail
11.3.2 Ascensos Business Overview
11.3.3 Ascensos Customer Service Outsourcing Introduction
11.3.4 Ascensos Revenue in Customer Service Outsourcing Business (2017-2022)
11.3.5 Ascensos Recent Development
11.4 VoxPro (Telus)
11.4.1 VoxPro (Telus) Company Detail
11.4.2 VoxPro (Telus) Business Overview
11.4.3 VoxPro (Telus) Customer Service Outsourcing Introduction
11.4.4 VoxPro (Telus) Revenue in Customer Service Outsourcing Business (2017-2022)
11.4.5 VoxPro (Telus) Recent Development
11.5 LiveOps
11.5.1 LiveOps Company Detail
11.5.2 LiveOps Business Overview
11.5.3 LiveOps Customer Service Outsourcing Introduction
11.5.4 LiveOps Revenue in Customer Service Outsourcing Business (2017-2022)
11.5.5 LiveOps Recent Development
11.6 UpCall
11.6.1 UpCall Company Detail
11.6.2 UpCall Business Overview
11.6.3 UpCall Customer Service Outsourcing Introduction
11.6.4 UpCall Revenue in Customer Service Outsourcing Business (2017-2022)
11.6.5 UpCall Recent Development
11.7 Arise
11.7.1 Arise Company Detail
11.7.2 Arise Business Overview
11.7.3 Arise Customer Service Outsourcing Introduction
11.7.4 Arise Revenue in Customer Service Outsourcing Business (2017-2022)
11.7.5 Arise Recent Development
11.8 Sensee
11.8.1 Sensee Company Detail
11.8.2 Sensee Business Overview
11.8.3 Sensee Customer Service Outsourcing Introduction
11.8.4 Sensee Revenue in Customer Service Outsourcing Business (2017-2022)
11.8.5 Sensee Recent Development
11.9 Teleperformance
11.9.1 Teleperformance Company Detail
11.9.2 Teleperformance Business Overview
11.9.3 Teleperformance Customer Service Outsourcing Introduction
11.9.4 Teleperformance Revenue in Customer Service Outsourcing Business (2017-2022)
11.9.5 Teleperformance Recent Development
11.10 Working Solutions
11.10.1 Working Solutions Company Detail
11.10.2 Working Solutions Business Overview
11.10.3 Working Solutions Customer Service Outsourcing Introduction
11.10.4 Working Solutions Revenue in Customer Service Outsourcing Business (2017-2022)
11.10.5 Working Solutions Recent Development
11.11 Capita
11.11.1 Capita Company Detail
11.11.2 Capita Business Overview
11.11.3 Capita Customer Service Outsourcing Introduction
11.11.4 Capita Revenue in Customer Service Outsourcing Business (2017-2022)
11.11.5 Capita Recent Development
11.12 Sitel
11.12.1 Sitel Company Detail
11.12.2 Sitel Business Overview
11.12.3 Sitel Customer Service Outsourcing Introduction
11.12.4 Sitel Revenue in Customer Service Outsourcing Business (2017-2022)
11.12.5 Sitel Recent Development
11.13 Serco
11.13.1 Serco Company Detail
11.13.2 Serco Business Overview
11.13.3 Serco Customer Service Outsourcing Introduction
11.13.4 Serco Revenue in Customer Service Outsourcing Business (2017-2022)
11.13.5 Serco Recent Development
11.14 Ventrica
11.14.1 Ventrica Company Detail
11.14.2 Ventrica Business Overview
11.14.3 Ventrica Customer Service Outsourcing Introduction
11.14.4 Ventrica Revenue in Customer Service Outsourcing Business (2017-2022)
11.14.5 Ventrica Recent Development
11.15 Supportyourapp
11.15.1 Supportyourapp Company Detail
11.15.2 Supportyourapp Business Overview
11.15.3 Supportyourapp Customer Service Outsourcing Introduction
11.15.4 Supportyourapp Revenue in Customer Service Outsourcing Business (2017-2022)
11.15.5 Supportyourapp Recent Development
11.16 Expivia
11.16.1 Expivia Company Detail
11.16.2 Expivia Business Overview
11.16.3 Expivia Customer Service Outsourcing Introduction
11.16.4 Expivia Revenue in Customer Service Outsourcing Business (2017-2022)
11.16.5 Expivia Recent Development
11.17 Ameridial Call Center
11.17.1 Ameridial Call Center Company Detail
11.17.2 Ameridial Call Center Business Overview
11.17.3 Ameridial Call Center Customer Service Outsourcing Introduction
11.17.4 Ameridial Call Center Revenue in Customer Service Outsourcing Business (2017-2022)
11.17.5 Ameridial Call Center Recent Development
11.18 DATAMARK
11.18.1 DATAMARK Company Detail
11.18.2 DATAMARK Business Overview
11.18.3 DATAMARK Customer Service Outsourcing Introduction
11.18.4 DATAMARK Revenue in Customer Service Outsourcing Business (2017-2022)
11.18.5 DATAMARK Recent Development
11.19 Majorel
11.19.1 Majorel Company Detail
11.19.2 Majorel Business Overview
11.19.3 Majorel Customer Service Outsourcing Introduction
11.19.4 Majorel Revenue in Customer Service Outsourcing Business (2017-2022)
11.19.5 Majorel Recent Development
11.20 Infosys BPM
11.20.1 Infosys BPM Company Detail
11.20.2 Infosys BPM Business Overview
11.20.3 Infosys BPM Customer Service Outsourcing Introduction
11.20.4 Infosys BPM Revenue in Customer Service Outsourcing Business (2017-2022)
11.20.5 Infosys BPM Recent Development
11.21 WOW24-7
11.21.1 WOW24-7 Company Detail
11.21.2 WOW24-7 Business Overview
11.21.3 WOW24-7 Customer Service Outsourcing Introduction
11.21.4 WOW24-7 Revenue in Customer Service Outsourcing Business (2017-2022)
11.21.5 WOW24-7 Recent Development
11.22 CX Services
11.22.1 CX Services Company Detail
11.22.2 CX Services Business Overview
11.22.3 CX Services Customer Service Outsourcing Introduction
11.22.4 CX Services Revenue in Customer Service Outsourcing Business (2017-2022)
11.22.5 CX Services Recent Development
11.23 TieTa
11.23.1 TieTa Company Detail
11.23.2 TieTa Business Overview
11.23.3 TieTa Customer Service Outsourcing Introduction
11.23.4 TieTa Revenue in Customer Service Outsourcing Business (2017-2022)
11.23.5 TieTa Recent Development
11.24 Confero
11.24.1 Confero Company Detail
11.24.2 Confero Business Overview
11.24.3 Confero Customer Service Outsourcing Introduction
11.24.4 Confero Revenue in Customer Service Outsourcing Business (2017-2022)
11.24.5 Confero Recent Development
11.25 Primech
11.25.1 Primech Company Detail
11.25.2 Primech Business Overview
11.25.3 Primech Customer Service Outsourcing Introduction
11.25.4 Primech Revenue in Customer Service Outsourcing Business (2017-2022)
11.25.5 Primech Recent Development
11.26 Whistl
11.26.1 Whistl Company Detail
11.26.2 Whistl Business Overview
11.26.3 Whistl Customer Service Outsourcing Introduction
11.26.4 Whistl Revenue in Customer Service Outsourcing Business (2017-2022)
11.26.5 Whistl Recent Development
11.27 Paper Alternative
11.27.1 Paper Alternative Company Detail
11.27.2 Paper Alternative Business Overview
11.27.3 Paper Alternative Customer Service Outsourcing Introduction
11.27.4 Paper Alternative Revenue in Customer Service Outsourcing Business (2017-2022)
11.27.5 Paper Alternative Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
